1120 results found

1. "Select a File Format to open file"

   Multiple Illustrator files with vector polygons and linework from ArcGIS Pro are no longer opening properly and are instead prompting: "Select a File Format to open file" with "Text" or "ArcGIS - Adobe Illustrator" as options. Selecting either option opens an empty, blank file. How can I continue editing the original Illustrator files?

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2. Multipage PDF opens with incorrectly scaled links

   I open all pages of a booklet PDF booklet (pages of the same size) with a setting "Import PDF pages as links for optimal performance". The opened file seems to look good and all the pages of a booklet display correctly. That's until I save and reopen the file. After reopening, the links become scaled randomly. The same happens after Rearrange All Artboards command. This bug messes up the results of Illustrator imposition extensions too.
   The problem appears to be in Illustrator 28. Older version of 27 does not have this bug.
   I am using Mac OS Sonoma Version 14.4.1 (23E224)

   I open all pages of a booklet PDF booklet (pages of the same size) with a setting "Import PDF pages as links for optimal performance". The opened file seems to look good and all the pages of a booklet display correctly. That's until I save and reopen the file. After reopening, the links become scaled randomly. The same happens after Rearrange All Artboards command. This bug messes up the results of Illustrator imposition extensions too.
   The problem appears to be in Illustrator 28. Older version of 27 does not have this bug.
   I am using Mac OS Sonoma Version 14.4.1… more

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3. Bug generating previews when saving multiple artboards

   When saving AI and EPS files using artboards, file previews (thumbnails) are not generated. All files display the preview of the original file. To rectify this, it is necessary to open and overwrite the files.

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4. Name artboard is not added to the file name when exporting (jpg or png, etc.)

   When executing the command "File - Export file as" and exporting, for example, to jpg, the name artboard 3 "preview" is not automatically added to the file name. Everything was fine in the previous version (26.3.1) of Illustrator.

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   Done (In Prerelease)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   This is fixed in 27.1.0 Prerelease build-GM candidate build 2, available in Creative Cloud Desktop Prerelease section.

   As part of the fix, we have added suffix checkbox in ExportAs dialog to toggle on/off the functionality.

5. When linking HEIC files with the HEIC extension on Windows, if the files are nested, they cannot be open

   When linking HEIC (HEIF) files with the HEIC (HEIF) extension on Windows, there is a bug that if the files are nested, they cannot be opened in the link window.
   https://community.adobe.com/t5/illustrator-discussions/illustrator-request-heic-files/m-p/14332214#M392729
   WIndows 10
   Illustrator v28.0 (2024)
   https://www.dropbox.com/s/dc9u896fk981pmx/240104_heic_bug.zip?dl=0

   make heicbugorg01.ai
   place the heic photo by link
   make heicbuglinked02.ai
   place the heicbugorg01.ai by link to heicbuglinked02.ai
   close all app
   open heicbuglinked02.ai
   open(edit original) heicbugorg01.ai by link window
   error message will shown

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6. Recovery file missing regardless of auto save feature turned on

   The Auto save feature is on but I dont have any version of the file autosaved even after 6 to 8 hours of working on the file.

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7. 'Share a review link to your file' advertisement dialog still pops when disabled

   Sometimes, when I save a PDF file (at least in Illustrator Beta), I get this dialog.
   I would like to see it go away forever.

   It pops up in the most inopportune moment — when I already decided to save a PDF and when I need to SAVE my data, and not to TRY something new. 'Come not between a user and his saved data'. Saving a file is an emergency operation — always, each time — JUST DON’T INTERFERE.

   Even though I already chose to never see it again, I still get it. Just use 1KB of your Cloud Storage per user to remember this choice. UV has a lot of request about you finally learn to sync settings, but do at least just that now.

   Also — the shady and dirty UX pattern when you hide the Don’t Show checkbox within a button. A button that does not look like a dropdown should never work as one. This approach doesn’t increase trust, it repulse.

   Sometimes, when I save a PDF file (at least in Illustrator Beta), I get this dialog.
   I would like to see it go away forever.

   It pops up in the most inopportune moment — when I already decided to save a PDF and when I need to SAVE my data, and not to TRY something new. 'Come not between a user and his saved data'. Saving a file is an emergency operation — always, each time — JUST DON’T INTERFERE.

   Even though I already chose to never see it again, I still get it. Just use 1KB of your Cloud… more

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8. I can't save files

   I can't save files.
   Whenever I try to save any of them, a notification comes up which says that the file cannot be found.

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9. Blank PNG export

   Files exported as pngs in the newest version of illustrator are coming up as blank and will export as 0 bytes. This is happening on desktop and laptop for Mac, unsure if happening on PC/Windows.

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10. Objects missing when save as pdf

    When I want to save the file as a pdf, various elements are missing in the exported file. These are mainly rectangles that are filled with a color gradient.
    I have already tried various export formats, but the problem only occurs with pdf exports, regardless of which pdf format I use. I have not found any errors within the export settings as I have not changed the process before.

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11. 大尺寸文件导出错误

    尺寸为2700cm×80cm横幅广告，导出分辨率为72ppi、70ppi和65ppi的jpg格式，结果出现画面不全，尺寸错误问题。当分辨率为60ppi、55ppi和50ppi，虽然有误差，但可以接受。

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12. Unable to "Save for Web (Legacy)"

    When trying to save for web I get the following error "Could not complete this operation. An unknown error has occurred"

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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team confirms the bug exists, can replicate it, and is going to fix the problem. Thank you all for the heads up.

