657 results found

1. Info panel makes illustrator behave sluggish

   Illustrator CC 2019: Moving objects around the artboard ist slowed down and sluggish when the info panel ist displayed. With the info panel hidden everything works fine again (no difference between CPU and GPU rendering).

   8 votes

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2. Illustrator CC is in Overprint mode super slow

   Dear User Voice Team,

   While working in overprint view , Illustrator slows down and starts freezing

   Im working on:
   HP Z440
   Intel Xeon E5 1620 v4 @ 3.50 GHz
   64 GB DDR4
   NVIDIA Quadro P4000 - 8192 MB
   Windows 10 Pro - 64 bit

   We have 2 other computers with specifications below, which work perfectly fine :

   1) Asus ROG G75 VW
   Windows 10 Pro - 64 bit
   Intel® Core™ i7 3610QM
   16 GB - DDR3 1600 MHz SDRAM
   NVIDIA® GeForce® GTX 670M with 3GB GDDR5
   Illustrator CC 2018

   2) iMac (27-inch, late 2013)
   macOS High Sierra - Version 10.13.6
   3.5 GHz Intel Core i7
   32 GB 1600 MHz DDR3
   NVIDIA GeForce GTX 780M 4096 MB

   Could you please look for the issue that we are facing and respond as soon as possible.

   Link in adobe Illustrator forum.
   https://forums.adobe.com/message/10517609#10517609

   If you need the video i can share it with you.

   I need help on this issue.

   Regards,
   Sanan

   Dear User Voice Team,

   While working in overprint view , Illustrator slows down and starts freezing

   Im working on:
   HP Z440
   Intel Xeon E5 1620 v4 @ 3.50 GHz
   64 GB DDR4
   NVIDIA Quadro P4000 - 8192 MB
   Windows 10 Pro - 64 bit

   We have 2 other computers with specifications below, which work perfectly fine :

   1) Asus ROG G75 VW
   Windows 10 Pro - 64 bit
   Intel® Core™ i7 3610QM
   16 GB - DDR3 1600 MHz SDRAM
   NVIDIA® GeForce® GTX 670M with 3GB GDDR5
   Illustrator CC 2018

   2) iMac (27-inch, late 2013)
   macOS High Sierra - Version 10.13.6… more

   8 votes

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   Need More Info  ·  Anish Kumar responded

   Hi Sanan,

   Sorry to hear that you are facing this issue. And, Sorry for getting back so late. we are not able to reproduce this issue in-house.
   1. Are you still getting this issue on latest version of Illustrator?
   2. Would it be possible for you to share the video of the same?

   Thanks
   Anish

3. AI extremely slow on imac Pro 1.1, can't control UI

   I use AI in the CC 22 version on a new imac Pro 1.1 from Dec 2017. It will always pick up objects and move them, it is almost impossible to control the UI and work with the application. It also doesn't react properly on the click command of the track pad. The same happens when I use a mouse. Both, in bluetooth mode and direct wire mode. The system is macos high Sierra 10.13.3

   Do you have any help you can offer? Thank you.

   8 votes

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4. Not enough memory (RAM), cant apply 3D effect

   hello. every time i open a particular illustrator file, it says i dont have enough memory (RAM), and it doesn't respond when i try to apply 3D effect. please advise.

   7 votes

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5. Not Loading Other Tabs

   When having multiple tabs open, Illustrator will not show the other art when switching to a different tab. Ex. Document 1 and Document 2 are open and I have been working in Document 1 for a while. When switching to Document 2 tab, the art for Document 1 still shows and does not switch to the other tab. I can pull Document 2 tab off into it's own window and it will show, but once placing it back into the interface, it goes back to only showing Document 1. This happens multiple times a day and is causing me to restart every time it happens.

   When having multiple tabs open, Illustrator will not show the other art when switching to a different tab. Ex. Document 1 and Document 2 are open and I have been working in Document 1 for a while. When switching to Document 2 tab, the art for Document 1 still shows and does not switch to the other tab. I can pull Document 2 tab off into it's own window and it will show, but once placing it back into the interface, it goes back to only showing Document 1. This happens multiple times a day and is causing me to… more

   7 votes

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6. Panel tab clicking issues

   I have been having issues when I click between two tabs that I group together in the same panel it will essentially freeze and only show me one of the panels if I am clicking on another. So for example I have the layer and link tab in one panel. I am currently on the layers panel and when I click on the links tab to switch to that panel it continues to show me the layers panel when I am looking to see the links panel if that makes sense? The only way of fixing this is restarting the program and it gets really annoying when I have to constantly do that in a day.

   I have been having issues when I click between two tabs that I group together in the same panel it will essentially freeze and only show me one of the panels if I am clicking on another. So for example I have the layer and link tab in one panel. I am currently on the layers panel and when I click on the links tab to switch to that panel it continues to show me the layers panel when I am looking to see the links panel if that makes sense? The only way of fixing this is restarting the… more

   7 votes

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7. saving ai/pdf file is too slow

   Saving ai or pdf file takes a lot longer than what it supposed to be. This is newly purcahse mackbook pro that I am using and its performance is great with photoshop and other adobe apps. I even untick 'pdf compatible' setting but it won't change a thing.

   7 votes

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8. Not enough memory to place the file + can't export files Illustrator

   Hi,

   Hope all is good.

   When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.

