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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Drop shadow rendering/applying inaccurately

    BUG: Drop Shadow Effect is rendering or being applied inaccurately (see screenshot)

    This is constant between multiple files.

    OS: Windows 10 Pro 64 bit
    Built-In Memory: 32668 MB
    System Info:
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    ExtendScript 2014/12/03-09:00:00 80.1 80.1
    Extensibility Library 2.0.0.51
    FilterPort 1.1 79.599148
    Microsoft® Windows® Operating System 10.0.17134.167
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 58, 1, 0, 0
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 2017/02/28-14:54:50 Build gtlib_11.0.22147
    International Components for Unicode 58, 2,…

    1 vote

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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  2. stylize outer glow does not show

    BUG: When applying "Effect >> Stylize >> Outer Glow", the effect does not appear on object stroke or fill.

    This is constant between multiple files.

    OS: Windows 10 Pro 64 bit
    Built-In Memory: 32668 MB
    System Info:
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    ExtendScript 2014/12/03-09:00:00 80.1 80.1
    Extensibility Library 2.0.0.51
    FilterPort 1.1 79.599148
    Microsoft® Windows® Operating System 10.0.17134.167
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 58, 1, 0, 0
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 2017/02/28-14:54:50 Build…

    2 votes

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    4 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  3. Artistic effects converting artwork to black

    Attempting to apply any Effects>Effect Gallery will render the vector artwork into black and white. Thinking it was a Pantone conflict, I've tried conversion to CMYK with same results.

    piffle.

    2 votes

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  4. Structure fillings changing back to standard with copy and paste

    when copying a dawing filled with structures (textile) – it changes fillings after copied and pasted. thats new and its hyjacking my daily work ; ) ... now I have to "handfill" the right structures in new copies ; ) ... pleeeeeease bug-fix : )


    1. mac OS High Sierra Version 10.13.4 + latest version illustrator

    2. Fill an object with personal textile patterns (structures) copy and paste

    3. same object with same fillings appears

    4. same object with fillings in wrong sizes from standart pallette appears

    1 vote

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  5. blending application inconsistent in groups and appearance

    To reproduce the problem, in RGB document, set up a rectangle with fill and outline, on top of some colored background shape.
    Using Appearance panel modify blending and opacity of fill and stroke to use anything other than normal blending. Then change the whole object's opacity, so it has "isolate blending" checkbox checked.

    Now try selecting any option for blending mode, other than Normal.
    All blending modes are ignored and cause no change in appearance.
    Now, select one of the blending modes anyways.
    Then expand the appearance of the object. Illustrator will create a group with path elements in the…

    5 votes

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  6. Drop shadows unnecessarily re-render when placing new images, slowing workflow

    As of 5/22/18 using Illustrator 22.1, all existing drop shadow effects within document re-render each time a new image is placed. Rendering can take up to 30 seconds to process (a Progress dialogue box appears), which slows down workflow considerably.

    This is never an issue with InDesign or Photoshop, so I'd love to see this fixed in Illustrator. Thanks!

    4 votes

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  7. Stroke weight reverts to previous scale when embedding after rotating a graphic.

    AI CC 22.1

    I had an linked .pdf at 10% scale, which I rotated 90 degrees, then scaled up by 1000%, then I embedded the file. The strokes in the artwork reverted back to 10% size. If I repeat the procedure, but do not rotate the file first, then the stoke retains the enlarged size.

    2 votes

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  8. Blending Modes BUG in Ai


    1. Version of Adobe Illustrator - 22.1
      Machine: iMac (Retina 5K, 27-inch, Late 2015)
      Graphics: AMD Radeon R9 M380 2048 MB

    2. The issues -
      Using Blending Modes (specifically Screen/Color Burn).
      Worked both in on-screen preview mode & saved as a jpg, Thursday, April 12th, 2018.
      Today, Monday April 16th, they are not displaying properly on-screen, in print, or in saved file preview. (if color mode is switched to RGB, blending mode displays more properly, but not in Overprint Preview)
      Screen blending mode disappears/Color Burn retains only some parts of the graphic in black.
      Does not translate between cc programs either.

