Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7665 results found
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"Double Click To Isolate" preference does not work
Using the direct selection tool to try and double-click your way to grabbing a grouped object within another group of grouped objects fails. It simply doesn't select any of the other elements. This is a paralysing bug that may well see me dumping my CC subscription and going back to Illustrator CS5 or 6. From what I read, this bug is old so why hasn't Adobe fixed it?
Attached is the file with the bug. Try double-clicking the green nodes on the chart with the direct selection tool. It should grab all the dots. Then expand out and grab the…1 vote -
"Not Compatible"
I have a MacBook Pro, El Capitan 2015. The Adobe Suite is now saying all of my apps are "Not Compatible". I tried restarting my computer and the Adobe system multiple times. I was on the phone for over 3 hours with Adobe, no help, just said my computer is too old.
1 vote -
Clipping Mask Wont Work on version 24.1.1
Everytime I walk through what is on your clipping mask page nothing works to create the mask on this new update. You Broke Something. Please fix it
1 vote -
Cannot use the Script in Illustrator 20 for Mac to create PDFs
I used to save all my ai files in Illustrator as PDFs and SVGs using the SaveDocsAsPDF and SaveDocsasSVG. The SVGs work but the when I go to open up the PDFs I get the error message attached. So now I have to go into each ai file and save it manually as a pdf. It takes a lot of time when you ave 30+ files.
1 vote -
Crashing, can't open
Illustrator crashes everytime I try to open it, whether opening a file or just the app. I have tried reinstalling it. I am using a brand new Dell computer (Windows 10 Pro, Illustrator version 42.1.1).
1 vote -
Typos in menu
Typos in the Layers' hamburger menu "grpahics" instead of "graphics"
1 vote -
Can't open eps file with error that my copy out of date but if I have cloud version how can it not be latest version of illustrator?!
Win 10 with CC subscription
Can't open eps file on Illustrator, says my version not current enough. I pay for monthly cc subscription so wouldn't I by definition be on the latest?
1 vote -
File Save Incomplete?
I was working on a file for about 8 hours yesterday and was continuously saving it. The autosave was also triggering throughout my work.
However, when I started Illustrator today, the file is completely unchanged from its state on Monday. The thumbnail in the Home menu shows my progress from last night, but the file itself only contains the old data.
There have been no other save issue on that disk. I was able to save an XD file's progress in the same directory — at the same time — last night (shown in attachment) before shutting down my PC.
…
1 vote -
Save dialog box not showing on 24.1
At Saving a document for a first time, it only appear the window box with nothing on it. Until I change of Desktop, everything appear in the dialog box, then I can go back to the Illustrator desktop, put a name to the file and save without more issues. I've downgraded to previous release (24.0.3) and everything works fine again.
I use Mac 10.15.3, Multiple Desktops (One for Photoshop, one for InDesign, one for Illustrator), iMac 5K 24 GB RAM - 2 GB VRAM. The Illustrator version failing: 24.11 vote -
24 1.1 still crashes
still crashes...when i tried to print... there still is no fix to this annoying issue..
also crashes when you try to save or close a file.
occurs 2-3 times daily...is there any workarounds???1 vote -
Clipboard not working properly
When copying and pasting in Illustrator, the properties of the object/text etc are not carried over. The only way it seems to work is if you copy the item several times, which is getting tiresome and not practical if using the 'cut' option.
For example, if I copy and paste anything on 1 artboard, and try to paste in the exact same spot on another artboard (using Paste in place or paste in front/back) it doesn't paste in the same place. Also when copying text it doesn't copy over all the properties (size, font, colour etc). Even when copying objects…
1 vote -
1 vote
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1 vote
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Bug: Properties Window - Transform Width & Height Increments Changed
When adjusting W: or H: values using arrow keys or middle mouse button scroll I expect to be able to increment by .125 inch values which has been the default for my time using AI. Now I increment by 1 inch by default, CTRL allows increments by .5 inches, and Shift increments by 8 inches! All of these are off by 8X from previous defaults.
I noticed this with the previous update.
Currently configuration:
AI 24.1.1 (64 bit),
WIndows 10 Home V 1909 OS Build 18363.7201 vote -
Photoshop-styled background raster in Illustrator when typing text
In Illustrator 2020 there is a visual bug. When editing text there suddenly comes a pixel pattern (like the one when you use Photoshop and have no images). This happens out of the text frame. When zooming out or in, it goes away, but when I am typing again it comes back at unexpected moments in weird places.
There's further really nothing else. It's just weird to the eye and this feels like a bug important enough to report it. I somehow don't like to report bugs, but I do hope Adobe is aware of this issue. For the fixing…
1 vote -
SVGs from Photoshop or Illustrator are wonky
I submitted a bug as part of a crash report within the past week regarding Illustrator's inability to export a clean SVG—it seems to always add padding that isn't necessary or wanted and makes issues for our web programmer. I'm on macOS Sierra using the latest CC version of Illustrator. I have to now rebuild my AI graphic (copy my shapes in as shape layers) in PS and then export that as SVG to get a clean SVG.
But here's where inconvenient gets weird. I'll open the PS-made SVG in AI, make some edits to clean up some off-positioned points…
1 vote -
Cannot maximize, minimize, resize, or close the program because the top bar is MISSING
"Application Frame" doesn't exist in the Window drop down and that is the ONLY advice you give to fix this bug. I can't even use the program until this issue is fixed so it's useless paying for CC
1 vote -
Exported SVG files don't work correctly in Internet Explorer 11
If a SVG file exported from Illustrator is set as a background-image in IE11, the image will be centered in its container, and that can't be changed with background-position: left or right.
Fortunately the solution is simple. Just have Illustrator include width and height in the <svg> tag, like this:
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 78 112" width="78" height="112">1 vote -
aligning rectangle control bar
Bug report_ Illustrator 2020. Only downloaded a few days ago.
If I create a rectangle using the control bar it won't let me align it using the alignment tools. If I create it by hand and then adjust the measurements to what I wanted then the alignment tools work.
1 vote -
1 vote
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