Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7722 results found
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Action not showing all recorded attributes
In the Actions panel, most of the settings for some recorded tasks such as saving, exporting, etc. does not show up in the actions panel so I cannot even tell what file type the step is saving as. Is that intentional?
2 votes -
Pattern Editing Mode Swatch Width and Height max out at 4000px
Pattern Editing mode lets the user create swatch tiles over 4000px, but does not give you the size of the tile over 4000px. I noticed this first with rectangular pattern that was forcing my computer to crash on edit. I confirmed this behavior by opening a new file creating a 60 in by 60 in square. Pattern was created fine, but the width and height of the swatch still maxed out at 4000px. AI 2018 22.1
2 votes -
Errors or unexpected behavior when GPU Performance features are turned on
"Errors or unexpected behavior when GPU Performance features are turned on" message occurred while tried to new document or open document on MacBook Pro 2018 15" (Touch bar) for Illustrator CC 2015
2 votes -
Illustrator is blurry
Please check the screenshot. meanwhile other than illustrator is every thing is very clear. Please help to fix the issue
2 votes -
Variable Font Rendering Distorts Master
I'm getting some weird things happening with a 4-axis font I'm working on.
Illustrator seems to mangle the outlines for some of the masters. I realize this font is doing some weird stuff, but hoping for some clarification if it's a bug in Illustrator or my font. It appears correctly on the web though, on Axis Praxis(Chrome).
I'm attaching the ttf. It only has an 'H' glyph present. If it's helpful, there's more information about the typeface and intentions at the link below. This issue is related to an upcoming version which isn't available yet. https://www.futurefonts.xyz/scribble-tone/whoa
Mac OS 10.14.4
Illustrator(latest…2 votes -
2 votes
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Intermittent SVG Text Export Bug
Intermittent SVG Text Export Bug
In 23.0.2 (and 23.0.3) when exporting and SVG sometimes text is exported as <text> tags with the layer name as an ID and sometimes the text is wrapped in a <g> and the <g> has an id with the layer name and the <text> element has no id.
The behavior is arbitrary, but one a text element begins exporting wrapped in a <g> it stays that way. Sometimes an element, after editing the text or font, that was exporting correctly will begin exporting wrapped (incorrectly).
This issue makes post-export parsing/processing difficult because you can't depend…
2 votes -
Issues changing type character properties
I have been having issues for a few weeks with illustrator not showing correct font or size. It used to be sporadic, but now it is happening the majority of the time! I even updated my Illustrator CC version & that didn't help.
For example, I will click on some text that is Gotham 15 pt, but the character panel says it is Myriad 12 pt. When I try changing the font or the font size, nothing happens.
It is getting to the point where I am not able to edit text size or font in my own files. Help!
…
2 votes -
Rotate stepper in transform panel shifts anchor point
1) Mac OS 10.14.4, Illustrator 23.0.3.
2)
A - Create a blank document.
B - Draw a line or any other shape.
C - Use the Selection Tool to select the shape.
D - In the Properties>Transform panel, rotate the shape.3)
Expected result: Shape rotates around anchor point (or middle).4)
Actual result: Shape rotates using a swinging arc creating a path similar to the attached.Have restarted Illustrator, problem persists.
2 votes -
Copy text from illustrator and paste into word pastes as image and not editable text
Illustrator CC 22.1.
Mack book pro MacOS high Sierra Version10.13.6.
Microsoft Word Version16.23 (190309)Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.
I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
Since 2011 until 2018 I was able to…2 votesIf you right click in word you should get a paste as text option.
Can you please contact Microsoft support. Like most applications we do promise text in clipboard along with other formats like svg, metafile etc…
It is for word to pick any of these clipboard formats and consume. -
If I have an illustrator file open, and then open a second, I can't view the 2nd file even if it's the one selected
I am having a consistent issue that any time I open a second file in illustrator, the view is always on the first file, even if I have the 2nd file selected. I have not found a way to resolve this so I can't copy and paste between files!
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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No snap to artboard
Snap to artboard not working with smart guides on (or with any other form of snap on) tried on both existing and new files - no snap no feedback of cursor - using drawing tools pen or rectangle.
Illustrator 23.0.1
Windows 10 Enterprise 18032 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Crashes in Windows 10 after closing Illustrator Version 23.03
Illustrator crashes in Windows 10 after closing Illustrator version 23.03. Please have your developers check this error. I am including a screenshot of the error everytime that Illustrator is closed.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Tool Options Palettes Absent On Launch
The tool options palettes (those you select from the Window menu) are occasionally absent on launch. Not every time. Not even most times. It seems to occur in waves; sometimes more frequent, sometimes less frequent. Lately, it's been a near daily occurrence.
Choosing the palettes in the Window menu when this happens does nothing.
I have the palettes grouped in a single column, but it seems to make no difference whether they're grouped or spread out. Likewise it makes no difference if they're on my primary or secondary monitor.
Currently installed version: 23.0.3
I have CC set to auto update.…2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Curved Lines Unclear
Any sort of curve that is drawn, imported, or even text is unclear? I have uninstalled and reinstalled and have no idea what is going on? See image below. Its not a fill or stroke setting. Anybody have any idea what the hell is going on? HELP
2 votes -
can not operate the slider of the gradation panel
I use google translation
- Max OS Mojave 10.14.4, Illustrator CC 2019 23.0.2
- Select a gradient from the tool panel
- I want to operate the gradation slider
- I have a problem with the graphic panel and I can not click the slider. The bug disappears when dragging out of the panel group by dragging the gradient panel, but returning it to the panel group and selecting the gradient again from the tool panel causes the problem again.
The same phenomenon as the attached image occurs. The opacity and position boxes overlap the gradient box, and the gradient slider can not be…
2 votes -
New Update 23.0.3 Causes Failure to Preview and Art Boards Save Erroneously in PDF
New Update 23.0.3 Causes Failure to Preview and Art Boards Save Erroneously in PDF- when saving out files they will error. The saved file will display and print a black gradient space in lieu of the art board and (seemingly random) graphics will be omitted. This is replicated when saving as a new AI or PDF or Printed from the saved file. The original AI file shows it prints normally but the print out is also erroneous.
2 votes -
extension do not work
Illustrator 23.0.2 does not show extensions content even Adobe sample extensions like UI.
I do not have any problem with other CC apps like Photoshop. Photoshop loads a shows the same UI extension.
2 votes -
Problems with Illustrator crashing when printing ink separations as a PDF
I'm having problems with Illustrator crashing when printing ink separations as a PDF. I didn't have the issue before, but now I am. Thankfully I'm able to print my separations to the RIP just fine, so work can progress. However when I try to print separations as a PDF to look them over before sending to the rip, the program freezes and eventually crashes. Does anyone know why this happens and how it can be resolved?
2 votes -
AI 2019 is not using Intel UHD 630 for HW acceleration
We are using AI 2019 or multiple devices, two of them are Mac Mini 2018s with intel 6-core core i5/i7 and UHD 630. One of them has eGPU RX 580 8GB. While AI recognizes GPUs on both Minis, it shows UHD 630 on the one without eGPU and RX 580 on the one with eGPU, it does not seem to use the UHD 630. I tried to use multiple kinds of hardware monitoring software, but the UHD 630 is not being used at all and the performance is terrible. While RX 580 on the other mac is heavily utilized, often…
2 votes
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