690 results found

1. Illustrator 2019, 2020 keeps crashing on a new MacBook Pro, Catalina OS10.15.4. Always crashes after computer sleep

   I just got a new MacBook Pro to replace an 11 YO iMac on which I was using Illustrator CS6. I had to switch to CC Illustrator. It crashes (about 8 times today alone)--almost always if I put computer to sleep with Illustrator open, but sometimes during work

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2. Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave

   Hi
   I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
   First the screen freezes.
   Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
   I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
   This is happening every time I open up AI without exception.
   Note: When I started my computer in safe mode-AI is working normally.
   What should we do?
   Thanks in advance.

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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please follow the steps listed in this link to share the crash log to Illustrator team, this will help us investigate and fix this issue. https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html

3. Shape Builder Performance

   Really slow when using Shape Builder on AI 24.1, almost unusable.

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4. Illustrator crashes and causes computer to restart.

   While using Adobe Illustrator, after updating, it has been crashing and causing my computer to shut down after sometimes only a few minutes up to a few hours of use.
   I have used InDesign and Photoshop just as much (as well as Chrome and many other applications) and I don't have any issues with crashing or shutting down. Only when Illustrator is running.

   Attached are my PC specifications.

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5. Opening Graphic styles causes crashes of v23

   Checking on status of incident (ADB-4515680-P0G2). Adobe has connected with my computer twice and we were able to replicate the "crash" or freezing of the program when the graphic styles were opened in Illustrator 23.01. I am currently using V22 when I need to use graphic styles.

   Have the engineers made progress in determining the issue and developing a fix?

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6. 23.0.1 Windows 10: Screen goes black frequently

   23.0.1 Windows 10: Illustrator causes screen to go black frequently. This usually occurs when saving a document

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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Units in AI 2018 not functioning properly

   The new update to Illustrator, 2018, seems to be having issues with files made in previous versions of Illustrator, as of 10/19/17. I'm having trouble setting the Units. When I try to set my rulers to inches, they seem to remain at points - even the properties pallet.

   Although, I just reinstalled 2017 (on 10/20/17) because of these bugs and when I launched the AI app from the CC app, it launched the 2018 version (since I had not yet uninstalled it). When I checked again, this issue seems to have been resolved since yesterday. I kept double checking and I was definitely working in 2018. I thought this may have been remedied because I saved my previous file in 2018, then reopened it in 2018. However, when double checking the original file made in a previous version, the rulers were now working in 2018. I still plan to uninstall 2018 while Adobe works through similar bugs, but it is great to see how fast your teams are responding and fixing these issues. Thanks Adobe! I will check back in on the 2018 AI product in a couple of months and give it another try :)

   The new update to Illustrator, 2018, seems to be having issues with files made in previous versions of Illustrator, as of 10/19/17. I'm having trouble setting the Units. When I try to set my rulers to inches, they seem to remain at points - even the properties pallet.

   Although, I just reinstalled 2017 (on 10/20/17) because of these bugs and when I launched the AI app from the CC app, it launched the 2018 version (since I had not yet uninstalled it). When I checked again, this issue seems to have been resolved since yesterday. I kept double checking and… more

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   Completed (Comments Open)  ·  Anish Kumar responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
   Please refer to our knowledge base FAQ – illustrator.uservoice.com/knowledgebase/art.. if you face difficulty in update.
   Or get in touch with us at any of the other support channels – helpx.adobe.com/support.html

8. Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)

   I’ve documented the issue here:

   this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

   When I start a new document, the Width textbox of the page says "210,00 mm". If I click into the textbox and use the Up key, I’d expect the number to become 211,00 mm, but instead, it gets treated as 21000, so it probably becomes 21001 and then gets truncated to 5779,56 mm (because for whatever reason, Illustrator won’t allow me to design a document larger than 5.7 meters wide, but that’s another issue). Then, the same problems persist in the Transform palette, the top control palette and pretty much everywhere. Also, because of that, trying to move items with the cursor keys result them to instantly jump off the screen (because if their X position is 300,00 mm, and I press the Right key to move them, they end up at 30001,00 or somewhere such.

   Illustrator accepts keyboard input of numbers with a decimal point only (200.5) but those inputs get instantly converted into commas (200,50 mm). When I input a number with a comma (200,5) that number becomes 20050,00 mm. And all **** breaks loose.

   This problem has been reported AGAIN and AGAIN, but seemingly nothing happens.

   This problem does not exist in other apps, including other Adobe apps like Photoshop or InDesign — only in Illustrator.

   I removed ~/Library/Preferences/Adobe Illustrator 21 Settings and ~/Library/Preferences/com.adobe.illustrator.plist

   I uninstalled Adobe Illustrator CC 2017 and installed it again.

   I even switched the app language — previously, I had the English (Arabic) version of AI (enAR) installed and now I’ve installed the English (International) (enGB).

   This all doesn’t help.

