657 results found

1. crashing

   So, I updated to the latest version of illustrator about two weeks ago. Then I realised it crashed every 30 minutes or so, every single time i used it. I'm not doing anything particularly heavy, it just crashes randomly. and I often lose the work i've done as the auto save doesnt seem to catch the last few things I've been doing. So, I decided to uninstall and go back to the 2017 version. Which then lead to my documents having their own issues. all saving as transparent, or with weird lines going through them. Here I am again with a basically unusable program that im paying money for every month. So the best solution ive found is to stay with the lastest version of illustrator and try to work around the crashing. .... not good at all!

   So, I updated to the latest version of illustrator about two weeks ago. Then I realised it crashed every 30 minutes or so, every single time i used it. I'm not doing anything particularly heavy, it just crashes randomly. and I often lose the work i've done as the auto save doesnt seem to catch the last few things I've been doing. So, I decided to uninstall and go back to the 2017 version. Which then lead to my documents having their own issues. all saving as transparent, or with weird lines going through them. Here I am again with… more

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

2. Illustrator 2023 (27) Crashes When Moving/Dragging

   All versions (27 on) have been crashing when I try to drag/move a group or selection of items. This seems to happen more when I am moving in small increments or if I'm zoomed in, but can happen when I am zoomed out and moving a larger distance as well. Any attempt to drag items from one area to another seems to cause a crash! I have been using Illustrator 27.2, on a 64GB M1 Max MacBook Pro, running Ventura 13.1. I use a Wacom Intuos Pro tablet that is updated to the latest drivers.

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3. Overprint Preview unbearably slow

   When using overprint preview this app grinds to a halt, it's absolutely awful, please fix / improve

   Mac OS 0.15.6,
   iMac (Retina 5K, 27-inch, 2019)
   3.7 GHz 6-Core Intel Core i5
   64 GB 2667 MHz DDR4
   Radeon Pro 580X 8 GB

   Ai 24.2.3

   switching between overprint preview brings my Mac to a slow grind
   My expected result... that a professional application is fit for purpose
   My actual result.... a slow and un-usable not fit for purchase application that I have no choice other than to use.!!!

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4. Issues with saving

   2020 update often gives error while saving. It says the file cannot be saved. It then deletes the current file I'm working on, opens up a new window and I have to click save - as if I pressed "Save As..."

   It happens quite often when I press "Cmd + S" to just save my artwork.

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   Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Ankit Goyal .

5. Pixel preview incredibly slow

   Working in pixel preview mode is painfully slow – even on small, simple files.

   It makes no difference whether GPU mode is on or off.

   2015 Macbook Pro 15" retina

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6. Illustrator keeps crashing

   Illustrator keeps crashing on MacBook Pro

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7. Illustrator 23.0.1 slow, lags, and crashes

   Updated to 23.0.1 on my new iMac Pro running macOS Mojave 10.14.1. Slow to open 24.7mb pdf. Serious delays for every process. Selecting and deleting objects should not cause beach balling on an an iMac Pro. Even saving files is very slow and crashed on me twice. Simply closing Ai causes it to crash.

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8. Illustrator crashing repeatedly

   Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.

   Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.

   Every time the programs crashes it leaves [random string].tmp files in the original files location.

   I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps - this made the problem worse (see second paragraph).

   This is crippling our workflow (particularly when combined with serious issues InDesign since update - to be posted on InDesign forum).

   Running Creative Cloud 4.4.0.294 with Illustrator 22.0.1
   on MacOS High Sierra version 10.13.1
   with 4GHz Intel Core i7 processor
   32 GB 1600MHz DDR3 Memory
   with an AMD Radeon R9 M295X 4GB graphic card.

   Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.

   Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.

   Every time the programs crashes it leaves [random string].tmp files in the original files location.

   I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps -… more

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

9. Illustrator crashes when opening a file using 'double click' that has missing fonts.

   Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)

   Step 1: I open a blank Illustrator for the first time and it opens fine.

   Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.

   Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')

   Step 4: I have to close Illustrator using the task manager.

