Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7650 results found
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GUI language problem in Properties Panel
Im using Illustrator 25.2
And almost eeverything works fine.
Just the problem in the Properties Panel that is in an other language.1 vote -
Print settings not saving with document
In the old versions of Illustrator, the print settings, including the lpi/resolution settings, would be saved with the document. For several versions now, however, the lpi/resolution settings are not being saved and just get changed to the default settings every time I go to print.
1 vote -
Error en Librerias de Adobe
Al abrir Adobe Illustrator la ventana de emergencia informa de este error: Error en /Library/Application Support/Startup Scripts CC/Adobe InDesign/idtk _ menu _ datan.jsx
Adobe Illustrator versión 25.2
Sistema operativo: macOS Big Sur versión 11.2.1 (20D75)
1 vote -
Title tag in Illustrator Editable PDF is not updating on save with "Press Ready" setting
I notice this when I open the Illustrator pdf in Google Chrome, it is using a title tag within the pdf to display the title. If I save the file as pdf with the preset "Press Ready" as is optimal for preparing print files with linked bitmaps, this tag is not being updated and chrome displays the original title. Often I will make files from other files as templates and it will show the name of the original file, which is confusing for clients who see sometimes another company's name in their file name. When I save with the "Illustrator…
1 vote -
Unable to open old Illustrator files
Details of your operating system and version of Adobe Illustrator (desktop):
- MacOS Big Sur 11.1 (20C69)
The steps you were taking when you experienced the issues:
- Attempting to open an older Illustrator file that was created on a previous version.
Your expected result:
- The file would opens successfully
Your actual result:
- The file does not open, Illustrator auto closes and I receive an unexpectedly quit system error messageCan provide screen recording of issue, but file too large for upload
1 vote -
Moving object into perpendicular direction not working
When I moving object in perspective grid with perspective grid selection tool into perpendicular direction while pressing key 5. it's not working. I have also not enable to move object by dragging to switching plane by pressing it's respective keys 1,2,3.
The same thing working on another computer.
I have windows 10 latest update installed on My Computer.
Illustrator Version 25.2.1 vote -
command + ~ key
Sometimes command+ ~ key does not work, which is the function for moving pattern swatch only within an object. Some of my colleagues are experiencing it, also.
1 vote -
Network corrupting app repeatedly
I have read articles about how Adobe doesn't like to work with networks but my issue is my company does not allow for me to use anything off the network. We have extreme security settings so there is no option at all to work around it. Because of this, the app corrupts at least once a month and IT won't help. I'm the one stuck with reinstalling the app and all the settings constantly. Please help work on a solution for designers like me whose hands are tied with how we use the software. It's extremely time consuming and frustrating…
1 vote -
dxfデータに含まれる特色がIllustrator2021に関して、保持がされずCMYK化されてしまう
Illustrator2020までは問題なくdxfデータの特色は保持されていました。2021でも修正をお願いいたします。
1 vote -
Gradient tool hangs after using
Exactly as the title says. Using the gradient tool in the most recent versions of Illustrator results in the app not responding for about a minute.
1 vote -
Illustrator 2021 can't save with NVIDIA 1050
With this new version i can't save any document. My laptop gets freeze and I have an NVIDIA GEFORCE 1050 plus an Intel Core I7 9th Gen.
Please fix the compatibility with previous processors
1 vote -
Fonts Won't Activate in Illustrator - Troubleshooting Tips Don't Work
I have no access to Adobe Fonts. I open a document, and the missing fonts dialog shows. I click to activate and they don't activate. It spins and then stops eventually.
When I go through ALL of the troubleshooting on the help forum, it doesn't help. I've done them... they don't work.
When I go online to activate the fonts, the message in my status bar says they are DE activated. It's frustrating!
For example, I just activated Gitan font from the font library, but I got a message saying the font(s) were DE activated. See the attached file for…
1 vote -
Crash on export for screens with Repeat Grid
I can make this consistently crash when exporting Artboards 2, 4, or 5. If I turn off the Grids layer it exports correctly. I found that converting a Repeat Grid a making it a normal Group of objects fixes the issue but I have no idea how I did that in the first place.
Expanding the repeats seems to solve the crash.
For example Artboards 1 and 3 grids were created by a repeat but somehow it got converted back to a group of objects.
1 vote -
expanded pattern freezes in perspective grid
When i try and move the sidewalk next the building it freezes up. I just bought a new asus ryzen 9 with rtx 3070
1 vote -
Why are Tools on Toolbar are present, but will not activate when selected?
The selection tool is the only active tool. When any other drawing tool has been selected it will not activate, pen tool, rectangle tool etc. I have Reset Essentials and tried multiple options suggested on forums and videos. Closed and reopened program reset to other "Workspaces" and nothing has reactivated the tools. Everything worked yesterday. The tools are not hidden. They simply will not activate when selected.
1 vote -
Falsely claims video drivers out of date
Your last 2 or 3 updates, after updating & re-opening AI, it tells me my video card driver is out of date. I have updated everything it tells me to update, they are correct & latest versions. Still AI tells me this with a pop up stating 'I may have performance issues if I continue without updating drivers'.
I've done all I can my end, had it checked by IT guys - can you look into it please?
I run Windows10 PRo.Thank you.
1 vote -
Toggle tool with CMD will not change back to current tool in 25.2
OS X 10.14 Illustrator 25.2
Using e.g. the pencil tool and switching temporarily to move tool will with pressed CMD key, often results in not changing back to current pencil tool after release of the CMD key.
Works fine with 25.1 but does not work properly with 25.2.
Especially while making hand drawings, where one changes often between pencil - move - eyedropper - this is quite annoying. Could you please fix this?
1 vote -
バックグラウンドプロセスが消えない
1.バージョン
windows10 pro ,V25.22.問題が発生したときに実行していた手順
2-1.一度ダブルクリックでファイルを開きます。
2-2.保存せず、Illustratorを終了します。
2-3.再びダブルクリックでファイルを開きます。3.想定していた結果
Illustratorが起動して、ファイルが開ける。4.実際の結果
「Illustratorの前回のセッションは、まだプロセスを終了していません。ほとんどの場合、プロセスはバックグラウンドで実行されています。しばらく待ってからもう一度お試しください。」というダイアログが出て開けない。ファイルを開かず起動のみ試みても同様。今までこういう症状はなかったので、バグとして報告します。
1 vote -
Illustrator completely freezes and the only way to fix it is to completely restart my computer
after I've been using Illustrator awhile it completely sort of freezes up, I can still move things on my art board but can't edit them or use any panels. When I click on the options they appear black until I hover over it and sometimes the editing window goes black. It doesn't let me save my document or close the program without completely restarting my computer. It has happened multiple times, I'll attach some pictures to show what I mean by it is just black.
1 vote -
Ungrouping outlines of text turns white
I've been experiencing an issue that whenever I convert a text to outlines and ungroup them, they all turn white and I have to recolor them.
See attached for example.
1 vote
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