Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1145 results found
-
Link and Resolution
lately i have working with some client adobe file and i notice that there is some problem or bug i usually come across. The first one is some time file that i open contain the image link that support link to high resolution image but appear in low resolution, when it print out the pixel is damage, this matter only solve be re-link the image to high resolution image. The second one are more severe, some time the file that i have already link or re-link to high resolution image and save but when i reopen the file, the image…
2 votes -
AI from PDF keeps old thumbnail/preview
I often get someone's source documentation in PDF.
Yes, we should get source. No, it seems we can't get the soruce.
So - I open the PDF in Illustrator and save the useful chunks - graphics mostly - as separate files in .ai format, pdf-compatable.
For whatever reason, those docs usually will not preview correctly in Win Explorer or when browsing from ID to place as a graphic.
It seems there's some preview/thumbnail info from the original PDF that lingers in the AI file - even though it was a multi-page file, and I'm only using a piece of it…
2 votes -
Computer restarted and I lost all unsaved work in Illustrator
Usually I get some sort of message that tells me I have unsaved work that was recovered but this time I did not. Illustrator wasn't even showing the most recent files to open. Using Illustrator CC version 22.0.1
2 votes -
Exporting Issue
Whenever I go to export a file, the exported image shows a non existent image/layer that is not in or showing on the document when open.
The first image below shows what I export from illustrator, the second is what I screenshot inside the file, aka what I'm trying to have as the exported image.
If anyone has a solution to this problem, it would be greatly appreciated if you can help out a guy with no ideas on how to fix it.
Thank you
2 votes -
"Place" Shortcut Now Remapped To "New From Template"
- 22.1
- Just minutes ago I posted that shift-command-N did nothing instead of opening a new document from my templates. This time I manually went to the file menu to achieve this. Then after opening my template, I needed to place a graphic and used the prescribed shortcut shift-command-P…
- And instead of opening the Place dialog box…
- NOW my computer is trying to open a new document from my templates. I have restarted Illustrator and this still is happening. I double checked my shortcut editor and the shortcuts are still set to adobe defaults.
2 votes -
Unable to Crop to Artboard when Exporting SVG's through "Export for Screens"
When exporting my artboards using Export for Screens, I'm unable to crop the artwork to the bounds of the artboard. The thumbnails that show up in the export flow look great, but the output files contain all art elements that are touching the artboard. See screenshots. Output svg attached.
2 votes -
The file "Untitled" is an unknown format and cannot be opened
I was working on a file that I opened from Photoshop CC 2018 and after I saved it. I wanted to open it again and I got this message:
"The file "Untitled" is an unknown format and cannot be opened"I tried opening it again from photoshop and saved it as an ai. file. I went to open it again and I get the same error message: The file "Untitled" is an unknown format and cannot be opened
Thank you! (please help! I am losing my mind! :) )
2 votes -
Sizes and coordinates get distorted in SVG export
Adobe Illustrator CC on Mac OS
I composed a graphic in Illustrator to use as a SVG Sprite in CSS. To make sure all my sprites render sharply I aligned my vectors to full pixel coordinates and sizes. Unfortunately those same coordinates end up on some slightly odd positions in the source of the exported SVG.
I used the "Export as..." function with Decimals set to 2.2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Preview on "save for web"
Illustrator CC 2018
iMac (Retina 5K, 27-inch, 2017)
macOS High Sierra 10.13.1My preview on "save for web" on 100% is not the same size of my illustrator preview ! Both are 600x250px
The preview "save for web" is smaller than reality
2 votes -
Invalid Export Location
When I "Export Selection" on an artboard, the "Export for Screens" window comes up. I select the asset, and choose the export location. No matter what location I choose I get an error upon export - "Invalid Export Location".
2 votes -
PDF size is extremely large
Adobe Illustrator CC 2018 version
When I save a file as PDF or even the original Ai. format the file becomes extremely large. This started to occurred after the latest update. The file contains 2 small artboards with a little bit of text (not much) and a few small icons, its 43 MB! it should be 10 MB or less.
The same happens when saving as PDF with (Illustrator default settings) File is TOO big, even if I change the settings of the PDF, it might drop to 15 MB.
2 votes -
Can´t save an open document!!
When I try to save an open document, AI say´s it can´t save as the file is open.
Well, obviously it is open, as I am working on it!
I have to rename the file. Then when I try to save the new file, same thing happens and I have to keep renaming files if I want to save my work.
Surely this is a bug.
Is this happening to anyone else??!
2 votes -
Can´t save an open document
Illustrator CC v 21.1.0 (64bit)
When I am working a current, open document and I click Save in the File menu, Illustrator say´s it can´t save because the file is open. Well, obviously it is open, because I am working on it!
I have to Save As... and rename the file, (I usually add the date and time).
This is obvioulsy just a a little bug in the new update. Let me know if I can help.
I attach the message I get.
Actually... Now Illustrator has frozen! So I can´t attach the message.
2 votes -
successful save to svgz
Dear people,
I refer to the following topic
https://forums.adobe.com/message/9978412#9978412Hope you will find a real solution. So things will work in the newest versions of AI too.
Kind regards,
Suzanne2 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
2 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator CC 2018 (Mac) Crashes Affects ALL CC Programs
illustrator CC2018 crashes about every third or fourth time I "Save AS" an EPS. Freezes immediately AND freezes any open CC programs. Have to Force Quit all to restart each. This is getting old, fast.
2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
JPG export to RGB keeps coming up with an error
In CC 2017 when I try and export a file to a RBG JPG file an error keeps coming up saying that the file cannot be written due to an error.
This has been happening for a while now.
2 votes -
Export Text of Keyboard Shortcuts Crashes Illustrator
After hitting the Export Text... button in the Keyboard Shortcuts dialogue, Illustrator always crashes. Additionally it exports an empty text file.
2 votes -
Placing images file then locking layers
21.1.0 64bit
Bug Report
I can always replicate this. Here's how.
create a new document
go to file-place and select multiple image files
before clicking to place images, create new layer and lock all other layers
Click anywhere and it will place your image on a locked layer in the corner of the art board instead of on your new layer in the location of your click.
2 votes -
Meta data in SVG file ignored
Meta data defined in a svg file are ignored by AI when opening file so no more available once the file is saved. Option shall allow keep or ignore meta data in an svg file to avoid broking the file.
See attached file.2 votesHi Alexandre,
Thanks a lot for sharing the attached file and opening this feature request. We are currently reviewing this SVG round-tripping request.
Thanks,
Dirk
- Don't see your idea?