142 results found

1. EPS color bug

   Adobe illustrator keeps changing the colors of .eps images that I link. Both profiles are set to RGB so that should not be a problem.

   See also: https://community.adobe.com/t5/illustrator-discussions/adobe-illustrator-changes-colors-in-linked-images/m-p/13733239

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2. Display different colors even though the color profiles match.

   OS: macOS Ventura 13.6.1
   Software: Illustrator CC 2023, Indesign CC 2023, Photoshop CC 2024

   Steps to Reproduce:

   Step 1:
   Set a unified color profile across all CC applications using Bridge (In this case, Adobe RGB + Japan Color 2011 Coated were used).

   Step 2:
   Create an image in Photoshop in RGB mode with a solid cyan color (#00ffff), embed the color profile, and save it.

   Step 3:
   Place the image created in Photoshop into Indesign and check the values when converted to CMYK in Overprint Preview.

   Step 4:
   Repeat the process from step 3 in Illustrator.

   Expected Result:
   Both Indesign and Illustrator should output the RGB image in CMYK with the same values (in this case, the calculation would be C69, Y31).

   Actual Result:
   Indesign shows the expected result (C69, Y31).
   However, Illustrator outputs different values (C64, Y25).

   Additional Observations:

   This discrepancy is apparent both on-screen and in direct printouts or when exported to PDF (X1a).
   If the color profile is not embedded in the PSD, Illustrator outputs the image as C69, Y31.
   The color profile matching method (Perceptual, Relative Colorimetric, etc.) is set to Perceptual, but the incorrect results in Illustrator match the values of a Relative Colorimetric conversion.
   This suggests that Illustrator is not displaying placed images correctly according to the set configuration.
   I am sharing the files used in this test for reference.
   https://shared-assets.adobe.com/link/1e706170-630c-4917-52ab-c58a9955dfc8

   OS: macOS Ventura 13.6.1
   Software: Illustrator CC 2023, Indesign CC 2023, Photoshop CC 2024

   Steps to Reproduce:

   Step 1:
   Set a unified color profile across all CC applications using Bridge (In this case, Adobe RGB + Japan Color 2011 Coated were used).

   Step 2:
   Create an image in Photoshop in RGB mode with a solid cyan color (#00ffff), embed the color profile, and save it.

   Step 3:
   Place the image created in Photoshop into Indesign and check the values when converted to CMYK in Overprint Preview.

   Step 4:
   Repeat the process from step 3 in Illustrator.

   Expected Result:
   Both Indesign… more

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3. File adding images unnecassarily in file

   When i reopen a file, illustrator has duplicated and randomly placed (and sized) images from within the file or even doubled the link that was in place. It adds an additional image for each link in the file and also asks them to be relinked! Very frustrating having to look through and clean up the file.

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4. Illustrator crashes if you search in the file explorer to relink/change image

   Windows 10 Pro (22H2)
   Illustrator 28.0 (64 bit)

   When you try to relink/change an image you get the file explorer window.
   Then you click on the search box and it freezes, only option is to cancel and return to Illustrator, but the program is frozen and the only solution is to kill it via the Task Manager.

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5. Bug deletou todo o arquivo que estava salvo no pc anteriormente

   Eu estava trabalhando no arquivo há 6 horas, salvando tranquilamente, quando transformei em traçado uma imagem tudo ficou branco como se tivesse deletado tudo. Fechei e abri de novo sem salvar, quando o arquivo abriu veio todo em branco.

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6. Illustrator does not recognize ".jpg" files when placed

   Illustrator does not recognize ".jpg" files when placed

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7. Reopening files and all images have been rotated 90 degrees

   Reopening PDF files that have been worked on the day before and all images have been rotated 90 degrees.

   Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz 3.70 GHz
   32GB RAM
   NVIDIA GeForce RTX 2080 Super
   Windows 11 Pro (22H2)
   64-bit op system

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8. Illustrator turning PNG images yellow/purple / inverted

   Running Illustrator 27.4.1 on Mac OS Ventura 13.2.1.

   Having this issue with clear PNGs on Illustrator. The PNGs look okay when placed on the file. Upon re-opening of the file, all of the clear PNGs have turned negative, having a purple filter/yellow background.

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9. "The file is not readable" Can't paste image into Illustrator without saving it to computer

   When I try to paste an image I copied from pinterest/google etc, it always shows "the file is not readable". Now I have to save every image I want and then drag and drop/place it in illustrator. Which is an additional step I don't need and is very frustrating.

   I've never had this problem before. Can anyone help?

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10. Place individual PSD layers into Illustrator as LINKED files like InDesign

    Placing individual psd layers in Illustrator is a joke compared to Indesign.

    When trying to place a linked and layered psd file in Illustrator you get NO 'options' (even when 'options' is selected in the dialogue box when placing/importing.)

    You have to have 'link' turned off in the dialogue box in order to see the 'options' and even then the psd layers just come in as embedded shapes WHICH AREN'T linked but embedded instead. When you then unembed/link them, NEW .psd files are then created instead of linking back to the original .psd files.

    The Adobe online instructions mention that there are import options for 'Layer Comp', 'When Updating Link', 'Keep Layer Visibility Overrides', 'Use Photoshop’s Layer Visibility'when placing layerd psd files in Illustrator but these options are NOT. EVER displayed for linked files when importing into Illustrator and are always greyed-out on non-linked/embedded files when they do appear.

    The Indesign placing of Individual PSD layers has far more options and is less convoluted.....and the placing of smart, linked illustrator artboards in Photoshop is also much better (even if it would be better to have the option of placing individual Illlustrator layers as smart objects instead.... like AE easily manages to do.)

    It is a mess, all the Adobe software is from one company but yet all apps still have different ways (and options) to simply tranfer layers between each other.

