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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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1161 results found

  1. Crashes break CC linked assets in Recovered file.

    When Illustrator 26.2.1 on Win10 Pro 21H2 crashes, CC-linked files are always broken in the recovered file. Please allow recovery files to remember the CC assets we so carefully curate and use daily - otherwise, we need to always embed external drawings (which sucks). Thanks!

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  2. New & Save As

    New & Save As is not working in Illustrator. I have uninstalled and reinstalled, made sure all the preferences are the same, but there still seems to be the same issue. Is there going to be an update to fix this or is there something I can do my end to fix it? Thank you.

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. Getting "This file cannot be found" when saving a new file. Can't save my ai file.

    Title says it all.

    2 votes
    5 comments  ·  File Save, Import and Export  ·  Admin →
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  4. このファイルを部分的にしか読み取ることができませんでした

    「可能な限りファイルを復元しましたが、一部のコンテンツが欠落している可能性があります。」

    とエラーメッセージが出て、開くと１２ページほどあったアートボードが最初の１ページだけになっていました。
    ３０時間以上かけて作ったデータが謎のエラーで消えました・・・。

    自動保存されたデータはないのでしょうか？

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた内容ですが、製品機能のバグではなく、個別の不具合となります。

    お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

  5. Adobe Illustrator 26.2.1

    Hello,

    I'm trying to copy the name of my working file and paste it into the name of the folder I just created (with the help of the keyboard shortcut), but it doesn't paste the name. I have to paste the name with the help of right click of the mouse. Can you fix this situation?

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Fonts fail to outline when exporting DXF file

    Windows 11, Illustrator 26.3.1
    I'm Exporting DXF files to a laser cutter. The outline font option in the export dialogue appears to be ineffective. Fonts aren't outlined and the font element doesn't appear in the exported file. All other elements are present. Outlining prior to export until I can downgrade to a previous version.
    Recent PC death forced me to upgrade from Illustrator 2015 (I think) which had no issue with outlining fonts.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. No eps thumbnail preview

    My default is Illustrator but yet I can't see the file thumbnail preview.
    Even when I press spacebar there is still no preview.

    4 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  8. can't open the illustration. the file is locked or in use. ID: -54

    can't open the illustration. the file is locked or in use. ID: -54

    4 votes
    4 comments  ·  File Save, Import and Export  ·  Admin →
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  9. 保存できないまま終了

    ドキュメントを保存しようとしても無反応。別名保存など無反応。
    やむを得ず強制終了。

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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    Need More Info  ·  PCM Miyuki responded

    @Chihiro Nakamura さま

    Illustratorデスクトップ版をご利用いただきありがとうございます。

    いただいたご報告ですが、「アドビサポートコミュニティ：Illustratorフォーラム」にて、ご質問の投稿をされてみてください。問題解決が早い場合があります。

    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0/ct-p/ct-illustrator-jp?page=1&sort=latest_replies&lang=all&tabid=all


    または、以下の手順でもう少し詳しく情報をお知らせいただけますでしょうか。

    -----

    ●問題の説明: 


    ●再現手順: 

    1. 

    2. 

    3. 

    4. 


    ●実際の結果: 


    ●期待された結果: 


    ●回避方法: 

    -----

    どうぞよろしくお願いいたします。

  10. PDFの書き出しでアピアランスが正しく表示されない

    書き出し>スクリーン用に書き出しでPDFを選択すると、アピアランスで設定した色が正しい表示で書き出しされません。

    3 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。


    ご報告いただきました内容のにつきまして、検証のため、以下の追加情報をお願いいたします。


    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。


    お手数をおかけいたしますが、ご協力のほどよろしくお願いいたします。


    Illustrator チーム


  11. Opening a PDF file, previously saved in Ai

    After working on a file and trying to save it, it kept telling me it couldn't save. I finally gave up and then just saved it as a PDF. I was able to work from the PDF. So i saved the PDF. And now I can't open the PDF or the illustrator file. It gives me the dialog: Can't open the illustration. The file is locked or in use. ID: -54

    It's also not letting me upload the illustrator file here, only the PDF file.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  12. Illustrator file flattened when saved as .PSD (when 'write layers" is clicked on export)

    Windows 10 Photoshop 22.4.3, Illustrator 25.3.1
    When I export an Adobe Illustrator file as a .PSD and click "write layers", the file is flattened when I open it in Photoshop. The layers are not being retained.

