Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
345 results found
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Empty artboard name which changes itself when artboard is resized
I have a simple template for business card, made long ago, with a single artboard inside.
Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
If I undo this and make change again, it got 'Artboard 3' and so on.
I expect this artboard…2 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
The "HDV 1080" preset needs fixing
The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.
Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and…
3 votes -
"Control Click to Select Objects Behind" not working
I've contacted Adobe about this in the past. It is still not working. I have selected "Control Click to Select Objects Behind" in Preferences...and yet this does not work. Please get it to work. It's a pretty important function.
3 votes -
Cmd-Shift-A selects all artboards
Cmd-Shift-A usually deselects all. But while the Artboard tool is selected, the same shortcut selects all… the same as pressing Cmd-A.
1 vote -
New Artboard Decimal Rounding
Illustrator 2015.3.1
Created a new document, set artboard to 3.375 x 2.125 with .125 inch bleed. Dialog box rounds to 2 decimal places as usual, but I expect that it honors the 3 decimal input. Save document as PDF, place into InDesign using Bleed box, am surprised to discover that document places at dimensions of 3.63 x 2.38.
Further testing shows that if I enter the proper dimensions with the artboard tool after creating the document, then it honors the 3 decimal places. So it is only the new document dialog that is actually rounding the dimensions.
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Can't create new artwork
new button and menu item just start dialog box so can't create any new artwork from scatch
2 votes -
Photoshop 'Vector Smart Object' is not opening in AI
Photoshop 'Vector Smart Object' is not opening in Latest AI
1 vote -
can't close document
- In version 22.1 I can't close document window by double-clicking title bar like earlier versions.
- I am Illustrator user since 1987 and I really don't want to deal with this new feature.
1 vote -
change the art board crash
When turning off the eye icon in the layers panel
and try to change art board size its crash1 voteCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please update to latest AI CC version 23.0.1.
With Best Regards,
Raghuveer Singh -
Asset Export Undo Deletion
If I delete an asset from the Asset Export Panel, I cannot "undo" to bring it back. I would like to be able to do this in the same way as undoing to restore swatches, layers etc.
1 vote -
Open archives
Toda vez que quero abri um arquivo .ai ao clicar duas vezes nele, ele quer abrir com o photoshop, mesmo eu padronizando para abrir com o illustrator
1 vote -
Align Not Working
Found the solution to the problem.
Search carefuly what you have grouped together. If you have a guide grouped in your object then it wont aling. Find the guide and ungroup it from your object.2 votes -
Opening document
When opening an older document illustrator opens the wrong file at random.
1 vote -
Illustrator CC 2018 (Mac)
I am using Illustrator CC 2018 (Mac). For some reason, the program crashes frequently when I am opening .AI document.
Any ideas on what is going on? I really need to fix this before next Friday. Thanks.1 vote -
Place Jumbling Points on Artwork
MacOS High Sierra 10.13.6 Illustrator 22.1
I was working on an ad and placed the logo of the company and part of the logo looked strange. Turns out it is jumbling random points on random outlines of the logo.
Regular place.
Jumbled partial logo.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
artboard size problem
Artboard and this rectangle are supposedly the same size but they do not match at all. I am trying to create A1 file sizes for print and they are incorrect because of this bug or whatever it is. This is messing with my files and I am so tired of things not working for print because they aren't the correct size.
1 vote -
Not able to resize or draw.
I have created a new document but when i do Ctrl+0, it shows resized percentage but actual document does not resize. Even when drawing nothing shows up. But when i am closing the document, it shows everyting.
I have attached the video.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Selecting hidden guides by mistake
This is difficult to explain, so I'll just go through some steps:
Create some horizontal guides. Make sure they aren't locked.
Now hide guides, you don't want to be bothered with them while you're working on some objects in a different column.
Add some circles or something. They need to overlap where you drew the guides originally.
Drag select over your circles and distribute them on center.It took me a while to figure this one out. searching for it was no help.
The reason it looks jacked is that it's allowing you to move the guides as objects. You…
1 vote -
illustrator jagged line
line and text look jagged and I tried all the settings change by researching in the internet, but nothing fixed it. this problem is persisting for the last two days.
windows 10
illustrator cc 2018
crisp line and text output
but the line and text are looking jagged1 votePlease upgrade to a GPU to resolve this. By design lines on CPU are aliased, GPU rendering will fix this.
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Grid lines disappeared, view-show grid does not help. What can I do?
Grid lines are not showing, view-show grid does not help. What can I do?
1 vote
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