Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8209 results found
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Illustrator not saving 100% of the time
I'm finding Illustrator isn't saving every time I save documents, the last approx 3-4 weeks I've had to re-make approx 15 files that I had previously saved. Running Illustrator 24.2.1 + Windows 10 Pro (1903) but problem existed before this update. My co-worker is having the same issue. I've held off reporting it as I cant explain the mechanism for why it's only happening occasionally. would love a fix for this, was hoping the previous update would somehow fix it but hasn't unfortunately.
1 vote -
Illustrator not recognizing strokes from imported document using Blend Tool with specified steps
I've imported a document into build 24.3 that was previously created in the latest version of Illustrator, and strokes used in a blend of two lines using a width profile are not present. Instead, they are seen as fills, with no ability to edit the stroke.
Using mid-2012 Mac Book Pro and 10.14.6 Mojave OS
1 vote -
Problem Illustrator 24 does not support the old PANTONE libraries
I tried to follow your guide: https://helpx.adobe.com/illustrator/kb/pantone-plus.html, that I always used to insert the old PANTONE libraries and have a conversion to CMYK instead of LAB and in this version it doesn't work.
I contact the online chat and they replied that this thing with ILLUSTRATOR 24 is no longer supported, and it is absurd.
I also tried to install the prereleas 24.0.1 but it doesn't work.
I can't work without this.
6 votes -
In Adobe Illustrator Constrain Width and Height proportions doesnt work
I don't know why but 'Constrain Width and Height proportions doesn't work
in 'Transform' or 'Properties' panelWhenever I constrain and move the number up, it creates a weird number
for example, if the shape is 60,60 and when I write down 70 on the height the width becomes 69.256 something like thisso frustrating!!!!!!!!!
7 votes -
2019 Mac Pro with AMD Pro VEGA II Duo Graphics
I attached my AISniffer and computer configuration files from MacOS. This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.
These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.
It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?
1 vote -
2019 Mac Pro with AMD Pro VEGA II Duo Graphics
This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.
These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.
It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?
MacOS Catalina 10.15.5
2019 Mac Pro - MacPro7,1
28-Core Intel Xeon W
768 GB RAM
2X AMD Radeon Pro Vega II…1 vote -
Image Trace Bug?
Every single image I trace and expand causes this effect. Is there a way to get rid of it?
3 votes -
For some reason I can create a bar graph but not it's not allowing me to create a pie graph?
For some reason I can create a bar graph but not it's not allowing me to create a pie graph?
1 vote -
template outline visuals out of scale
When I open illustrator, the outlines of the different visual templates are overlapping the text below... Looks pretty sloppy, Adobe.
2 votes -
Symbol disappears when edited in place
When you have a symbol on the artboard, double click it to go into isolation mode, make some changes, exit isolation mode — the symbol disappears from the artboard.
2 votes -
Copy/pasting envelope changes fill
Mac OSX 10.14.6
AI 23.0.6Fill inside envelope distort changes when pasted into another file
1 vote -
Illustrator crashes when opening AI file contains paths exported from Photoshop
Creating paths from selection area in Photoshop, exporting paths to AI, and then AI crashes when opening the .ai file with paths. Machine runs Windows 10 with all Adobe Suites updating to latest version.
1 vote -
Save dialog Format pop-up not accessible
Since the addition of the 'Save Adobe Cloud Document', once in a while the Format pop-up menu is not responsive - can not choose a format.
Other buttons work, but Save Adobe Cloud Document and Format: are dead.1 vote -
when highlighting text and shift + eye dropping to get text colour only
This action produces random results (like the text has two colours on it)
2 votes -
Where's the colour???
My new Adobe Illustrator seems to be totally in Black and white and grey scale. Where do I find the colour option in it?
2 votes -
Unable to use 'Place...' command in Adobe Illustrator v24.2.1
MacOS Catalina 10.15.5
Adobe Illustrator v24.2.1- Select 'Place...' from File menu
- Wait for browse window to load
- Nothing happens
- Unable to place a file on the artboard
1 vote -
1 vote
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illustrator unexpectedly quits and does not reopen the project i was working on.
illustrator constantly crashes and then when i try to reopen it my unsaved project i was working on is now gone if it happens again im more than likely going to smash my ******* computer and send it to you in a box asking for a new one since you can't seem to fix your software
1 vote -
Shape Builder deletes line sections that should stay.
I have a complex design with a bunch of overlapping parts and I'm trying to use shape builder to connect sections together. when I select all my lines, then start to build my shapes, it will start deleting lines that are not part of the shape I'm working on. Usually these lines are part of the line I'm working on, but outside of the shape I'm trying to build. The lines aren't highlighted while I'm selecting the pieces of the shape, but disappear anyway. I have tried breaking the line between the shape I'm building and the lines that I…
2 votes -
Measuring/positioning elements improperly includes shadow/effects
It used to be that when you selected an object/element with a drop-shadow (or other effect), the measurements did NOT include the drop-shadow. HOWEVER, now they do and it's causing me lose-my-mind!!! To measure and or position ANYTHING correctly, you have to first turn-off the shadow (in the Appearance panel) then position/measure and THEN turn-on the drop-shadow!!! Seriously, this is an enormous time-waster. PLEASE, allow us to turn off the function where everything is measured-and-positioned by it's drop-shadow. PLEASE
1 vote
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