Cannot create or load documents, the canvas goes black/white/transparent
Whenever I try to open a new document or a pdf or ai file the screen shows up blank white. It is not because the white part is the art-board since I tried zooming out already and it didn't work. I also tried updating illustrator and that didn't work either nor any other questions I found on here.
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Please help me how can i open this file
When I opening illustrator It shows me this black screen. I tried unistall and re install, even tried the last 2 versions but the problem is still there. Please help
@Hatsu Kei0000 Thanks! Disabling "GPU Performance" in Preferences worked.
Suprabhat Shukla commented
If anyone has missing or hidden artboard. Just type Shift+Ctrl+H or got to the View - Show Artboard. I am using Illustrator CS6. Or if your grey (outer Artboard Area) has turned white. Then it should be Overprint Preview, to deactivate it type Alt+Shift+Ctrl+Y or Just got to View- Overprint Preview. Thank you.
Try: Window>Arrange>Float All in Windows
What is the deal with Adobe and this issue?! So very annoying.
I have the same problem. How is it that Adobe has not posted a fix on this post??
cannot open new blank document.....but can open document file
Brian Nutt commented
Arial Bold is not correct in illustrator. The font is not arial bold, but something else. Tried to reinstall and overwrite existence file, but still getting the same thing.
Sarah Khan (Illustrator team) commented
Sorry for the inconvenience caused. As this is not a generic issue , can you please share the system info file from Illustrator. Go to preferences->GPU Performance->Show system info . Copy paste the information and send it to sharewithai(at)adobe(dot)com.
Hatsu Kei0000 commented
Edit -> Preferences -> GPU Performance , and unchecklist the "GPU Performance".
work for me (win10 64bit)
I just had the same problem. Managed to solve it somehow, that's how I did it:
Go to preferences - experimental feature and then in settings click 'Enable for CMYK documents'.
This worked for me also! Nice
Simon dance commented
I have same problem, if I drag and resize the artwork window (i don't work with application frame on) it clears... no idea why. Annoying but effective
Richard Jones commented
Aftie Miah's idea works but the resolution and clarity is very poor.
I have the same issue.
The work around of switching view to CPU preview works. But come on Adobe, fix this already!
Aftie Miah commented
Open a new document and copy and paste of assets over, then save it. That should solve the problem.
same problem, come on Adobe we spend heaps of money for software that doesn't work, not happy
I have this issue I think it may have to do with computer memory. Usually if I close all the apps and restart the program I can then see my document.
I have the exact same problem and after two hours of trying every setting I can find, still no joy. Anybody found a solution?
I had same after latest update. OSX High Sierra, 13" Retina Iris Graphics. 2015.
Fixed by switching to CPU view.
Updated becaus of BUG in not exporting to SVG from last version of AI
Adobe - I gotta say - with the price you charge for your kit...and this level of complacency - you will be out of business soon enough.