Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7470 results found
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Can't open files from Microsoft Outlook or any other outside source!
Can't open a file by double clicking on it from an attachment in an email or from explorer or from my desktop etc! Only way round it is to do File > Open when Illustrator which is a reeeeeally slow way of working when you're dealing with multiple files! Pleeeeeeeeeeease fix this :)
1 vote -
Layer Hierarchy Glitch
I've stumbled onto a glitch which breaks my layer heirarchy when copying and pasting. I've outlined it in greater detail in the following thread. I've also attached the file where this occurs.
I've been able to reproduce these results when copying a layer which contains sub-layers with clipping masks. This problem persists even after the mask is removed, suggesting the layers remained glitched in some way after the fact. This is important because it means the glitch can potentially spread through your file as you work with no way of tracking it.
https://forums.adobe.com/message/10888142#10888142
Windows 10
Adobe Illustrator
23.0.11 vote -
Tools not snapping or showing blue line path or anchor points
The Pen and Direct Tool are not snapping or showing the blue line path when drawing with the tools (Pen tool, Curvature tool, Direct Selection Tool) I have googled forums to see what the issue and it seems to be something that happens when the software is updated every so often or something like that, and shortly before I encountered this issue about 10 minutes ago my software got an update... please fix this :(
1 vote -
Bounding Box, Resizing typography, moving typography all defective
Here are a list of current issues I'm experiencing in Illustrator:
– Bounding box keeps disappearing and reappearing. I'm aware of the different methods of getting it back, they don't
– Moved elements disappear from view, with a bounding box appearing in the area you moved it from but with nothing in it
– Editing typography doesn't always work, I.E. I resize one block of typography, but for some reason, it adjusts a previously selected block; this is happening when adjusting tracking or size
– Editing typography also sometimes has no effect on the typography. Changing the size or tracking…1 vote -
Illustrator does not remember general unit settings
Illustrator cc 2018 does not remember that i choose 'mm' for my general measurements and points for lines & type.
Please fix that urgently, it’s soul destroying stuff, I really require it to work correctly as I operate your software with one hand & i need to jump things in & out of place & require the software to remember my settings!1 vote -
Fonts not synching across licenses on two laptops
My fonts (not from typekit) aren't synching across the licenses of two laptops - so if I want to work on a file from Dropbox I can't as the fonts are missing on the laptop I didn't create the file on. Defeats the purpose of being able to have AI on two laptops.
1 vote -
Trim View (2019) is rendering properly in GPU view when adding from libraries
Details of your operating system and version of Adobe Illustrator: Windows 10 Insider Build 18312. Illustrator 23.0.1
The steps you were taking when you experienced the issues: When working in Trim View in GPU view, when I add assets from the Libraries panel and move them onto the artboard, my background raster image gets black blocks/rendering issue. If I zoom in and out it goes away until I move the top object again. If I switch to CPU view the issue goes away.[Optional] Upload your Illustrator file or a video
What can we fix in Illustrator? Vote for or…1 vote -
resize does not respect the homothety
1) It is impossible to draw a specific object
If we write 100 x 100 pt in L and H. This draws: 101,172 x 100,657 pt
It's not accurate and not square !!2) Having the box "keep proportions V and H" checked.
You can not write 200 pt in H and keep the proportion respected.
Example I type V = 200 pt. He writes me V = 202,172 pt and H = 203,292 ptStill not accurate and not square
It's a disaster, because gradually, while working and constantly changing the sizes of these objects, everything becomes oval and…
1 voteThe issue no longer happens in the latest versions of Illustrator.
If it still does for you — please check if the Use Preview Bound option in Preferences > General is disabled, and comment back if toggling it does not help.
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Too many bugs. Laggy!
Too much bugs.. Can't open two files at the same time. Stuck at the Recent files screen. Regret getting this version installed.. Nobody check this in adobe before it goes live for download? We are not testers, we pay to use it in our companies for our clients. Do not release new versions full of bugs pls! I beg you ADOBE!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Freeform gradient line stops disappearing
The freeform gradient tool is very cool in its flexibility but I have encountered some major bugs with the line option. I can create the line stops but if I change the opacity of a stop from 100% then stops along the line most of the time one or more stops disappear.
Sometimes just clicking or clicking and moving a stop makes stops disappear as well.
It makes the tool unusable. Hopefully, it will become more reliable in a future release.
1 vote -
SVG scalingunit
Hello,
Is there an option to export a svg file in mm ?
it looks like from Illustrator the svg file is exported in "px" , so when imported in a CAD package the scale is not good.
And I can't find the good ratio to retrieve the right dimensions.1 vote -
Shortcut not working
Win10 cc2019 azerty KB : CTRL + ; shortcut (hide guides does not work for no apparent reason.) If I try to assign another combo CTRL + , it works fine. Any reason why ?
1 vote -
Illustrator ignores ‘Use Preview Bounds’ setting unless multiple objects are selected
Not much more to say. Single object selected? Bounding box ignores the object's stroke. Multiple objects selected? Bounding box encompasses the stroke.
MacOS Mojave 10.14.2
Illustrator 23.0.1Attached is a video demonstrating the issue.
1 vote -
Workspace window falls off the page
The newest update does not fix the issue I am having with the workspace window falling off the page when I try to drag the bottom right corner to better fit my art/desktop as needed. Does not respond to the position of my mouse, I have to over exaggerate where I want it while I click and drag my mouse.
1 voteKimberly, the image you attached to the report is not related to it, and shows a screenshot of the UV page instead.
So if you are still having this problem, please provide a proper screenshot or maybe a video even, if necessary. Either way, please comment back on this.
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Arial Bold
I'm having an issue with Arial Bold not being recognized and the font is some other. I'm on Windows 10 and my AI version is 23.0.1
1 vote -
What video formats can we upload to bug requests?
I used to be able to upload videos to the bug reports but now no matter what format I seem to choose, I get a note that the format cannot upload. Furthermore, the bug report gets posted anyway without notice so if I try to upload a different format the post is double posted.
Can you please tell us what types of formats are allowed?
Can you change the bug report form so that when an unsupported video format is selected there's a warning or indication before pressing the post idea button OR if an unsupported format is selected and…
1 voteWe receive videos in form of .mov, .mp4 and at times even .mpg.
This portal allows attachments up to 50 mb and you can use any format for it. Is it possible there is a software or an browser extention that is troubling you. Can you please try this bug form from another browser or computer. -
Dragging multiple groups by text anchor deselects other groups.
See attached video. With multiple groups selected, clicking and dragging by one of the group's text anchor deselects all other groups. Only the group with the selected text gets moved.
1 vote -
Missing workspace when using external monitors
When I use my external Monitors (Dell, only 3 month old) in combination with my newest generation MacBook Pro Illustrator crashes all the time when the monitors are set into standby-mode. Strange to say this issue only appears when the monitors are in standby-mode for more than 10 Seconds!
After 10 seconds waking them up illustrator only shows one of my tool-options. No toolbar, oder canvas. At the moment it's really hard for me to work with this issue because i need to restart illustrator all the time to get rid of it.
in my overview illustrator shows up, but…
1 vote -
Type tool not working - it looks to create a placement box but text does not appear. Windows 10, AI version 23.0.1
Type tool not working
1 vote -
text change when opening in Illustrator CC 2019
Illustrator 23.0.1 on Mac OS 10.12.6
I have issues when I open a document that was created in Illustrator CC2017 in CC 2019. It seems that the text spacing is different, so sometimes some characters are changing to the next line!
See example exact same document between CC 2017 and CC 20191 vote
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