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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1120 results found

  1. Export for Screens mess up Blacks when exporting PDFs

    When using Export for Screen to Export PDFs, the blacks are messed up.

    Attached, you see a picture of the two PDFs opened in Edge. The left one is saved with "Save a Copy…” command. Right one is exported with Export for Screens utility.

    All the blacks in AI file are 100K. For some reason, Export for Screen mess them up. The right one.

    Every time I open Illustrator, half of my workday goes in debugging this kind of annoying things. I so much hate Illustrator.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  2. SVG doesn't save unless move

    This bug has been around a while - SVG images won't save unless some part of it is moved. If it isn't moved, it treats it like nothing was ever changed and doesn't save, even when closing the tab without saving, the dialog box doesn't appear. This is annoying, since I often change just the colour of an icon, and have to move the icon a bit, just to get it to save.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. Recovered files folder appears after using Illustrator

    Every time after using Adobe Illustrator and the next time I turn on my Mac, «‎Recovered files»‎ folder appears in trash can with different Adobe folders inside. What’s this? Why it’s happening? And how can I fix it?

    macOS Monterey 12.3.1
    Illustrator 26.2

    4 votes

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    4 comments  ·  File Save, Import and Export  ·  Admin →
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  4. Desplegable de opciones al salvar como PDF no funciona

    Sistema operativo MAC OS ventura 13.0.1. Illustrator 2023.
    Al salvar el documento como PDF , el desplegable de opciones no funciona. No se visualizan las opciones preestablecidas.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Export for Screens via ExtendScript is slow and appears to have stopped

    Description:
    When I run Export for Screens via ExtendScript, it slows down and looks frozen. The rainbow cursor will appear.

    It actually works, and will finish if I wait long enough. It seems to take about 10 times longer than running it manually from the GUI.

    This is especially noticeable when exporting JPEGs. If the image to be exported is large to some extent, it will hardly progress after the progress bar reaches about 99%. CPU usage will be around 100%.
    Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 157.636 seconds (the weight of each JPEG is 2.9MB).

    …

    12 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  6. AIT file does not open as a new AI file when opening from One Drive.

    I updated to Adobe Illustrator V26.0.3 today. And now AIT file opens as AIT file.

    It should open as a new AI file when opening from AIT file since it is a template.

    FYI, I am using MacBook Pro M1 2020, and MacOS Motley V.12.1.

    Doen anyone getting the same problem?

    ---Additional Comment---

    After testing, I found out that this is happening when I open an AIT file from my One Drive folder.

    When I copied AIT file on my desktop, then it opened as a new AI file as it was used be.

    For more details, I am using…

    5 votes

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    7 comments  ·  File Save, Import and Export  ·  Admin →
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  7. Export window won't appear on screen, except for a few options, but they don't work

    When selecting Export, the box won't show, but some options do. These options showing won't work by clicking on them or via keyboard.
    Sometimes the Export box appear if I change between Desktops or screens.
    Illustrator 27.0 (2023)
    Mac OSX 12.6

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  8. SVG The Gradient go to black and the mask failed

    Hi, I use 26.2.1 version, I close illustrator and restart and export SVG, with Presentation Attributes, the Gradient go to black and the mask failed.
    I have surveryed file and report, you can see that.

    4 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  9. Can't Access a Saved File from a folder in Google Drive

    The Issue:
    I saved an illustrator file then closed the program. After some days, I reopened the program. I could see the preview thumbnail showing my latest edit but when I clicked on it to open, it went back to a much earlier version of the file. This has now happened twice. Please help if you have solved this successfully.

    Details:
    Illustrator 26.2.1 (64-bit)
    OS: Windows 10
    RAM: 12GB
    Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz

    1 vote

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    5 comments  ·  File Save, Import and Export  ·  Admin →
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  10. SVG export from Indesign PDF not cropping to artwork

    Part of my team's workflow involves exporting a PDF from Indesign 2021 (Mac) and then converting to SVG via Illustrator "Export As…" with "Artboards" unchecked. Illustrator 2021 and prior versions cropped the SVG export to the artwork, which is what we want. Illustrator 2022 and 2023 always crop to the artboard, even when it's unchecked.

