Local file saving and opening is extremely slow when connected to slow external server or VPN.
LOCAL file saving and opening is extremely slow when connected to slow external server or VPN.
Even though I only work on my local drive, opening or saving a simple document takes up to 2 minutes when I'm connected to a slow VPN connection server. Note: I don't open/save through the VPN, I only opens and saves from my local drive.
The second I close the slow VPN connection, Illustrator works like normal and saves the same file in <3 seconds.
So -- What is Illustrator doing accessing that VPN connection when everything it needs is on the local disk?
This is not an issue with Photoshop and Indesign.
Illustrator CC 2018 - 22.1
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
18 commentsComments are closed
David ROBIN commented
I just bought Adobe Suite for my Mac (version 10.14.6).
I cannot use Illustrator 2019. What can I do ?
Thanks for your help & feedback.
Ran update this morning 09.19.2019 to 23.0.6 (Mac) and this issues has been resolved on my Mac.
>> @Anonymous: same problem here, any fix?this is terrible
Kindly let us know the following information:
1. Have you tried the build posted at https://adobe.ly/1o2SDsg which has the fix available?
2. How were you connected to the internet?
3. On which operating system are you facing this slowness issue?
same problem here, any fix?this is terrible
George Stafford commented
1. Were you connected to any network printer? There are printers on the network that I can print to.
2. How were you connected to the internet? LAN **Edit-Just to note that I don't even have my Wi-Fi on.
3. On which operating system are you facing this slowness issue? Mac 10.13.6
4. Version of Illustrator you are working on? 23.0.4It is a perplexing problem. I thought I had the issue resolved connecting to local shares using the IP Number vs the Domain Name. Now the issue seems to have reversed and works better using the Domain Name.
Steve Edwards commented
In answer to Ritika's questions:
Were you connected to any network printer?
No, just connected to the VPN. Not doing anything across it.
How were you connected to the internet? WIFI or through LAN
On which operating system are you facing this slowness issue?(WIN or MAC)
Version of Illustrator you are working on?
I can't understand why it goes slow when connected to VPN. Is Illustrator constantly connecting for some reason. I've also noticed it runs slowly not on VPN sometimes. Everyone in the office complains of the same thing. It'll go slow for half an hour randomly and then work normally again. It's like it's connecting to something.
Does Illustrator have anything that needs an active internet connection to work? None of the other CC applications seem to have this issue - just Illustrator.
Anish, What does it mean that the "issue has been added tot the backlog" exactly? When can users expect a fix to this? It seems the problem has been going on quite a while, and to say this is inconvenient for remote workers, is an understatement. Please raise this issue to a higher level of importance so that it gets fixed sooner rather than later.
Steve Edwards commented
I am also having the same problem. If connected to our company VPN, doing anything in Illustrator is very slow and keeps crashing Illustrator. This is when doing anything on the local drive, not the VPN, just connected to it. Quitting the VPN then makes Illustrator work like normal. We have 3-4 different Macs that have the same problem. Running Mojave and Illustrator 23.0.3.
[Deleted User] commented
I'm having similar problems. Illustrator and browser (Firefox) constantly crashing. I started having issues after starting to work from home connecting to a remote server using a VPN. I work/save locally but upload to server when done. I'm running Mojave and *********** 22.1. I thought it was an **********/Mojave compatibily issue but maybe the remote server connection is causing the problem. Any insight/info or FIX for this yet?
George Stafford commented
I've tinkered and tinkered with every setting I can think of and no matter what I do when I mount a network drive to my desktop Illustrator goes to a crawl when opening and saving the simplest of files. It makes no difference if these files are located on the share or my desktop. But yeah, it's all our problems...couldn't possible be Illustrator even tho every other app works just fine.
removed mounted servers and the issue was a goner. can't work like this mate please fix
I have mac (fully upgraded as of 2/13/19) and parallels 13. I had a windows update for my parallels and after I ran that and closed and reopened illustrator (fully upgraded as of 2/13/19) I no longer had the slow save and open issue. Don't know if that is a coincidence or not, but I thought I'd share.
I work out of a large shared server and its never been slow like this until the recent update. Its really hindering my work.
Phil Briggs commented
Preferences / File Handling and Clipboard / Number of Recent Files to Display:
Change to 0
save and quit
OMG that's the worst support ever. But he doesn't seem to understand that this happens every time Illustrator accesses Finder, even though it is only using local files.
All the whitelisting nonsense may be true for working with network files, but that cannot be true for opening or saving a file on your own hard drive.
And why is it only Illustrator acting up, not ANY other Adobe software???
Here is my conversation about this to Adobe in 2016. I think it is BS because it only affects Illustrator.
Abhishek: Hello! Welcome to Adobe support.
Abhishek: Please allow me 3-4 minutes while I review your issue.
Abhishek: Thank you for your patience.
Abhishek: I can see you are facing working in Illustrator while connected to VPN. Am I correct ?
Matt Hendey: Yes
Abhishek: Where the files are saved on which you are working on ? locally or network ?
Matt Hendey: I never got a chance to even start working on a file this time. In the past the files were opened from the local drive but the issue was still there.
Abhishek: It is an issue with file server and network settings in your office.
Abhishek: Kindly contact IT team in the office and ask them to whitlist following URL's and port numbers.
Matt Hendey: No. I only have the issue with the VPN on.
Matt Hendey: This issue has been posted to the Adobe forums from other users.
Abhishek: Understood, Ai is not able to connect to Adobe server that is why there is a lag.
Matt Hendey: port 80 and 443 should always be open and are that I know of. This does not explain the file save issue does it?
Abhishek: Yes, it does because it depends how Illustrator is connected and communicating with the server.
Matt Hendey: Which server?
Abhishek: Adobe Server, it is required to connect in order to sync CC library item.
Matt Hendey: Ok, then if it can't connect where is the error?
Abhishek: It is an issue with VPN software and setitings, once the mentioned URLs are whitlisted then it will work for you.
Matt Hendey: I just CC to instal Light Room. No issues.
Abhishek: Matt, you have to understand this, however you are connected to Internet that doesn't matter via VPN or with VPN. So Internet connection is active and it will work but there is no gurantee for the same.
Abhishek: So, you have to whitlist the addresss those are mentioned in the link above,
Abhishek: There is nothing we can do, as it is not an issue with Adobe Illustrator.
Matt Hendey: Ok, I will shut off the Wifi and try it then. I bet Illustrator works fine.
Abhishek: Sure thing.
Matt Hendey: You want me to Whitelist a massive list of domains on my routers so Illustrator does not throw a fit when I save a local file. Sounds fishy to me.
Abhishek: You use VPN to connect to office network correct ?
Abhishek: Are we still connected?
Matt Hendey: Ya, I'm just thinking about what your saying and how messy it sounds and how to respond because it doesn't sound right. Just saying!
Abhishek: You have ask IT team in the office to whitlist those urls and port numbers in the office network.
Matt Hendey: Ya, I am the IT team and it doesn't sound correct or it sounds like a poorly design system but either way I will take this and run with it. In the mean time what ever works I will post to the forums for the poor souls that are stuck with this issue. Thanks for you help.
Abhishek: Sure, no problem.
Abhishek: Thank you for contacting Adobe. Wish you a pleasant day ahead. Good Bye.
No, sorry mate, haven't found any solution.
Connected to a VPN Illustrator slows down to a crawl.
I'm hoping you found an answer to this because I've just run in to this problem. I need to stay connected to my VPN to keep my images placed so I have an idea of what I'm doing.
Any solutions or workarounds?