   Screen recording 1: http://recordit.co/wimzBKLauT
   Screen recording 2: http://recordit.co/PvkLV2VFz7

   The attachment has my regional settings in macOS and the unit prefs.

   https://forums.adobe.com/message/9769467#9769467

   I’ve documented the issue here:

   this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

   When I start a new document, the Width textbox of the page says "210,00 mm". If I click… more

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   Added To Backlog  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Thank you for reporting the issue. We have added the issue to our backlog.

   With Best Regards,
   Raghuveer Singh

9. Rendering complicated files on MAC requires CPU rather than GPU

   Something is wrong with GPU rendering.

   My old iMac (27" 2016) used to have rendering issues with larger/complicated files. For example, using the HAND tool and moving around, sections would not render/refresh.
   I thought, well it's an old machine the GPU must be dying.

   Then i got a new MacBook M1 MAX with 64GB Memory.

   And I still often see rendering issues and need to switch to CPU.

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10. Stability update made Illustrator very unstable

    I noticed the 27/07/2020 update described itself as addressing stability issues, which I didn't have. Since the update ran, 3 hours ago, I've had three crashes - all when copying text and graphics together. My crash report crashed too.

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    Under Review  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    If you see this issue with AI 24.2.2 update, please revert to 24.2.1. This article contains details for revert to an older version – https://helpx.adobe.com/in/download-install/using/install-previous-version.html
    We are working on a fix for this issue.

11. Preferences reset whenever Illustrator freezes/crashes

    Illustrator freezes or crashes 1 to 2 times a day. I use it for 8 hours a day at work. When it freezes, I have to force quit with Task Manager. I'm using 2020, and I had this exact issue with 2019. However with 2020, whenever it freezes and I force quit, once I open Illustrator again all of my preferences are back to default. These preferences include: custom Keyboard Shortcuts, the workspace, boxes that have been checked (e.g. the Preview box in Envelope Distort).

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12. Lag and Illustrator "Not Responding" after copy command

    The platform is: Illustrator 23.0.6 64-bit, on Win10 Enterprise 1903 latest updates, and with nVidia drivers R430 U5 (431.70).

    The bug is that Illustrator freezes for ~5 seconds after/during a simple copy command, and "Not Responding" is displayed on the top title bar. This can be induced by just opening a new file, drawing a rectangle, then trying to copy it (with Ctrl-C or with the menu command).

    This is destroying my workflow...

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    This certainly is not a normal behaviour of Illustrator.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. slow cursor on second monitor when using Adobe Illustrator - only while using Ai

    When I used illustrator on my second monitor, the mouse cursor is astoundingly slow and a reduced range across the screen. This only happens when I use illustrator, not other applications. I am using a macOS Mohave 10.14.5 (18F132) and am connecting to my monitor with an HDMI using an HDMI/USB adapter for my laptop.

    This costs me in time and efficiency at my job, as I'm sure it does for other people, who have posted similar complaints on adobe forums. Please fix it!

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14. lag issue with Blob Brush

    Major issue with Blob Brush lagging (if using either mouse OR tablet). When using Blob brush on earlier versions, no lag at all.

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15. AI 23.03 - Absolute Performance Hog

    AI has a clear performance problem on my MacBook Pro (Mid 2015, 15", top of the line model). My computer bogs down entirely, fans kick up, the software is extremely slow to respond to doing anything, even simple tasks. It's not isolated to my file--it is the software. Upon quitting, my system returns to normal. The CPU processes for AI were in excess of 120% and consuming nearly 40% of my entire CPU processor power (2.8 GHz i7, 16GB Ram).

    No trouble with previous version of AI.

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16. There is not enough memory available to process the appearance of an object

    MAC OS High Sierra Version 10.13.6
    Processor 3.2Ghz Intel Core i5
    Memory 8GB
    Graphics AMD Redeon R9 M380 2048MB

    Illustrator is CC 2019 23.0.1

    When trying to work on an image, my colleague is constantly getting the above message and the application hangs.
    Could you advise if there is a fix for this?

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17. cursor lag cc2019

    Heavy cursor lag on arrow tools in cc2019. Tracking speed matches fine system wide, but is slowed / delayed in Ai.

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18. lastest update crashes CONSTANTLY

    Just updated to version 23.0 via CC panel and Illustrator won't run more than 2 minutes at a time without crashing. I can't keep it open long enough to determine if there's a specific trend or problem. Selecting any tool from any palette, or trying to move an object on the art board, or while typing... just locks up no matter what I do. VERY FRUSTRATING.

    For what it's worth, I'm on Windows 10 with 32 gb of RAM running 64 bit version of Illustrator. Never crashed before the update.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

19. Window tabs in illustrator glitch can't navigate

    I've lost the ability to navigate and manage my tabs in illustrator on MacOS High Sierra 10.13.3. Multiple restarts of my computer have not solved this, please fix this super frustrating glitch!

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue

20. Left Mouse Button Single Click Acts Like Double Click

    This only seems to happen in Adobe Illustrator CC 2018 and Adobe Bridge. I'll single click on a file to select it and it will open as if it has been double clicked. This happens intermittently. I've checked all the mouse settings and nothing has changed.

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