Skip to content

Illustrator (Desktop) Bugs

← Adobe Illustrator

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

7871 results found

  1. Randomly Freezes Ai 24.0.1 - Windows 10 Pro

    I'm using Illustrator 24.0.1 - Randomly freezes, have to shut down using Task Manager. Also sometimes clicking on a shortcut, say to my symbols library, for example, doesn't open illustrator, struggles on some previews. The freezing issue was on the prev release too.

    1 vote
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

  2. Create new file dialog box lags

    When I'm working with multiple files, opening and closing, there are times where I copy an object to a new file. I use Command-N, but the dialog box lags and takes several seconds to show up. Is it trying to connect to something online? Why is there lag?

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?
    Need More Info  ·  Anish Kumar responded

    Hi David,

    i am not able to reproduce the issue at my end. Can you please share the following information:

    1. Which OS you are working on?
    2. What is the version of AI?
    3. Have you stared facing this issue recently?
    4. If you are using some other Adobe application, Is it happening in that application as well?

    Thanks
    Anish

  3. Double save

    I don't know why when I reopen a .ai file to keep working on it and save it, it saves it as a new document instead of updating the file I opened.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  4. transparency grid disabled - Drawing area is not visible

    I had this problem only with some files, which created "AI CC23.0 mac".
    If transparency grid enabled, Everything looks normal.

    My System:
    Windows 10
    intel i7 8700K 32gb Ram
    Nvidia Quadro P1000
    AI 24.1 6@177427 (64-bit)

    1 vote
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  5. AI 24.0.1 image embed

    I'm using Illustrator 24.0.1 on Mac. When saving Illustrator file even with Include Linked Files box checked, linked files are automatically embedded.

    Please fix as this is a big issue especially with replacing updated images. Instead of updating automatically, each file has to be replaced again.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  6. text wrap image link

    AI 23.0.3 (64-bit) on Windows 10

    Automatic image update (if you change an image outside of AI it will ask if you want to update the image in you AI file) does not work when text wrap is on.
    The image has been masked to a shape then text wrap on this new shape.

    Hopefully this is a simple fix because I don't want to keep turning text wrapping off when I want to refresh the image.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  7. Stroke width profile selection malfunction after last update.

    Stroke width profile selection not giving the proper "style" from pull-down menu. I select "uniform" but Ai creates "width profile 1"

    1 vote
    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  8. Artboard Export Improperly Imports in other DV Apps

    When using the Artboard Export (Control Alt E), I noticed that importing those files (in my case, JPEGs) into After Effects and Premiere results in all the files being the last output image of the batch. It doesn't matter if they are imported one at a time or in a group, through Media Browsers, Drag and Drop, or an Import Dialogue box. The files visibly appear correct on the computer when previewed.

    This is experienced when importing into Adobe After Effects and Adobe Premiere (2019 and 2020). This behavior is not present in Photoshop or even Adobe Acrobat upon import.

    …

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  9. When I enter and open an Ai file, it starts one more illustrator application.

    I am working on updated version of Adobe illustrator cc 24.0.1 (64 bit) ruining on windows 10 .

    If I have already opened my application and then hit enter on any AI or EPS file to open it, it launches another application of illustrator while the first one is also running . So, at a time two same applications run on my system.

    I want to open that file in same application.

    1 vote
    1 comment  ·  Launch  ·  Admin →
    How important is this to you?

  10. Pathfinder will not knockout complete font outline.

    See attached file.

    1 vote
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

  11. Illustrator font dropdown disappeared despite updating Illustrator

    Hi, my Illustrator font dropdown disappeared. Since then, I've updated it to the latest Illustrator (24.0.1 - 64 bit) but it's still not showing. What's happening? Thanks!

    1 vote
    0 comments  ·  Admin →
    How important is this to you?
    Need More Info  ·  Anish Kumar responded

    Hi Hanna,

    Can you please provide the snapshot of the issue you are facing to better understand the problem at our end?

