Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Illustrator CS6 does'nt work on macOS Hight Sierra

    Hi,
    waht can I do to use Illustrator CS5 on macOS Hight Sierra.
    InDesign work very well, but Illustrator can't open.

    Thank tou very much !

    Geneviève

    3 votes
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  2. Shortcuts not working, update cc 2018

    I was using CC fine the other day, and now I've updated to the latest version (2018) none of my shortcuts are working, only the space bar works for moving around - very frustrating since it takes away my whole workflow and adds loads of time to creating something very simple!

    3 votes
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  3. Pixel Preview stuck the Program

    I have Illustrator cc 2018.
    When I press Pixel Preview -
    1. It does not show a pixel preview - it keeps show the vector preview.
    2. It jams the software. You can't do any action, unless close the software. And than if you press pixel preview again - it will happen again.

    3 votes
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  4. Illustrator CC 2018 (Mac) error message after quitting program

    Every time I quit Illustrator CC 2018 (Mac) I get an error message. See attached file.

    3 votes
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  5. IMAGE AUTOMATICALLY EMBEDDED WHEN DRAGGED INTO ILLUSTRATOR

    THIS IS SCREWING MY WORK FLOW AND HAPPENS OUT OF NO WHERE

    3 votes
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  6. I have the latest Illustrator CC 2018, it Lags horribly moments after launch and then crashes, I can't get work done, I have the latest imac

    I have the latest Illustrator CC 2018, it Lags horribly moments after launch, Freezes and then crashes, I can't get work done, I have the latest up to date imac with 32GB of Ram.

    Illustrator cc 2017 was perfect, 2018 is a nightmare!

    3 votes
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  7. Align Stroke isn't allowing me to place stroke on outside or inside of line on certain items.. Both options are greyed out.

    Since latest update, Align Stroke isn't allowing me to place stroke on outside or inside of the line on certain items. I'm noticing this on both text and vector objects with "holes".

    3 votes
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  8. Got a black screen (WorkPlace)

    Dear Sir/Madam

    When i open Illustraitor, i got black screen work place, and I couldnt watch anything inside workplace, so could you please help me to solve this issue, thanks
    please find attached for this problem

    3 votes
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  9. Actions

    When action is created to change line to eg. Dash 20pt, Gap 20pt, Align dashes to corners and path ends and action is run on a file, Illustrator changes only Dash size and ignoring the Gap size and aligment of dashes.
    Another action crated to scale all in a file disproportionaly and action is run, it does not scale disproportionaly - ignores disproportion values.
    Actions cannot be trasted (used to be very good in pre CC version).

    3 votes
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  10. Better Customer Service & Chat

    Having reps that actually help find solutions instead of jumping to reset all preferences and reinstall programs.

    3 votes
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  11. "Don't show again" check box

    "Don't show again" apparently means show every d*mn time.

    Checking the box never works. Why?

    And why does the pop-up that wants to give you the Adobe Illustrator tour show up every time I restart the program? I've used this program 20 years. I don't want to take the freakin' tour. Ever.

    Fix your sh*tty program and make it as good as it was before CC.

    2 votes
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  12. Random bug of unselected object frame, from locked layer, visible even though not selected

    Only way to remove the frame is to shut the file down and then reopen. Unable to take a screen shot as the frame disappears when taking it.

    Mac OS Mojave 10.14.6
    Illustrator CC 2020 24.1.2

    2 votes
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  13. Pressing Ctrl + Win sends the active object backward

    If you have at least 2 objects on the artboard and the top one is selected, pressing Control + the Windows key on Windows 10 sends the active object backward one step. It's a keyboard shortcut that doesn't appear to be editable in Keyboard Shortcuts in case it interferes with that shortcut being used for something else.

    2 votes
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  14. The document "annoyingbug.ai" is currently getting saved. Try again after the process is complete.

    "The document "annoyingbug.ai" is currently getting saved. Try again after the process is complete." This pops up when you use save as while there is a save currently going on.

    This dialog box was removed when closing the document in 24.1.1. Can we also get it removed when using save as?

    Would be nice if the save as started once the current save is done like in previous versions.

    Thanks,
    Josh

    2 votes
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  15. Clicking filled clipping path doesn't select it

    I have a rectangle clipping mask around a circle (doesn't really matter). When rectangle has no fill, I click it and nothing gets selected — expected, fine. But when I fill my clipping mask and try to select it by clicking the colored area — it does nothing. It works for everything, except for colored clipped masks :) You have to drag over the edge only. It doesn't matter if you clipping mask is over or under (in this case, btw). I should work.

    2 votes
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  16. embedded images cause longs delays in opening file illustrator 24.0.2

    When opening some files with embedded images, there are very long delays before the file finally opens.

    I have had success when I flatten the embedded image, it then opens fine.

    Dell PC Windows 10

    2 votes
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  17. embedded images cause longs delays in opening file illustrator 24.0.2

    When opening some files with embedded images, there are very long delays before the file finally opens.

    I have had success when I flatten the embedded image, it then opens fine.

    Dell PC Windows 10

    2 votes
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  18. Stroke smaller than 1pt creating spikes/anomalies on the curve

    Illustrator 2020 24.0.3
    macOS Catalina 10.15.2

    Need hairline stroke (.003pt) for one of my machines. When I outline Helvetica (Type>Create Outlines), and change the stroke to anything smaller than 1pt, the curves of the font blow out and create spikes. I've been using the same method for several years and this had only just now become an issue.

    Tried other fonts and only seems to happen on curves. If I try to use the file anyway and my machine does not recognize the file as having any data in it.

    2 votes
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  19. Embedding multiple .psd files

    Embedding multiple .psd files no longer works in 2020. Previous versions would allow you to multi-select linked .psd's and embed them all at once. 2020 allows multi-selection, but only converts the first linked image.

    2 votes
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  20. Changing units doesn't change anything

    Changing units doesn't change anything.

    Working in pixels but values show millimetres.

    This BUG (not an idea) comes and goes with each iteration.

    This is meant to be professional software—why are basic things like measurement and colour consistency so useless?!

    2 votes
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