Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8170 results found
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Arrowheads
Latest update breaks 30 years of arrowhead usage and procedure.
I don't want to scroll thru 40 different heads.
It's not necessary to break what was working for decades.2 votes -
SAVING ISSUES IN 24.0.3
Cmd + S does save but when you close it asks to save again. Is there a newer version available with this bug fixed? Are you already aware of this bug?
Can't see any available newer upgrades on Creative Cloud app for Illustrator yet. Currently on 24.0.3 which is the latest available.
Please advise.Thanks.
2 votes -
Batching an action with variables works wrong
I have an action that:
- Selects "Next Data Set"
- Runs a recolour script to colour the artwork based on data set values
- Then "save as copy"
When it is run once it works as expected and saves the current data set as a copy PDF and advances to the next data set. When the action is run as a Batch Action the action goes nuts! It advances multiple data sets values and saves as a completely different data set name. This wouldn't really be an issue if I had 10 or 20 data sets, but I have over 1000 — so it is not feasible to run the action manually.
Any thoughts on how to get the batch action to work accurately?
OS: Windows 7 Pro 64-bit
Illustrator version: 23.1 (64-bit)I have an action that:
- Selects "Next Data Set"
- Runs a recolour script to colour the artwork based on data set values
- Then "save as copy"
When it is run once it works as expected and saves the current data set as a copy PDF and advances to the next data set. When the action is run as a Batch Action the action goes nuts! It advances multiple data sets values and saves as a completely different data set name. This wouldn't really be an issue if I had 10 or 20 data sets, but I have over 1000 —…
2 votes -
Color Shifting
In Illustrator CS5.5 I was able to adjust color swatches by increments (IE: Cyan: 0 to Cyan: .025). Now, the color picker will round the color to the nearest whole number or push the color to a different number. I've tried using the recoloring feature and I get the same situation. It will work sometimes, but will more often not work and just round the color up or down and not retain the value I have entered to CMYK. I always check if my file is set to CMYK because I am in the printing industry. Now, I can't hit those colors I need because I'm locked into color adjustments that Illustrator want's to push to me which is not good in my line of work.
I am using Illustrator CC 2020
In Illustrator CS5.5 I was able to adjust color swatches by increments (IE: Cyan: 0 to Cyan: .025). Now, the color picker will round the color to the nearest whole number or push the color to a different number. I've tried using the recoloring feature and I get the same situation. It will work sometimes, but will more often not work and just round the color up or down and not retain the value I have entered to CMYK. I always check if my file is set to CMYK because I am in the printing industry. Now, I can't hit…
2 votes -
Blur effect not working in the second opened svg document
When I open two or more svg files containing blur effect, Illustrator applies blur only in the first opened document.
This bug has been detected on Windows 10 using Illustrator version 24.1.1.
2 votes -
Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.
Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.
OS: macOS Catalina 10.15.4 Beta (19E234g)
Repro steps:
[1] Open Adobe Illustrator 24.0.3
[2] Create a new project
[3] Place a new text on the artboard
[3.5] Install Jack's Candlestick Regular font (see attached)
[4] Change the Font of the text to Jack's Candlestick Regular
[5] File / Save a copy...
[6] Format Adobe PDF (pdf)
[7] Adobe PDF Preset: Amazon KDP Paperback (see attached)
[8] Save PDF
[9] Open PDF in Acrobat Reader Build: 20.6.20034.366983Expected: the document opens with no issues
Actual: an error message is shown (see screenshot attached)Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.
OS: macOS Catalina 10.15.4 Beta (19E234g)
Repro steps:
[1] Open Adobe Illustrator 24.0.3
[2] Create a new project
[3] Place a new text on the artboard
[3.5] Install Jack's Candlestick Regular font (see attached)
[4] Change the Font of the text to Jack's Candlestick Regular
[5] File / Save a copy...
[6] Format Adobe PDF (pdf)
[7] Adobe PDF Preset: Amazon KDP Paperback (see attached)
[8] Save PDF
[9] Open PDF in Acrobat Reader Build: 20.6.20034.366983Expected: the document opens with no issues
Actual: an error…2 votes -
A new artboard created in a template with two artboards gets 'Artboard 2' name instead of 'Artboard 3'
My default document I use to begin projects has two artboards. If I add a third artboard, it will be named "Artboard 2" and I have to go into the settings and rename it "Artboard 3" in order to print properly.