    Placing individual psd layers in Illustrator is a joke compared to Indesign.

    When trying to place a linked and layered psd file in Illustrator you get NO 'options' (even when 'options' is selected in the dialogue box when placing/importing.)

    You have to have 'link' turned off in the dialogue box in order to see the 'options' and even then the psd layers just come in as embedded shapes WHICH AREN'T linked but embedded instead. When you then unembed/link them, NEW .psd files are then created instead of linking back to the original .psd files.

    The Adobe online instructions mention that… more

    5 votes

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11. Illustrator turning all PNGs into negatives (with or without yellow background) after saving and reopening document

    I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
    When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.

    I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than put in a huge transparent photoshop image.

    It happens to all PNGs, even the ones I've made via exporting a vector image as a PNG.

    I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
    When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.

    I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than… more

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    23 votes

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

12. PNG import broken

    Illustrator 25.4.8. (on macOS 10.14.6) can't import PNG files any more. For PNG files that have already been placed in previous versions, Illustrator reports a broken link and doesn't allow to relink. (PNG import worked fine in the previous version of Illustrator.)

    11 votes

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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If this issue still happens for you, please share a PNG image that Ai fail to place. You can do this directly in the comment or send it over to sharewithai@adobe.com if you are not allowed to share it publicly.

    There is a separate report on failing specifically with 1-bit PNGs you can upvote also, if it’s your case.

13. 照片進行影像描圖失敗Photo image tracing failed

    Image tracing with the same PNG file is low-fidelity. At different times, the display results have different drawing effects, and become a failed image drawing. Please correct or explain the reason
    同一張PNG圖檔進行影像描圖 低保真，在不同時間，顯示結果出現不一樣的描圖效果，變成失敗的影像描圖，麻煩修正或是解釋原因

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    3 votes

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14. Bitmap images change color

    I'm using Illustrator 27.4.1 on Mac OS Ventura 13.2, but I've had this problem for several years.

    I link to 1-bit BMPs and color them with a swatch.

    When I have multiple BMPs using multiple colors, the preview will often change to one of the other swatches. It does not export this way, but makes it a challenge to design.

    The fill color is still displayed in the toolbar correctly, but previews incorrectly until I swap the fill and stroke color twice. When i click somewhere else it will change again. In the screen recording, the bottom bmps should be yellow but they change to green.

    The glitch isn't always as consistent as the attached video either. It seems to have some randomness to it. Sometimes the bmp will stay the desired color for longer for instance. Sometimes I have multiple BMPs of varying colors and I don't have this issue. Sometimes they're in groups, sometimes not.

    I'm using Illustrator 27.4.1 on Mac OS Ventura 13.2, but I've had this problem for several years.

    I link to 1-bit BMPs and color them with a swatch.

    When I have multiple BMPs using multiple colors, the preview will often change to one of the other swatches. It does not export this way, but makes it a challenge to design.

    The fill color is still displayed in the toolbar correctly, but previews incorrectly until I swap the fill and stroke color twice. When i click somewhere else it will change again. In the screen recording, the bottom bmps should be… more

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15. Image trace bugged + presets

    Presets are not working as before, constant error when turning on the preview mode.
    Also, when I try to re-edit a traced image, I get a continuous error [UKCO].

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    2 votes

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16. 画像を置き換えで配置すると、操作がおかしくなる

    私だけですか？例えば、WEB製作中、スライダーの画像をいくつか選ぼうとします。１つマスクをかけて、作成します。
    それをコピーして、一つは候補として置いておき、１つの画像を選択し、候補の画像を入れ替えます。ほぼ、１回、前回は２回でそれ以降、イラレがスムーズに機能しなくなります。
    WEB制作で仕事で使っているので非常に困惑しています。
    本日バージョンアップしたのに、治ってなくてがっかり。

    1 vote

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17. Schwarze Rechtecke statt eingefügter Bilder / Placed images turn black

    AI 2.7
    Mac OS Monterey

    Die meissten der eingebetteten Bilder (tifs und pngs) werden plötzlich nur noch als schwarze Rechtecke dargestellt.
    Keine Problemlösung nach Neustart.
    Da es sich um mehr als 50 Bilder handelt wäre ein neu einrichten aller Bilddateien eine Mammut-Aufgabe.
    Was kann ich tun?

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18. Illustrator does not insert images from Telegram by drag&drop

    When I try to drag and drop an image from Telegram into Illustrator, it inserts the text of the temporary file path instead of the image.

    Note that drag&drop from Telegram to Photoshop works correctly. The same method can be used to drag and drop images to the desktop or other applications.

    Mac OS 12.6 (but I have tested it on Windows too)
    Illustrator 26.5 (but also tested with previous versions)

    6 votes

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19. Links panel showing wrong date created and date modified

    MacOS Monterey (12.4) on
    MacBook Pro with M1 Max Chip
    Illustrator 26.3.1
    All placed links show a creation and modified date of Feb 6, 2040. This is every file I open. It doesn't matter if the link is stored locally or on a server. The dates of the file stored in the folder are correct, but the info in the links panel shows the wrong dates. All previous versions of Illustrator show the correct date. This makes Illustrator 2022 unusable for me!

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    7 votes

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20. On Opening, Illustrator can't read linked files and adds multiple copies of linked images

    On some files, on open, I receive an error regarding linked images and when trying to resolve, Illustrator adds multiple copies of the same linked image without actually fixing the original images. It'll add linked images into locked layers where there were no images.

    This started in version 26.4.1 and have tested with uninstalling newer versions, opening the same files on older versions, and installing newer versions until the issue appears.

    Screenshots attached where it shows it adding in linked images, even on layers that were locked and had no images on save.

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