Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
765 results found
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Opening Files Problem
Not sure what this message means. It started last week.
I would try to open a file, this warning box would pop up, I would press ok and half of my job is missing. Then i would restart illustrator and try it again. Sometimes it takes me 5 times restarting illustrator to get the files to open correctly.1 vote -
Issue moving Illustrator to a different virtual desktop space
iMac
MacOS 10.13.3
Illustrator CC 2018 v22.0.1I am using several virtual desktops (Apple calls them Spaces) and I am used to being able to move application windows to different desktops by dragging open windows to the top of the screen, which reveals the available desktops. However, when I try to drag Illustrator to a different desktop the action fails, leaving a transparent grey window over the whole screen. Logging out and back in again clears the grey window. I will try to make a video to show what happens.
1 vote -
workspace
As you can see, I can't figure out how in the &&^&* to get this issue resolved. HOW, before my head explodes, do you restore THESE icons or whatever the **** they're called back to their original settings???????????????
1 vote -
Snap to Grid functionality reversed
Running AI 22.1 on OSX 10.12.6
When drawing or moving objects, they behave as if 'Snap to Grid' is checked. It isn't. If I check 'Snap to Grid', the snapping behaviour stops.
1 vote -
I don't see wich item a selected
It's not possible when I selected an item to see wich item I selected.
Also every transform option / scale option is not available.
My gideluines dispears and come back when they want ...1 vote -
Illustrator CC 22.1 destroyed my file
22.1 (released today March 15, 2018) destroyed a complex drawing, exhibiting very odd drawing mistakes leading me to quit. Upon reopening the file was corrupted and a single object remained. I suggest NOT updating until this is solved.
1 vote -
Placing/updating AI file links in INDD after update takes a very very very long time.
After updating AI and INDD, placing AI files into INDD is taking a very long time. I made an update to an AI file that was placed into an existing INDD files that contains 13 placed AI files. I only updated a few of the linked AI files. Prior to the AI and INDD update, updating these placed links took a few seconds each max. Now, just to update the two links takes about 2 minutes.
This MAY be an AI bug, but I don't know how make that determination as I updated bothat the same time.
1 voteThis seems to an InDesign issue or slowness of your file system or network. Illustrator has no role in the link update / place inside Indesign.
Please log this on Indesign UserVoice : https://indesign.uservoice.com/
or Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . -
cant do anything within the latest version of illustrate
when adding two items and then trying to manipulate them I am getting the attached image. this is happening when i try to do any kind of task in Illustrator. I have tried to uninstall and reinstall.
Any help would be great.
I am running 22.1 (64 bit) with the following system Information:OS: Windows
Version: 7.1
System Architecture: x64
Built-In Memory: 8074 MB1 vote -
Vector shapes show as black
When opening an .ai file on one particular PC in our workplace (a file that was created on a different PC) most of the vector shapes show as black-filled shapes.
We have multiple copies of Illustrator (all version 22.0.1 (64-bit) in our workplace and on every other PC the artwork displays properly (with no black shapes).
Turning on 'Overprint Preview' on the troublesome PC fixed the issue.
On every other PC turning this option on or off has no effect.
If we create a new file in Illustrator on this troublesome PC then we don't experience any problems?
I have…1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Illustrator CC 2018 - CEP on Windows, unable to debug
Currently I am unable to take more than 1-2 steps in CC extension code when debugging with the Chrome browser attached remotely. When I do so the CC Extension panel clears itself, and the browser does a refresh. I do not see this problem on MacOS.
1 vote -
Illustrator has crashed twice in the past hour (and multiple times today)
I was editing lines in this document and it keeps crashing. Not sure why... Any help would be appreciated! I was moving lines from one layer into another when it crashed just now. Thanks!
2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket as we are not able to reproduce this on AI version 22.1.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
crash
I am using CC 2018 and it is up to date. Illustrator randomly quits when saving file. When I hit command + s, Adobe will randomly quit. Has done it twice today. A few more times the last few days.
1 voteAre you by any chance saving it a network share over macOS 10.13?
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Send to back
I am busy working on a big logo project on illustrator, using only one layer. I started filling up the art-boards and space available. However, after only using about a third of the available space the send to back feature wouldn't work. It would register the object as infront of the other object but it wouldn't show the object I placed infront.
I am a 14 year old student at the International School Eindhoven.
1 vote -
Transformaton Pallet Y issue (bug?)
When I tab through the transformation pallet to input the X and Y vallues. The Y always changes to something that seems random, always need to fill Y in a second time.
1 vote -
All of the bugs I have dealt with in just one week!
These are all the issues that I had this week. Solutions?
1/31 Anchor points refuse to join
1/31 Eraser not working
1/31 While using shape tool to make a circle it changed to a square mid-creation.
1/31 Resize handles not appearing while using direct selection tool.
2/2 Cannot deselect by clicking, must choose deselect.
2/2 Font names disappearing from font selection drop down.
2/2 While image is selected, crop button has disappeared from the top bar.
2/6 Crop disappeared again.
2/6 Direct selection tool not allowing resize again.
2/7 Crop disappeared again.1 vote -
Multiple Bugs
Alrighty, there are a few different things going wrong here. The version of Illustrator I'm using is CS3 on Windows. One of my issues is that when I'm using the selection tool, it won't select an object if I simply click; if I want to move an object or simply select it to re-scale it, I have to click and drag my mouse over it. This makes my life difficult, as it's a serious pain to select objects, and it's extremely annoying.
Another issue I'm experiencing is difficulty duplicating objects. Alt-Drag isn't working on objects; if I want to duplicate…1 vote -
Select > Same > (Fill, Stroke, etc.) no longer working in charts
Adobe CC2018
When using the direct selection tool to select a single element of a chart or graph, Illustrator no longer responds to the Select > Same > ... commands. This is a feature we rely upon for everyday capabilities when styling charts. When I try the command, it does not select anything within the chart. If I ungroup the chart, or use the Select > Same > (options) with other Illustrator shapes, it works as normal. The problem surfaced immediately after I upgraded from CC2017 to CC2018.19 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Units not appearing when trying to re-size an artboard
Bug - units not appearing when trying to manually re-size and artboard
Your version of Adobe Illustrator - 22.0.1 (macOS High Sierra v10.13.1)
The steps you were taking when you experienced the issues - Trying to manually re-size an artboard since upgrade to High Sierra
Your expected result - units to appear
Your actual result - units not appearingSide by side expected/not expected results.
1 voteHi,
Please see if Snap to Grid is on in your document? If yes then try turning that off and try again.
Launch Illustrator and check if it works and share the outcome with us .
Otherwise follow below steps :
> Click on finder , when you will click on finder on mac at the top you will see an option as “Go”
> choose Go > Go To Folder
> In go to folder , type ~/library
> choose application support/Adobe/rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator21Settings.old
> go back to library folder where you got application support folder and scroll down
> Open the Preferences Folder rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator22Settings.oldThanks
Nitish -
Adding a workspace crashes Illustrator
Illlustrator CC 2018 - build 22.01
Document with 5 A4 workspaces side by side, adding a new A4 workspace makes Illustrator crash immediately. No saving, no warning no nothing ...
The only way I can find is making a new dociument with the number of pages you need and copy the artwork. Good luck if you have several layers, and you have to redo everything if you need one more page.1 vote -
Files are plugged and then deleted !!
I made a very big job and then the computer got stuck and the file was deleted until the previous maintenance and destroyed 8 hours of work.
help me!!!! avniyahav@gmail.com1 vote
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