Can't save files in Catalina
With the new OS Catalina, Illustrator no longer can save, save as or export any file. This is a critical issue. Not sure how it would be missed in testing. is it a known issue and being worked on?
Stephen Ray Lunny
shared this idea
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0
For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear
Warm Regards,
Illustrator Team
77 comments
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Marcus Byron
commented
Still issues even with v Illustrator CC 24.00 Very slow/gets stuck saving. Slow to show available files for placements/opening (and icons often dimmed even if they are an available/openable file)
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Anonymous
commented
I can save in AI but cannot save in any type of PDF out if Illustrator in Catalina. Using Acrobat for now. Hope this is fixed soon..
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Anonymous
commented
AI files are saving but so slowly... To a NAS is very laggy but even to a local TB2 disk array takes about 8 seconds or more.
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Gabby
commented
Have updated Ai, and is still very buggy. Saved document and it could not open when I re-opened Ai. Tools in the left menu get stuck.
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stan
commented
I'm using AI CC 24.00 and am unable to save my illustrator files as a .ai. is this no longer supported? Does it need to be a .eps?
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Andy Whitelock
commented
Downloaded the PreRelease version which has no effect. I'm copying artwork from another Illustrator file and rasterizing it becuase its so complex then saving as PDF with small file size so my client can see it and I get either nothing or just the grey text of the raster. Very odd and seriously affecting my business to the point I cannot give my client their brand guidelines on deadline. I've never experienced such a huge bug as this in any Adobe products. Please fix quickly
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Anonymous
commented
Michal! That did the trick for me too! Thanks!
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Sharon Brien commented
Wow Michal - it worked for me too! How did you even think of doing that? thanks!
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Michal
commented
I deleted all deletable PDF presets from Edit -> Adobe PDF presets -> list.
Everything is OK now. -
I've found that I can save as eps/svg, just not as an AI. Its a work around but not ideal. I also have the latest release and it is not fixed. FYI have downloaded the patch and have latest versions - still happening
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DJ
commented
It's happening to me too. I've got the latest Illustrator 24.0.0. Grrrr very unhappy. Any work arounds?
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Gabby
commented
Illustrator does not respond or open a window when clicking Save, Save As, Save As Copy. Happened after I updated to Catalina OS. Tried Updating, Re-installing and restarting
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Anonymous
commented
Same issue, files will not save, save as, or export, I get this error code every time no matter what I do. PLEASE fix this now!!! Clients have jobs that need to get out and I can't save their files for them. Not impressed whatsoever. >:(
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Anonymous
commented
This wasn't happening until yesterday for me, so the fix didn't seem to hold. Among "save as" the other commands like "Save as copy", "Save as template", "open", "place", etc will all not work either.
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Anonymous
commented
I've downloaded and installed the prerelease link and it didn't work.
Huge glitch, and super frustrating. I'm loosing valuable work time, and projects are getting delayed. -
Stephen Ray Lunny
commented
This link is no longer working but the bug persists! How can people get the advanced build? When is it being patched?
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Dave Berkebile
commented
I downloaded the BETA Illustrator fix for Catalina and I still appear to be having issues opening my previous AI files. See attachment error message.
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Shirley Hopkins, acp
commented
I posted an AppleScript to the Illustrator Forum that saves the document. This might work as a runaround until the problem gets fixed. (I tested it with a graph selected which causes the save condition to become disabled and it worked.) Can't guarantee it will work for other "save disabled" conditions. If anyone needs help with the script they can contact me..
Shirley Hopkins ACP -
Thanks, everyone for providing us the details around this which helped us react faster. As already mentioned by Raghuveer, we have fixed this issue. This fix should address all the issues reported in this thread. Please refer to Raghuveer's post below on how to access the fix via our PreRelease program: https://www.adobeprerelease.com.
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lukas
commented
Thanks! This version does work. Now I can save and export files again