   At the same time, when I try to export a finished project (of any size), these methods don't work:

   'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
   'Save for web (legacy)' = can't even open the option panel, error message comes up straight away 'Could not complete this operation. An unknown error has occured'
   'Export for screens' can export to all file types except PNG again.

   Is this all somehow connected?

   Scratch Disks are saved to an external HDD
   No other programs are opened when working in Illustrator

   MacBook Pro (Retina, 13-inch, Early 2015)
   Processor 2.7 GHz Intel Core i5
   Memory 8 GB 1867 MHz DDR3
   macOS Sierra 10.12.6

   Illustrator CC 22.1

   Thank you

   Hi,

   Hope all is good.

   When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.

   At the same time, when I try to export a finished project (of any size), these methods don't work:

   'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
   'Save for web (legacy)' = can't even open the option panel, error message comes up straight… more

   7 votes

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   As Andy commented that the memory issue was resolved after updating to 23.0.3, please try that.

   Thanks & Regards,
   Raghuveer Singh

9. Font Menu Broken

   Yes, your font menu does not wok. This "Submit a bug" like it's a cute ******* game is annoying. Cannot work with your broken menu's

   •  

   7 votes

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10. 線幅プロファイルが付加されたパスに対するブレンドを指定すると表示に時間がかかる。

    Illustrator 26.3.1
    OS macOS10.15.7(Intel)/Windows10

    問題の説明:
    線幅プロファイルが指定されたパス同士をブレンドした場合、再描画に相当な負荷がかかります。アクティビティモニターで確認するとCPU負荷が90％を超え、その状態が数秒続きます。その間Illustrator上ではレインボーカーソルが回り続けます。
    なお、ver.25.4.1ではこの様な表示パフォーマンスの問題はありませんでした。

    再現手順:
    1.直線をペンツールで２つ作成し、それぞれに線幅プロファイルを指定する。
    2.そのパスに対してブレンドを指定しステップ数255とする。
    3.意図通りの表示となるが、描画完了までに数秒かかりレインボーカーソルで待たされる。

    実際の結果:
    微調整の為にアンカーポイントを移動したり線の設定などを変更するたびに数秒待たされる。

    期待された結果:
    プロファイルを付加したパス同士のブレンドに対するパスポイントの調整でも以前のバージョンのようにスムーズに編集できる。

    回避方法:
    パフォーマンスの問題のようですから、再描画が完了するまで待つか以前のバージョン（2021）を利用するしか無いようです。

    ※添付のベンチマーク用データではシンボルの編集終了から通常の編集画面に戻るまでに１分近くを要します。

    • 

    6 votes

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11. Illustrator Arabic text issue

    Mac Os Big sur Version 11.6

    Illustrator 26.0.2

    Steps done -​ Opened existing files in 2022 version and the text was showing different as it shows in 2021 version. this issue with all the Ai files.

    To show the issue, a screenshot is added below.

    •  

    •  

    6 votes

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

12. Bug in the preview of the gradients in the latest version of the illustrator.

    In the latest version of Illustrator 25.4.1 the gradient preview appears broken. The same file opened in the lower 2019 version of Illustrator does not have this problem.

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    6 votes

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13. New update v25.1 is extremely buggy

    With this new update I get the 'spinning beachball' constantly while trying to zoom in or out of the artboard.
    
    Also - I have multiple objects with clipping masksI'm seeing unprecidented levels of glitches and visual artifacts all over the place that appear/disappear/reappear when zooming in and out. It's nearly unusable in this state!

    6 votes

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14. "Distribute" object function is not working properly

    You cannot distribute objects. All objects align together in the center.

    6 votes

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15. Performance on MacOS

    Currently MacOS version still slow, zooming slow , it's memory hog. it need to use Apple Metal GPU API. Illustrator is heavy. They need to improve the performance. Listen to the users.

    like MacBook Air it runs slow and laggy.

    6 votes

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16. Illustrator 2019, 2020 keeps crashing on a new MacBook Pro, Catalina OS10.15.4. Always crashes after computer sleep

    I just got a new MacBook Pro to replace an 11 YO iMac on which I was using Illustrator CS6. I had to switch to CC Illustrator. It crashes (about 8 times today alone)--almost always if I put computer to sleep with Illustrator open, but sometimes during work

    6 votes

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17. Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave

    Hi
    I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
    First the screen freezes.
    Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
    I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
    This is happening every time I open up AI without exception.
    Note: When I started my computer in safe mode-AI is working normally.
    What should we do?
    Thanks in advance.

    6 votes

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    Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please follow the steps listed in this link to share the crash log to Illustrator team, this will help us investigate and fix this issue. https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html

18. 24.0 crash

    Positive: when it does crash files are recovered,
    negative it does crash often... at least once or twice per day.

    6 votes

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19. Illustrator crashes and causes computer to restart.

    While using Adobe Illustrator, after updating, it has been crashing and causing my computer to shut down after sometimes only a few minutes up to a few hours of use.
    I have used InDesign and Photoshop just as much (as well as Chrome and many other applications) and I don't have any issues with crashing or shutting down. Only when Illustrator is running.

    Attached are my PC specifications.

    6 votes

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20. Opening Graphic styles causes crashes of v23

    Checking on status of incident (ADB-4515680-P0G2). Adobe has connected with my computer twice and we were able to replicate the "crash" or freezing of the program when the graphic styles were opened in Illustrator 23.01. I am currently using V22 when I need to use graphic styles.

    Have the engineers made progress in determining the issue and developing a fix?

    6 votes

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