Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7698 results found
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Selection tool automatically nudging object when clicked.
When (v) or (a) are used and a vector line or object are clicked on with the mouse, the object automatically jumps/nudges right. Multiple clicks produces multiple jumps/nudges.
The problem will stop for a period of time after reboot but begins again.1 vote -
Typing French
I am having an issue typing French accents in Illustrator. For some reason the accents are not appearing above the letter but beside it. ê is how it should look but in illustrator the accent would be to the left of the e. Am i doing something wrong? option + i then the letter... etc
1 vote -
HDTV 1080 preset has a PAR of 1.33
When the HDV 1080 and HDTV 1080 document presets were combined the HDTV pixel aspect ratio never changed from 1.33 to 1. The HDTV 720 has the proper square PAR, but the 1080 still has the old HDV one. This is only a cosmetic issue, as it affects the AI ruler, but not the shapes created or when art is imported into after effects, but it is still wrong when you're trying to measure distances using the Guide Ruler.
1 vote -
1 vote
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Huge glitch
I'm working on a Windows 7 in Illustrator version 23.0.1
The very first time I opened the program the file had a big cutout in a triangular shape, and clicking anywhere on the document or even just moving the mouse around causes it to glitch further by adding random colours to the document and displacing the objects in the document.
After the first time this happened I uninstalled and reinstalled the program but that didn't work. I also just updated to the newest version of Illustrator today but that also didn't work.
Attached are screenshots of the glitches.
1 vote -
ALIGN not working correctly in Illustrator 23.0.3
Ever since the latest update for Illustrator (23.0.3) Align does not work correctly. I've got 3 items selected; I click on the Align tab; use the "Align to" dropdown box and select "Align to Selection"; then click the "Horizontal Distribute Space" icon - but it distributes it across the page instead of just the THREE ITEMS I've selected.
I've noticed other align issues over the last week or so but cannot give details like I did above because today I stopped my work so I can come out here an list my problem.
There are so many bugs and issue…1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Crash on File open/save while iCloud is running
Here's the rant part:
"2 days of productivity down the toilet, thanks Adobe. People use network drives. Deal with it."But on to the issue....
Flying along for the past month on a new MacBook Pro working on various projects. Most of the projects end up on a network drive. iCloud (so I can switch to desktop quickly), Google Drive for collaboration and distribution.All has been working up until 4 days ago. Illustrator decides to crash/hang when I go to open any file, local or network. This project has a LOT of components to it, Illy files, PSDs, After…
1 vote -
crashing while working every day
crashing while working every time?
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Your popup suggestion about gradients removes pen/touch input on Wacom Mobility Pro
When using a gradient mesh, a popup suggestion to check out new gradient tool features removes all but keyboard input. Until I can dismiss the popup, I can only use the keyboard, even outside the Illustrator application. Since the popup doesn't dismiss with keyboard input(at least that I've figured out), my only recourse is to save the file, close out of AI and shut down/restart the computer. Working on a Wacom MobileStudio Pro, Win 10, all drivers up to date, Illustrator is up to date.
1 vote -
Pucker bug
The pucker creates white triangles at the bottom of the artwork. It seems to export to jpg as it is supposed to, but the vector artwork displays incorrectly.
1 vote -
ILLUSTRATOR IS BROKEN GARBAGE
First of all this bug reporting website is horendious, and I expect nothing less from Adobe who make products that should put them out of business.
Right now in Illustrator 2019 I cannot change the size of a font without stroke appearing on the text, if I turn the stroke off, the font shrinks in size again, now I'm here wasting my precious time typing out the stupidest problem imaginable. Another thing, I have absolutely no idea why when i click the type tool to the artboard there is text that appears automatically... is the paradigm of a blinking cursor…1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Bug: Stroke color with 0pt width causes a switch to "outline" view.
When I have a path with a stroke of 0pt and I try to apply color, it will switch to "outline" view and won't allow me to go back to "GPU Preview", tell me something like "Can't render preview".
The only way to bypass the bug, is to save the file, close Illustrator, open it again and voila everything works.Unfortunatelly, I can't reproduce the bug right now.
1 voteApply a stroke color to a 0 pt stroke should increase the stroke to 1 pt.
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
old versions of files are opening with gradients as solid black
On newest version of AI, old files are opening with gradients as solid black
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Chashing
My 2019 illustrator crashes all the time. I can't do any work.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Using Image Trace from Properties panel no longer works
Using Image Trace from Properties panel no longer works after update to 23.0.3 working on MAC OSX 10.14.3
Only way to get it to work is from Object > image trace
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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shape builder color swatch picker preview not syncing with swatches
when in the shapebuilder tool and swatches is selected it does not show the correct color in the preview window
1 vote -
1 vote
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Save error with embedded PDF (Unknown error occurred)
Just updated CC to latest version on my MacBookPro 2017, and now I am unable to save a ill document which contains an embedded PDF inside. PDF was created from a scan on a Xerox WorkCentre 7855.
PS: Why can't I copy content from file info in file Properties? That is just dumb!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Drop Shadow modal will not load, for new or existing shadows, crashes Illustrator CC 23.0.2
Drop Shadow menu will not load upon trying to apply a new drop shadow, or edit existing drop shadows. Software drops to 0% CPU, and software will not respond to any inputs. requiring me to close Illustrator via Task Manager.
Windows 10 using Illustrator CC 23.0.2 & 23.0.1 & 23.0 & 22.1
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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User Interface zoomed in
The interface in my Adobe Illustrator 2019 is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator 2018 vs Illustrator 2019.
1 voteIllustrator has a feature to scale user interface on high resolution devices. You may choose to turn it off under preferences>User Interface>UI Scaling.
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