    3. Expected…
    2 votes

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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at sharewithai@adobe.com . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
    We may also need your help with file to get this internally reproduced and then subsequently attempt to resolve it.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  9. Bug (?) in outline view

    When I'm working on a super complicated and heavy artwork with lots of blends and effects, things tend to slow down A LOT. It would be a HUGE time saver if I could just switch to outline view and be able to edit the lines quickly without having effects turned on. I only se outlines so it doesn't make much sense to have effects and blends load each time I adjust something. They should be turned off in outline view and load when you switch back to preview.

    There is absolutely no reason for having effects turned on in outline…

    3 votes

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    1 comment  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  10. Extrude and bevel

    Trying to use 3d/extrude and bevel on a mbp 15 and the computer freezes until I cancel. Is it possible the window is showing beyond my screen? (had it connected to a monitor earlier, but restarted 3 times!)

    1 vote

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  11. Illustrator CC 2018 Effect Menu Problem

    When I open the Effect menu, then select any effect, the text on the window that opens is so tiny I can't see to make any adjustments. The window of the working image is fine and normal size but the text doesn't adjust. It worked before the update and Photoshop works fine. It's not my display. I have tried adjusting everything and compared all settings to my husbands laptop that works fine and hasn't been updated and they are the same. Adobe took control of my computer and couldn't figure it out. Hopefully somebody can!!

    3 votes

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  12. Blur effect not working due to an unknown error

    When I using blur effect and blur in drop shadow I am getting a popup as unknown error. I am using adobe illustrator cs6

    1 vote

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  13. Convert to shape tool

    When using the convert to shape tool / ellipse:

    Select circle imported from PDF that has 100's of points around perimeter. Use convert to shape, ellipse option. If I set the tool to "relative", and the value to zero "0", then the converted shape should match the original. Instead, the shape is larger, because it is using the size of the box inscribed in the circle instead of the diameter (or width and height). Please fix this.

    2 votes

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  14. Stylize shows only one effect

    Why can't I access all of the effect options? Only "Glowing Edges" is in the drop down.

    1 vote

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  15. No fill no stroke rectangle in Illustrator CC 2018 on a PC has an appearance on it and it shouldn't

    When you try to make and use a no fill no stroke rectangle (in Illustrator CC 2018 on a PC) and attempt to use it to define a pattern piece or a brush (so you can create an overlap) the rectangle doesn't work! If you select it and, from the Appearance panel flyout menu, Reduce to basic appearance then it works. So, clearly some appearance is on the shape which isn't visible but which is causing it to fail. This happens on both my PCs and one of my student's PCs (they originally drew my attention to this). I can't…

    1 vote

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  16. Illustrator crashes when using the appearance panel or styles and effects.

    Illustrator CC 2018 crashes with the blue screen of death especially when I am working on the appearance panel or effects drop down menu. Illustrator simply freezes, promoting that is not responding and in 5-10 seconds the system crashes. Please help! Need to meet deadlines.

    1 vote

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  17. White lines appearing on the text when we apply Extrude and Bevel effects in 3D

    White lines appearing on the text when we apply Extrude and Bevel effects in 3D. Is there any solution to fix this.

    Version: Adobe Illustrator 22.0.1

    Expected result: 3D effect of the text layer without white lines.

    3 votes

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  18. Blend modes under transparency is not working

    Blend modes under transparency is not working.
    I can't change it from normal.

    I work on my
    iMac (Retina 5K, 27-inch, Late 2015)
    Processor: 4 GHz Intel Core i7
    Memory: 32 GB 1867 MHz DDR3
    Graphics: AMD Radeon R9 M395X 4096 MB
    and a wacom Cintiq 22HD that i do all my drawing on

    5 votes

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  19. unknown error (CANT)

    I am working in the image trace to remove the white background of my jpeg photo and it gives me the unknown error (CANT). Please advise what to do. thanks.

    5 votes

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  20. Effects on objects same and different colour issues

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6

    As per video, when setting multiple objects with the same colour (Global or not) and then applying any Effect, there seems to be no Effect applied where it worked in previous versions of Illustrator. There also seems to be no effects sometimes on objects with different colours.

    1 vote

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