1200 results found

1. Saving in older illustrator format scales 10 times down

   When saving a file in an older illustrator format, now the file appears 10 times smaller. As a signmaker working with sign software that doesn't accept newer ai or eps files this is VERY MUCH unwanted. I can scale it back to 100% in my sign making software but only manual. Not by alttering the comma in the scaling. This isn't accuracy I often need. Please undo this downscaling. Me, and a lot of colleagues, work for decades this way.

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. No se puede abrir el archivo. "No es posible acceder al archivo con la cuenta que has iniciado sesión".

   Eso dice al intentar abrir un archivo. Pero la cuenta con la que estoy intentando abrirlos es la misma cuenta con la que los creé. Eso no me pasaba hasta que se actualizó a la versión 30.3 el Illustrator. Necesito ayuda, por favor. No abrir absolutamente ningún archivo, en todos me aparece la misma leyenda: "No se puede abrir el archivo. No es posible acceder al archivo con la cuenta que has iniciado sesión. Ponte en contacto con el propietario para consultar más detalles." Pero yo soy la propietaria, ayuda por favor.

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   Request to Contact Support  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. v30.0 (Mac) 保存時に文字の入力ソースを切り替えられない

   Mac OS Tahoe (26.1)／Illustrator v30.0

   ドキュメント保存時に文字の入力ソース（日本語↔ENなど）を切り替えられない。
   一瞬切り替わるが戻ってしまう。

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   Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   Thank you for reporting this issue and for the continued feedback from the community.

   We have investigated this behavior and can confirm that the inability to switch input sources (e.g., Japanese IME) while a save dialog is active on macOS is due to a change in how Apple macOS handles input methods in modal contexts.

   Starting with recent versions of macOS, Apple has changed the way input method switching is managed when certain system dialogs and panels are in focus. As a result, Illustrator's save dialog — which relies on native macOS sheet behavior — is affected by this platform-level constraint.

   For reference, Apple's documentation on managing input sources on Mac can be found here:

   https://support.apple.com/en-am/guide/mac-help/mchl84525d76/26/mac/26

   As this is a macOS platform behavior change outside of Illustrator's control, the recommended solution is to switch your input source before opening the Save dialog.

   We appreciate your patience and understanding.

4. Problem mit verknüpften Bildern in platzierten Illustrator-Dateien seit Update 30.2.1

   Seit dem Update von Adobe Illustrator auf Version 30.2.1 tritt ein Problem im Umgang mit platzierten Verknüpfungen auf, das zuvor nicht vorhanden war.

   Beschreibung des Problems:

   Wenn in einer Illustrator-Datei ein Bild platziert und als Verknüpfung (nicht eingebettet) eingefügt wird und diese Illustrator-Datei anschließend wiederum in eine zweite Illustrator-Datei platziert oder eingebettet wird, erscheint das verknüpfte Bild aus der ersten Datei in der zweiten Datei nicht mehr.

   Das Bildfeld bleibt leer, obwohl die Verknüpfung korrekt vorhanden ist.

   Erwartetes Verhalten (wie in früheren Versionen):
   In vorherigen Illustrator-Versionen wurden verknüpfte Bilder innerhalb einer platzierten .ai-Datei korrekt angezeigt, auch wenn diese Datei in einer weiteren Illustrator-Datei verwendet wurde.

   Aktuelles Verhalten:
   Verknüpfte Bilder aus der ursprünglichen Datei werden in der zweiten Datei nicht dargestellt.

   Workaround:
   Aktuell funktioniert die Darstellung nur, wenn alle Bilder in der ersten Illustrator-Datei vollständig eingebettet werden. Dies ist jedoch workflow-technisch problematisch, da Verknüpfungen bewusst zur Dateigrößen- und Assetverwaltung genutzt werden.

   Zusammenfassung:
   Seit Version 30.2.1 scheint die Weitergabe bzw. Auflösung von Bildverknüpfungen innerhalb platzierter Illustrator-Dateien nicht mehr korrekt zu funktionieren.

   Ich bitte um Prüfung, ob es sich hierbei um einen bekannten Bug handelt. Systeminformationen: Der Fehler tritt auf einem iMac Pro (3,2 GHz 8-Core Intel Xeon W, 32 GB RAM) unter macOS 15.7.4 (24G57) auf.