   This only happens when the FIRST file I open is opened by double clicking it. If I open the same file through FILE > OPEN first, and then close it and open it again by double clicking, it opens just fine and the 'missing font' dialogue box opens correctly and I can close it.

   It appears to be a problem with the 'missing font' dialogue box when the first file you open is opening by double clicking it.

   Incidentally, if you double click on the file without Illustrator open, so that the act of opening the file is also opening Illustrator, then the file opens just fine!

   I appreciate it's a pretty unique set of circumstances and there are plenty of ways to work around it but it still shouldn't be happening.

   Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)

   Step 1: I open a blank Illustrator for the first time and it opens fine.

   Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.

   Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')

   Step 4: I have to close Illustrator using the task manager.

   This only happens when the FIRST file I open is opened by double clicking it.… more

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

10. an Illustrator error occurred: 1346458189 ('MRAP') and Applescript

    Adobe Illustrator CC2017

    AppleMac 10.10.5

    Applescript 2.7

    When running Applescript that interact with Illustrator CC2017 I get this error at random intervals and the applescript does not run.

    I then restart Illustrator then the script will work fine about 3-4 times running the same script. Then I get the error again.

    Restart Illustrator (rinse and repeat).

    This is quite severe here as we rely heavy on applescripts.

    All worked fine on previous CC2015

    I have attached an example of one of the applescripts we run that has experienced this error, but it is happening to ALL of our scripts.

    • 

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11. Illustrator slow on Retina display

    Hi,

    Adobe Illustrator is running slow/lagging on a Retina display (Zooming, using overprint preview). Doing the same operations when the document is located on an external monitor (Dell, no hdpi), all works well.

    I've tried switching between GPU/CPU rendering, disabling animated zoom, removing the preferences, ... without any luck.

    Does anyone have any idea's on how to solve this?

    I'm using a MacBook Pro, 16GB RAM, Radeon Pro 450 2048MB...

    Thanks

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12. Illustrator 2019 slow and laggy on windows

    Running Core I7 9700K with 16GB of ram, still selecting, zoom ,etc unbearably slow since upgrade to to AI 2019

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13. Working really slow

    I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
    Illustrator still working really slow and laggy.
    When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

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    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

14. Illustrator version 22.1 keeps crashing my computer.

    Illustrator 22.1 (64 bit)
    Windows 7

    Illustrator keeps glitching when used. Program will experience extreme lagging as well as leave ghost tracers as objects are dragged across the screen. Has crashed this pc twice.

    Virtually unusable as it is currently running.

    Problem does not happen with either Photoshop or InDesign on this pc.

    •  

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

15. PDF Press from InDesign dropped in Illustrator = missing gradient text paragraphs

    We have an issue with an InDesign PDF Press Quality opened in Illustrator...

    Our InDesign file is OK. The PDF PRESS exported from InDesign is OK.
    Both are showing a gradient type below the black type and print well on our XEROX proofer (see file PDF from InDesign).

    When we open this PDF PRESS in Illustrator, the gradient type below the black type disappear (see file PDF from InDesign opened in Illustrator).
    We tried with regular type and outlined type in InDesign. Same results.

    PDF Press is also attached.

    The workaround was to export the InDesign file as an EPS file.

    Can you fix it on the next update? Or the gradient was too complicated for Illustrator?

    Let us know. Thanks!

    Latest versions of Illustrator, InDesign and Acrobat.
    Latest MacOS Sierra. 8GB RAM.

    We have an issue with an InDesign PDF Press Quality opened in Illustrator...

    Our InDesign file is OK. The PDF PRESS exported from InDesign is OK.
    Both are showing a gradient type below the black type and print well on our XEROX proofer (see file PDF from InDesign).

    When we open this PDF PRESS in Illustrator, the gradient type below the black type disappear (see file PDF from InDesign opened in Illustrator).
    We tried with regular type and outlined type in InDesign. Same results.

    PDF Press is also attached.

    The workaround was to export the InDesign file as an EPS… more

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16. AI CC2017 open slow, lags, slow response while while working in Windows 10

    AI CC2017 open slow, lags, slow response while while working in Windows 10

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Thanks for reporting the issue and sorry for the inconvenience caused .
    I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-

    Version of illustrator you are currently working on
    Your hardware specs
    Is this specific to some file?
    If yes will it be possible for you to share the file with us at sharewithai@adobe.com

    Please mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.