    What appears to be happening is that the Indesign pdf has a page sized clipping path which Illustrator used to ignore, but no longer does. I'm not sure if it's a bug or a feature, but we really need it to go back to the…

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  11. A lot of empty PNG when using Export for Screens function

    When exporting with Export for Screens, many empty pngs are created in the file folder. The bug occurs completely randomly. The number of files also defies any explanation. There may be 10 or 1000 files at a time.

    System: Windows 10, Illustrator v.26.0.3

    New details: this bug occurs if you copy complex graphics to the clipboard. Video attached. I suspect the meshes are to blame.

    Update: If you disable Clipboard Handling → Include SVG Code or clipboard log Windows, the problem disappears.

    9 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  12. SVGs are missing elements when opening with Illustrator (and PhotoShop too)

    For the last several weeks I've discovered that opening SVGs with Illustrator (and PhotoShop in fact) results in a significant portion of the artwork being missing. I've opened over 100 SVGs from multiple sources and every single one is missing elements when opened in Illustrator. When opened in Inkscape or Google Chrome the SVGs are fine. See attachments for an example SVG file from the web.

    My work is almost solely in SVG for compatibility with other devices (laser cutter, etc), and not being able to successfully open ANY SVG is incredibly disruptive. I can export from Inkscape as EPS…

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  13. Error css classes in svg export

    In version before 26.2, applying a graphic style to a simple object (rectangle, line, etc.) allowed the name of that graphic style to be used as a CSS class in the an exported SVG. So a graphic style of "thick-outline" would become a CSS class called ".thick-outline" when the SVG file was exported with internal CSS.

    Now, a useless class called "cls-1" is applied to the illustrator object instead, making re-use of overriding of the style in the SVG difficult. This is a regression that makes the usefulness of the SVG export feature limited.

    See below for a comparison of…

    5 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  14. SVG Export - Style Tag (Angled Apostrophe) Issue

    Hi,

    I have recently stumbled upon a random issue with exporting SVGs from Illustrator (Desktop). I am recycling some previously used assets that I know work fine and are fully compatible with Articulate Rise (the eLearning tool I import the SVGs to).

    For some reason, within the last week or so, something has changed. Now when I try to import my SVGs to Articulate, I get an error saying the file type is invalid. Having investigated this with the Articulate support team, we discovered that during the export process, Illustrator is adding a random invalid character (this one (`)).

    See…

    4 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  15. Illustrator changes Tiny SVG headers

    (1.) Windows 10 Enterprise 10.0.19042 and Illustrator 26.5
    (2.) open file, then "save as" > SVG Tiny 1.2
    (3.) SVG header contains: xmlns:x="&nsextend;" xmlns:i="&nsai;" xmlns:graph="&ns_graphs;"
    (4.) previous SVG Tiny 1.2 headers never contained the xmlns information in (3.)
    (5.) see uploaded files

    Please do not advise me on how to use (or not use) SVG files. It is just about the program (Illustrator) changing its settings for SVG headers.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  16. New Automatic file backup missing?

    Just updated to AI 26.3.1 and the new Automatic Backup checkbox is missing from File Handling preferences.

    Running macOS 10.5.7.

    4 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Data Recovery is Disabled for This Document

    Shortly after creating a new file, I receive the message "Data recover is disabled for this document due to an error in recovery process in last session. To enable data recovery, save this document with a different name.". I've not used any complex art and have not saved the file.

    4 votes

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    4 comments  ·  File Save, Import and Export  ·  Admin →
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  18. Bleed not exporting as PNG or JPG

    I've just updated to Illustrator 26.2.1 and now I cannot export PNG or JPG files with bleeds.
    • I'm using File > Export > Export as... function.
    • There is a 9 pt bleed set up in the Document settings
    • "Use Artboards" option is selected on the Export dialog window.

    I'm on macOS 12.3.1.

    5 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  19. illustrator 2022 will not place emf files due to unknown error

    Illustrator will not allow me to place any emf files. I have windows 11, illustrator 2022 (latest version).

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  20. Unsaveable document

    I encountered a problem with the current project file.
    Whenever I save it, it immediately gets dirty, the asterisk in the tab header pops back instantly.
    If I close the file (with save before) and open it back, it gets dirty again.

    I stripped all the content I had and reduced it to the minimal state of one hidden layer with one shape in it.

    Once you show the layer, it gets saved OK.
    Once you add a new layer — OK, which is strange, because the original has many and some are locked, some are hidden, and a lot…

    11 votes

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