   Seit dem Update von Adobe Illustrator auf Version 30.2.1 tritt ein Problem im Umgang mit platzierten Verknüpfungen auf, das zuvor nicht vorhanden war.

   Beschreibung des Problems:

   Wenn in einer Illustrator-Datei ein Bild platziert und als Verknüpfung (nicht eingebettet) eingefügt wird und diese Illustrator-Datei anschließend wiederum in eine zweite Illustrator-Datei platziert oder eingebettet wird, erscheint das verknüpfte Bild aus der ersten Datei in der zweiten Datei nicht mehr.

   Das Bildfeld bleibt leer, obwohl die Verknüpfung korrekt vorhanden ist.

   Erwartetes Verhalten (wie in früheren Versionen):
   In vorherigen Illustrator-Versionen wurden verknüpfte Bilder innerhalb einer platzierten .ai-Datei korrekt angezeigt, auch wenn diese Datei in… more

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   Request to Contact Support  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Phantom objects in Finder Preview and when imported into Photoshop

   I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add the .ai file as a Smart Object layer in my Photoshop file, the phantom objects are there. If I attempt to edit that Smart Object, Illustrator opens up and shows the phantom objects are not there. Saving and closing DOES NOT FIX IT. Sometimes toggling the visibility of the Illustrator layer the objects are on and then saving fixes it. Sometimes toggling to outline mode fixes it. Sometimes moving the .ai from one folder to another, brings the phantom objects back. Why is this happening? How do I make it stop?

   I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add… more

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6. Illustrator v30.0 thinks file isn't saved, right after saving it

   On some (but not all) files, Illustrator v30.0 will immediately add an asterisk to the name of the file in the tab, even though I have not made any changes to the file. If I save the file and then try to close the file, I am prompted to save the file again, despite having just saved it.

   I just tested the exact same file in v30.0, v29.8.2 and v28.7.2, using MacOS 15.5 on a Studio M2 Max:

   -I am saving the file to the desktop
   -I have all settings related to "save in background" under "File Handling" turned OFF

   In v30.0 and 29.8.2 the asterisk appears immediately after saving the file. I don't even need to touch the keyboard or mouse.
   In v28.7.2 it does not, and works normally.

   Any thoughts?

   On some (but not all) files, Illustrator v30.0 will immediately add an asterisk to the name of the file in the tab, even though I have not made any changes to the file. If I save the file and then try to close the file, I am prompted to save the file again, despite having just saved it.

   I just tested the exact same file in v30.0, v29.8.2 and v28.7.2, using MacOS 15.5 on a Studio M2 Max:

   -I am saving the file to the desktop
   -I have all settings related to "save in background" under "File Handling" turned OFF

   … more

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7. Asset export does not include appearance outside bounding box area of text objects (preview bounds are ignored)

   In Illustrator 2025 (using version 29.3.1), when exporting assets, appearance elements outside the bounding box area are cut off.
   In 2024 (28.7.5) and 2023 (27.9.6), all elements are exported without cutting.

   Reproduction Procedure
   1. create a text object
   2. add a bold stroke color to the text
   3. add as an asset export item
   4. export the asset

   Expected result
   Designs with stroke color should be exported as in previous versions without problems.

   Appendix.
   If a fill is added instead of a line and “path offset” is applied instead, this problem can be avoided because the bounding box is extended.

   <にほんご>
   Illustrator2025（バージョン29.3.1を使用）ではアセットを書き出した際、バウンディングボックス領域外のアピアランス要素がカットされてしまう。
   2024（28.7.5）、2023（27.9.6）ではすべての要素が切れることなく書き出しできている。

   再現手順
   1. テキストオブジェクトを作成
   2. テキストに太い線カラーを追加
   3. アセット書き出し項目として追加
   4. アセット書き出し

   期待する結果
   線によるデザインでも問題なく、以前のバージョンのように書き出しされること

   付記
   線ではなく、塗りを追加して「パスのオフセット」を適用したもので代用した場合、バウンディングボックスは拡張されるためこの問題は回避することができる。

   In Illustrator 2025 (using version 29.3.1), when exporting assets, appearance elements outside the bounding box area are cut off.
   In 2024 (28.7.5) and 2023 (27.9.6), all elements are exported without cutting.

   Reproduction Procedure
   1. create a text object
   2. add a bold stroke color to the text
   3. add as an asset export item
   4. export the asset

   Expected result
   Designs with stroke color should be exported as in previous versions without problems.

