Libraries panel not loading. Signed in but Creative Cloud Library saying signed out!
Signed into cloud but message in illustrator Libraries panel gives message "to use Creative Cloud Libraries please sign in to Creative Cloud"
James
shared this idea
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Bill Edwards
commented
I'm logged into my CC account but as far as Illustrator is concerned, I'm not. So I can't access my assets via Libraries or Adobe Colour Themes.
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Lucy
commented
CC libraries asking to turn on syncing when it IS already tuned on and never really turned off. ???
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Ruby Kennedy commented
my library wont even show, no matter what i do
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Mark
commented
Same problem with Illustrator Desktop, July 2022
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Mark
commented
Same problem with Illustrator in July 2022.
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Jonathan
commented
I am experiencing the exact same issue, only workaround that I've found is to keep restarting Illustrator.
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SH
commented
Libraries panel keeps going back to empty with the text " to use creative cloud libraries, please install the creative cloud app" So i have to restart illustrator every time to get them back.
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SH
commented
This is still an issue
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SH
commented
Libraries panel keeps going back to empty with the text " to use creative cloud libraries, please install the creative cloud app" So i have to restart illustrator every time to get them back. No its doing it randomly
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Anonymous
commented
i have signed in to adobe account but illustrator is not connecting with creative cloud
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Tim
commented
Having the same issue. Creative Cloud open, signed in, up to date, opened Illustrator from there. Illustrator Library says not signed in.
I've tried quitting/force quitting from Activity Monitor as suggested in another post, still nothing.
Any ideas?!
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Steven Watts
commented
2020 same issue, this is driving me freaking up the wall
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Steven Watts
commented
this issue is driving me up the freaking wall.
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Anonymous
commented
I have signed out and in a dozen times, rebooted and Illustrator will not recognized I am signed into my cloud account, so now I cannot access my libraries.
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Scootps
commented
Same issue. Have to keep removing Creative Cloud from the computer and reinstall it.
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JJ
commented
Same here
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Donna
commented
I am logged in but when trying to access my library in Illustrator, it says i am not logged in. I've tried logging out and logging in, restarting.....
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Richard Frederick
commented
Creative Cloud shows that i am Signed In, but Ai Library states that I am NOT. 'to use creative cloud libraries please sign in to creative cloud to use creative cloud". Unable to access libraries.
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Sandeep Nigam
commented
Can you please attach the logs, so that we can investigate the issue. The instructions for collecting the logs can be found at
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html -
Anonymous
commented
End Tasking the CC Libraries process seemed to correct the problem.
