Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8220 results found
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File Folder Permanent Deletion Bug
I was opening up a file, and right clicked on a folder to rename it. My finger slipped, and I clicked "move to trash" which is right next to "rename"
The folder disappeared.
Ctrl Z did not restore it
IT WAS NOT IN THE TRASH.
It was GONE.
Please investigate why files/folders are PERMANENTLY DELETED if you attempt to rename them in the open file menu and slip and hit 'move to trash' by simple mistake, or at least give a warning about PERMANENT DELETION. I am very upset to have lost a couple hours' work this way.
Edit: The file location was not on my computer but on a network. I would a >least< expect a confirmation of permanent deletion since MacOS gives a warning when attempting to 'move to trash' a similar folder in the Finder.
I was opening up a file, and right clicked on a folder to rename it. My finger slipped, and I clicked "move to trash" which is right next to "rename"
The folder disappeared.
Ctrl Z did not restore it
IT WAS NOT IN THE TRASH.
It was GONE.
Please investigate why files/folders are PERMANENTLY DELETED if you attempt to rename them in the open file menu and slip and hit 'move to trash' by simple mistake, or at least give a warning about PERMANENT DELETION. I am very upset to have lost a couple hours' work this way.
Edit: The…
2 votes -
Hitting Alt Makes Cursor Look/Feel Laggy and Slow
This has been going on for MANY years/versions of Illustrator and I've seen many posts here about the issue but it's yet to be resolved or have any work arounds.
All you have to do to replicate the bug is to hit alt (don't even need to hold it) and assuming you're on a high refresh rate monitor you will instantly feel input lag and see the cursor moving at what appears to be 30fps or less, until you left click with mouse, then it will go back to normal. When you hit ALT there should be no difference in the rendering of the mouse cursor. It should feel and look just as smooth as before you hit ALT.
While this isn't a program breaking bug it's still annoying nonetheless. When you're used to moving the mouse at a certain speed and you hit alt to duplicate or whatever you want to do the mouse instantly feels off/slow and it really breaks down the smoothness of the program to me since ALT is a very critical hotkey.
Please work on fixing this next update.
This happens on newest version 28 and has happened on every version of illustrator as far back as I can remember over 8 years. Win 11 64 bit fully updated but again happened on Win 10 64 bit also. This is NOT an operating system specific issue. This is a bug within the Adobe Illustrator engine.
This has been going on for MANY years/versions of Illustrator and I've seen many posts here about the issue but it's yet to be resolved or have any work arounds.
All you have to do to replicate the bug is to hit alt (don't even need to hold it) and assuming you're on a high refresh rate monitor you will instantly feel input lag and see the cursor moving at what appears to be 30fps or less, until you left click with mouse, then it will go back to normal. When you hit ALT there should be no difference in…
2 votes -
Magic Wand tool selects things it shouldn't
In the video below, I have four shapes: two black squares with a transparent stroke (i.e., no stroke), a black square with a gold stroke, and a red square with a gold stroke. The tolerance level in the Magic Wand palette is set to zero for both strokes and fills.
If "Fill Color" only is checked, and you click on a plain black square with the Magic Wand tool, both plain black squares and the black square with the gold fill are selected as expected.
If "Stroke Color" only is checked, and you click on a plain black square, both plain black squares are selected as expected. If you click on one of the other squares that have a gold stroke, then both squares with gold strokes are selected as expected.
But if "Fill Color" and "Stroke Color" are both checked, then clicking on a plain black square selects both plain black squares as well as the black square with the gold stroke. This is wrong; the gold stroked square should not have been selected.
I'm using Illustrator 28.0 on macOS 13.5.2.
In the video below, I have four shapes: two black squares with a transparent stroke (i.e., no stroke), a black square with a gold stroke, and a red square with a gold stroke. The tolerance level in the Magic Wand palette is set to zero for both strokes and fills.
If "Fill Color" only is checked, and you click on a plain black square with the Magic Wand tool, both plain black squares and the black square with the gold fill are selected as expected.
