Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
376 results found
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Graphic bug
When I copy and paste a vector, or increase / decrease the screen, or do image trace it happens
1 vote -
Libraries panel doesn’t show up on a second screen
I'm working on 2 screens. My Libraries panel is only visible when the panel is on the main Screen (Screen N°1).
Or I need to place all my panels on my second screen to have my main file only.To be able to have the contents of my Libraries i have to place the Libraries panel on my main screen.
I would like to have it on the second screen.1 vote -
Bizarre Issues with Fonts and Rendering; Creative Cloud
Subject: Bizarre Issues with Fonts and Rendering; Creative Cloud
Illustrator 2018 CC 22.0.1
Mac OS El Capitan 10.11.6
Suitcase Fusion 19.0.4 (6333)iMac (Retina 5K, 27-inch, Late 2015)
3.2 Ghz Intel Core i5
24GB DDR3I’m not sure when this started - possibly when the recent update for Creative Cloud occurred. One day I was unable to take a screenshot without it looking distorted and something strange happened with my screen in the top navigation bar - again all distorted. I had to restart.
Recently I couldn’t sign into Creative Cloud as it was greyed out. Had to restart.
Now…
1 vote -
Illustrator cc 2018 does not work correctly with the Nvidia GF 610m graphics card.
The program closes with an error when selecting the brush tool. Is there any solution to this problem? I know about switching to an integrated graphics card, but its performance is very small. I noticed the same thing when working with nvidia in illustrator, the tooltip does not show any hints, just the new dialog for creating a new document does not appear (only the advanced one works or the old one works, I do not know how it is called correctly).
2 votes -
Random path shown at 315° angle on closed object
Illustrator CC 22.0.1 This has happened occasionally in the past few versions.
I'll create an object with the pen tool, and close the object. When I zoom to make modifications on the path I sometimes see a path shoot off to the right at ~315° from one of the anchor points and it looks like the path connecting two anchor points isn't there. As I move it around or zoom out it'll disappear, but if I move back it comes back. Editing the object isn't affected, but it is highly visually distracting. Attached video file illustrates.1 vote -
path view
Version: Illustrator CC 2018 22.0 (Standard)
Illustrator does not show a path view. When I select Path View, the object is no longer selectable and no path view is displayed.
It's the same with every file, both simple and brand new.
It didn't work in the previous version either.
In older versions it worked without any problems.1 vote -
DrawArt Suite issue on OS 10.13 and CC 2018
I'm using the AIDrawArtSuite to render objects in my plug-in.
This function works fine on windows and os x for CC, CC 2014, CC 2015, CC 2017 and CC 2018 except for macOS 10.13
On my macbook pro 2014 with a nvidia card and OS 10.13.2, the result is not correct.
If I'm disabling the GPU performance, the result is now correct.1 voteHi,
Since the issue was logged as Annonymous we cannot engage with you here.
Please get in touch with us at sharewithai@adobe.com so that we can engage on the issue. We would also like to invite you on to our prerelease program, this is an open program and all Plugin developers get early SDK to be prepared in time for all the releases. Link to join pre-release: https://adobe.ly/1o2SDsgWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
doesn't display proper illustration
It didn't happen in C6 version. The line and shape(colored) doesn't display accurately. (Ref. attached)
2 votes -
Sierra (macOS 10.12.6) GPU rendering issues for Illustrator CC 2018
I recently upgraded to CC 2018, and I've been having issues with pathfinder as well as how paths are being displayed. Attached is a shot of what's occurring...this phenomenon not only happens in new edits since udpdating, but is showing up in files that did not display this way previously.
2 votes -
Vector Shapes Arent Sharp on Hp Envy, But are On iMac
Im working from a HP Envy x360 i7 laptop. My vector shapes are very blurred around its edges, but when I load the document on a iMac computer they are sharp. Any idea what the issue could be?
1 voteMost likely cause would be graphics driver on your machine. Please upgrade graphics drivers to see it resolves the issue. If it still does not. Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Disappearing Content
After zooming in or isolating objects, other objects disappear upon zooming out. I have to select and isolate invisible objects in order for them to reappear.
2 votes -
Crazy jibberish at various zooms
zooming in and out get funky lines everwhere.
1 vote -
Surface Pro GPU Issues
Hello. Been having problems with fonts showing up with 'scratched' edges on Illustrator CC. I've cleaned up caches including font cache and have installed previous Illustrator version 15.3 and still the same issue. Please see attachment to view problem.
11 votesThis issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358
This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link
https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html
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GPU Performance stops working when enabled
Illustrator 21.1.0 (64-bit)
GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Worse situation on M1 macs
macOS Monterey V 12.0.1 (M1 chip)
Illustrator Desktop V 26.0.1Recently I noticed, that performance have some bugs.
It is often, that screen smudges like in screenshot. and thats everyday issue. I need to zoom in and move around, then it disappears. now even Pink stripes showed up, which doesn't disappear...
Also, sometimes when I start new document (from template), there is the pink blink (very short, few mili seconds and the same colour like in screenshot)Today I saw new update for Ai, so updated, will see if this issue was
0 votes -
0 votes
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