    10 votes
    7 comments  ·  File Save, Import and Export  ·  Admin →
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  13. Asset Export

    Illustrator 2022 - When using the asset export window with one of the file types being set to SVG, the resulting SVG MAC OS finder previews show up as empty artboards. If you open them in illustrator the art is there, but way off on the canvas and I have to manually select all then align them to the center of the artboard. Very annoying. This never happened with Illustrator 2020.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  14. Filename is no longer selected in Save / Save As / Open dialogs in macOS Mojave

    In macOS Mojave only the filename was selected in the Save / Save As... window.

    Now nothing is selected so you can't start typing right away or the extension is also included in the selection. So if you need to save multiple versions or need to add a number at the end of a filename you could hit the Right Arrow key and start typing.

    If you do that now the cursor moves after the extension, you have to move 4 positions back or delete the extension entirely and then start typing.

    4 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  15. Illustrator holds on to DWG/DXF files until it quits

    If a DWG/DXF file is opened, imported or even looked at by illustrator, then those files can't be moved, renamed, deleted or modified at all until illustrator is quit. Windows shows the error "Can't do 'x' because the file is still open in Illustrator.
    Seems to be a 2020/2021 issue as 2019 doesn't do the bug.

    11 votes
    9 comments  ·  File Save, Import and Export  ·  Admin →
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  16. Export for screens importing to After Effects as the same image

    When exporting for screens the artboards save out as separate files and in Photoshop and everywhere else appear as they should, however even importing to After Effects they all appear as the same file. If I re-save them in Photoshop it fixes the problem but is a hassle for something I need to do on a regular basis. This has been the case for several years and different versions of Illustrator on different computers.

    3 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  17. Problem ingesting then reexporting SVG with transform attributes

    Take an SVG file with transform attribute which contains some translate(x,y) distance. Illustrator will open it fine, but if you re-export (save for screens), transforms are mangled and go outside the svg viewport.

    Please investigate, maybe it's worth to wipe the transform attributes completely when saving to a new SVG file?

    I attached the example SVG file. Disregard the fills, they were originally set to consume CSS-variables but Illustrator wiped them (which is another potential bug). For example, fill would be like: fill="var(--c-color-semantic-codsen-roundel-bg)".

    Thank you.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  18. Illustrator can not save

    I run Illustrator 26.1 on a 2019 MacBook Pro with macOS 12.3.
    Illustrator can not save any new files!!? The saving window appears but the Save button is inactive and nothing in the left menu works. I can save to Cloud but not locally. Basically the whole Save-window is inactive. The only way to close the window is through shortcut CMD + "."
    It "feels" like I don't have access to my Mac?
    I can save existing documents (but not Save As).
    I have tried to reinstall Illustrator and reset settings (CTRL, OPT, COMM at startup) but nothing helps.
    Please…

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  19. Importing CAD DXF files: Unknown Format and Cannot Be Opened

    I am using Illustrator 2020 on a Windows 10 computer.
    We import CAD files in DXF format to create AI files for our graphics department to use. We are successful when importing ACAD2000 DXF files, but have problems with more recent versions. Elements drop off when importing ACAD2004, 2007, 2010 DXF files. When trying to import ACAD2013 and 2018 CAD files I get the message "Unknown Format and Cannot Be Opened".

    21 votes
    27 comments  ·  File Save, Import and Export  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.x which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  20. "on your computer" button does not work in the "save" dialog when "creative cloud" is selected as the default location to save files

    I just updated to 26.3.1. Made a new file, sketched in it, and hit 'save".

    I was presented with the Creative Cloud dialogue. I am not a fan of keeping stuff in the cloud so I hit the "on my computer" button; nothing happened. I swore, aborted the dialogue, and tried again to the same result.

    A little further experimentation suggests that it works sometimes if I click on the button again. Weird.

    OSX 11.6.4, Big Sur.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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