1180 results found

1. Exported EMF file gets corrupted

   Illustrator (desktop version) version
   Windows 11 Pro 24H2 Illustrator 2025 Ver. 29.8.2

   1. Export EMF file
   2. Open the exported EMF file

   Expected result: the file opens

   Actual result: a message appears stating the file is corrupted when attempting to open it.

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As per the original poster, anchor was outside the artboard.

2. Not Getting "Overwrite notification" when exporting using "File/Export/Export as..."

   This only started happening recently and I'm not sure what to do to fix it. Whenever I export a file using the "Export as..." feature, I'll navigate to the location where it was previously exported and click the "Export" button. I used to get an overwrite notification asking if I wished to do so and I'd just click yes or no. Now, for some reason, that notification isn't triggering and Adobe Illustrator is just overwriting. I tried using Windows Explorer to copy and paste a file to the same location, and Windows "does" give the standard notification to confirm overwrite. It's only when I'm using Illustrator (specifically "File/Export/Export as..." with "Use Artboards" checked, that it's skipping that step.

   It doesn't matter what format I'm exporting.

   I created a 100 pt x 100 pt artboard.  Export as JPG to desktop with settings outlined in the attachment.  When I try to repeat the process, I should get an overwrite notification but I do not..  No notification. The process simply overwrites without question.

   I'm on PC

   Microsoft Windows 11 Professional Version 24H2
   Illustrator version 29.8.2 (64 bit)

   This only started happening recently and I'm not sure what to do to fix it. Whenever I export a file using the "Export as..." feature, I'll navigate to the location where it was previously exported and click the "Export" button. I used to get an overwrite notification asking if I wished to do so and I'd just click yes or no. Now, for some reason, that notification isn't triggering and Adobe Illustrator is just overwriting. I tried using Windows Explorer to copy and paste a file to the same location, and Windows "does" give the standard notification to confirm overwrite.… more

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3. Share for Review links are not working for my stakeholders

   I just updated to v29.8.2 yesterday and now all of my share for review documents cannot be viewed by anyone but me. The links are set to "anyone with this link can comment" but when they try to open the file it says "404 asset not found". I have tried regenerating the link and it did not solve the problem. This is happening with multiple people using mac and windows computers.

   MacOS Tahoe 26.0.1

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4. "Could not complete Package" after Tahoe upgrade

   After upgrading to macOS Tahoe 26.0, Illustrator (latest version) is unable to Package a file that has links located on a network drive.

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5. Se borro todo

   Estuve trabajando bastante tiempo con archivo recuperado porque ya se había trabado el sistema pero logre recuperarlo, y ahora voy a entrar a ese archivo que tenia guardado y todo, y no tiene NADA osea mi laburo de meses desapareció de la nada.
   Que hago???????

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   Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Stroke issues with text containers when exporting into SVG

   When exporting to SVG, text frames are interpreted as separate entities and inherit stroke/fill attributes from the text or group they are in. This results in unwanted strokes around the text frame itself. With other formats there are no issues.

   Attached a native-export-png and a result of a svg-export-png.

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   Need More Info  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Stop remembering my last save as file type!!!

   I've used Illustrator for decades, and the only file type that a new document should be saved as is an .AI file. For the love of God, please go back to .AI or allow me to choose .AI as my default file type!!!

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   Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have fixed this issue in latest version of Illustrator - v29.8.1

   
   

   Please update your Adobe Illustrator and let us know your observations.

8. Layer import BUG from .ai file (v29.8.1) to InDesign

   When I import a multipage .ai file created with version 29.8.1 of Adobe Illustrator into InDesign, the layers that I can view or hide are multiplied for each page of the .ai document.

   Windows 11 Pro.

   2 votes

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   Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Selected an object in a bottom layer makes it render on top when exporting to TIFF

   When exporting to TIFF(doesn't happen when exporting to PNG), if I have text selected at the time, it appears at the front, when there should be layers above. I have attached a sample Illustrator file and resultant TIFF.

   Illustrator 29.8
   Windows 11 24H2 26100.5074

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   3 votes

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10. JPEGs cannot open in Whatsapp

    The File > Export > Export as > JPEG/JPG produces files that cannot be opened in the latest WhatsApp. When opened, a popup will appear saying "This file was sent in an unusual format, which may indicate that this file is malicious, corrupted, or not supported by WhatsApp. For security reasons, this file cannot be opened.

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. The Default File Location option in missing in Preferences > File Handling

    Whenever we install Illustrator anew and try to save a document for the first time, we are given a choice — to save into Cloud or save locally. The default choices is Cloud and 'Don’t show again is checked) — Adobe actively wants users to use their system, I get it. However, if one makes a mistake and wants to alter this choice later — they can’t do it anymore.

    At some point we had this option exposed in Preferences > File Handling, but later it started to randomly disappear for users, with the same build used. The support can offer nothing but to reset Preferences, but it never helps to make it appear back. The blank spot is there, but the option is gone.

