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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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275 results found

  1. Zoom w/ Command + Space Bar screen grays out

    Hi - when I zoom in close to anything in AI using Command + Space Bar I will get a grayed out background and the object is very pixelized & strange looking - see attached screenshot. This happens about 50% of the time I do this. Can you look into fixing this bug? MacOS Catalina v 10.15.7, AI 25.4.1 Thank you.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Zoom not working!!!

    Neither pinch nor scroll are working correctly. I tried turning off animated zoom and it doesn't work that way either.

    Very unreliable and choppy with huge steps when it does happen to trigger.

    1 vote

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  3. GPU Preview not available (grayed out) after editing artboard

    With newest version of illustrator the GPU acceleration and GPU-Preview fails in some files. To test it i have created a blank document and the GPU preview works. But when I edit the artboard, the GPU preview is turned off at that moment and cannot be reactivated. Reset the Illustrator-Settings to default doesn't fix it.

    Illustrator 25.2, MacPro2013, GPU AMD FirePro D700, Monitor 2560x1600Pixel, Wacom-Tablet, MacOs Catalina and Mojave testet.

    4 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Strange fake rough approximated outlines around the shapes.

    Hi guys. I'm found this weird bug which completely ruined the possibility to display the projects to client. Look at the color Screenshot - do you see these strange rough aproximation lines, darker then main background? When i'm switched to the Outline view - i see the clean outline.
    This bug is visible when i'm using the transparency for this object.
    I've also added an Ai File with this bug.
    Latest AI version 25.2.1 on macOS 10.14.6 (18G8022)

    3 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 25.3.1 disable GPU visualization

    In this update, GPU visualization disable. I had to reinstal a preview version to solve this issue.

    2 votes

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  6. "View using GPU" greyed out since Illustrator 2021

    Since we have updated to Illustrator 2021, on one of our machines (Mac mini 2018) "View unsing GPU" (CMD+E) is greyed out and can’t be activated. GPU IS activated in the Illustrator Preferences! Using Illustrator 2020, this function works as usual.

    An other glitch, that we noticed on both of our machines (the 2018 mini and a 2019 iMac): When opening a document in Illustrator 2021, the window turns black for a moment until the document is shown. This does not really cause any problems, it is just strange and does not occure with Illustrator 2020.

    5 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Illustrator Background Flickering

    Hey all.... I'm getting a very annoying flickering background in illustrator CC 25.2.3 as I roll the cursor around.

    It stops when I turn off GPU performance but I'd ideally like to have the best performing Ai as possible...other wise what's the point ey?

    MBP spec:

    10.15.7

    MacBook Pro (16-inch, 2019)
    2.3 GHz 8-Core Intel Core i9
    64 GB 2667 MHz DDR4

    AMD Radeon Pro 5500M 8 GB
    Intel UHD Graphics 630 1536 MB

    Very Annoying as this MBP is brand new

    Anyone had the same thing?

    2 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Probleme bei GPU-Ansicht

    1. Illustrator 25.2.1 / macOS mojave 10.14.6

    2.
    Ansichtsprobleme, wenn alle Punkte in der sichtbaren Zeichenfläche angewählt werden (Direktauswahl-Werzeug)

    3.
    Erwartet: Ansicht mit allen ausgewählten Anker-Punkten

    4.
    Ergebnisse:
    - Ansicht entweder nur komplett schwarz
    - oder bunt übereinander liegende Linien

    Screenshots anbei:
    - Ansicht entweder nur komplett schwarz
    - oder bunt übereinander
    Plus Pfadansicht, wie das Objekt normal aussieht

    2 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  9. touch workspace

    using a stylus on normal workspace is more responsive than using brush or pencil tool on touch workspace which is about a second lap to show what we drew

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Transparency mask not refreshing

    I'm not sure if this is a GPU rendering issue or not. When selecting a group of objects and going into transparency mask mode to add a rectangle with black to white gradient, the effect is now not visible until I exit mask mode, which is very frustrating because I then have to keep switching over to see the effect.

    5 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Colors not displaying correctly in Illustrator 25.2.1

    Colors are displaying brighter and incorrectly in CMYK color mode. I've color calibrated my monitor; restarted my computer; uninstalled/reinstalled Illustrator and still all files pulled into Illustrator are displaying this way.

    Mac Big Sur 11.2.3 Illustrator 25.2.1

    I have had trouble with a corrupted preference file in the past, but I also tried deleting the file and reinstalling with no change. I've uploaded a screen shot of how the colors are displaying.