17. Transform Tool

    Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi
    Thanks for reporting the issue, Illustrator team really appreciates this.

    Unfortunately, we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
    1.Kindly please provide us your preferences settings
    2. Steps to collect Preference Settings
    For Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
    Mac: ~/Library/Preferences/Adobe Illustrator 25 Settings
    3. Copy the Adobe Illustrator 25 Settings and share with us in a zip file on ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

18. Illustrator GPU performance | Driver updates

    Using Illustrator V25.1
    GPU Details
    Vendor: Intel
    Device: Intel(R) Iris(R) XE Graphics
    WIndows 10
    Keeps crashing, suggestion for the fix from Adobe is to check and update drivers. I have followed the instructions and updated the drivers using Adobe instructions. Illustrator is still crashing and Adobe is still suggesting the same fix. Have double checked graphics driver is up-to-date and Intel confirms that it is.

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19. AMD and new CPUS/GPUS realy bad with Overprint ON in Illustrator

    New CPUS/GPUS realy bad performance with illustrator.

    Hello Adobe, i recently bought new computers for our company becouse people were complaining about Illustrator beeing slow.

    These are the new computers:
    -AMD 3900x + RTX 2080 + 64GB 3600Mhz ram + win10 1903
    -AMD 3700x + 5700XT + 32GB 3200Mhz ram + win10 1903

    After trying out Illustrator on these systems i thought to myself.......why do we even use Illustrator?

    How come a 3000 euro computer runs slow with overprint ON with simple squares drawn on the art board???

    I want Adobe to explain to me why a I7 6700 with a GTX960 and 16GB ram runs the same project, smoother than a 3000 euro state of the art computer????

    If i put the resolution of these PC.s to FHD, the program runs normaly, not faster, not slower, just plain normal.
    If i put the native resolution of the monitor wich is 1440p, Illustrator is simply a chunk of **** software unable to use that kind of native resolution without breaking itself apart, it is simply unusable in 2k.
    So.....solution, putting everything in 1080p.

    Great, so there is no real reason for people to buy high end computers to run the software fast, when in fact your software only uses 1 or 2 cores and 2 or 3 GB of ram and doesnt use the hardware available to do the work it is supose to do!!!

    We are in 2019!!!! The year 2004 was 15 year ago!!!!!

    I have 31 computers working with AI and the oldest computers are the ones who work best....this is just plain ridiculous and a total embarrassment for a company like Adobe to let this software run like this.

    Illustrator is a PRODUCTION SOFTWARE!!!!! We, at our company and tones of other people pay thousands of euros every year to be able to produce with Illustrator and the software is simply not able to keep up with todays demands for performance and productivity along with every version that comes out getting worse and worse and worse.

    PLEASE ADOBE adress the performance issues!!!!!!
    We do not need fancy features if the BASICS dont work at ALL!!
    We need AI to use the hardware it is given!!! so the better the hardware the better the software runs....this is simple!!!

    PLEASE work on the performance issues with AMD CPU.s(wich are a lot better now than intel) work on the performance issues with AMD cards(wich in mid range are BETTER than nvideas)

    You guys need to address everything related to performance with Illustrator.
    The program is starting to become trash and people are quiting Adobe becouse of this.

    PLEASE, address this issue.
    Thank you very much in advance.

    New CPUS/GPUS realy bad performance with illustrator.

    Hello Adobe, i recently bought new computers for our company becouse people were complaining about Illustrator beeing slow.

    These are the new computers:
    -AMD 3900x + RTX 2080 + 64GB 3600Mhz ram + win10 1903
    -AMD 3700x + 5700XT + 32GB 3200Mhz ram + win10 1903

    After trying out Illustrator on these systems i thought to myself.......why do we even use Illustrator?

    How come a 3000 euro computer runs slow with overprint ON with simple squares drawn on the art board???

    I want Adobe to explain to me why a I7 6700 with… more

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20. Regular Crashes

    October Release just kept crashing...had to revert to previous release to prevent losing work and time

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh