Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
346 results found
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Align Not Working
Found the solution to the problem.
Search carefuly what you have grouped together. If you have a guide grouped in your object then it wont aling. Find the guide and ungroup it from your object.2 votes -
Illustrator | Free Template Download Error
1-Adobe Illustrator CC 2018
2-Trying to download free template from print tab
3-I expected the template to download like all the other templates I have downloaded
4-I got an error message
5-This is a screenshot of my error messageThank you.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Artboard Custom Resize Bug
Illustrator V22.0.1
2 problemsWhen manually updating artboard dimensions, the artboard itself no longer previews your changes, you have to click "Update while dragging" to see the size before closing the window.
Artboard dimensions sometimes automatically revert back to previous values, if the new values are close in number. For example changing 423mm to 420mm, the value in the box would revert back to 423mm immediately.
No specific files, this happens in general.
Many thanks,
Meg
2 votes -
Zero X and Y coordinates don’t match the artboard
when making a file exact art size. Trying to snap to my
X=0
Y=0the Transform pallet says i'm at 0 & 0 but clearly i am not and once i click off everything then re-select everything again i can make it 0&0. I am in a pre-press production setting and this slows down my whole process. Also the Align to Artboard selection is a huge problem.
2 votes -
Empty artboard name which changes itself when artboard is resized
I have a simple template for business card, made long ago, with a single artboard inside.
Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
If I undo this and make change again, it got 'Artboard 3' and so on.
I expect this artboard…2 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Incorrect file sizes
Importing work into After Effects adds 6 pixels to the file size — very generous. This software keeps on giving.
2 votes -
Can't create new artwork
new button and menu item just start dialog box so can't create any new artwork from scatch
2 votes -
There is an error when saving a template in the templates folder
There is an error when saving a template in the templates folder
1 vote -
The program is crashing frequently
The program is crashing frequently, giving a black screen and sometimes the screen freezes on a file, even if I change tabs.
1 vote -
Restore Highlighted Ruler Markers when moving objects
This is a feature that was there before the last major updates. To explain, previously when you say, make a duplicate of one object and drag it across the artboard, you would see the little marker move across the ruler while holding the object. Since it is now gone, there is heavy guesswork going on when I'm trying to move close to a specific distance. This request is in regard to this tool only. I know all about distributing objects, etc. I'm just looking to restore this little feature that dropped from this tool.
1 vote -
File "..." was generated by a newer version of Illustrator. Would you like to import this file? Some data loss may occur.
After updating Adobe Illustrator, I have encountered a serious issue when working with PDF files that contain multiple artboards. When opening such files, I receive the following error message:
File "..." was generated by a newer version of Illustrator. Would you like to import this file? Some data loss may occur.
If I choose to import, only one artboard remains in the opened file, and all other artboards disappear. This happens with all files saved with multiple artboards, resulting in significant data loss.
Please assist in resolving this issue, as it greatly impacts my work and causes loss of important…
1 vote -
Illustrator freeze after navigating through opened files
When i have two or more opened files and i navigate through Ctrl+Tab the first files remains open but no tool works except Ctrl+0 and then all starts working again...
1 vote -
New file window always in fullscreen instead of previous window size
In the past, Illustrator opened a new file to the size and position of the previous window. Now it ALWAYS goes to full screen, and I then ALWAYS have to size it back down to how I want it. this is a new and unwanted behavior, so please fix it. Thanks.
1 vote -
Ao arrastar uma prancheta, a arte que está nela não acompanha a trajetória da prancheta
Ao arrastar uma prancheta, a arte que está nela não acompanha a trajetória da prancheta. No vídeo demostro o bug, em momento algum removi o dedo do trackpad ou parei de pressioná-lo. Isso atrapalha muito a organização das minhas pranchetas no arquivo
1 vote -
Artboard Tool doesn’t create artboards based on a clicked object with an expected precision
When using the Artboard Tool to click on an object, an artboard should be created accordingly. However, this feature rarely works as expected, and the success rate is unacceptably low. We kindly request improvements to ensure more consistent and reliable performance.
1 vote'As expected' — how so? What result do you get? Can you share an example of a behavior you think shouldn’t be, a test file, a video, please?
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Artboard size units not right
Ai 29.4 / Sequoia 15.4
Create an artboard of 59,4 x 60 cm, add some graphics. Save as .pdf.
Place in InDesign, and see how it is actually 5,94 x 6 cm.
I think Illustrator messes with mm and cm.1 vote -
Documents don't open
If I create a new document the dialog appears and I select the option and hit OK. Then the screen does not show the document. Only a gray screen. The same happens when I try to open an existent document. I have to close and and open several times until it opens or create the document.
1 vote -
Can’t paste from Photoshop
It works from Photoshop to Illustrator (I had to ensure both were Illustrator2025/Photoshop2025 were running)
1 vote -
Paste in the same place is failing
El comando para pegar en el mismo lugar está fallando, los objetos copiados desde un lienzo y pegados a otro de igual tamaño se pegan en posiciones diferentes.
1 voteJoan, can you please share both the file and the demonstration video? Please make sure the it’s clearly seen which artboard is active when you copy and when you paste.
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Finder Apps and Adobe Bridge no longer open Adobe Illustrator
Something changed with the last update that altered the default association between Illustrator files and the application. I first noticed it when my barcode app failed to launch Illustrator upon export—something that had been working perfectly for years. Then, I encountered the same issue in Adobe Bridge: every time I double-click a .ai file, it simply won’t open.
After investigating, I discovered that the default file association for .ai files had been changed to something called IllustratorDiagnosys (see screenshot). Manually changing this back to Adobe Illustrator within Bridge resolved the issue inside that app, but external applications and links are…
1 voteReported to be fixed in the latest Beta 29.6 173 — please check and comment back
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