13. Illustrator won't export the correct artboards

    Everytime i try to export a document, either as a PDF, JPEG, PNG, it won't export the correct artboards; say I have a document with 10 artboards and I want to export only 1 to 5, it will export all the pages. If I'm trying to export just one artboard as a JPEG, sometimes it will export another one randomly. Yes I'm making sure the artboards are labeled correctly, yes I type the correct numbers when exporting, but nothing seems to help, illustrator just exports whatever, I have to save the document, close it and open it again and try again for it to work correctly (I have to do this process as many times as it takes)

    Everytime i try to export a document, either as a PDF, JPEG, PNG, it won't export the correct artboards; say I have a document with 10 artboards and I want to export only 1 to 5, it will export all the pages. If I'm trying to export just one artboard as a JPEG, sometimes it will export another one randomly. Yes I'm making sure the artboards are labeled correctly, yes I type the correct numbers when exporting, but nothing seems to help, illustrator just exports whatever, I have to save the document, close it and open it again and try… more

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14. Adobe Illustrator 28.1 creates a pdf where the colour space of the custom profile is incorrect

    Hello,

    Yesterday, after installing the new Adobe Illustrator update to version 28.1
    the error I reported earlier came back.
    When saving a file with a custom profile
    to PDF-X4, the Output Intent profile is incorrectly saved.

    I have already reported this bug in this thread, which occurred with version 17.8.1 in this thread: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47158804-adobe-illustrator-27-8-1-creates-a-pdf-where-the-c

    Video of the error here: https://youtu.be/DAEHEL4xT4o

    Original AI File - https://1url.cz/buDu7
    PDF created in AI 28.1 - https://1url.cz/auD1t (Adobe Acrobat opens with the error "An error occurred while processing the page. Erroneous color space")

    PDF created in AI 27.7 - https://1url.cz/LuD1M
    Icc profil - https://1url.cz/CuD1u
    Adobe PDF Setting - https://1url.cz/Muwag

    Ales

    Hello,

    Yesterday, after installing the new Adobe Illustrator update to version 28.1
    the error I reported earlier came back.
    When saving a file with a custom profile
    to PDF-X4, the Output Intent profile is incorrectly saved.

    I have already reported this bug in this thread, which occurred with version 17.8.1 in this thread: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47158804-adobe-illustrator-27-8-1-creates-a-pdf-where-the-c

    Video of the error here: https://youtu.be/DAEHEL4xT4o

    Original AI File - https://1url.cz/buDu7
    PDF created in AI 28.1 - https://1url.cz/auD1t (Adobe Acrobat opens with the error "An error occurred while processing the page. Erroneous color space")

    PDF created in AI 27.7 - https://1url.cz/LuD1M
    Icc profil - https://1url.cz/CuD1u
    Adobe… more

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15. Speicherung ungenügend

    Ich kann nicht mehr normal speichern, weder in Illustrator noch im Photoshop. Dort erscheint immer nur das schwarze Bild...ich muss Umwege gehen um speichern zu können.

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    2 votes

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16. File name resets when I switch to saving as a cloud document

    I'm working on a file locally called filename_v01.ai and decide to create a new version.

    I hit Save As, and change it to "filename_v02.ai"

    Before hitting save in the same folder, I decide to save to cloud instead. I select "Save Cloud Document"

    The Save to Creative Cloud window opens up. All is well except it has ignored my filename change - it's called "filename_v01.aic"

    This happens in both directions and would be good to fix

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    Why do I want this change
    I back and forth between illustrator desktop and iPad and back and forth between ai and aic to do this (ultimately I prefer to have local AI file so I can bring into other apps - After Effects etc), and I continually version up when I go from one to the other - v01, v02, v03. This file rename bug regularly trips me up

    I'm working on a file locally called filename_v01.ai and decide to create a new version.

    I hit Save As, and change it to "filename_v02.ai"

    Before hitting save in the same folder, I decide to save to cloud instead. I select "Save Cloud Document"

    The Save to Creative Cloud window opens up. All is well except it has ignored my filename change - it's called "filename_v01.aic"

    This happens in both directions and would be good to fix

    -
    Why do I want this change
    I back and forth between illustrator desktop and iPad and back and forth between ai and aic… more

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17. REMOVE THE POPUPS - share online

    please remove the annoying popup ... i will never share or use google cloud for any business documents.
    and i hate HATE popups that will not go away. i never want to see any popups.

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    15 votes

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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have rolled out a release yesterday which gives the capability to turn this off through a 'Don't Show Again' option available in the popup dialog.

18. Intertwine bug when export as pdf X4

    mac os 12.6, illustrator 2023
    create 2 intertwining circles, save as PDF X4 with the Illustrator default settings and you get a bitmap instead of vector data..
    by choosing "compatibility: acrobat 8" the problem does not appear.

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

19. Acrobat PDF File Format is having difficulties. Bad parameter.

    Having this issue after the 27.3.1 update. Found that it cause by the mask inside the transparency. The error prompt out when we try to save the file.

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    13 votes

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

20. v27.8.1 - Random files having images corrupted upon file save

    Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max

    After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by downgrading to version 27.7. Also any file that has been damaged by saving out of 27.8.1 can be then opened in 27.7 and re-saved and the issue will have been fixed.

    Screenshot samples attached. Could not provided Ai files due to size.

    Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max

    After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by… more

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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The released version 27.9 should have a fix for this issue. Please test it to make sure images don’t get corrupted anymore and reply back.