794 results found

1. Gradient tool issues

   1. Handles on on object's Gradient Annotator are difficult to adjust once a gradient has been dropped. Usually, handles simply don't respond. User needs to start from scratch and create a brand new gradient rather than make small adjustments to existing ones.

   2. Repeated but not consistent bug: adjusting one gradient causes changes to unrelated gradients on same document.

   3. Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.

   FIX: Allow us to toggle the preview effect.

   1. Dropping a color onto the gradient slider, color creates a new color-point onto slider, immediately next to existing color-point, rather than dropping color onto the existing color-point, creating extra color points. Usually happens further than the desired color, usually black or white leftover from default gradient. See attachment.

   1. Handles on on object's Gradient Annotator are difficult to adjust once a gradient has been dropped. Usually, handles simply don't respond. User needs to start from scratch and create a brand new gradient rather than make small adjustments to existing ones.

   2. Repeated but not consistent bug: adjusting one gradient causes changes to unrelated gradients on same document.

   3. Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.

   FIX: Allow us to toggle the preview effect.

   1. Dropping a color onto the gradient slider, color creates a new color-point onto slider, immediately next to existing… more

   •  

   16 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   12 comments  ·  Other...  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting this issue. We understand your problem and investigating this issue from tolerance perspective of gradient widget on screen and slider.  We will require some specific information to investigate the other Gradient Issues, Kindly add your vote on relevant thread for below issues:

   Repeated but not consistent bug: adjusting one gradient causes changes to unrelated gradients on same document. → https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44461230-adjusting-one-gradient-causes-changes-to-unrelated  

   Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect. → https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44461233-live-preview-of-gradient-tool-is-prohibitively-slo

   Gradient tool on desktop similar to the iPad version! → https://illustrator.uservoice.com/forums/333657/suggestions/46159303

   Thanks for your patience and support!

   Ankit Goyal, Illustrator Team

2. Shortcut not working

   Win10 cc2019 azerty KB : CTRL + ; shortcut (hide guides does not work for no apparent reason.) If I try to assign another combo CTRL + , it works fine. Any reason why ?

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other...  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

3. What video formats can we upload to bug requests?

   I used to be able to upload videos to the bug reports but now no matter what format I seem to choose, I get a note that the format cannot upload. Furthermore, the bug report gets posted anyway without notice so if I try to upload a different format the post is double posted.

   Can you please tell us what types of formats are allowed?

   Can you change the bug report form so that when an unsupported video format is selected there's a warning or indication before pressing the post idea button OR if an unsupported format is selected and the post idea button is pressed, abort the post so duplicates are avoided.

   I used to be able to upload videos to the bug reports but now no matter what format I seem to choose, I get a note that the format cannot upload. Furthermore, the bug report gets posted anyway without notice so if I try to upload a different format the post is double posted.

   Can you please tell us what types of formats are allowed?

   Can you change the bug report form so that when an unsupported video format is selected there's a warning or indication before pressing the post idea button OR if an unsupported format is selected and… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other...  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   We receive videos in form of .mov, .mp4 and at times even .mpg.
   This portal allows attachments up to 50 mb and you can use any format for it. Is it possible there is a software or an browser extention that is troubling you. Can you please try this bug form from another browser or computer.

4. Viewing New Features from Learn kept playing—after quitting

   With an Illustrator document open I clicked the Learn icon in Control panel, and chose New Features and clicked to watch the Properties panel movie. I quit AI and the movie began to play again… I hadn't quit it.
   there was no way to stop it. I muted the computer and restarted AI where the movie resumed and I could stop it. I resumed it playing and quit again and it quit the movie this time. so I couldn't replicate it—but it was odd!

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other...  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

5. adobe illustrator crashes and loses my artwork consistently

   idk maybe just make an app that works

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other...  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

6. Paste in Place does not work properly

   So I'm having problems with the Paste in Place command, sometimes it works great when I Copy or Cut something and paste it on other artboards but most of the times it is not working properly, either what I copied o cut get outside the drawing area or it goes to a random place, and at first I thought I wasn't selecting the artboard but even with the artboard selected it falls anywhere. I'm running Illustrator CC 2019, on windows 10.