    We, however, can toggle it with a script, with a single line:
    app.preferences.setBooleanPreference ("AdobeSaveAsCloudDocumentPreference",false);

    or go to the 'Adobe Illustrator Prefs' file and set this key to zero:
    /AdobeSaveAsCloudDocumentPreference 0

    So the option exists, it just doesn’t get exposed.
    I personally think it’s a trap. I think Adobe lures users to use the Cloud. I think this perfectly fits the 'Adobe uses shady practices' and whatever the team can say in response (except for 'It is now fixed' with the users proving it is) I will treat as fueling these practices.

    Here’s a discussion at forums about this:
    https://community.adobe.com/t5/illustrator-discussions/turning-off-save-to-cloud-as-default/td-p/13076982

    Whenever we install Illustrator anew and try to save a document for the first time, we are given a choice — to save into Cloud or save locally. The default choices is Cloud and 'Don’t show again is checked) — Adobe actively wants users to use their system, I get it. However, if one makes a mistake and wants to alter this choice later — they can’t do it anymore.

    At some point we had this option exposed in Preferences > File Handling, but later it started to randomly disappear for users, with the same build used. The support can… more

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    3 votes

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12. SVGオプション「文字：アウトラインに変換」の不具合

    バージョン：
    2024(28.7.9)、2025(29.7.1) で発生を確認。
    2023(27.9.6)では問題は起こらない。

    再現手順：
    ・テキストを含むアートワークを作成
    ・別名で保存：SVG(svg) を選択
    ・SVGオプションダイアログ内で以下の項目を設定
    文字：アウトラインに変換
    「Illustratorの編集機能を保持」にチェック

    結果：
    警告が表示される。「以下の項目を適切に書き出すことができませんでした：テキストはアトラインに変換されます」
    保存されたSVGファイルをIllustratorで開くとテキストはすべてアウトラインに変換されており、
    SVGデータ領域のテキストはアウトラインに変換されていない。

    望まれる結果：
    警告が表示されない。
    Illustratorで開くと編集可能なテキストオブジェクトがあり、SVGデータ領域にはアウトラインに変換されたテキストがある。

    ----Translation----
    It may differ from the actual terminology. Sorry.

    Defective version of SVG option:
    2024 (28.7.9), 2025 (29.7.1).
    not be reproduced in 2023 (27.9.6).

    Reproduction procedure:
    ・Create artwork containing text
    ・Save as: SVG(svg)
    ・Set the following items in the SVG option dialog
    Characters: Convert to outline
    Check the checkbox "Retain the editing function of Illustrator"

    Results:
    A warning is displayed. " The following items could not be exported properly: Text will be converted to Outline"
    When you open a saved SVG file in Illustrator, all text is converted to outline,
    and The text of the SVG data area is not converted to an outline.

    Desired result:
    Warning is not displayed.
    When opened in Illustrator, there is an editable text object,
    and there is text converted to an outline in the SVG data area.

    バージョン：
    2024(28.7.9)、2025(29.7.1) で発生を確認。
    2023(27.9.6)では問題は起こらない。

    再現手順：
    ・テキストを含むアートワークを作成
    ・別名で保存：SVG(svg) を選択
    ・SVGオプションダイアログ内で以下の項目を設定
    文字：アウトラインに変換
    「Illustratorの編集機能を保持」にチェック

    結果：
    警告が表示される。「以下の項目を適切に書き出すことができませんでした：テキストはアトラインに変換されます」
    保存されたSVGファイルをIllustratorで開くとテキストはすべてアウトラインに変換されており、
    SVGデータ領域のテキストはアウトラインに変換されていない。

    望まれる結果：
    警告が表示されない。
    Illustratorで開くと編集可能なテキストオブジェクトがあり、SVGデータ領域にはアウトラインに変換されたテキストがある。

    ----Translation----
    It may differ from the actual terminology. Sorry.

    Defective version of SVG option:
    2024 (28.7.9), 2025 (29.7.1).
    not be reproduced in 2023 (27.9.6).

    Reproduction procedure:
    ・Create artwork containing text
    ・Save as: SVG(svg)
    ・Set the following items in the SVG option dialog
    Characters: Convert to outline
    Check the checkbox "Retain the editing function of Illustrator"

    Results:
    A warning is displayed. " The following items could not be exported properly: Text will be converted to Outline"
    When you open a saved SVG file… more

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    4 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Image Map URL Links Disappear in PDF Export

    Issue occurs in Illustrator 2025 (29.6) and later versions

    Description:
    URL links configured through the Attributes panel’s Image Map feature are not preserved in exported PDFs, despite enabling the “Preserve Hyperlinks” option in PDF export settings.

    Steps to Reproduce:
    1. Create a new document
    2. Create an object (e.g., rectangle, text, etc.)
    3. Select the object and enter a URL in the Attributes panel → Image Map
    4. Create a new layer above the current layer
    5. Export as PDF with “Preserve Hyperlinks” enabled in export settings
    6. Open the exported PDF in Adobe Acrobat

    Expected Result:
    URL links should be clickable and functional in the exported PDF.

    Actual Result:
    URL links are missing/non-functional in the exported PDF.

    Root Cause:
    This bug occurs specifically when there is an additional layer positioned above the layer containing the object with the image map URL. Objects on layers without overlying layers export hyperlinks correctly.
    The issue occurs even when “Create Acrobat Layers” is unchecked.