    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Pathfinder Issue - fill not snapping to path in different situations

    This has been happening to me repeatedly for months during different applications of using the pathfinder tool. Usually with using the exclude option. A part of a shape – in the attached case, outlined letters – will be partially filled even though the path shows that they are not filled. It also doesn't seem to matter if I subtract the shapes using the Shape Builder tool or the Pathfinder. I still end up with color filling areas that should be subtracted and the path shows that they are subtracted. This is a process I use for separating files for printing…

    1 vote

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Bug when moving from outline mode to GPU preview in winsows 10

    When i switch to outline view then switch back to GPU preview, the animated zoom stops working

    I'm on the latest illustrator build 25.1 on windows 10 latest build - GPU details as attached

    The only way to fit this si to reboot illustrator

    5 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  14. GPU preview

    If I use rulers the GPU preview switches back to CPU and the Illustrator slow down.
    If I switch off the rulers and open again the GPU preview will OK.

    Mac Mini 2020 M1
    Illustrator 25.2.1 and 25.3 BETA

    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  15. UI labels smear and the canvas is not fully updated

    Hello everyone!
    When I have to move an edge of a shape with the direct selection tool, on the right side of the screen this happens. Plus that it doesn't show the X and Y pixels where the edge belongs. I don't know if it's because of my laptop (Ryzen 7 4700U with AMD Radeon Graphics) Please let me know because it's kinda annoying, thank you so much!

    I searched for it, it's a smart guide's bug, in case I can help you :)

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  16. GPU Preview rendering incorrectly

    Having issues with text and some compound paths acting like they are open paths when previewing with GPU. Viewing in CPU preview renders correctly.
    We have had this issue on both 2017 iMacs and new Windows 10 machines.

    Adobe Illustrator 25.2
    Windows 10
    Nvidia RTX 2070 Super (457.07 drivers)

    4 votes

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  17. 合成フォント使用時に、欧文書体のベースラインがずれる

    1. macOS Catalina 10.15.5 Mac mini (2018) プロセッサ/3.2 GHz 6コアIntel Core i7 メモリ/16 GB 2667 MHz DDR4 グラフィックス/Intel UHD Graphics 630 1536 MB

    Adobe illustrator 2021(25.2.1)

    2.問題が発生したときに実行していた手順
    和文と欧文で合成フォントを作成。
    今回は「TBゴシックstd」と「Berthold Akzidenz Grotesk」を使用。
    Berthold Akzidenz Groteskのサイズを112%、ベースラインを-2%に設定。
    テキストをアウトライン化時に発見。

    3.想定していた結果
    普通にアウトライン化される。

    4.実際の結果
    GPUプレビュー使用時に合成フォントの欧文ベースラインが正しく反映されて表示されない。
    検証したところ、フォントサイズ24ptまではベースラインの数値が反映されず0%で表示。25pt以上でズレて表示される。
    25ptで一番顕著にズレが発生し、フォントサイズが大きくなるにつれてズレ幅が少なくなっていく。
    アウトライン化すると表示からズレて、(おそらく)ベースラインに入力した数値が反映された位置でオブジェクトになる。

    入稿時などにアウトライン化する際にズレが発生するため非常に危険です。

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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    Need More Info  ·  PCM Maro responded

    こちら「合成フォントで欧文フォントのベースラインが正しく反映されない」という問題ですが、ご報告いただいたフォント以外の組み合わせの合成フォントで再現いたしますか?
    他のフォントで検証しておりますが、再現できませんでした。

    お手数をおかけしますが、ご確認くださいますよう、よろしくお願いしたします。

    Illustrator チーム

  18. GPU & Clipping Masks

    Since the v25.2 update, AI is having trouble showing backgrounds with clipping paths and displays as all white. When I turn off GPU acceleration, the graphic returns.

    Also, when I PDF the file or open in the previous version, 25.1 or 24.3, everything displays properly.

    Running macOS 10.14.6 on a late 2014 Retina iMac.

    2 votes

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  19. 1 vote

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  20. pattern glitch

    When moving an object with a pattern fill, I get these streaks and the lag is TERRIBLE. This also happens when editing a pattern as well.

    I'm working on a new iMac with an M1 chip. So far my Adobe programs run very slowly... not the upgrade I thought I'd be making.

    Please fix the pattern interface.

    1 vote

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