989 results found

1. Getting error while opening illustrator. Workspace missing.

   Get an error while starting the illustrator. Workspace is missing as well. Even if I reset the workspace nothing happens. Nothing happens when I select an already saved workspace. Please figure this out ASAP cannot complete my work.

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   Request to Contact Support  ·  Anish Kumar responded

   Hi,

   Please try to delete your preferences. If it still doesn’t solve your problem, please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. tools panels disappeared.

   I've just updated the software and got a dialogue box that some preferences were missing, then the interface changed to the dark one (I opt for the lightest one) and then all my tools seem to have disappeared and I can't get them back. I've quit, reopened, and repeated after restarting but same problem so far exists.

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

3. "Open" button not responding first time

   After the recent update, with the new layout of the home screen, I have to click the "Open..." button two or three times before it opens the file explorer window. It acts like it is being clicked, but then nothing happens.

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4. CC 2018: The 'undo count' button in preferences is not responding

   Basically, I can click it but it doesn't respond.
   It's impossible to change the value.

   See video of the bug:
   https://www.youtube.com/watch?v=gSnDwWVZnhs

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5. Allow Shift + arrows in an input field to always add 10 (like in Photoshop) instead of rounding up to a 10 first

   In illustrator if you change sizes using shift + arrows in the top bar, it rounds up to the nearest 10 and then goes up in 10s. In photoshop it doesn't round up just increases by 10.

   I think it would be better to be able to choose which mode to use as sometimes I prefer either depending on what I am doing.

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6. release to layers not working

   release to layers not working. Does it for 1 group or sublayer, but not for all of them. Had to open CC 2014 to get it to work.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Mohit Agarwal | Lead Software Engineer – Illustrator

7. CC2014 No artboard names (macOS Sierra - 10.12)

   When using Illustrator CC2014 with macOS Sierra (10.12.6) no artboard names appear. Can this bug be rectified please?

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   we can’t reproduce the issue on the latest version of Illustrator. CC 2014 was not supported on 10.12 we advise an upgrade.

8. Some shortcut keys is not working well

   Some of the shortcut keys is not working well when drag file from computer to illustrator.

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9. Hitting Enter/Return to confirm after modifying values (Stroke, Opacity, Etc) in the Top Toolbar Opens a Move Dialog Box Instead

   When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)

   If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.

   After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is incredibly frustrating and has slowed my productivity to a crawl.

   When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)

   If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.

   After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is… more

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10. Maximized Window doesnt cover the whole Screen

    Is there a Setting to fix this or is this a bug?

    PC info:
    Intel(R) Core(TM) i9-14900HX (2.20 GHz)
    RAM 32,0 GB
    NVIDIA GeForce RTX 4060 Laptop GPU (8 GB)
    Intel(R) UHD Graphics (128 MB)
    64-bit operating system, x64-based processor

    Windows 11 Pro
    25H2
    26200.8655

    Illustrator v 29.8.7

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11. Disappearing settings/options

    Single options disappear and I can’t change view or workspace back, it won't be fixed by restarting Illustrator.

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    Need More Info  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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12. Swatch Panel is not adjustable

    Since the new update, the Swatch panel cannot be adjusted and so I cannot have all of my panels open at the same time now. If I expand the color panel, I have to sacrifice another panel to be shrunk. I used to be able to take away the empty space under the swatch area which gave more room for the other panels to be open.

    Win 11 and current vs of AI.

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13. Palette Redéfinir les couleurs qui se ferme toute seule au moindre clic

    Bonjour. J'ai ce soucis depuis un moment.
    Lorsque j'ouvre la palette de modification de couleur ''Redéfinir les couleurs'' qui se trouve dans Edition/Modification des couleurs/Redéfinir les couleurs de l'illustration... dès lors que je clique sur les cercles pour les déplacer et changer la couleur, la palette disparaît. J'ai beau recommencer, dès que je touche les cercles, la palette se ferme. Impossible donc de changer les couleurs de l'illustration.
    La video en pièce jointe est très explicite.

    Si vous avez une solution, je suis preneur.

    Système MacOS 26.3.1 (a) (25D771280a) - iMac M3
    Illustrator v30.4

    Cordialement.

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    2 votes

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14. Navigator is not navigating

    Illustrator 30.2.1. Macbook

    In the Navigator panel so I can see my artboard and all the items in it. But when my view is for example in the upper right corner, and I click on the lower left corner, because I want my view to pan over there, it only brings me a little bit more to the left. It seems like a big bug and the Navigator is now sort of useless. In previous Illustrator editions it was working perfectly.

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    Need More Info  ·  5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Can’t access tools using Essential Classic workspace

    My Essential Classic tools do not come up and it doesn't let me reset them either, so I can’t use Illustrator at all. I tried to uninstall and reinstall —didn't work either

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16. Illustrator 30.3 bug: Use Preview Bounds ignored for effects applied directly to symbol instances

    In Illustrator 30.3, I appear to have found a bug related to bounding boxes and the Use Preview Bounds preference.

