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Can't save files in Catalina

With the new OS Catalina, Illustrator no longer can save, save as or export any file. This is a critical issue. Not sure how it would be missed in testing. is it a known issue and being worked on?

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Stephen Ray Lunny shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Completed  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded  · 

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

Warm Regards,
Illustrator Team

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85 comments

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  • Tyler Williams commented  ·   ·  Flag as inappropriate

    I too am seeing the issue with not being able to save--as well as potentially related issues, such as not being able to see menu windows expand (tools are not visible to choose from when clicking on buttons). The later issue is occurring for me in AI CC 2019 and AI CC 2020.

    I gather that this was addressed with a patch in November 2019. Any suggestions as to how to proceed?

    I am using the latest versions of both Catalina and CC AI.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Wow it's been MONTHS and the issue is still NOT solved. Getting an unknown error when trying to save – my work depends on this! And 2019 crashes when I try to save. I can't get a copy of 2018!!! Really running out of options now! This is really really bad.

  • Aaron commented  ·   ·  Flag as inappropriate

    Have latest Illustrator- same issue. The only way for me to save a file is to close the file and wait for the "Do you want to save.." prompt and click "Save"
    Huge bug. Please fix.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have updated Illustrator, restarted illustrator, restarted my computer and I still can't save/save as/save as a copy. Are there any additional solves?

  • Marcus Byron commented  ·   ·  Flag as inappropriate

    Still issues even with v Illustrator CC 24.00 Very slow/gets stuck saving. Slow to show available files for placements/opening (and icons often dimmed even if they are an available/openable file)

  • Anonymous commented  ·   ·  Flag as inappropriate

    I can save in AI but cannot save in any type of PDF out if Illustrator in Catalina. Using Acrobat for now. Hope this is fixed soon..

  • Anonymous commented  ·   ·  Flag as inappropriate

    AI files are saving but so slowly... To a NAS is very laggy but even to a local TB2 disk array takes about 8 seconds or more.

  • Gabby commented  ·   ·  Flag as inappropriate

    Have updated Ai, and is still very buggy. Saved document and it could not open when I re-opened Ai. Tools in the left menu get stuck.

  • stan commented  ·   ·  Flag as inappropriate

    I'm using AI CC 24.00 and am unable to save my illustrator files as a .ai. is this no longer supported? Does it need to be a .eps?

  • Andy Whitelock commented  ·   ·  Flag as inappropriate

    Downloaded the PreRelease version which has no effect. I'm copying artwork from another Illustrator file and rasterizing it becuase its so complex then saving as PDF with small file size so my client can see it and I get either nothing or just the grey text of the raster. Very odd and seriously affecting my business to the point I cannot give my client their brand guidelines on deadline. I've never experienced such a huge bug as this in any Adobe products. Please fix quickly

  • Michal commented  ·   ·  Flag as inappropriate

    I deleted all deletable PDF presets from Edit -> Adobe PDF presets -> list.
    Everything is OK now.

  • Sharon Brien commented  ·   ·  Flag as inappropriate

    I've found that I can save as eps/svg, just not as an AI. Its a work around but not ideal. I also have the latest release and it is not fixed. FYI have downloaded the patch and have latest versions - still happening

  • DJ commented  ·   ·  Flag as inappropriate

    It's happening to me too. I've got the latest Illustrator 24.0.0. Grrrr very unhappy. Any work arounds?

  • Gabby commented  ·   ·  Flag as inappropriate

    Illustrator does not respond or open a window when clicking Save, Save As, Save As Copy. Happened after I updated to Catalina OS. Tried Updating, Re-installing and restarting

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