Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7698 results found
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AI smartobject doesn't open from Photoshop
This is an old bug THAT IS BACK!!! Double clicking an AI smart object in photoshop opens Illuistrator but it doesn't open the object. You have to close Illustrator completely and do it over again until it works.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Adobe Stock library window is crashing when trying to group elements together
Adobe Stock library window is crashing when trying to group elements together. I have experienced this on many occasions and on different computers and was hoping this would be solved in the latest release.
I'm working in OSX Mojave and work on different Macs.1 vote -
.ai Files Auto-opening in After Effects
Ran an update yesterday and, since then, all native < .ai > files are auto-opening in After Effects. This occurs whether I launch from Bridge or Finder; double-clicking to open a native Illustrator file is now launching directly in to AE. I have checked each file to make sure that Illustrator is the default --- it is.
1 vote -
Illustrator problem
This is not ethical. I know that. But I want to publish this video. Just explain to me why these problems are caused. I've never seen any logical explanations until this time. And that makes me sad.
Illustrator is very clumsy, slow, has bad performance, interface bad and exhausting.
Example, I can't easily apply effects on an object or text. Restricts me with everything. These are very simple and the features that should be. I'm sure a lot of people think that.Affinity is small size, more practical and user-friendly, faster and cheaper.
Many of your competitors come up with…1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Cannot paste text from Chrome to Illustrator
I use Wrike within Google Chrome for workflow and am given copy to use in various graphics. Since updating to 23.0.3 Illustrator does not paste from Wrike/Chrome. When I restart illustrator it sometimes goes back to normal but then randomly it will stop working later on
1 vote -
Wrong selection
When I select a type section and attempt to resize it Illustrator applies the edits to a different area of type.
1 vote -
Variables panel not redrawing
The variables panel does not seem to get redrawn as often as it should.
I am using the latest (early 2019) version of AI.
Create a new document.
Go to/open Variables panel
Panel corner menu->Create Variable.
Dialog opens: Enter name and choose type.
Close dialog.
New variable does not appear in list. (Yet)
Close and reopen Variables panel (or switch panel tab away and back)
Variable previously created is now visible.
Similarly, binding variables to objects is not updated in the panel without the close/reopen or tab switch trick forcing the panel to redraw.
1 vote -
1 vote
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Millimeter setting for font size not correct! cost me $1000s in reprinting
I'm a freelance designer working for a top hair care brand which markets their products world wide. We had our entire front label product run rejected because it did not meet EU regulatory standards for ml and net weight type size. When creating the labels the first time I set my font size from points to mm to ensure I met the minimum size requirements of 3mm. Imagine my surprise when we heard from our EU distributor our product was rejected! This is where I made my mistake I trusted Adobe Illustrator program to ensure when I set a font…
1 vote -
pasted guides are checked against the drawing area
While pasting artwork (CMD-V) which is copied from another Illustrator document and includes guides, I often get the warning seen in the screenshot.
This happens only because of the guide.
After pasting in place (CMD-F) I can move the artwork around w/o the guides being checked against the drawing area.Imo the guides shouldn't be checked against the drawing area while pasting.
1 vote -
Illustrator 2019 taking too long to save in Windows 1809
Illustrator 2019 started taking at least 20x longer to save in Windows 1809.
This makes it effectively unusable as I can't suddenly up my hourly rate by 1000%
1 vote -
Illustrator will not use Verdana.ttf
Made PDF from Bridge using Verdana.ttf. Open PDF in illustrator on same mac and it will not see the Verdana fonts, wants to change them to an OTF version which is not even on my system. Causing numerous issues since my client just changed to Verdana for universal access documents.
1 vote -
Save as Ai with PDF compatible loss Overprint
MacOS 10.14.2
Ai 21.1.0
Acrobat Pro DC 2019.010.20098
PS 2017.1.1After save Ai file as *.ai with PDF compatible and then open this Ai with Acrobat, we can't see overprint.
If we open this Ai with Photoshop, we also can't see the overprint.1 vote -
Color panel problem.
Mac OS 10.14.3
Illustrator CC V23.0.2The panel display default is the spectrum, even when I specifically select CMYK (or RGB for that matter) unless "Show Options" is selected. Color values should be the default. Can this be fixed?
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Crashing when Creating New Anything
For some reason whenever I try to create a new document in Illustrator, it buffers and inevitably crashes. At first I believed it to just be our school server (as it crashed a few days ago) but it's affecting all of the computers in every single classroom I've been in.
The program will open and then the screen pops up with "Create New" in the center.
I click on the button and it brings up the file sizes and the measurements like normal but when I click on "Create", the program buffers and a notification will pop up stating that…1 vote -
Illustrator won't open
1) OSX 10.4.3
2) Illustrator 23.0.2
3) Open application
4) Bounces twice in dock, then dies with no error.Tried opening the application using Finder window, dock icon, Cloud menu, clicking a file - nothing works. It tries to open application and quits with no error. Tried restart. Nada.
Machine is iMac with 32g ram, plenty of disc space. No issues with any of the other CC applications.
1 vote -
Scaling object by clicking corner of object
Scaling objects by clicking on a corner of object doesn't work anymore, version 2019 23.0.1?
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
"Apply gradient across stroke" shows terrible banding compared to a standard linear gradient
When applying a gradient to a stroke with the "apply gradient across stroke" option selected, the resulting gradient is very poor quality, with lots of visible banding.
In the attached image the top gradient is formed by feathering a rectangle with corner radius of 31.235 px by 20px. The quality is fine, although feathering makes specifying specific colours a hassle.
The middle object is the same rectangle with a 40pt stroke, with a white-to-black gradient applied with "apply gradient across stroke" selected. The gradient is very uneven, showing clear banding.
The bottom is a the same linear gradient applied as…
1 vote -
Undo command and Hide
Undo command ignores whether or not objects are hidden. Rather, Undo command does not undo hide/unhide, so hidden objects are moved or modified, depending on what is being undone, while hidden.
1 vote -
Illustrator CC 2019 won't embed fonts in PDFs
I'm trying to save my Illustrator file as a pdf but it's not saving (embedding) the fonts along with the pdf when I do so. However, if I open that same file in Illustrator CC 2018 or 2017 I can save out a pdf with the fonts embedded just fine.
Note: this happens whether or not I get the message "The preset specifies that some of the fonts are not embedded. This application always embeds fonts." in the Summary section of the Save Adobe PDF dialog box.
I'm using Illustrator CC 2019 on a Mac Pro running MacOS 10.13.6.
1 vote
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