White flickering screen: Illustrator 2019 gltches out video card in Macs with AMD Radeon R9 M390 2 GB graphics card...
it's an Apple & Adobe conflict with each other regarding the AMD graphic card driver(s) + Mojave OS 10.14. Rolling back to Illustrator 2018 doesn't fix it. I first thought it was a physical hardware problem (dying graphics card) until we experienced the problem on multiple Macs in the same way.
This issue didn't exist prior to updating to Mojave, however, I think Mojave and Adobe were fine together until updating to Adobe CC's 2019 products which had the initial conflict and, in turn, created the same conflict for the prior Adobe CC versions + Mojave.
I 100% believe there is a problem with the 2019 suite on Macs running MacOS 10.14 Mojave AND this particular graphics card: AMD Radeon R9 M390 2 GB. I think the drivers for this particular model of graphic card were not updated or accounted for by Adobe when updating their products to the 2019 suite. The problem did not exist when we updated to Mojave and were running the 2018 suite. Everything ran just fine, including having the GPU performance turned on. I would even say that possibly the initial 2019 23.0 version of Illustrator was fine, but one of the incremental updates messed it up. I think I was running 23.0 with no problems as well, but I can't be totally sure. Now, the 2018 version experiences the same issue.
So -- I believe something in an Adobe 2019 update messed its functionality with Macs that have the AMD Radeon R9 M390 graphics card, in turn, passing the problem on to previous versions of Illustrator and possibly InDesign.
The quick fix (it seems for now) is to turn off GPU Performance. This makes using Illustrator very draggy and slow, but the screen flicker has stopped. This needs to be addressed by Adobe and fixed.
More details and discussion on this video card glitch can be found here:
https://forums.adobe.com/message/11159643
Gary Lister
shared this idea
Based on feedback, this issue is fixed by upgrading to MacOS Catalina . We are closing this .Let us know if you are still observing this on MacOS Catalina and we will reopen this thread.
Regards
Ankit Goyal
Illustrator Team
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Anonymous
commented
I also have all office programs installed.
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Roel
commented
Yes, all Office programs.
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macbo
commented
No Office applications are installed on my computer. Had issues with InDesign, too. The hint with turning off the project overview in the preferences of Illustrator and InDesign helped me – no issues the last two weeks!
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Nigel Cousins
commented
Yes I also have Microsoft Outlook for Mac V16.16.7, Word, Excel and Powerpoint
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Nick Morea
commented
No Microsoft Office applications installed. Appears to happen more often when something is in the clipboard when using Illustrator and InDesign.
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Sarah
commented
No Office applications are installed on my computer.
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Christina
commented
I have Microsoft office Excel, Word, and Powerpoint; version 16.28
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Jake
commented
Yes, I have microsoft programs — version 16.16.13
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Katie
commented
I do have Microsoft Office for Mac Version 16.16.12 installed.
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Anonymous
commented
Same issues for me, getting increasingly worse and necessitating at least two shut downs a day, which is impacting my work. Please fix this!!!!!!
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Jake Otto
commented
Turned off GPU on both illustrator and Indesign and hasn't happened, though absolutely see the lag.
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Anonymous
commented
Same problem here too. Seems to happen when Im in Adobe Illustrator 2019, especially if I have 2 Illustrator files open at the same time. Im running Mac Os Mojave on iMac (Retina 5K, 27inch, late 2015). 3.3 GHz Intel Core i5, AMD Radeon R9 M395 2GB.
Please Adobe, sort this illustrator problem out!
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Jim Budzynski
commented
I have white flickering when Using Illustrator. 23.0.4
iMac (Retina 5K, 27-inch, Late 2015)
3.2 GHz Intel Core i5
32 GB 1867 MHz DDR3
AMD Radeon R9 M390 2 GB -
Anonymous
commented
Same issue
iMac 3 x iMac 17.1
AMD Radeon R9 M395 2 GBMojave 10.14.5 and 10.14.6
inDesign and Illustrator CC 2019 and CC 2018 -
Nigel Cousins
commented
Turned GPU off 2 weeks ago and it hasn't happened since... apple/adobe please sort this out!
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Ashley
commented
I am having this problem on 3 Macs in my department, all triggered in Illustrator. The only solution we've come up with so far is restarting but it only works for so long before the flicker happens again. Turning off GPU performance isn't an option since we work on some pretty complex files. Hope this crippling bug gets fixed asap.
Mac (Retina 5K, 27-inch, Late 2015)
3.3 GHz Intel Core i5
24 GB 1867 MHz DDR3
AMD Radeon R9 M395 2 GB -
Mark Cohn
commented
Same Here
Illustrator 23.0.4
iMac (Retina 5K, 27-inch, Late 2014)
4 GHz Intel Core i7
32 GB 1600 MHz DDR3
AMD Radeon R9 M290X 2 GBNever happens until I open Illustrator, then flickers until I restart.
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Jana
commented
same here:
Illustrator 23.0.4
iMac (retina 5K, 27 inch Late 2015)
AMD Radeon R9 M395 2 GB -
Anonymous
commented
I have the same problem when using Indesign 14.0.2 and Illustrator 23.0.4.
It often happens when I option drag to duplicate an object.
27 inch iMac Late 2015. AMD Radeon R9 M395 2. -
Anonymous
commented
Same here but different graphics card
AMD RADEON R9 M290X 2GB
iMac RETINA 27-INCH Late 2014By the way. Illustrator has never worked with GPU on this Mac, the visuals don’t show exactly where the vector lines are, and gradients have random lines in. I’ve always had to refer to CPU but sometimes forget, hence the white screen.