   Appendix.
   If a fill is added instead of a line and “path offset” is applied instead, this problem can be avoided because the bounding box is extended.

   … more

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   Resolved (Comments Open)  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. DXF export produces silently incorrect geometry for fabrication workflows

   I initially submitted this as a feature request.
   After further discussion and testing, I’ve come to the conclusion that this is better classified as a bug: the export completes successfully, but silently produces geometrically incorrect data for precision workflows.

   Illustrator offers DXF export as a supported output format. However, when exporting geometry that is visually exact (e.g. circles, constant-radius constructions, rounded slots), the resulting DXF contains only Bézier-approximated splines or segmented polylines, without warning.

   This results in silent degradation of geometric accuracy:
   • Visually exact geometry in Illustrator
   • Numerically incorrect geometry in DXF
   • Errors only become apparent downstream during CNC fabrication
   From a user perspective, this means the DXF export cannot be relied upon for manufacturing, despite being offered as an export option.

   This creates a fundamental problem:
   • Either DXF export should preserve exact geometry where it exists (LINE / ARC / CIRCLE),
   • Or the export should clearly warn that geometry is being approximated and is not manufacturing-safe.

   At the moment, neither happens. The export succeeds, but produces data that is unsuitable for precision workflows without the user being aware of it.

   This is not a request to turn Illustrator into a CAD application, but a request for correctness, transparency, or removal of an export option that currently implies reliability it does not deliver.

   I initially submitted this as a feature request.
   After further discussion and testing, I’ve come to the conclusion that this is better classified as a bug: the export completes successfully, but silently produces geometrically incorrect data for precision workflows.

   Illustrator offers DXF export as a supported output format. However, when exporting geometry that is visually exact (e.g. circles, constant-radius constructions, rounded slots), the resulting DXF contains only Bézier-approximated splines or segmented polylines, without warning.

   This results in silent degradation of geometric accuracy:
   • Visually exact geometry in Illustrator
   • Numerically incorrect geometry in DXF
   • Errors only become apparent downstream… more

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9. Vorschaubilder verschwinden im Bridge

   Hallo, ich habe folgendes Problem mit Illustrator (30.2.1) und Bridge (16.02.23) auf einem Windows Rechner mit 64GB Ram, Windows 11 Pro und eine RTX 3060 Ti.

   Wenn ich momentan im Illustrator eine Datei speichere zweig mir Bridge diese Datei nicht mehr korrekt an.

   Beispiel:
   - Normal war die Anzeige in Bridge wie Bild01.jpg
   - die geöffnete Datei im Illustrator wo alles stimmt ist wie Bild02.jpg, alle Verknüpfungen sind intakt
   - ändere ich in der Datei nur das Darum und speichere, ist nun die Anzeige im Bridge wie im Bild03.jpg daher zusammen wie Bild04.jpg

   Öffne ich die Datei im Illustrator ist alles ohne Fehler vorhanden.
   Verknüpfe ich das Bild über das Menü neu und speichere es dann wieder, stimmt die Vorschau im Bridge wieder wie bei Bild01.jpg.

   Schließe ich dann die Datei stimmt die Vorschau im Bridge, wenn ich sie dann wieder öffne stimmt alles.
   Nehme ich irgendeine Änderung vor, Bsp. Text anpassen oder Ebene einmal aus und einblenden und speichere dann wieder normal, ist die Vorschau in Bridge wieder wie bei Bild04.jpg, also defekt.

   Ich muss also in so einem Fall bei Änderungen aktuell vor dem Speichern immer alle Verknüpfungen aktualisieren und dann speichern damit ich im Brigde die richtige Vorschau habe. Hier ist es auch egal ob es eine Verknüpfung mit einem JPG oder PSD ist.

   Sonnige Grüße von Usedom

   Hallo, ich habe folgendes Problem mit Illustrator (30.2.1) und Bridge (16.02.23) auf einem Windows Rechner mit 64GB Ram, Windows 11 Pro und eine RTX 3060 Ti.

   Wenn ich momentan im Illustrator eine Datei speichere zweig mir Bridge diese Datei nicht mehr korrekt an.

