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Illustrator (Desktop) Bugs

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  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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421 results found

  1. Long fake mirage curved path when zoomed in at maximum

    I used the Object > Expand on a stroke path I created
    When I zoom in to like 12750% or more, I see this long pen line that doesn't connect to the next anchor point, but when I zoom out it disappears like it was never there.
    It's nothing much, but it is annoying to keep seeing when I work.

    Windows 10
    25.3.1

    4 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. Artwork disappears when zoomed in

    Whenever I am zooming in (2400% +), my artwork disappears and the who canvas turns gray. If I mouse over my artwork, i'll see a very pixelated outline of my artwork. I've attached a screenshot of my issue. I've tried restarting my MBP, uninstalling and reinstalling AI. I've tried closing out AI and reopening– but nothing I am doing is fixing this issue. Please help, I need to continue working on client projects.

    4 votes

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    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. Zoom not working!!!

    Neither pinch nor scroll are working correctly. I tried turning off animated zoom and it doesn't work that way either.

    Very unreliable and choppy with huge steps when it does happen to trigger.

    2 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. Illustrator stürzt nach Umschalten auf "Pfadansicht" ab.

    Windows 10 - Illustrator 25.3.1

    Ein Dokument in welchem ein 1px Raster mit 4 Unterteilungen angelegt wurde, bringt nach umschalten auf die Pfadansicht das Programm zum abstürzen.
    Wenn ich den Raster ausblende, funktioniert Illustrator einwandfrei.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. canvas background disappearing

    view goes from white to checkerboard out of nowhere recently... maybe in the last week or so? seems like a bug that needs to be addressed

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. Illustrator running really slow, no GPU preview

    Hi Illustrator 25.3.1 is running horribly slow on my MacBook Pro (15-inch, 2018) / 2.2 GHz 6-Core Intel Core i7 / 32 GB 2400 MHz DDR4 / Radeon Pro 555X 4 GB - it is constantly running CPU Preview, I cannot get it to use GPU. Zoom in and out is awful to use. Illustrator is impeding my productivity. Please help.

    5 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. Black Boxes appear and Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1

    Well, I updated illustrator today and have major viewing issues.

    Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.

    MacOS Catalina version 10.15.6

    Adobe Illustrator v25.3.1

    32 votes

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    28 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Wake from sleep issues

    Illustrator, since the update, when waking from sleep, or even just display sleep - has started to resize the main app window to about 2/3 height of the screen and then when transforming objects (any movement or rotation etc) the pasteboard flickers. The pasteboard also changes shade when shifting bewteen tools - again only after waking from sleep.

    It is a brand new Mac Mini, and only affects Illustrator WITHIN the window - i.e. only the pasteboard - no menus or tools etc flicker.

    Edit: I have just noticed I get same behaviour with the window resize and some flickering…

    4 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  9. Screen goes white as soon as I draw something

    As soon as I open an Illustrator document and draw or touch an object, the screen goes white. I switch between gpu and cpu rendering, nothing changes.

    M1 MBP, newest os and illustrator version, not the beta or pre version, rosetta 2 mode.

    2 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team is aware of a similar looking issue, where this is due to Anchor Point Size preference set to Max value. Please check if changing it from Max to any other value resolves this and comment back.

    The investigation continues to get the root cause of this preference corruption.

  10. Sharp corners of a convex curve get displayed wrong with GPU Preview

    I've noticed on this newer version of Illustrator that some corners are showing an odd line overlap. Noticeable when zoomed in. I've attached pictures.

    It is also applying this to shapes made in older versions.

    60 votes

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    52 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  11. 合成フォント使用時に、欧文書体のベースラインがずれる

    1. macOS Catalina 10.15.5 Mac mini (2018) プロセッサ／3.2 GHz 6コアIntel Core i7 メモリ／16 GB 2667 MHz DDR4 グラフィックス／Intel UHD Graphics 630 1536 MB

    Adobe illustrator 2021(25.2.1)

    2.問題が発生したときに実行していた手順
    和文と欧文で合成フォントを作成。
    今回は「TBゴシックstd」と「Berthold Akzidenz Grotesk」を使用。
    Berthold Akzidenz Groteskのサイズを112%、ベースラインを-2%に設定。
    テキストをアウトライン化時に発見。

    3.想定していた結果
    普通にアウトライン化される。

    4.実際の結果
    GPUプレビュー使用時に合成フォントの欧文ベースラインが正しく反映されて表示されない。
    検証したところ、フォントサイズ24ptまではベースラインの数値が反映されず0%で表示。25pt以上でズレて表示される。
    25ptで一番顕著にズレが発生し、フォントサイズが大きくなるにつれてズレ幅が少なくなっていく。
    アウトライン化すると表示からズレて、（おそらく）ベースラインに入力した数値が反映された位置でオブジェクトになる。

    入稿時などにアウトライン化する際にズレが発生するため非常に危険です。

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    こちら「合成フォントで欧文フォントのベースラインが正しく反映されない」という問題ですが、ご報告いただいたフォント以外の組み合わせの合成フォントで再現いたしますか？
    他のフォントで検証しておりますが、再現できませんでした。

    お手数をおかけしますが、ご確認くださいますよう、よろしくお願いしたします。

    Illustrator チーム

  12. Out of GPU memory issue

    Using JS to batch processing for hundreds of .ai files, Out of GPU memory warning popup. You can find the warning information in attachment.
    During batch processing, each loop will close the processed image by using document.close() function.
    Thanks!

