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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7651 results found

  1. 1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. Zoom on drag, not after

    Zooming involves pressing the command key and the space bar, and then clicking and dragging the mouse. The speed and duration of the drag is replicated in the zoom on screen. Or so it used to be.
    All of a sudden now, when I click, instead it draws a box, the contents of which then fill my monitor — but only when I release it.
    It used to zoom in on the mouse drag - but now it waits until I’ve completed the box. How do I toggle back to the previous settings?

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  3. Illustrator 25 super slow save & crash on deleting FX

    1. It's taking a long amount of time to save even a small file.

    2. Everytime I try to delete an effect (so far any I have tried from the effects menu), the program crashes.

    3. Illustrator lags/freezes between each operation.

    Windows 10 Education

    Intel i7-7700 CPU 3.60GHz
    32 GB RAM
    NVIDIA Quadro P2000

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  4. Artboards’ Heights don’t display correctly

    Some artboards are 200px which is correct. Other's that are similar have a width of 200px and a height of +16k. When trying to manually correct the height, it get's visually smaller than 200px.

    Version 25.0

    1 vote

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  5. Proportionales Skalieren einer Gruppe

    Catalina 10.15.5 | Ai 25.0
    Beim proportionalen Skalieren einer Gruppe (bei mir ein Kreis mit icon, der einen Durchmesser von 20 mm hat) wird zum einen ein Maß von 20 (b) x 12,867 (h) angezeigt und beim proportionalen skalieren auf ein Zieldurchmesser von 25 mm entsteht eine Ellipse. Ich erwarte eine korrekte Anzeige bei einem Kreis von 20 x 20 mm und beim proportionalen Skalieren ebenso.

    1 vote

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  6. Eraser doesn’t work if I lock an object behind

    Whenever I lock an object behind the object I am try to erase I can't erase anything. It is a really annoying bug that needs to be fixed.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  7. Live text with customs appearance glitches when on top of a locked image

    Using Appearance, modified text (fill with outline in this case) gets buggy when modified on top of a locked image.

    I have been able to re-create this issue on my end at least.

    1 vote

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  8. Lag on every move I make!!

    Moving an object. Changing the tool. Changing a colour. Everything move I make in illustrator brings up the colour wheel of death. Just moved from CS6 to CC, worst move ever.

    1 vote

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  9. 1 vote

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  10. image eps

    For some reason, as long as it is an eps file that needs to be placed or relinked to the image, it will be very slow

    1 vote

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  11. Rotate and Scale Tool sometimes affects all points on a path instead of just selected points

    In previous versions of Illustrator (before 2021), if you had individual anchor points selected and you used the rotate tool, it would rotate all selected points and leave unselected points stationary. This was useful for quickly editing only part of a path.

    Now, in 2021, sometimes the rotate or scale tool rotates all the points, regardless if they were unselected.

    Note that in my recording, the skirt's anchor points work as expected. But the sandal's points transform the whole group of objects.

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  12. Illustrator 25.0 on Catalina 10.15.7 problem opening and saving files

    When opening previously saved work, active fonts are not displaying on some files.

    When saving work Illustrator returns an 'Unknown Error' prompt.

    1 vote

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  13. Font Activation Not working in Illustrator 2020

    I have repeatedly tried to activate fonts from Adobe Type with no success. It keeps showing as Activating. When I go to fonts.adobe.com it shows that the font is activated (Good Times Ultra Light) in the browser but in Illustrator it never shows the cloud with the checkmark. I have rebooted but still the same issue.

    1 vote

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  14. Creative cloud cannot load when opening a file

    When I try to load a file from my creative cloud folder it says creative library cannot load error .
    Happen with my iPad Pro only not only in illustrator but all Adobe apps .

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  15. The shortcut to select layers between objects not working

    As the title says. The ALT+CTRL+[ (or +]) shortcut to select the layer below or above the selected object is not working as intended.

    1 vote

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  16. 1 vote

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  17. I can't save my ai file on my device.

    I pay for a monthly plan for all adobe programs and all my work saves only on cloud and I don't have access to have my creative property on my computer. Why? Where do I need to find details about it and fix?

    1 vote

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  18. not respoding

    when entering adobe illustrator initial view, it always doesn't respond

    1 vote

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  19. lagscreen trail when I move the shapes around or when I use the quick hand tool

    I think my Illustrator 25.0 has an issue with GPU rendering as it randomly starts leaving that "rendering" trace when I move something or when I use the quick hand tool and it only works fine if I close and reopen the document. I am using a Lenovo Yoga and Windows 10. Attached below is a screenshot of the error.

    1 vote

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  20. Artboard 3 showing up as 4

    Artboard #3 has been consistently showing as with a 4 by it. Is this just a glitch on my system?

    1 vote

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