   Beispiel:
   - Normal war die Anzeige in Bridge wie Bild01.jpg
   - die geöffnete Datei im Illustrator wo alles stimmt ist wie Bild02.jpg, alle Verknüpfungen sind intakt
   - ändere ich in der Datei nur das Darum und speichere, ist nun die Anzeige im Bridge wie im Bild03.jpg daher zusammen wie Bild04.jpg

   Öffne ich die Datei im Illustrator ist… more

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10. Files not saved properly with incorrect display

    Since we started working with Adobe Illustrator 30, we have encountered various files, both saved as ai and pdf, that display a different and incorrect image in the preview. As a result, our printing software also opens and processes these incorrectly, resulting in incorrect printing.
    When we reopen and resave the file, it is fine.
    For the time being, we have gone back to Adobe Illustrator 29, because we can no longer rely on our print file in this way.

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    Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Illustrator takes years to save normal sized files without any super expensive graphical elements

    Illustrator takes years to save normal sized files without any super expensive graphical elements

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12. Stroke issues with text containers when exporting into SVG

    When exporting to SVG, text frames are interpreted as separate entities and inherit stroke/fill attributes from the text or group they are in. This results in unwanted strokes around the text frame itself. With other formats there are no issues.

    Attached a native-export-png and a result of a svg-export-png.

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    Need More Info  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Transparency Lost in After Effects When Importing v30 AI Files

    Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026

    Environment:
    - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
    - OS: macOS Sequoia 15.7.4
    - Illustrator version with issue: v30.2.1 (2026)
    - Illustrator version without issue: v28.7.10 (2024)
    - After Effects version: 2026

    When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.

    Re-saving the identical artwork in Illustrator 2024 (v28.7.10) and importing that file into the same After Effects project resolves the issue completely.

    This suggests that a change in the .ai file format or internal data structure introduced in v30 is no longer being parsed correctly by After Effects' AI importer.

    Saving from v28.7.10 is a confirmed workaround, but this should not be necessary.

    Is there a known fix? Is this a confirmed bug?

    Thank you for the continued development of Adobe Illustrator. I am a professional graphic designer working in prepress and print production, and I greatly appreciate the dedication your team puts into this product. I would like to report what appears to be a compatibility regression introduced in Illustrator v30.

    — Reported by I'm John

    Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026

    Environment:
    - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
    - OS: macOS Sequoia 15.7.4
    - Illustrator version with issue: v30.2.1 (2026)
    - Illustrator version without issue: v28.7.10 (2024)
    - After Effects version: 2026

    When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.

    Re-saving the identical artwork in Illustrator 2024 (v28.7.10)… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    
    

    Thank you for reporting this issue. Could you please try reproducing the workflow on the latest version of Illustrator (v30.3) and let us know if the issue still persists?

    
    

    Thanks,

    Illustrator Team

14. Can't Save multiple artboards as a Single File PDF from Export for Screens in 29.6

    Even though the single file option is checked, multiple artboards will not be saved in a single file, but as separate PDFs.
    This worked in previous versions.
    See forum report from Helena here:
    https://community.adobe.com/t5/illustrator-discussions/illustrator-2025-mac-os-15-4-1-can-t-save-single-file-pdf-from-export-for-screen/m-p/15381019#M445463

    6 votes

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    Fix is available in version 29.7.1

15. My files are not saving

    Whenever I save a file it says it was saved on my desktop, but when I go to find it later its not there, like it didnt save or never even existed. I was recently working on a few files and I saved them all, but when I opened the app again only five opened, more then 70% of my work was lost and I dont know why.

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Suffix still gets added when an image is exported even though the option to add it is disabled

    While exporting a AI file to, for example JPG, the checkbox for automatic file extension (suffix) is unchecked. When I export it, the filename gets a extension (suffix) '-01' behind it. When I export, check the box, and uncheck it, the file saves without the extension (suffix), like it should. So every time I have to check and uncheck the option before exporting. Very annoying. Never had this issue before.

    Newest updated installed 29.6.1 on Windows 10 Pro.

    Anyone else has the same issue?

    7 votes

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team investigates this

17. Not Getting "Overwrite notification" when exporting using "File/Export/Export as..."

    This only started happening recently and I'm not sure what to do to fix it. Whenever I export a file using the "Export as..." feature, I'll navigate to the location where it was previously exported and click the "Export" button. I used to get an overwrite notification asking if I wished to do so and I'd just click yes or no. Now, for some reason, that notification isn't triggering and Adobe Illustrator is just overwriting. I tried using Windows Explorer to copy and paste a file to the same location, and Windows "does" give the standard notification to confirm overwrite. It's only when I'm using Illustrator (specifically "File/Export/Export as..." with "Use Artboards" checked, that it's skipping that step.