If "Stroke Color" only is checked, and you click on a plain black square, both…
2 votes -
Libraries panel and Properties panel disappear
When I click on either the property or library panels they disappear. I have to go up to the view menu option to retrieve them again.
2 votes -
Corrupted Mac screenshot exports when using Export for Screens
When exporting multiple artboards that feature Mac screenshots via Illustrator > File > Export for Screens, the exported screenshot data looks corrupted / distorted. However, using File > Save for Web (legacy) results in a clear export.
2 votes -
Demension Font size
when i using the demension tool, the size of the number to small and then me change the size of demension number and it only work on one, so when i click orther demension number the number of font size has changed but the demension number is not
2 votesThe issue seems to be resolved in the latest builds.
Please verify or refute it and comment back.
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Text to vector jaggedy jagg
So, I've been messing with text to vector, and tried implementing it to my workflow.
When Illustrating sometimes am in need of an assets that create a look, so I tried prompting glasses and 9/10 am getting results that are to jaggy and not usable.. I ended drawing them at the end.
I tried pushing slider to more/less details and did not got expected results2 votes -
Make it possible again to move Text by its Anchor Point
When Text is baseline shifted, it is no longer possible to move the Text Object by grabbing its Anchor Point, unfortunately.
Please repair that.
2 votes -
Changing text case switches hyphenation on ( from off )
Switching the text case from one case to another turns hyphenation on if it was previously set to off.
I believe this is a new bug in v 27.9. ( today's date is Oct 5 ,2023 for the record )
This is especially bad becuase users have been asking for hyphenation to be OFF by default. Asking for years and years. 5+ years I think.
2 votes -
Faulty upscaling of 3D object
- Windows 11 latest stable release
- Illustrator 29.9 (Desktop)
- I applied the 3D effect » Extrude & Bevel to my logo design then upscaled it to maximum size as I need exported large raster png of the logo design, but when I upscaled it it just couldn't handle the size as you can see in the attached screenshot below.
- To be able scale the 3D graphics without any limitations, damaged graphics
2 votes -
Window keeps resizing
The window keeps resizing. I use Spectacle (a simple window resize tool that works with every other program). It's very handy to have shortcuts to move windows around like PCs do, but Mac doesn't support by default.
Now when I do certain actions, the window shrinks back down to less than full size. It's very annoying and never used to happen. Please fix!
2 votes -
Eliminate the "sticky" selection tool
The latest 27.8.1 version selection tool acts like a magnet after an object selection and will often drop/release the selected object with wild and random predictability. It's a horrible bug. Unfortunately, I have to use Illustrator in my job. This is nothing like I've seen in all the decades of using Illustrator. Lots of UNDOs. I'm going to revert back to the previous version.
2 votes -
Can't move the Recolor Panel on a small screen
My screen resolution is 1366 x 768, I am facing this problem since I started using this laptop (HP EliteBook 850 G3): everything in Illustrator is working fine, but I am not able to move Recolor Panel, because the top section of recolor panel is hidden under the ruler, I have to hide the ruler and how somehow hardly I can move the panel.
2 votes -
Illustrator's Extended Artboard scaling PDFs down 10% (normal), but ALSO changing resolution of placed raster images. (not normal)
I work with people providing oversized graphics for convention displays. The new extended artboard is welcome, and people are using it, and when they export to PDF for print, the giant dimensions gets scaled down to 10% so it's compatible with older PDF versions. And then the printer can just scale 1000% to make the layout its normal size. While this is awkward, it's fine and can work.
But what I discovered today is that scaling down to 10% changes the resolution of placed raster images. So, when that file gets scaled up 1000% any placed images are a lower resolution than the original.
In this screenshot, the left image is an extended artboard layout PDF opened directly in Illustrator, it shows up at it's intended size. The image on the right is the EXACT same file placed/linked/embedded right next to itself. It places at the 10% size and then I scale it 1000% to match the correct size. The problem is that the photo of the wall in the layout is lower resolution in the scaled image. And if I were to zoom in, there isn't any pixelation in the left image, but there is noticeable pixelation in the right image.