2 votes -
Illustrator 2020 on 4K monitor
Has Illustrator been designed to work on 4K monitors with AMD GPUs? Because my experience is that it isn't; the performance is horrific. Same goes for InDesign and Bridge. Will this ever be addressed?
Mac Pro 5,1; 10.15.3; 48Gb RAM; 12 core; M.2 drive; Sapphire Pulse RX 5700 XT GPU.
2 votes -
Illustrator to PS Smart object updating broken
Bug persists on both windows and Mac. Illustrator v2020.x (issue not present before v2020.x)
BUG: When using smart objects in photoshop, linked to an illustrator file: after updating illustrator file and saving, the smart object always reverts to first artboard in PS and artwork shifts upon re-updating is PS.
Steps:
1. Make new layer in PS. Right Click layer->Convert to smart object
2. Right click PS layer->replace contents->select a multi artboard illustrator
file -> select any artboard other than the first ->place as "media box".
3. Double click smart object layer to open in illustrator. -> make any
adjustment to file then save."Expected Result: Artwork is automatically updated in PS smart object with no shifting or artboard, while retaining the correct artboard selected.
Actual Result: If any artboard besides #1 was selected on initial placement, the smart object always reverts back to. artboard #1 upon saving edits in illustrator file. As well, the smart object seems to think "bounding box" placement method instead of "media box" and artwork shifts around.
Bug persists on both windows and Mac. Illustrator v2020.x (issue not present before v2020.x)
BUG: When using smart objects in photoshop, linked to an illustrator file: after updating illustrator file and saving, the smart object always reverts to first artboard in PS and artwork shifts upon re-updating is PS.
Steps:
1. Make new layer in PS. Right Click layer->Convert to smart object
2. Right click PS layer->replace contents->select a multi artboard illustrator
file -> select any artboard other than the first ->place as "media box".
3. Double click smart object layer to open in illustrator. -> make any
adjustment to…2 votes -
Elements disappear and get pixelized when zooming
When zoom in or out some elements get pixeled or disappear.
2 votes -
⌘ + = Zooming Won't Work After Recent Update
Since the most recent update 24.0.3 a couple days ago, the keyboard command to zoom in ⌘ + =, no longer works on MacBook Pro 2017 running Catalina 10.15.3 (both internal keyboard and bluetooth). Seems to be an Adobe issue as colleagues in my office are also experiencing the same problem which requires us to now use the Zoom tool. Note: the ⌘ + - combo to zoom out still functions for some reason.
2 votes -
Wrong fonts when importing PDF
When opening a PDF in Ai, (almost) all text becomes the font 'Montserrat' despite the correct fonts are loaded. There were no errors, and it doesn't gives any 'missing fonts' errors either.
2 votes -
Add Select > Same / Object in right-click menu
Could you please add the Same / Object drop-downs to the Select section of the right-click menu?
2 votes -
Artboard units do not follow what is set in preferences (v 24.0.3)
Set units to be in inches, but Paragraphs palette shows fields in points.
2 votesThe issue is no longer happening in the latest versions. If something similar happens for you — please comment of log a new bug report.
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Duplicating an Artboard with art on it and then Undoing it, causes crash
if you drag and artboard with art on it while holding option to duplicate, it duplicates fine, but if you Undo, the duplicated artboard remains and you can't delete. sometimes if you try and select the artboard illustrator will crash. the only way to update is to reopen the affected file.
2 votesHi, Fernando, thanks for reporting the issue.
Since we are not able to reproduce the issue in house, kindly provide the following information to nail down the issue further: the machine details, the Illustrator version with which the issue is happening, the test file, and test steps to help us reproducing the issue.
It would be very helpful if you can provide the video recording to reproduce the steps. Kindly share the above details ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of mail.