    It doesn't matter what format I'm exporting.

    I created a 100 pt x 100 pt artboard.  Export as JPG to desktop with settings outlined in the attachment.  When I try to repeat the process, I should get an overwrite notification but I do not..  No notification. The process simply overwrites without question.

    I'm on PC

    Microsoft Windows 11 Professional Version 24H2
    Illustrator version 29.8.2 (64 bit)

    This only started happening recently and I'm not sure what to do to fix it. Whenever I export a file using the "Export as..." feature, I'll navigate to the location where it was previously exported and click the "Export" button. I used to get an overwrite notification asking if I wished to do so and I'd just click yes or no. Now, for some reason, that notification isn't triggering and Adobe Illustrator is just overwriting. I tried using Windows Explorer to copy and paste a file to the same location, and Windows "does" give the standard notification to confirm overwrite.… more

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    2 votes

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    Under Review  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. A temporary file is generated every time you save 保存する度にテンポラリーファイルが生成されて

    保存する度にテンポラリーファイルも同時に生成されて、都度削除するのが面倒なのでなんとかして欲しい。（Ver.29.8.2）

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    Temporary files are created while working on a document and are automatically removed once the file is saved. If further edits are made, a new temporary file is generated as needed.

    We have introduced improvements to better handle temporary files. The application now detects and cleans up any unnecessary leftover files.

19. Can't save as SVG

    Illustrator 30.1 no longer seems to be able to save as SVG, regardless of the options selected, including settings from previous versions.

    2 votes

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Exclusive to Mac Version: Lines Appear in PDF/x-4 Files, Not Present in Windows Version

    When placing a compatible PSD file (*1) into an AI document and exporting it as PDF/x-4, there has long been a bug where black lines appear on the edges of transparent areas. This issue has been fixed in the Windows version, but it remains unresolved in the Mac version, even in version 2024.

    The issue does not occur in the Windows version, even with the same version of Illustrator. It only happens on the Mac version.
    It occurs whether the PSD is linked or embedded.
    Even if an AI file is created on Windows and has no problems in the Windows version of Illustrator, lines will appear when opened on the Mac version.
    The exported PDF data actually has pixel abnormalities, and lines will appear regardless of whether you are using Mac or Windows.
    The lines may already be visible when you place the file. They become less noticeable when you use the CPU preview. This does not happen in the Windows version.

    *1) This refers to a transparent PSD file saved with Photoshop's "Maximize PSD and PSB File Compatibility" option turned on, and without a background layer.

    ---

    ★Mac版のみに、PDF/x-4保存で互換性ありPSDファイル出力の不具合がある

    互換性ありpsdファイル（※1）をaiドキュメントに配置しPDF/x-4で書き出すと、透明部分のエッジに黒い線が現れる不具合が昔からありましたが、Windows版では修正され、Mac版ではバージョン2024になってもこの不具合が残ったままになっています。

    ・同じIllustratorバージョンであっても、Windows版では起こりません。Mac版でのみ起こります。
    ・PSDがリンクされていても埋め込まれていても発生します。
    ・Windowsで作成し、Windows版Illustratorでは問題がないaiファイルであっても、Mac版で開くと線が現れます。
    ・書き出したPDFデータは実際にピクセルに異常があり、Mac/Win関係無く線が出た状態になります。
    ・配置した段階で既に線が見えることがあります。CPUプレビューすると薄れます。これはWindowsでは現れません。

    ※1）Photoshopの「PSDおよびPSBファイルの互換性を優先」オプションをオンにして保存した、背景レイヤーのない透過psdファイルを指します。

    When placing a compatible PSD file (*1) into an AI document and exporting it as PDF/x-4, there has long been a bug where black lines appear on the edges of transparent areas. This issue has been fixed in the Windows version, but it remains unresolved in the Mac version, even in version 2024.

    The issue does not occur in the Windows version, even with the same version of Illustrator. It only happens on the Mac version.
    It occurs whether the PSD is linked or embedded.
    Even if an AI file is created on Windows and has no problems in the… more

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    125 votes

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    14 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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