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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. Artwork flashing/glitching while dragging text

    Artwork on different layers is flashing while dragging text. See attached video.
    -Windows 10 Pro 64-bit build 19043
    -Intel i5-8600, NVIDIA GTX 1060 6GB
    -Illustrator 25.4.1 (64-bit)

    The error can be replicated by dragging the text at the bottom of the artboard. Zooming in/out seems to redraw everything properly.

    2 votes
    0 comments  ·  Other...  ·  Admin →
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  2. 25.3.1 (64 bit) Fit on screen remains active after selection

    When selecting "Fit on screen" the selected screen size remains active and next key press is added to % size

    2 votes
    1 comment  ·  User Interface  ·  Admin →
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  3. Convert to Artboards doesn't work if there are Sublayers on the same Layer

    I get the following error message when I try to convert a Rectangle to an Artboard when the rectangle exists on a layer that also contains a Sublayer:

    "To create Artboards, select non-rotated rectangles that are not clipping masks."

    OS: macOS Big Sur Version 11.5

    Illustrator Version 25.4

    2 votes
    1 comment  ·  Documents and Artboards  ·  Admin →
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  4. Transparency mask bug

    Pasting objects from the clipboard inside the Transparency mask mode doesn't work when the "Paste remember layer" feature is turned on inside the Layers panel.

    2 votes
    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  5. イラストレーターの新規作成・読み込みができない。

    iMac OS BigSur バージョン11.5

    2 votes
    Request to Contact Support  ·  2 comments  ·  Launch  ·  Admin →
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  6. pattern glitch

    When moving an object with a pattern fill, I get these streaks and the lag is TERRIBLE. This also happens when editing a pattern as well.

    I'm working on a new iMac with an M1 chip. So far my Adobe programs run very slowly... not the upgrade I thought I'd be making.

    Please fix the pattern interface.

    2 votes
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. Illustrator cloud documents gone - return on uninstall and reinstall, but gone again

    Every time Illustrator starts up it says "cloud documents gone"
    Have to uninstall and reinstall to get them to show...
    but cloud document are gone again after next boot
    The interface eventually breaks, the tools bars stop working, can not change layouts. Signed in, using the most recent version up to date, see attached image.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  8. 25.3.1 disable GPU visualization

    In this update, GPU visualization disable. I had to reinstal a preview version to solve this issue.

    2 votes
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  9. svg mit Konturlinie wird falsch übersetzt

    Illustrator Version 25.4 auf Windows 10

    Beim Speichern einer ai Datei, welche einen Pfad mit einer Konturlinie (mittige Ausrichtung) 0,124 px enthält wird das svg korrekt abgespeichert.
    Ändert man die Ausrichtung zu einer am Pfad innen liegenden oder außen liegenden Konturlinie, wird beim Speichern keine Konturlinie mehr mitgegeben sondern eine Füllfarbe, die die gesamte Fläche betrifft.

    Dies ist eine falsche svg Darstellung bzw. Ausgabe. Nachfolgende ist der Text der svg´s dargestellt.

    svg Inhalt korrekt:
    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    width="163px"…

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  10. スライス作成直後はスライスオプションのショートカットが無効になります

    MacOSX 11.4
    Illustrator ver.25.3.1

    「矩形を選択→オブジェクト＞スライス＞作成」の手順でスライスを作成した直後はショートカット（eg: option+command+K) でスライスオプションのウィンドが開きません。
    一度「矩形を選択→オブジェクト＞スライス＞スライスオプション」の手順でスライスオプションのウィンドを開くと以降はショートカットで同ウインドを開くことができるようになります。
    以前のバージョンからの症状ですが、バージョンがいくつか上がっても修正されないため報告いたします。

    2 votes
    Under Review  ·  0 comments  ·  Other...  ·  Admin →
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  11. "Not Responding" every 30 seconds

    1. Windows 10, Intel i9-9900K, 32GB Mem, Nvidia RTX 2060 Super
    2. Adobe Illustrator Desktop v25.3.1
    3. Open Illustrator
    4. Every 30 seconds, "Not Responding" appears and I am unable to perform any action for approximately 15 seconds

    I also received a System Compatibility Report- Video Intel(R) UHD Graphics 630. I ensured all drivers, windows, and illustrator are up to date. The issue still occurs.

    2 votes
    2 comments  ·  Performance  ·  Admin →
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  12. Graphic Styles lost, duplicated and hard to manage in general.

    I have painstakingly applied graphic styles to hundreds of icons (the final icon library is for a large CAD application and comprises nearly 2600 icons) but all of a sudden, the styles are not recognised any more. Objects are still graphically the same but when I select an object, the styles panel does not light up where it should.
    I have been having trouble getting graphic styles to work properly with styles getting duplicated and the very clunky way of saving and reapplying graphic styles to objects. This issue just makes me think I shouldn't bother. What are Graphic Styles…

    2 votes
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  13. Symbol transformation "Reset" button sometimes greyed out

    Illustrator 25.3.1 on MacOS Big Sur 11.4

    I have several instances of a Symbol on my Artboard, and each has been transformed.

    Some of these instances displays the "Reset" button when I select them, some others don't, and I have no choice but to use the Symbol panel. Why??!?

    2 votes
    5 comments  ·  Symbols  ·  Admin →
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  14. Export for screens scale problem

    Sometime ago, I entered 0.2x in the scale field in the Export for Screens dialog. Now, in all documents, even if I set the scale to 1, I get the 0.2x scale. Even in new documents! I have even tried to delete the scale definition, it always comes back as 0.2x

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  15. Polygon is broken when opening from SVG

    The details to reproduce:
    1. Windows 10.
    2. Illustrator v. 25.3.1
    3. At least one polygon is broken during the import.
    4. The actual and expected results can be found in the attached AIBrokenPolygon.png file.
    5. See attached SVG file (accomack_county.txt, please change the extension to zip)

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  16. Illustrator v 25.3.1 on Mac Big Sur 11.4 Drag n drop multiple photos not dropping

    Adobe support support recommended I post here. When dragging multiple images from Photos, it grabs all images, but only drops 1 image. Copy and paste doesn't work either.

    2 votes
    0 comments  ·  Images, Links  ·  Admin →
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  17. Problem with trasparency with 25.3.1 on 25.2.3 working correct

    When Save PDF with latest version of Illustrator we find problem with image trasparency. With 25.3.1 nothing problem (see file OK)

    2 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  18. Placed image was resized automatically

    I had encounter the issue where the aspect ratio (heights and width) of the placed images .psd was changed when the same file was reopen.

    As attached, 1.png was the originally placed image size.
    After the file was closed and reopen, the aspect ration of the image changed as shown in 2.png

    Please note that the original image was not edited in any way.

    2 votes
    2 comments  ·  Images, Links  ·  Admin →
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  19. Imported objects loosing color from brush and swatch

    objects imported into another illustrator file loose their colors in both preview and swatches. We build items we produce by bring in standard objects that represent items we use over and over. Since the upgrade to 25.3.1, when we import those objects, the color is removed, does not happen in 25.2.3.

    macOS 11.4
    Illustrator 25.3.1 problem app
    Illustrator 25.2.3 no issue

    copy a lace object from sample to another file and it will loose its color

    2 votes
    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  20. Copy and Paste

    Observation
    • If a User copies text from Illustrator and attempts to paste that data (such as a very detailed and random artboard range) into the Range field of a Export dialogue box they will be unable to paste that information

    Results
    • User is forced to paste the text into a Browser address bar (for example) and copy it again for the paste function in the Range field to work

    Expected Results
    • A User could copy and paste easily within any dialogue box from any source

    OSX

    2 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?
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