Regards, Pooja Garg, Illustrator Team
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Artboard > Fit to Artwork Bounds with clipping mask and raster effects
Resizing an artboard with Artboard Options -> Preset -> Fit to Artwork Bounds doesn't honor clipping masks or raster effects. The new artboard size includes artwork hidden by clipping mask, and excludes raster effects such as drop shadows.
2 votesIllustrator now honors raster effects such as clipped shadows, and fits to clipping masks instead of their clipped content, when using Fit to Artwork Bounds or Fit to Selected Art commands.
However, there is no option to not do that, and to ignore Use Preview Bounds option in general — the fitting always uses strokes. If you want to change that, vote here: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/46067539-an-option-to-ignore-strokes-when-using-fit-to-artw
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Import error when trying to export Illustrator settings
When attempting to export my Illustrator Settings (My Settings -> Export Settings...) to a file for backup I receive the error message "An error occurred. Settings were not imported."
2 votes -
Constant Random Crashing
Adobe Illustrator CC 2020; A coworker and I are coming across the same issue where our Illustrator is consistently crashing almost every hour or so throughout the day, seemingly at random. It will happen when trying to select/move an object, when trying to save, when clicking on another window, when clicking on a dropdown, and even when the machine is just sitting here doing nothing on my lunch breaks, it's not a question of if it will crash, it's when.
Sitting behind us is another co-worker who has yet to have this issue happen on his machine, we're all on fairly similar MacBook Pros, same network.
Process: Adobe Illustrator [9055]
Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: Adobe Illustrator [9055]
Version: 24.0.3
Parent Process: (null)
Date/Time: 2020-01-30 11:09:38 -0500
OS Version: Mac OS X 10.14.6 (18G2022)
Report Version: 12
Exception Type: EXC_CRASH (SIGPIPE)
Signal Number: 13
Publisher Process PID: 0
Publisher Process Name: PID Not Found
Thread Count: 203Crashed Thread: 26
RAM: 16384MB
Machine: x86_64
Model: MacBookPro15,1
CPU * Core count: 12
CPU Frequency: 2200MHz
Bus Frequency: 400MHz
Open GL Renderer: AMD Radeon Pro 555X OpenGL Engine
Open GL Version: 2.1 ATI-2.11.21
Open GL Vendor: ATI Technologies Inc.Adobe Product Version: 24.0.3
Adobe Product Build: 375
Adobe Crash Reporter Version: 8.0.3
User GUID: 5564753C-ADCC-4629-A67F-56553D3046D3
Crash GUID: 7C71FC6B-60CA-415C-A769-3EE28715C603Adobe Illustrator CC 2020; A coworker and I are coming across the same issue where our Illustrator is consistently crashing almost every hour or so throughout the day, seemingly at random. It will happen when trying to select/move an object, when trying to save, when clicking on another window, when clicking on a dropdown, and even when the machine is just sitting here doing nothing on my lunch breaks, it's not a question of if it will crash, it's when.
Sitting behind us is another co-worker who has yet to have this issue happen on his machine, we're all on…
2 votes -
24.0.3 pencil tool is laggy and glitchy
I updated to 24.0.3 a few days ago and my pencil tool has been really fiddly ever since, with a lot of skipping of the first fraction of a second of a new stroke, and a certain amount of picking up my motions after I lift the stylus up, as well. If I undo and draw the same shape again at about half the speed, I get the shape I expect, but this really isn't sustainable in the long run for a workflow based around lots of fast Pencil tool shapes!
I've reverted to 24.0.1 and it's back to normal. Same plugins, settings, and everything.
Interestingly enough this was also happening when I switched to Astute's Dynamic Sketch tool. I didn't think to try it on the Brush or Blob Brush before reverting.
OSX 10.14.6, Wacom drivers 6.3.35-2.
I updated to 24.0.3 a few days ago and my pencil tool has been really fiddly ever since, with a lot of skipping of the first fraction of a second of a new stroke, and a certain amount of picking up my motions after I lift the stylus up, as well. If I undo and draw the same shape again at about half the speed, I get the shape I expect, but this really isn't sustainable in the long run for a workflow based around lots of fast Pencil tool shapes!
I've reverted to 24.0.1 and it's back to normal.…
2 votes -
saving to pdf press
Problem saving illustrator files to pdf "press"
2 votes
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