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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. Illustrator Delay in Saving File.

    When Saving a File, it takes up to 5 minutes to do so, Is there a solution. please let me know.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  2. text expands inaccurately

    Mac OS 10.13.6 AI 23.1.1
    See att screenshot. I converted this type to outlines, then Expanded Appearance, then Expanded stroke and fill. Results are superimposed over the original red/orange type. You can that the converted outline does not match the type; in general the top is pushed rightward and the bottom leftward. I tried skewing the outline to correct it but while that may nudge some curves and vertices back to where they belong, it pushes others out. The only solution I know is to tweak and/or redraw the path, which is an extremely time-consuming task. It appears that this…

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  3. Opening Old AI5.5 files in CS2019

    I now find since moving to Catalina that my old version of Adobe Illustrator 5.5 has stopped working, this would be fine, but I cannot open old files from 2009 in Adobe Illustrator 23.1.1 - and as luck would have it, I get a call to reignite an old brand this AM! can anyone help please?

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  4. Unstable operation Illustrator 23.1.1 Mojave

    Unstable operation Illustrator 23.1.1 on Mojave. Reacting with delay or not reacting. Problems with menu and tools operating. New frame text always with lorem ipsum.
    GPU is disabled, Wacom tablet is uninstalling. I havn't more ideas.

    1 vote
    1 comment  ·  Performance  ·  Admin →
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  5. Doesn't open

    I cant open the app in my cellphone. I tap it and it seems like it is opening BUT after one second it closes again. I don't know what to do anymore. I closed the app and opened it again and happened the same, i also restarted my phone (like tree times) and there were no changes at all!!

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  6. Menus stuck on one item

    After I relink something, the other tabs in that section get stuck on 'Links'. If I select 'Layers' it shows 'Links', if I select 'Libraries' it shows 'Links' and so on...

    Dragging the tab out and back in again doesn't fix it. I can't have all these items out in their own tabs as I don't have the room with all the other items I need on a day-to-day basis.

    This is very irritating as I have to shut down Illustrator every time this happens... which is all the time.

    I've attached screenshots so you can see the same menu…

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  7. PDF Security

    If I password protect a pdf and then re-open it and make changes to it. I am unable to just hit save. I have to save as again and put in a password again otherwise the pdf is no longer password protected.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  8. Saving my SVG in an invalid format. I keep getting the message that the SVG files I am creating are not valid when I try opening them.

    Saving my SVG in an invalid format. I keep getting the message that the SVG files I am creating are not valid when I try opening them.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  9. Wrong encoding of separation names when exporting to PDF/X-4 (should be UTF-8)

    When exporting to PDF/X-4 from Illustrator, the separation names are not encoded in UTF-8 (which is requested by the PDF/X-4 standard) but using the OS encoding (MacRoman on Mac - ISO-8859-1 on Windows).

    This makes the PDF/X-4 preflight to fail.

    1 vote
    0 comments  ·  Print  ·  Admin →
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  10. Dialogue Boxes Pop-up on Wrong Display

    Despite all efforts, dialogue boxes will not pop-up on primary display, only the MacBook Pro display.

    Running Illustrator 23.1.1 on a MacBook Pro with OS 10.14.5 (Mojave), with Apple Thunderbolt Display as primary monitor. Mac system preferences "Arrangement" set to show Thunderbolt as primary. "Displays Have Separate Spaces" unchecked in Mission Control.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  11. Placing SVG object locks AI for >5 seconds

    Hello,

    On some AI installations, Placing an SVG file locks up AI for a 'long' time. Clicking makes the screen go black. After a relatively long wait, even for a trivial SVG file, the SVG object can be placed on the canvas. Placing a png does not show that slow down. On most machines this is not experienced

    What could be the cause of this?

    Tx

    Peter

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  12. Illustrator 23.1 (64bit) hangs - hourly

    Didn't have a problem with previous versions.
    Updated to v23.1 (64bit) Windows 10 Home 1903 and regularly hangs.
    Sometimes hangs while working. Usually hangs when opening a new file, particularly when already have a file open. The files I'm using are less than 1mb so shouldn't cause issue.

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  13. 23.02で作成したデータを23.1で開くと文字がずれる。

    具体的にはタブが飛んでしまい、リーダーに設定していた倍率が原寸に戻るなど。

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  14. VoiceOver is not speaking in all of the Adobe software

    I am visually impaired, I have a hard time navigating around all of the Adobe softwares on the Mac. I use VoiceOver on my Mac as my screen reader. I was hoping if you could fix this problem as soon as possible. I am in college and I really need to use Adobe software in my corse.
    Thank you.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  15. Moving an artboard using the Artboard Tool moves non-overlapping paths and shapes in adjacent artboards

    Moving an artboard should only move paths and shapes within the artboard and paths and shapes overlapped from other artboards. If possible, overlapped paths and shapes should only move if a majority is in the selected artboard.

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
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  16. Why is illustrator running so slow on my laptop?

    Illustrator runs really slow on my laptop running windows 10. It is provided by my employer and is one of the fastest you can currently buy. Im running 16mb RAM.
    A simple logo takes a minute or more to open. BUT when I take my laptop offline it seems to work alot quicker.
    No such issues with InDesign or Photoshop.
    So Illustrator seems to want to know everything I do and slows my workflow down massively. When I have a complicated peice of work I am waiting five minutes or more for it to either open or save. I save…

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Fonts not updating on the fly

    Copied from my forum inquiry that I eventually solved on my own...

    I am a type designers & I use illustrator in building & testing fonts as part of my production workflow. I use the same array of font apps along with my cc2019 suite on 2 different machines. One is a mac mini one is an imac, both are on the latest mac os.

    On the mac mini, with Illustrator open I can see changes to a font immediately reflected in the document. In other words if I replace a .otf or .ttf font file installed at mac hd/library/fonts…

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  18. Free Distort doesn't apply to certain gradient strokes

    I was working on a type effect when I realized the Free Distort filter (found under Effect > Distort & Transform > Free Distort) doesn't apply when the selected object uses a stroke with a gradient that is applied along or across the stroke. Is this intentional? I hope it isn't since it doesn't seem intentional.

    Here's how I did it.
    Create a rectangle. Make sure it has a fill color. Then add a stroke and pick a gradient. Change the stroke style to be either the second or third option. Then apply the Free Distort filter to the object…

    1 vote
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  19. New document window sticks to single space when working in macOS

    When you start a new document, if you switch spaces in macOS Mojave, the new document window sticks to the original space it was opened in instead of following the user from space to space. This can lead one to think that Illustrator is frozen or stuck as the workspace is locked when the new document window is open. Double clicking Illustrator on the dock does not switch the user back to the space the new document window is in.

    1 vote
    0 comments  ·  Launch  ·  Admin →
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  20. 23.1 showing 2018 copyright date

    is 23.1 2019?

    1 vote
    0 comments  ·  Other...  ·  Admin →
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