    Workaround:
    Merge all layers into one before exporting to PDF.

    ---

    イメージマップのURLリンクがPDFで消失する

    おそらく Illustrator 2025 (29.6) 以降で発生

    属性パネルのイメージマップでURLを設定し、PDFで書き出し設定で「ハイパーリンクを保持する」にチェックを入れても、PDFでURLリンクが消失してしまいます。

    再現方法
    1. 新規ドキュメント作成
    2. オブジェクトを作成
    3. 属性パネルのイメージマップでURLを入力する
    4. 新規レイヤーを上に作成（ここがバグ発生要件）
    5. PDFを書き出す。その際に「ハイパーリンクを保持する」をチェックする
    6. PDFをAcrobatで開き、URLリンクが消失していることを確認する

    発生要件
    該当オブジェクトがあるレイヤーの上に別のレイヤーがあることでバグが発生します。該当オブジェクトがあるレイヤーが一番上にあると発生しません。
    「Acrobatレイヤーを作成」をOFFにしても発生します。

    回避方法
    すべてのレイヤーを1つに統合します。

    Issue occurs in Illustrator 2025 (29.6) and later versions

    Description:
    URL links configured through the Attributes panel’s Image Map feature are not preserved in exported PDFs, despite enabling the “Preserve Hyperlinks” option in PDF export settings.

    Steps to Reproduce:
    1. Create a new document
    2. Create an object (e.g., rectangle, text, etc.)
    3. Select the object and enter a URL in the Attributes panel → Image Map
    4. Create a new layer above the current layer
    5. Export as PDF with “Preserve Hyperlinks” enabled in export settings
    6. Open the exported PDF in Adobe Acrobat

    Expected Result:
    URL links should… more

    26 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Having a layer above the layer with hyperlinks now works as expected in Beta 30.0.0.114

14. Saving Process

    I recently updated my Illustrator, and I've encountered a new error. When I try to save my project, the saving process won't complete, and there are no options to cancel it. Also, it is not shown on the tasks panel. I have to open a new document and save that as a new file. After a few rounds of saving, the problem occurs again, and I have to force stop the app to prevent further issues with recovered documents.

    I would greatly appreciate your help in solving this problem. Thank you.

    3 votes

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15. The vertical text get reversed in an exported PDF

    July 2025 PDF export worked now when I export a PDF if a number is vertical it won't read it correctly for ex. 42 will read it as 24 it only happens with vertical text numbers

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    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. The font with a name which has ampersand symbol cause wrong with exported SVG file

    If there is an ampersand in the name of the inserted font, the exported svg file is not able to open due to not escaped symbol&. In fact it should be escaped into &amp, otherwise error named EntityRef will appear. After editing the SVG file manually, everything goes well.
    For example, a font with the family name "FontA&B" is inserted in a file. When I export, the svg file show "font-family: FontA&B" instead of "font-family: FontA&B" or "font-family: "FontA&B" ". So the bug might be tricky. Hope it can be fixed. This does affect my work.
    Thanks.

    Ai Version 29.6.1.9
    System: Windows 11 24H2

    If there is an ampersand in the name of the inserted font, the exported svg file is not able to open due to not escaped symbol&. In fact it should be escaped into &amp, otherwise error named EntityRef will appear. After editing the SVG file manually, everything goes well.
    For example, a font with the family name "FontA&B" is inserted in a file. When I export, the svg file show "font-family: FontA&B" instead of "font-family: FontA&B" or "font-family: "FontA&B" ". So the bug might be tricky. Hope it can be fixed. This does affect my work.
    Thanks.

    Ai Version 29.6.1.9… more

    2 votes

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17. AI2025 v29.7.1 bug: SVG 1.1 is not accurately rendering

    AI2025 v29.7.1 bug: SVG 1.1 is not accurately rendering vector files. Even upping the decimal places, it's downsampling vectors and oversimplifying more detailed curves. Reverting to SVG 1.0 works fine. Please fix this!

    1 vote

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Files don’t save! Saving starts and never finishes and can’t be cancelled

    The saving process starts as soon as I ask for it, but then it never finishes.
    This issue is happening since I download the latest version (29.7.1)

    The problem is not even letting me to close the program in the computer because "Illustrator is currently saving the document and will close it once the save process is complete" signal is appearing so I need to finish the task from the task administrator in the computer

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    35 votes

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    32 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Started (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team expects this to be fixed with the latest Beta build. Please try to install it and see if solves the problem.

19. Anti-Aliasing Method in PNG Options Resets to Type Optimized

    The Preview in PNG Options is fixed (previously reported here: http://illustrator.uservoice.com/forums/601447/suggestions/48119207), but the anti-aliasing method is not sticky anymore. It stays on Type Optimized between exports.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems to work after resetting Preferences

20. Export for Screens won’t export artboards as a single file

    When a document has multiple artboards and is exported as PDF using Export for Screens, although all artboards are selected and a Single File option is checked, it will still be exported as multiple files.

    illustrator 2025 v29.6.1

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    Resolved (Comments Open)  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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