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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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331 results found

  1. The top of my screen is glitching out whenever I open Ai ver 27.1.1

    I have attached two images but the top of my screen moves around with these small dots and strange green glitches whenever i move the mouse or do anything. The whole software is being really buggy too.

    2 votes

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  2. 1 vote

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  3. Active GPU renders incorrect

    Though marked compatible, the AMD Radeon Vega II does not render Illustrator art work correctly. In this case a Compound Path (see what happens to the top of the letters B DIR), without GPU and with GPU.

    I am on MacOS Monery 12.6 / Ai 27.2

    1 vote

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  4. CPU and GPU preview aren't working correctly

    This is the difference I have while viewing through CPU or GPU. The correct en smooth view is CPU and the other GPU. I never had this problem before with illustrator until a month ago but then again only with DXF files. Now it also jumped into my regular files.. I can't visualy snap lines to each other because they appear to be off but when viewing with CPU they aren't. How can this problem still be there, I saw messages appearing from 2018 with the same reports... Also attached my mac's specs.
    Please let me know how to solve…

    1 vote

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  5. Swatch & Tool Names don't appear when I pause/hover the cursor over them.

    MacOs Monterey 12.0.1
    Adobe Illustrator 26.2.1

    When you hover over a swatch or tool & leave the cursor there for a second, the name of the swatch/tool always showed along with keyboard shortcuts for many of the tools.

    I was searching the Pantone colors & two colors came up. Rather than just one quick step, I had to do several.

    What should happen:
    I hover the cursor over the colors for a second to see which was which. Then I pick the one I was looking for.

    What happens now:
    I hover the cursor over the colors & nothing shows…

    3 votes

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  6. GPU preview crashes after a few minutes

    After a few minutes with an open file the screen flashes white and GPU preview support goes away. The GPU preview is greyed out. Interestingly I don't need to restart Illustrator, I just need to shut the file down an re-open it then GPU preview is back. The files affected have embedded images within them. I have an Nvidia 3080ti graphics card with an AMD 5950x running latest versions of illustrator (happens with the beta too though it did seem to last longer before the white flash) all drivers and os up to date.. Nothing to do with outline mode…

    1 vote

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  7. Grey rendering/latency issues MAC Ventura

    since updating my MAC to Ventura I have been experiencing what seems to be graphics issues on Illustrator.

    I am able to move the cursor over these grey areas which begins to erase them, however the next time I move positions more grey areas appear.

    1 vote

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  8. Sharp corners of a convex curve get displayed wrong

    I've noticed on this newer version of Illustrator that some corners are showing an odd line overlap. Noticeable when zoomed in. I've attached pictures.

    It is also applying this to shapes made in older versions.

    55 votes

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  9. Effekt Transformieren

    Ich erstelle gerade Seamless Pattern. Eigentlich sollte der Effekt eine Kachelung ohne Fugen erstellen. Tut er aber nicht. Es entsteht jedes mal eine Fuge zwischen den einzelnen Kacheln. Und diese Fuge sollte nicht da sein

    1 vote

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  10. 1 vote

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  11. Greyed out when view by GPU (Apple Silicon)

    On Mac with Apple Silicon, images greyed out when choosing View by GPU and the colours are not accurate, and only display correctly when viewed by CPU.

    2 votes

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  12. View Using GPU Gets Greyed Out Permanently with Outline Mode

    Hello, with fresh preferences, 'View using GPU' and scrubby zoom are enabled in Illustrator. if I turn on Outline Mode, Illustrator loses connection with my GPU. The 'View using GPU' option becomes greyed out and never restores. In order to get it back I have to delete my preferences. Here is my system info:

    Illustrator 25.1
    OS: Windows 10
    GPU: 2 x NVIDIA Titan Black
    RAM: 64 GB Memory
    GPU Driver: Driver 460.89
    Display: ASUS PQ321Q 4K

    99 votes

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  13. pattern swatches using raster artwork creating glitch

    I am using a mac studio, M1 Max chip, Ventura 13.1, and Illustrator 27.1.1. Issue occurs when using GPU view.

    I use pattern swatches extensively in my work to create a digital foil effect. My pattern swatches are made from raster images placed into Illustrator. I have been using this for years with no problem and am only experiencing this problem since upgrading my computer and my software.

    When I move artwork that uses the pattern swatches, splotches of my pattern appear in my document, sometimes even on my artboard covering my artwork.

    This directly interferes with my workflow.

    1 vote

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  14. GPU acceleration issue

    Adobe Illustrator have problem with GPU acceleration.

    Some of part of screen disapeared when move object.

    BUG tested on graphics card:

    GTX 1660
    RTX 3060 TI
    RTX 3080 TI
    Laptop Dell Latitude 5420 with Intel Iris Xe Graphics.

    Problem occurs on 2 situations:

    When trim view is enabled,
    When project have many object.
    Watch the attached movie.

    I think this is global problem which which affects all users.
    Tested on different AI versions.
    I think this bug occurs many, many time earlier.

    5 votes

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  15. 1 vote

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  16. Coordinates not showing in Overprint Preview

    On Intel Macs running Monterey (Issue does not appear to happen on Apple Silicon Macs), with the GPU Performance turned off the coordinates do not show when dragging an anchor point. If GPU Performance is turned on it does work but only in Outline View.

    Steps to Reproduce
    1. Create blank file, have GPU Performance turned off
    2. Drag to create a new square object
    3. Turn GPU Performance on and change to Outline View
    4. Drag to create a new square object (Coordinates now show in Outline View)
    5. Change to Overprint Preview
    6. Drag to create a new…

    2 votes

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  17. Illustrator keeps rendering 3d objects when trying to edit them, at every step

    Illustrator keeps rendering 3d objects when trying to edit them, at every step

    Using 26.4 version of AI on windows 11
    checked with the Adobe Expert on remote session
    happening with all files including a new file as well

    1 vote

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  18. Black Boxes appear and Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1

    Well, I updated illustrator today and have major viewing issues.

    Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.

    MacOS Catalina version 10.15.6

    Adobe Illustrator v25.3.1

    31 votes

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    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  19. images with opacity masks not appearing in GPU preview with Trim View on

    Some images with opacity masks not appearing in GPU preview with Trim View on. They appear all the time in CPU preview, but disappear again when switch back to GPU preview. See screen shots: first is GPU preview in Trim View., second is GPU preview normal.

    1 vote

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  20. Illustrator crash and spikes GPU (3080ti) requesting more VRAM than usual error code 6 with pid=263

    Hello,
    Details of your operating system: Windows 11 Pro Version 10.0.22000
    The version of Adobe Illustrator (desktop) : 26.5
    I work with high-amount data content and AI keeps crashing randomly, on a stable high end station with 12900k, 32GB of RAM and a 3080ti. 

    To reproduce the issue:

    I work with these rather heavier files up to a point
    the whole PC stalls and freezes, (inclusively desktop and any app), mouse can't be moved, no input can be taken.
    After a few seconds or 1+ minute, i hear the sound stuttering (if i was playing music during the crash)
    then…

    2 votes

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