Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7721 results found
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Illustrator goes to Safe Mode on startup and detects a problem with Mashine Round font
On Illustrator startup problem this popup appears and tells me it has gone into safe mode Safe Mode.
1 vote -
Dimension Tool panel as a tool subgroup instead of a floating modal panel
If you pick Dimension Tool, a small panel appears. As with the other tools, there should be a small triangle in the bottom right-hand corner to indicate that further options are available. If you click on the tool, these options should pop up BEFORE the tool panel.
1 vote -
SVG export broken
I'm unable to export anything as an SVG, even simple shapes. Using Illustrator 28.7.1 on Mac mini Pro
1 vote -
1 vote
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New Document has strange green lines, rulers, checkered background, and second artboard
My Illustrator recently updated to 28.7.1
Now, when I create a new document in Illustrator, the artboard/working area looks like the attached file.
I'm confused at what this is and the checkerboard background is messing up my vision!!
How do I go back to the plain dark gray work surface with WHITE artboard view?
Also, when I am trying to create 1 artboard, it keeps creating 2 artboards...one filling the whole background and 1 the size that I specified....
1 vote -
Strokes stop working properly.
Ever since version 28.7.1, after a bit of time, today was less than 2 hours, strokes can no longer can be edited.
Changing "Align Strokes" changes nothing, stroke size changes nothing. Changing caps changes nothing. This happens to both new and old strokes on both new and old paths/shapes.
Currently restarting the app seems to work around & reset it, but only for a few hours, then it starts happening again.
P.S. This is on a Mac
1 vote -
Not sure who angered Microsoft, but Adobe Apps not Working again!
It seems like every Tuesday, after Microsoft sports it's guerilla updates, Adobe Apps, especially Illustrator Beta and Illustrator 2024 stop working. They will launch, but won't stay open for long before they just disappear. And though it pretends to save your work, it doesn't. This is probably the fifth or sixth time this has happened.
Last time this happened, I had to uninstall the entire creative suite and run a special program to wipe my drives of all things Adobe then reinstall from scratch to get it to work. What a nightmare.
1 vote -
Computer Won't Sleep after Text Edit in Illustrator
After editing the first text box in an Illustrator document, my computer will neither blank the screen nor go to sleep until Illustrator is closed. The problem started when I installed version 28.6. I am running Windows 10.
The POWERCFG utility in Windows indicates that the offending module is CEPHtmlEngine\CEPHtmlEngine.exe. Don't know if that's helpful. See the screen capture below.
1 vote -
Broken CSS Style Elements in SVG Save and Export
I have been exploring why our company users are seeing full black artboards or random black fill objects in SVG files produced in the Save As\SVG process, as well as exporting SVG using API developer tools. I know there have already been issues with non-alpha-numeric characters (what I will call “irregular characters”), but the issue we are seeing relates to periods (.) specifically.
When files are saved/exported using Style Elements to drive the CSS, if those style names contain a period, ie: "BLACK STROKE .25pt", the Save As SVG export process allows the CSS class label to contain a period.…
1 vote -
properties
Using Latest version of Adobe products. in illustrator Properties Panel not showing & Not able to save the file with CTRL+S or file > save or save as , tried restarting few times. help me solving this
1 vote -
Inconsistent Print Results with Intertwine Tool
The Intertwine tool does not appear to have consistent results from screen to print. A number of images in which I used the tool appear perfectly fine on screen, and even when exported to different file types (such as jpg), but when they are printed directly from their native AI file, the intertwined areas create graphical abnormalities. I've provided one such example below. The right shows the Intertwine tool failing to show the latch plate in between the hook's base and the hook's tip. In the left image, I've corrected this using a transparency mask instead. Please investigate and fix.
1 vote -
Default line stroke color needs to be black and no fill for line segment tool, it keeps reverting back to no fill/no stroke color
This has been going on for a very long time so I'm sure many others have seen this by now. I do A LOT of work using the line segment tool. Nearly 50% of the time I am using it, the stroke color or fill selections change on the tool. It needs to be set on default with no fill, black stroke color, with either .5 or 1 pixel (should be selectable in settings). Please for the love of anything... fix this silly problem.
1 vote -
Ctrl+F sometimes doesn't work
Ctrl+F sometimes work and sometimes doesn't, I have to redo the copy and them Ctrl+F again.
+ it sometimes paste not on the top but under everything.1 vote -
Edges are misaligned at high zoom level
After zooming in on a rectangle, the actual rendered appearance is misaligned with the edges of the rectangle.
1 vote -
Illustrator crashes after adding 3D Materials from Adobe Substance. Deleting default materials leads to problems
Since I downloaded 3D materials in the Adobe substance online application, and added them into Illustrator, the application crashes.
I was able to reach the file (Illustrator Application > Show Package Contents > Contents > Resources > Material Resources > DefaultSubstanceMaterials.) But when I delete them, the textures no longer load, impossible to reboot, try other versions, uninstall-reinstall. It always appears like that, I don't know what to do anymore. Impossible to reuse the materials. If you have a solution, I'm interested. Thank for reading :)1 vote -
Large placed TIFFs fail to preview
Here's my original post from May '23. The issue still exists.
In the many months since, this has cropped up many times and I've had to find workarounds each time. Today is no exception - today's is a flat (not transparent) file 48640 × 26442px, CMYK. Preview fails without Rosetta; Rosetta succeeds in making a preview (but doesn't always, per discussion in the linked thread).
1) Current hardware: 16-inch 2023 MBP. Apple M2 Max, 32GB Ram. Sonoma 14.6.1.
2) Illustrator version 28.1
3) placed a large TIFF
4) expect a preview, don't get one
5) happy to upload files if there's…1 vote -
Illustrator freezes when selecting links & switching documents with placed images
When working on a file that has a few placed images, Illustrator freezes for about 45 seconds when selecting different links in the links panel. This also happens when switching between open documents with placed images. To recreate the problem, I reset the preferences on the latest version of Illustrator, opened 2 files with lots of placed images, then selected different images and switched between the two open documents. Sure enough after a couple of minutes Illustrator started freezing giving me the beachball for about 45 seconds. This bug has only started happening in version 28. I reverted to version…
1 vote -
se rompió el archivo desincrutado despues de editarlo en psd y actualiarse en ilustrator
mejorar la conexion de edicion de imagenes desincrustada entre psd y ilustrator ya que se rompen
1 vote -
Text stroke disappears
Illustrator 28.6 on Mac OS Ventura 13.5.2
I'm not sure whether it's an Illustrator or Photoshop problem.
I have text with white strokes in the background, but when I open the .ai in Photoshop (300dpi) , the white outlines have all disappeared.
They don't appear in the Art View (preview) of the .ai either. Nor if I open the file with Preview or Adobe Acrobat. That's why I'm thinking it's an Illustrator issue. Zooming in with Acrobat actually makes it crash…
I have attached screenshots of my Illustrator artboard (you can see the white strokes), of the JPG I generated…
1 vote -
Save as PDF turns rectangles white, regardless of pdf settings.
Saving a file as a pdf, whether illustrator capabilities are enabled or not, converts my rectangles (made with the rectangle tool (M)) to white. I've tried multiple files, new files, changing from cmyk to rgb and back again, and this keeps happening. If I use the same swatch and draw a shape with the pen tool, this is a non-issue.
1 vote
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