   22 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   29 comments  ·  Other...  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,
   Thank you for reporting this issue. Illustrator Team really appreciate this.

   Can you help the Illustrator team to isolate this issue further?
   If yes, then please let me know the following:
   1) Is this Issue still happening on your machine in the latest version 25.2.1 ?
   2) If yes, kindly provide some video, Test file(Via File→Package), OS version of your machine & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.

   Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal

7. Illustrator won't open any files

   Since the new update I am completely unable to open any AI or PDF file in Illustrator. Nothing will open, just the rainbow ball of death forever until I have to Force Quit. I've uninstalled Illustrator and even installed earlier versions with no luck. I've 'repaired' Creative Cloud with also no luck.

   I'm working on MacOS High Sierra (10.13.6), Illustrator v23

   A couple times I've gotten an error message that says: "cannot open ___ file because this file does not exist."

   Please help!

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other...  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

8. Direct Selection Tool not showing bounding box

   Hi,
   When I'm selecting an object using the Direct Selection Tool there is no bounding box to it or any other indication that the object is selected.
   I checked the View menu, and it is set on to show the bounding box, so I assume there is a bug causing this.
   It doesn't matter what kind of object I select, or whether it's in a group or not - the result is the same: no bounding box or even anchors are shown.

   I'm using the latest release - 23.0.1 on windows 10 (updated).

   Thanks
   Ori Manor

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   4 comments  ·  Other...  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   It seems like the problem is not about the bounding box...

   If you don’t see anchors selected, please check if you have View > Show Edges enabled. It's easy to toggle it with Cmd/Ctrl + H, and it’s a common mishap.

   If that’s the thing for you (or not) — please comment back.

   
   

   As for the bounding box specifically (the frame with 8 scale/rotations markers) — it never shows up when using the Direct Selection tool, and never was, and should not.

   If you need to scale or rotate a partial selection of anchors, use Free Transform or Rotate or Scale tools instead.

9. windows maximize only takes a 1/4th of the screen

   whenever I full-screen illustrator flashes to fill the entire window then only fills the top left 1/4th of the window.

   •  

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other...  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

10. Turn Sensei Off and Presets

    Sensei is making my life ****...what it thinks I want to do is not what I want to do, as such the bug I want to report is my "turn sensei off" button is hidden. For example when using the puppet tool I have to now delete all the pins Sensei thinks I want before I can do the thing I actually want to do making the task longer than it needs to take. That's just the latest (five minutes ago) example of how Sensei is messing up day. Give us a checkbox in preferences to turn Sensei off.

    Presets are also driving me nuts, I set my preferred unit of measurement in preferences (.e.g. inches) but in the create new document window the document units never default to that preference. Why would a print preset default to points if I have clearly stated to the software I prefer inches in preferences? I don't know if Sensei is actually involved in this specific process but it has screwed me in so many other ways that I'm going to blame it for this too...

    I'm sure some love it but no one I know feels that way. Give us the option to turn the Sensei off.

    Sensei is making my life ****...what it thinks I want to do is not what I want to do, as such the bug I want to report is my "turn sensei off" button is hidden. For example when using the puppet tool I have to now delete all the pins Sensei thinks I want before I can do the thing I actually want to do making the task longer than it needs to take. That's just the latest (five minutes ago) example of how Sensei is messing up day. Give us a checkbox in preferences to turn Sensei off.

    Presets… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    There is already a preference to turn off the Sensei feature that you spoke about. Go to preference , go to general tab and turn off the checkbox “Enable Content Aware Defaults”. This is the last option on the second column.