    When an effect is applied directly to a symbol instance, Illustrator seems to ignore the Use Preview Bounds setting and behaves as though preview bounds are enabled for that object. This does not happen when the same effect is applied to the symbol definition itself, which has always used preview bounds, regardless of the preference setting, and it does not happen when the symbol instance is placed inside a group and the effect is applied to the group instead (good to know for a workaround).

    Observed behavior:

    1. Use Preview Bounds disabled

    2. Effect, such as a drop-shadow, applied directly to a symbol instance

    3. Bounding box still expands to include the effect’s visible extent

    To be clear, I am not referring to an effect applied to any elements of a symbol (within the symbol's definition); this has always used preview bounds with necessity, regardless of the preference setting.

    Expected behavior:

    With Use Preview Bounds disabled, the bounding box should remain based on the object/path bounds rather than the effect extent. For example, adding a drop-shadow to a instance of a symbol should have the same effect on the bounding box as adding the same drop-shadow to any other object.

    Workaround:

    Group the symbol instance and apply the effect to the group, not directly to the symbol instance. If you have already applied the effect to the symbol instance, simply move it to the group using the target control in the Layers palette.

    This seems like a regression in how Illustrator handles bounding boxes for symbol instances with live effects. If others can reproduce this, it would help confirm whether this is a broader issue in 30.3.

    In Illustrator 30.3, I appear to have found a bug related to bounding boxes and the Use Preview Bounds preference.

    When an effect is applied directly to a symbol instance, Illustrator seems to ignore the Use Preview Bounds setting and behaves as though preview bounds are enabled for that object. This does not happen when the same effect is applied to the symbol definition itself, which has always used preview bounds, regardless of the preference setting, and it does not happen when the symbol instance is placed inside a group and the effect is applied to the group instead (good… more

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17. Rich tool tips keep popping up

    Rich tool tips are always randomly opening and staying open something even when I am on other side of screen. Hard to take a screen shot, as when I click to screen shot the tool tips disappear. It's been happening on 2 different machines running Sonoma for about 1 year. Never used to happen.

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    9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Fixed in the latest Prerelease Build 30.4.0.211, now available in CCD app for all Prerelease program members.

    This means the fix is planned to be later pushed in the next general 30.4 release.

    The timer for tooltips would now check if the pointer is still within the tool button bounds after the delay finishes.

18. Canvas not visible when opening or creating files in Adobe Illustrator

    I’m experiencing an issue where the canvas (artboard/work area) does not appear when I open an existing file or create a new document in Adobe Illustrator.

    The application itself opens normally, and the UI loads (menus, toolbars, panels), but the main canvas area where the artwork should be displayed is completely missing or blank.

    Steps to Reproduce:
    - Open Adobe Illustrator
    - Create a new file OR open an existing file
    - Illustrator loads the interface normally
    - The canvas/artboard does not appear

    Expected Result:
    The canvas/artboard should be visible and ready for editing.

    Actual Result:
    The canvas area is not displayed at all, making it impossible to view or edit any artwork.

    Additional Notes:
    The issue happens consistently when opening or creating files.
    The rest of the interface appears functional.

    It looks like the workspace loads, but the drawing area is missing or not renderingWindows 11 Home Single Language
    Illustrator 30.2.1 (64-bit)

    Tried with GPU on and off.

    I'm having this problem like forever. With previous versions of Illustrator was the same.

    I’m experiencing an issue where the canvas (artboard/work area) does not appear when I open an existing file or create a new document in Adobe Illustrator.

    The application itself opens normally, and the UI loads (menus, toolbars, panels), but the main canvas area where the artwork should be displayed is completely missing or blank.

    Steps to Reproduce:
    - Open Adobe Illustrator
    - Create a new file OR open an existing file
    - Illustrator loads the interface normally
    - The canvas/artboard does not appear

    Expected Result:
    The canvas/artboard should be visible and ready for editing.

    Actual Result:
    The canvas area is… more

    2 votes

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19. 押し出し3Dオブジェクトに適用されたグラフィックを制御するための丸いフレームが欠落しています

    グラフィック2を選択して移動させたいのにジオメトリが動く。
    グラフィック2のみ動かせる方法ないですか？

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    2 votes

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20. Gradient Panel gets cut off when selecting a gradient object.

    There's an odd bug on Mac (M1 Pro with Latest version of Tahoe) where the Gradient Panel will expand in a way that it cuts off the position input when selecting an object with a gradient. Collapsing and opening the panel temporarily fixes it, but if you click off and click another gradient object again, it'll do it again.

    This bug was also in 30.1, and I just updated to the latest version a few minutes ago, tested it again, and the issue is still there.
    Gif was recorded using the latest version, 30.2.1.

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    2 votes

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