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Illustrator (Desktop) Bugs

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  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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6932 results found

  1. Units not appearing when trying to re-size an artboard

    Bug - units not appearing when trying to manually re-size and artboard

    Your version of Adobe Illustrator - 22.0.1 (macOS High Sierra v10.13.1)
    The steps you were taking when you experienced the issues - Trying to manually re-size an artboard since upgrade to High Sierra
    Your expected result - units to appear
    Your actual result - units not appearing

    Side by side expected/not expected results.

    1 vote

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    2 comments  ·  Other...  ·  Admin →
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    Need More Info  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Hi,

    Please see if Snap to Grid is on in your document? If yes then try turning that off and try again.
    Otherwise follow below steps :
    > Click on finder , when you will click on finder on mac at the top you will see an option as “Go”
    > choose Go > Go To Folder
    > In go to folder , type ~/library
    > choose application support/Adobe/rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator21Settings.old
    > go back to library folder where you got application support folder and scroll down
    > Open the Preferences Folder rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator22Settings.old

    Launch Illustrator and check if it works and share the outcome with us .

    Thanks
    Nitish

  2. Selection tolerance issues using pen

    When I'm using Surface Pen on my Surface Book Illustrator randomly starts to select nearest top objects instead of the highlighted one. It starts randomly but very often. Opening preferences and checking-unchecking anything then pressing OK temporary fixes this issue. If i'm using touchpad - everything is ok.
    I've already reported this bug to Windows Ink Team (windowsink@microsoft.com), but am duplicating it here, because i'm not sure what is causing this issue. Windows 10 and Adobe apps were updated on the same day for me and both of them have a lot of issues, not only when i'm…

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  3. Breaking link of scaled Symbol with "Scale strokes and effects" off will scale Symbol appearance back to original.

    Illustrator CC 2018
    Windows 10

    I have put a Symbol on my Artboard, and scaled it to 50% of its original size.
    I want to break its link, and maintain its proportional appearance (i.e. stroke width half of original).
    If "Scale strokes and effects" is off, stroke sizes are doubled (back to original value). You have to tick it on for it to work as expected.

    Is this a bug or a feature?

    In the attached image, to the left is the Symbol (at 50% scale) broken with tick on, to the right off.

    1 vote

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    2 comments  ·  Symbols  ·  Admin →
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  4. Save a Copy shortcut "Alt+Ctrl+S" not working

    Please fix this asap.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  5. Cmd-Shift-A selects all artboards

    Cmd-Shift-A usually deselects all. But while the Artboard tool is selected, the same shortcut selects all… the same as pressing Cmd-A.

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  6. CMD+D issue...

    I used to be able to copy and paste an object and then CMD+D to continue duplicating but it doesn't seem to work at all in Illustrator CC 2018...I downloaded CC 2017 again where it used to work, but it doesn't work with that either and doesn't even seem to be a feature anymore. Does anyone have any way to fix this? Thank you!

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  7. Windows Illustrator CC 22.0.0

    GPU performance impossible with Intel(R) HD Graphics 530. Is this GPU needs to be replaced ?
    There is a bug when moving the bloc (purple). The rendering of graphics is wrong and clipping.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  8. Kerning one pair effects the spacing of other random pairs.

    I'm having an issue when I go to kern a letter pair, the kerning effects the spacing between other pairs.

    I believe this similar bug was reported for CS5 but I am using CC 2018 22.0.1

    https://forums.adobe.com/message/4321697#4321697

    I have tried:

    • Clearing all Illustrator settings at startup.
    • Making sure text is not centered or justified
    • Using default font Myriad Pro with default settings.
    • Selecting all letters and zeroing out the kerning.
    • Turning off standard ligatures in Open Type

    Still this issue persists.

    Attached is an animated gif of the issue.

    1 vote

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  9. When clicked on file>export, the menus closes.

    Operating System: MAC High Sierra

    When clicking on export under FIle menu the menu closes, This is not expected as this might happen by mistake before the sub menu has opened.

    This is also not consistent with photoshop file>export.
    In photoshop when clicked on export menu under file, the menu will not get closed.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  10. CC 2018 line Mode

    Not really sure (Im new to this program) How to describe this, But I'm sure it's not the norm.

    Graph work on logo in line mode zoomed in.

    I would also love to see a way to select multiple paths after creating them in the layers panel. One by one is tedious.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  11. Cannot set tint percentage to C (cyan) value except by sliding cursor

    Illustrator CC 2018
    Windows 10

    If I want to set the tint value of a CMYK colour to the same percentage as the Cyan number (66 in the example below), my only option is to slide the cursor, because typing the value or raching the value with the keyboard arrows don't work.

    This was already an issue with CS6, on both Mac and PC.

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  12. no accessibility

    Why can't i access my properties panel and puppet warp tool? Is it a bug or some other issue

    1 vote

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    0 comments  ·  Properties Panel  ·  Admin →
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  13. Running Illustrator on Mac Os High Sierra 10.13.1 failed

    Running Illustrator on Mac Os High Sierra 10.13.1 failed, stand, machine, not accepting mouse. Just press the power button to shutdown and reopen.
    Uppercase for errors on Illustrator and chrome

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  14. Scatter brush rotation orientation to line.

    When using a scatter brush with rotation set to the line (not page) the vertical orientation will randomly flip. For instance, when I'm using the scatter brush to create a bush with stems and leaves pointing up (natural orientation), after creating the line and applying the scatter brush sometimes the brush will apply pointing down.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Also do try the steps provided by Herman.

    Thanks & Regards,
    Raghuveer Singh

  15. New Artboard Decimal Rounding

    Illustrator 2015.3.1

    Created a new document, set artboard to 3.375 x 2.125 with .125 inch bleed. Dialog box rounds to 2 decimal places as usual, but I expect that it honors the 3 decimal input. Save document as PDF, place into InDesign using Bleed box, am surprised to discover that document places at dimensions of 3.63 x 2.38.

    Further testing shows that if I enter the proper dimensions with the artboard tool after creating the document, then it honors the 3 decimal places. So it is only the new document dialog that is actually rounding the dimensions.

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  16. Effects on objects same and different colour issues

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6

    As per video, when setting multiple objects with the same colour (Global or not) and then applying any Effect, there seems to be no Effect applied where it worked in previous versions of Illustrator. There also seems to be no effects sometimes on objects with different colours.

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  17. Colour changes on Multiple Objects in Color Panel issues

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6

    As per video, when trying to change colour of multiple objects in the Color Panel when colours aren’t set to Global, under CMYK settings I enter 0,0,0,0, hit Enter/Return on my keyboard, and nothing changes.

    When the multiple objects all have colours that are set to Global, the Color Panel has other odd issues. Selecting CMYK, greyscale brings up no settings, but RGB, HSB does, though odd settings show up.

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  18. Color Panel changing multiple swatches issues

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6

    In the past using with CS5, I was able to select multiple swatches in the colour panel, double click, and then change properties such as “Global”. As per the video in AI CC 2018, I select multiple swatches, double click, and it only opens the panel for the colour I clicked on. I’m only able to change multiple colours by clicking on the Swatch Options.

    I don’t know if this is a bug or a feature that was dropped, but it would be nice to have it back for more efficiency.

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  19. Character Properties Disappears in "Draw Inside"

    Can't access the Character Properties (like changing font/size/line height) while in "Draw Inside" mode. I have to create/edit text in my main layer and cut/paste it in the "Draw Inside" object.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  20. I can draw a selection square, and then right click for context menu, but AI doesn't manage to select anything.

    I can draw a selection square, and then right click for context menu, but AI doesn't manage to select anything before the menu appears.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

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