    Units are part of presets so each time you create a file using a preset it will create using the units that was saved in the preset. To workaround this what you need to do is follow the following steps:
    1. Press CTRL+N or CMD+M – depending on your platform
    2. Select the preset of your choice e.g. A4 / Letter etc…
    3. On the right pane change the unit to your choice like inches.
    4. Create your file
    5. The next time you come back to this file new dialog you should have this preset in your recent tab

11. Can't create new file

    When I click Create New... it comes up with a window but it doesn't have anything on it. All that comes up is the window with the title of %CCXFNFTDIALOG_NAME. It is really annoying since I can't create new project.

    I'm on a Window 10 running Illustrator 23.0.1.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please go to preference dialog and turn on the preference Use legacy “File New” interface

12. Excel graph conversation doesn't work on a Mac anymore

    When pasting an Excel graph into Illustrator, text is converted to rubbish on a Mac running OS High Sierra and the newest version of Illustrator.
    Also, when converting the Excel file to a PDF and opening it in Illustrator, the same thing happens. BUT, when opening the PDF in Acrobat, everything looks just fine.
    To make sure it wasn't an Excel bug I saved the file in an older version of Excel – that didn't solve the problem.
    I used the same Excel file on a PC and copied it into the Windows-version Illustrator, also converted the file to PDF and opened it in the Windows-version of Illustrator – and everything worked perfectly.
    The Excel file uses the Cambria font which I have installed on my Mac, I even tried changing the font to Arial just in case, but with no better result.
    What gives?

    When pasting an Excel graph into Illustrator, text is converted to rubbish on a Mac running OS High Sierra and the newest version of Illustrator.
    Also, when converting the Excel file to a PDF and opening it in Illustrator, the same thing happens. BUT, when opening the PDF in Acrobat, everything looks just fine.
    To make sure it wasn't an Excel bug I saved the file in an older version of Excel – that didn't solve the problem.
    I used the same Excel file on a PC and copied it into the Windows-version Illustrator, also converted the file to PDF… more

    • 

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Other...  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

13. Illustrator CC 2019 23.0.01 new file issue

    I have updated to Illustrator CC 2019, 23.0.1. Every time I want to create a new file, I have to log into Adobe. Why and how can I stop this?

    Barbara

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

14. Uninstalling old version breaks windows preview handler for new version.

    When uninstalling an older version of illustrator, the windows preview handler for AI files gets removed such that it no longer functions for newer versions of illustrator that are already installed. The only resolution is to uninstall the newer version and reinstall which can be a pain, or manually modify the registry entries to assign the PDF handler to AI files.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Other...  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. No icon - can't recognise file type.

    Latest build Windows 10 with Ai 23.0.1 can't recognise the file and keeps asking what to open with. Additionally the icon is missing on all ai. files.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please reinstall Illustrator. The functionality that you are referencing comes from the Windows operating system and re-associating file types using the Windows operating system should solve the issue.

16. When open Illustrator 23.0.1 (MAC) none of my menus are available, drop down but can't click on any thing
    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. V23.0.1 Unable to drag artwork from Illustrator to PowerPoint and be able to ungroup the artwork.

    Yesterday I was able to drag and drop my artwork from Illustrator to PowerPoint and ungroup the artwork. Today after I updated my Illustrator software I can't do this. The drag and drop places an uneditable image.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

18. graph

    When changing data in the graph data panel, it's changing the style of the graph itself. I'm used to the graph tool being rubbish, but this is now applying a gradient swatch to all the axis lines when it was previous set to no colour.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Basic or Advanced setting for toolbar does not work everytime I open Illustrator.

    Whenever I open a fresh artboard of Illustrator CC 2019, I can't open the Basic or Advanced toolbar, It keep saying 'The operation cannot complete because of an unknown error. [CANT]. I have to redo customised toolbar again and again. Any fix for this bug? Thanks!

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Illustrator randomly fails on select-paste

    23.0.1 64-bit on Win 10 Xeon with GPU accel. Selection, copy paste text fails randomly. Copy seems to work but all paste options grayed out. Yet I can paste to NotePad and other apps. This has been going on for over a year. Have to double click or paste to another doc first. Please fix!

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Other...  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.