Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
358 results found
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Bleed settings are not saving with document
Since I updated Illustrator, all of my print documents are not saving the bleed settings. Here is how to replicate the problem:
1) I open an existing print document (.ai format) in Illustrator
2) Go to File --> Document Setup. I have always had the bleed set to 0.125" (or 3.175 mm) for all borders (top, bottom, left, right), but now they all show zero (0).
3) I change the bleed to 0.125" on all edges again, then click OK.
4) I save the document, close the document, then re-open the document
5) I go to File --> Document Setup,…3 votes -
Keyboard arrow not working in reflect panel
The down arrow works but the up arrow on the keyboard does not. Works fine in all other aspects using Illustrator, just the reflect panel is having issues.
Object > Transform > Reflect
3 votes -
Unticking "Use Artboards" when saving PDF does not work as expected
Illustrator 24.0
Expected result: A PDF file containing a single page of all the artwork in the document. Artboards should be completely ignored. Page size, cropbox, artbox, trimbox and bleedbox should all be equivalent to the total size of all the artwork in the document.
Actual result: PDF contains one page for each artboard, seemingly identical to what happens when "Use Artboards" is ticked.
3 votes -
Move objects always moves downwards in y direction, behaves fine in x
Selecting an object and hitting ENTER brings up the 'Move' dialog and, for a while now, negative values moved things up and positive values moved things down the y axis. Fair enough, we all got used to it. As of today, things behave differently and everything is always moved up, unless I adjust the angle in the two entry fields below. Please see attached GIF.
3 votes -
Cannot open previous files or create new files in Illustrator V.23.0.1
The issue:
Adobe Illustrator won't open or create new files in version 23.0.1
System information:
Software:
System Software Overview:
System Version: macOS 10.14.2 (18C54)
Kernel Version: Darwin 18.2.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: DUBM60286516A
Username: Julian, John (i313124)
Secure Virtual Memory: Enabled
System Integrity Protection: Enabled
Time since boot: 1S40
Hardware:
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro11,3
Processor Name: Intel Core i7
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: 149.0.0.0.0
SMC…3 votes -
Artboard border obstructs topmost and leftmost rows of pixels at 100% zoom
In AI CC 2018 and 2019, on Windows 10 Home 64 bit, the black border of artboards overlaps the top row and left column of pixels in the image when zoomed to 100%. (For 2019, Pixel Preview must be on to properly see this because of https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35736118-100-view-is-not-100-for-pixels-in-cc2019)
The attached screenshot shows a 16x11px artboard zoomed way in on the left, and at 100% on the right, plus an 8x version I added so it can be seen better. Clearly part of the white outline is obstructed by the the black border of the artboard. Not good!
So, basically, it's…
3 votes -
Artboard resizing bug
Artboard bug causes a wrong or erraticaly behavior. Just trying to change the artboard height and when I click [ok] and check it again, the value remains the same. Please, check the movie.
This time I have it on video, but this issue remains until the first CC version, maybe more.3 votes -
Artwork moves with Artboard even with layers locked.
Not sure if this has already been addressed. I just became aware of this site. I am using CC 2018, on my Mac running 10.13.3. Usually if I lock the layers I can move the artboard independently, not anymore.
3 votes -
Illustrator crashes when adding an art board
Illustrator crashes when adding an art board
3 votesWe are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
3 votes
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Deleting Successive Artboards
If you have a list of artboards and try and delete several of them in a row, deleting one will deselect the list. This is not a major issue in most cases, but it is a nuisance when having to quickly delete 40 or more artboards; it doubles the number of commands that need to be inputted before reaching the same result.
3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Can only open 1 Ai file at a time
Can only open one Ai file at a time. If current Ai file open is open in Illustrator and you try to open another file concurrently through all means, it will not open. The only way around this is to open each file in a different version of Illustrator, or completely close Ai to open the new file.
3 votes -
The "HDV 1080" preset needs fixing
The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.
Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and…
3 votes -
Saved file reopens with some layers and data missing
After saving my work and reopening the file later, some layers and data are missing. Around 40% of my completed work is disappearing, even though the file was saved properly.
Please help me recover the missing data and identify the cause of this issue.
2 votes -
"Save each artboard to a separate file" creates AI files with hidden layers and missing linked files
Adobe Illustrator 2026
30.6.0 (Windows 11)I discovered an issue when saving an Illustrator document with multiple artboards as separate AI files.
- Create an Illustrator document with multiple artboards.
- Place artwork on each artboard, including linked images/files.
- Go to File > Save As.
- Choose Adobe Illustrator (.ai).
- Enable "Save each artboard to a separate file".
- Save the files.
Expected result:
Each generated AI file should contain all artwork from the corresponding artboard, with all layers remaining visible and all linked files preserved.Actual result:
When opening the generated AI files in Illustrator, the files initially appear to…2 votes -
"Move art with artboard" always moves pattern tiles, ignoring the "transform pattern tiles" pref.
First observed on 2026 (30.3). Also found on 2020, I'm gonna assume this has existed as long as "move art with artboard" has been around. I was doing some work with a lot of large patterns and wanted to move the whole thing relative to their origin without redefining a bunch of graphic styles. Very unexpected behavior.
I would not be surprised if "scale art with artboard" also ignores the "transform pattern tiles" setting but the patterns I was using make that hard to check, so I didn't. Please check this too and fix it if it's also misbehaving. :)
…
2 votes -
Export plans de travail impossible
Bonjour,
Je n'arrive pas a exporter mes plans de travail sans que adobe freeze et que je doive quitter le fichier
que faire2 votes -
100% size is shown too big when a document is opened the first time, in 30.5.1
New version – new bugs.
Open Ai 30.5.1.First opening of a document: 100% view (command-1) is displayed too big (like 150%).
Closing the document.
Opening documents now: 100% view is displayed correctly.
2 votes -
Saving as SVG changed in 30.5.1 and no longer respects artboard
Beginning with version 30.5.1 (apparently), the full size of the artboard is no longer used when saving to SVG, but instead the bounds are reduced to fit the artwork. This is breaking my workflow with tools used downstream where I need the fixed sized artboard that I'm using. I reverted to version 30.4, and the problem went away.
2 votesThe team is able to reproduce this internally and intends to fix it.
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When artboard is extended layers aren't able to be shown in newly created artboard space
See video for explanation. Just kidding I'm unable to post a video or Adobe doesn't want me showing their utter incompetence. AI is definetly turning this company into a penny stock before too long.
2 votes
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