This can't happen, it can ***** up a lot of prints where the original file is designed and saved sharp and high-res, but the print is pixelated. Scaling down art is a sad workaround to make things backward compatible, but if it has to be that way, then resolution/dimensions need to be scaled proportionally so that nothing changes when things are scaled back up. In my screenshots, the info window should be exactly the same between both of the layouts since they are the exact same file.
Unless I'm missing something or doing something wrong on my end, but to me, if I place an automatically scaled-down PDF, and scale it back up to its original size, everything should match exactly to the original.
I work with people providing oversized graphics for convention displays. The new extended artboard is welcome, and people are using it, and when they export to PDF for print, the giant dimensions gets scaled down to 10% so it's compatible with older PDF versions. And then the printer can just scale 1000% to make the layout its normal size. While this is awkward, it's fine and can work.
But what I discovered today is that scaling down to 10% changes the resolution of placed raster images. So, when that file gets scaled up 1000% any placed images are a lower…
2 votes -
.svg QR code generated with Adobe Express does not open properly
When I generate .svg QR codes in Adobe Express, I cannot open them properly in Illustrator. An error message appears. There is a way to manually correct it, but well, it would be useful to save this hassle.
2 votes -
All symbol instances reset after in-place editing the master instance
Ai 2023 (27.7 it says in the info), MacBook Pro, MacOS Ventura (13.3.1 (a)). When I enter an in-place symbol editing mode, and, still in that mode, enter another in-place editing mode (so there are two nested symbol editing modes), and, delete some path in the nested symbol, all instances of that symbol get reset, and work (in our case a lot of work) is lost.
When I first exit the initial symbol editing mode, and then enter the symbol editing mode for the other symbol (thus avoiding the nesting of editing modes), the instances don't reset.
I didn't notice the instances got reset for a rather long time and had to manually fix things using a backup copy I luckily kept, but this is a really dangerous bug.Ai 2023 (27.7 it says in the info), MacBook Pro, MacOS Ventura (13.3.1 (a)). When I enter an in-place symbol editing mode, and, still in that mode, enter another in-place editing mode (so there are two nested symbol editing modes), and, delete some path in the nested symbol, all instances of that symbol get reset, and work (in our case a lot of work) is lost.
When I first exit the initial symbol editing mode, and then enter the symbol editing mode for the other symbol (thus avoiding the nesting of editing modes), the instances don't reset.
I didn't notice…2 votes -
Cannot select multiple files from creative cloud to place
ctrl or shift key cannot be used to select multiple files from creative cloud to place. However, I can select and place multiple files from my computer.
2 votes -
Classic 3D transformations not working
Classic 3D Transforms are working but acting weird. I created a square and tried to do a classic 3D Isometric Top Transform and it kind of worked, but it was as though it was missing a big triangle out of the front corner. I expanded the object thinking that perhaps it was a display issue and even the expanded version has the missing piece.
2 votes -
Disparition du texte curviligne lors de l'enregistrement d'un PDF et lors de la réouverture du fichier Illustrator 27.8.1
Microsoft Windows 11 (x64 bits), Illustrator 27.8.1
Les textes curvilignes créés à partir de cercles et stockés dans une couche de texte disparaissent lors de l'export en pdf. Ils sont toujours présents dans l'arborescence des couches qui elles-mêmes sont en statut « visibles » mais les textes en question ne sont plus visibles dans la vue en plan.
Le texte réapparaît lorsque l'on clique sur l'emplacement du texte curviligne pour l'éditer, le texte se rafraichit et réapparaît.
2 votes -
Wacom Driver Error
There is a Wacom Driver error every time we open Illustrator, but there has never been a Wacom device on this new PC, and it is not enabled in Devices, It happens every time it is loaded. Support have removed and re-installed but the error persists.
2 votes
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