    Thanks
    Anish

  12. CATALINA NIGHTMARE - Illustrator update NOT finishing on my iMac (only on my MacBook)

    CATALINA NIGHTMARE - Illustrator update NOT finishing on my iMac (only on my MacBook) and all the other problems of everyone - not able to save, not able to copy something in InDesign - luckily the libraries work, so that kind of works as opt C opt V... but, omg.... Catalina want let me update the newest versions! (came out today i think..) so how can i fix these bugs!!

    1 vote
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

  13. Text object locations corrupted on saving in 24.0

    Not actually sure if this is a file save issue or a UI issue. I've been working on a drawing for a few days (24.0 on Windows 10) when at some point, after a save, the location of a lot of the text objects is corrupted. Open the same file in Acrobat DC (for PDF) or browser (for SVG), and it looks fine. In Illustrator, not so much. Have replicated it a number of times, working in .pdf, .svg, and .ai formats. It's a show stopper, not sure how to proceed.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  14. Opening WMF through Windows Command Line creates distortion

    When opening a WMF in the latest 2020 AI via the Windows command line, e.g.

    "C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe" 745-2969563.wmf

    It opens the WMF, but it is distorted as in the attached wmf_distorted.png.

    However, if you open a blank document and import it with File->Place, it renders it correctly

    I appreciate any and all help.

    1 vote
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:

    1)Kindly provide the test file which you are trying to open in illustrator using command line.

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  15. Radiobox on the Symbol options behaves inverse to the expected using the keyboard arrow keys

    See the attached image, notice that Symbol Type is set to Dynamic Symbol. If you wanted to change it to Static Symbol using the keyboard, you'd expect to press down on the arrow keys, correct?

    That does not work, instead you need to press UP on the keyboard arrow keys, which is the exact opposite of what you'd expect.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  16. Place returns to the wrong folder

    In previous versions of Illustrator, the place command would return to the folder containing the last placed file (say the Worker folder). For example, If I place an object and then save to a different folder (say the Finals folder), the next time I go to place, it takes me to the Finals folder rather than the Worker folder. Not sure when this broke/was changed, but would appreciate getting this function back.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  17. Illustrator v 24 asset export bug with sizing incorrectly

    asset export bug, it does not export assets at the size selected but instead makes them super tiny and unusable. I have had to download the last version before that so that I can use asset export correctly with what I have selected.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:

    1. Kindly provide the test file via File→Package which you are trying to export in illustrator

    2. Size at which it was exported

    3. Any Specific format which was used to export viz. PNG,JPEG

    4. Any Anti-aliasing option used during export

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  18. The operation cannot complete because of an unknown error. [CANF] when copying objects

    I have a random bug on Illustrator 24.0 (Windows 10). The operation cannot complete because of an unknown error. [CANT] error message repeats when I trying to copy and paste objects, especially outside Illustrator. Paste command is unabled and I got this message. I try to delete preferences and restert the computer, at first nothing happened, after one more restart it works. I dont really know what the **** is this

    1 vote
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

  19. CD Printing problem (media selection)

    Illustrator 24.0 doesn't set media type properly. On Epson L805 printer selecting CD/DVD media prints on A4 plain paper instead. This bug appears recently. Other apps, like Affinity Designer prints from the same .ai file without any problems on choosed CD/DVD.

    BTW: Great idea how not to offer support: let's ask users to vote if bug should be fixed or not...

    1 vote
    0 comments  ·  Print  ·  Admin →
    How important is this to you?

  20. Transform Again (Crtl D)

    "Transform Again" often doesn’t work on more complex objects.

    1 vote
    Under Review  ·  0 comments  ·  Tools  ·  Admin →
    How important is this to you?
1 2 … 331 333 335 … 393 394
  • Don't see your idea?

Illustrator (Desktop) Bugs

Categories

Feedback and Knowledge Base

(thinking…)