Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
694 results found
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Switching from one artboard to another drags like a snail when selecting object on the new artboard
Switching from one artboard to another in Artboard panel drags like a snail when selecting object on the new artboard
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
The pointer has gone crazy!
-iMac 27 inch (mid 2010)
-3,2 GHz Intel Core i3
-Memory 8 GB 1333 MHz DDR3
-ATI Radeon HD 5670 512 MB
-MacOS 10.13.5
-Adobe Illustrator CC 2018 v22.1.0.312After updating the last MacOS 10.13.5 system, the cursor/pointer decides to randomly click on the work area. (it's not a mouse problem) This problem is very serious, because it doesn't make me work.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Freeze during heavy detail
I'm working on a macOS High Sierra Version 10.13.4 MacBook Pro on Illustrator 22.1
When I have a detailed design - ie a palm tree with numerous branches. I try and resize it or copy paste it and the program freezes then my whole computer freezes and I have to restart the computer.
I expect this program to be able to handle designs with heavy detail and not freeze up every single time.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Windows 7 Suddenly has Multiple Issues with Illustrator
Creative Cloud in Windows 7 - The start window no longer displays the correct recently used files. The program locks up unexpectedly and once locked will not allow me to save my work. I must use the Task Manager to get out of the program and then start over from the last saved point.
1 vote -
freezes when drawing objects
Whenever I try and draw an new shape or object illustrator freezes. I have tried updating, uninstalling and reinstalling and nothing has fixed the problem. Have to force close the program to leave.
macOS X version Yosemite 10.10.5
Illustrator CC 20171 vote -
Basic functions not working in Illustrator. Shapes don't have the "smart circles" to resize objects. Working in current version on CC
All of a sudden with a current Mac upgrade Illustrator has gone south. Drawing shapes now doesn't allow for smart reshaping, can't select paths, some files just won't allow ANY changes at all. Working on current CC version, 2018
1 vote -
Start-up speed
Illustrator takes 7 seconds to launch on an M.2 SSD - as I have to relaunch the application multiple times during the day to improve performance and reset a number of bugs, this is not really a speedy enough launch time and it needs improving.
1 vote -
Slow on iMac
I have just bought a new iMac Retina 5K 27-inch (2017) with i5 3,4 processor, 16 gb of Ram, Raedon Pro 570 with 4 GB.
Illustrator is very very slow... the files I have are simple vector only with no effects and simple paths. The files are local.
I have a low spec 5 year old pc laptop, the files run better on that...
Please help!2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator 2018 crashes constantly..
Hey there, fellow Illustrator-People,
since yesterday I'm running into an issue that stops me from making any progress on the project I'm currently working on, without any signs of a logical cause here.
I was trying to open up a few recent files I worked on but Illustrator just straight up closes, without any crash pop-up or illustrator re-opening any of the files when getting started again. It's possible to open up illustrator via the app icon, but not via the files I want to edit. I then checked if other files can be opened, and to my surprise, some…
3 votes -
Illustrator now running too slow to use after updating to High Sierra!!
Not an idea. A real issue!!!
3 votes -
Line distortion Issue
I am having this issue while designing in Illustrator. The example attached is only one area that is having this distortion. The smooth lines have little cuts out of them, but when I save it out it seems to be ok. It is very distracting and would like to know if there is a fix for it.
1 voteWe have no access to the Facebook link or Dropbox link you posted. Please email us screen shot on sharewithai@adobe.com
Meanwhile please also check if you are on macOSX 10.13 and are impacted by this: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20384572-high-sierra-macos-10-13-gpu-rendering-issues-wit
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Pixel Loss using Pathfinder (Subtraction)
Hello,
I'm noticing when using the pathfinder subtraction feature I'm getting a loss in pixels in the subtracted object. In this instance I have a design that will be printed on a black shirt. I'm subtracting my top black layer from the layers below. I have attached a screen shot for reference. You can see if you compare the subtracted shape to the top black layer there is a loss of line quality. Basically, you cannot get an EXACT subtraction from one shape to another. Even if you use basic shapes you still have a loss of pixels once subtracted.…
3 votes -
Release Layers (sequence)
When the groups are released into layers I have to specifically deselect any object that I have selected in that layer. If not and I want to simply select the next group or object to continue the same procedure, that layer which I have just released and has an item selected will keep popping open even if I close it specifically. Every time I click on a different object or group in the layers panel that last released one will open up, and in my case it contains a looooot of objects.
Also, as mentioned before, sometimes it seems not…
1 vote -
tools not responsize, grabbing things and not letting them go (including the artboard itself)
My idea is to get this resolved :)
1 vote -
Placed .tiff file making vector image disappear
In my line of work we have "distresses" that we place over the vector image that we've created. The distresses are .tiff files and with the last update have began making the vector image disappear. When printed everything is fine. However most of the time we also have to export as a .png to send our customers a proof and we have to export several times before getting a .png we can use.
1 vote -
layer panel crashes
Scrolling in the layers panel on the laptop crashed illustrator
and all the images disappeared from the recovered file.
my illustrator version is 22.1 64bit.
i am running win10 64 bit up to date.
please fix this I am loosing whole days work due to this.1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
1 vote
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Mac is frozen when moving objects around
Hi, I'm using Illustrator CC on a Macbook (High Sierra). It very often freezes completely and nothing helps, but hard reset. It's very annoying, as this happens 10-15 times when making a Figure for a publication. It happens when moving simple objects around. I tried to reinstall and to purge the preferences, nothing really helps. Can someone help?
THanks1 vote -
Consistent repeat crashes
Consistent repeat crashes. I'm on a MAC High Sierra. I know my Illustrator 21.1 will at least crash around 10am and 3pm EVERYDAY. It goes through phases where it will crash 4 times a day.
I am merely opening an Illustrator file from my desktop or in a folder on my desktop that is 1mb -5mb most times when this happens. When clicking on the file and waiting for this small file to open and nothing happens I realize that it's locked up.
I check the task manager and sure enough it's not responding and I have to force quit…
2 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Chrashed
When i try to change the color of something with the Touch Bar (Grayscale), it didn't change the color and crash the app many times i tried it.
1 vote
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