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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7924 results found

  1. Crashing on First Action in New Artboard

    Program crashing as soon as I perform the first action in a new whiteboard. No warning, report, or otherwise. Just closes. Compatibility report shows no issues:

    System Components:

    Operating System Windows v.10.0.22621.1

    No conflicts to report.

    Video Intel(R) UHD Graphics v.27.20.100.9664

    No conflicts to report.

    Video NVIDIA GeForce RTX 2070 Super v.31.0.15.3742

    No conflicts to report.

    Audio Intel(R) Display Audio v.10.27.0.10

    No conflicts to report.

    Audio NVIDIA High Definition Audio v.1.3.40.14

    No conflicts to report.

    Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.49.0.0

    No conflicts to report.

    Audio Realtek(R) Audio v.6.0.9394.1

    No conflicts to report.

    Network Killer E3000 2.5

    …
    1 vote
    1 comment  ·  Performance  ·  Admin →
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  2. UI scaling reverts when using a 4K monitor

    I've enabled UI scaling to the second smallest option, and it initially works, but if I open a window from my workspace when the workspace is collapsed into icon view, and then go back to the full workspace view, the UI for the window downscales. Steps to reproduce:

    1. Set UI scaling to second smallest option
    2. Restart Illustrator
    3. Expand Workspace to panels (note UI size)
    4. Collapse Workspace to icons
    5. Click on an icon to open window
    6. Click on the same icon again to collapse the window back to the Workspace
    7. Expand the Workspace to panels again (note UI size for the…
    1 vote
    3 comments  ·  User Interface  ·  Admin →
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  3. issue on sharing click, the preview always cuted on mobile from the right side of the screen

    issue on sharing click, the preview always cuted on mobile from the right side of the screen

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  4. rulers display bug

    I can't exactly say, which update introduced that bug, but Illustrator 2022 did not have it: sometimes (often when multiple documents are opened) the rulers go wild. When scrolling through the document, multiple copies of the rulers cover the whole screen and hide the artwork. We have this issue on both of our machines (iMac an Mac mini running on Ventura)

    1 vote
    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. The layers of my project have disappeared

    The fact is that I was working and when performing an action, all the layers of my workbench were deleted. Neither cntl + Z, nor file recovery, nor the files in data to recover a past version help me.

    1 vote
    0 comments  ·  Layers  ·  Admin →
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  6. Multiple renames of the work area cannot be sequenced

    Multiple renames of the work area cannot be sequenced
    For example: A-1, A-2...and so on
    The version before the update can be done.

    1 vote
    3 comments  ·  Documents and Artboards  ·  Admin →
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  7. impossible d'effectuer l'opération en raison d'une erreur indéterminée. [!now]

    Bonjour. erreur se produisant à l'enregistrement. erreurs se répétant depuis 15 jours sur différents fichiers et sur différents comptes Ai de la société. Adobe Illustrator 27.8.1 64-bit sous Windows

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  8. File get corrupted after save

    Description:
    I was working on the attached file, I saved without any issue and close Illustrator but when I tried to open the file again I get an error informing that "The file was only partially read", when the file is opened all the elements outside the artboards are not shown, and the artboards are not editable

    Illustrator ver. 27.9
    O.S: Windows 11

    Steps to reproduce:
    1. Open the attached file
    2. Click on the open button

    Expected result: The file is opened with all the original elements available
    Actual result: The file only contains the artboards and these are…

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  9. Auto-recovery gets disabled

    I had auto-recovery on before Illustrator crashed however when I restarted the program I received a prompt that said auto-recovery is now disabled

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  10. アートボードの名前変更

    アートボードの名前変更の際、入力状態でショートカットキーによる言語の変更ができない。
    メジャーアップデート以前はできていました。

    1 vote
    2 comments  ·  Documents and Artboards  ·  Admin →
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  11. Adobe Express QR Code Keeps Crashing Illustrator

    I was working on a poster and needed a QR Code. I built a code in Adobe Express, saved it as SVG file, and opened it, along with my poster, in Illustrator. Every time I tried to copy the QR Code to paste it on my poster, Illustrator crashed. I tried re-doing the code, saving it as different file types, etc. When I recreated the QR Code in a different program, it worked perfectly.

    1 vote
    1 comment  ·  Performance  ·  Admin →
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  12. XML variables error on create xml

    OSX 11.7.8 + Ai 27.9

    many problem when create variables for change ai files linked on artwork

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  13. type orientation not working on illustrator 2023

    type orientation not working on illustrator 2023

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  14. Multiple Artboards only saving as main file name

    When exporting multiple artboards, they are not saving as individual artboard names but rather, trying to save as the main file name.

    Mac Ventura 13.5.1
    Illustrator Desktop Version 27.8.1

    1 vote
    1 comment  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  15. Exporting layered PSDs = Error 2393

    Illustrator 27.8.1 64-bit
    OS: Windows 10

    Exporting AI to layered PSD fails, regardless of DPI or whether artboard exporting is enabled. Flattened PSD export still works. This process ultimately locks up and completely crashes Illustrator.

    Steps: File -> Export -> Export as...

    Attempting the process with a third party export script also locks up Illustrator.

    1 vote
    4 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  16. Pre Release

    I installed the pre-release of Illustrator and can't continue. It says:
    Your Illustrator has expired.
    Huh? That's definitely a bug! I can only uninstall it and return to my regular Illustrator or the Beta release.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  17. GPU Preview Disables GPU Preview & Crashes erase Embedded Files

    Running Illustrator 27.8.1 on macOS Ventura 13.5.1

    MacBook Pro 16" 2022
    M2 Max
    32 GB

    Every now and then Illustrator switches to CPU Preview and disables GPU Preview. This can be fixed (most of the time) by saving, closing the file, and re-opening it.

    Somewhat related, Illustrator crashes daily, and when opening the recovered file, all embedded images are either invisible, black, or turn into noise. When looking at the "Links" panel, those files show up as 0 bytes in size.

    Weirdly enough, general performance is fine.

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  18. error en comandos

    No permite utilizar ningún comando, ni para acercar o alejar. nada...

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  19. Color Picker changes the settings when saved

    I am tweaking a color in Illustrator CC. I make slight adjustments to the Saturation and Brightness controls and hit Save. When I open the color picker again, the Hue, Saturation and Brightness controls are all shifted slightly. The Hue is especially disconcerting as it appears to be shifting left with every save.

    1 vote
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  20. Artboards are deleted after I close the program

    I was working on a project with multiple artboards. I closed and reopened the program and all the artboards except the second one were deleted and the second artboard became "Artboard 1".
    I tried it multiple times and this happens everytime.

    I'm on windows and version 27.9

    1 vote
    3 comments  ·  Documents and Artboards  ·  Admin →
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