    OS: macOS Big Sur
    Illustrator: 25.2.1

    4 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. Jagged artefacts on edges of objects with gradient fills or transparency

    Revisiting a Logo Artwork that I did last year (created using V.24x), the artwork has now changed ... there are jagged lines around the edges of shapes that were filled with transparency gradients. (see pic 1) This is not due to any extra nodes; the underlying geometry is the same (see pic 2).
    If I use 'Flatten Transparency' it solves the jagged lines, but adds extra 'blocks' in the corners (see pic 3). This is not something that used to happen.
    This is not multiple objects stacked, so can't Ungroup and it isn't a compound path so I can't Release.

    …

    44 votes

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    39 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  14. Black and colored small rectangles grid-like garbage glitches appears

    See the picture (I do not know how to explain it)

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. 透明部分を含むグレースケールモードのPSDファイルを配置するとGPUプレビューできない。

    オペレーティングシステム　macOS 10.15.6（imac20,1 32GBmem/1TBSSD/AMD Radeon Pro 5300_4GB）
    Illustrator CC ver.25.2.3

    問題が発生したときに実行していた手順
    1. CMYKドキュメントをGPU表示で編集中に透明部分を含むグレースケールモードのPSDファイルを配置する。
    2. GPUプレビューからCPUプレビューに切り替わり、以降、Illustratorを再起動するまでそのドキュメントでは先程の配置画像を除去してもGPUプレビュー表示に戻せない。

    想定していた結果
    GPU表示が正しく機能する。

    実際の結果
    CPU表示に強制的に切り替わってしまい、GPUプレビュー表示に出来ない。

    RGBモードのドキュメントではこの症状は発生しません。透明部分を含む画像形式であっても他の形式ではこの問題は発生しません。また、Windowsでは起きないとの報告を受けています。
    以下のコミュニティスレッドをご参照下さい。
    https://community.adobe.com/t5/illustratorフォーラム/gpuで表示-が使えなくなる/m-p/12040056#M25098

    40 votes

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    8 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. Illustrator Background Flickering

    Hey all.... I'm getting a very annoying flickering background in illustrator CC 25.2.3 as I roll the cursor around.

    It stops when I turn off GPU performance but I'd ideally like to have the best performing Ai as possible...other wise what's the point ey?

    MBP spec:

    10.15.7

    MacBook Pro (16-inch, 2019)
    2.3 GHz 8-Core Intel Core i9
    64 GB 2667 MHz DDR4

    AMD Radeon Pro 5500M 8 GB
    Intel UHD Graphics 630 1536 MB

    Very Annoying as this MBP is brand new

    Anyone had the same thing?

    5 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  17. Probleme bei GPU-Ansicht

    1. Illustrator 25.2.1 / macOS mojave 10.14.6

    2.
    Ansichtsprobleme, wenn alle Punkte in der sichtbaren Zeichenfläche angewählt werden (Direktauswahl-Werzeug)

    3.
    Erwartet: Ansicht mit allen ausgewählten Anker-Punkten

    4.
    Ergebnisse:
    - Ansicht entweder nur komplett schwarz
    - oder bunt übereinander liegende Linien

    Screenshots anbei:
    - Ansicht entweder nur komplett schwarz
    - oder bunt übereinander
    Plus Pfadansicht, wie das Objekt normal aussieht

    2 votes

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  18. GPU support crashes reproducibly on different Macs (Mac OS 10.3 + Ai 25.x)

    The hole GPU support with Illustrator 2021 is broken on the Mac with Big Sur since the release of CC 2021 (Mac OS 10.3 + Ai 25.2.3). GPU support works with a blank document. The GPU support crashes reproducibly: switch on rulers > GPU crashes, open document with guides > GPU crashes, double click on grouped elements > GPU crashes, resize artboard > GPU crashes. Several upates went by without help. Every (!) colleague I have spoken to has struggles with the same bug since the release of Ai 2021. Both of my Macs (iMac i9 with Vega48 & M1…

    1 vote

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  19. Compound path using expanded fonts (certain fonts) not working correctly.

    Compound path using expanded fonts (certain fonts) not working correctly.

    Illustrator 25.2.1
    MacOS 11.2.3

    1 vote

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  20. anchor point inaccuracy

    latest version of illustrator is not fit for purpose when it is doing things like this.
    macOS 10.15.7

    2 votes

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