Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
346 results found
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Move objects always moves downwards in y direction, behaves fine in x
Selecting an object and hitting ENTER brings up the 'Move' dialog and, for a while now, negative values moved things up and positive values moved things down the y axis. Fair enough, we all got used to it. As of today, things behave differently and everything is always moved up, unless I adjust the angle in the two entry fields below. Please see attached GIF.
3 votes -
Cannot open previous files or create new files in Illustrator V.23.0.1
The issue:
Adobe Illustrator won't open or create new files in version 23.0.1
System information:
Software:
System Software Overview:
System Version: macOS 10.14.2 (18C54)
Kernel Version: Darwin 18.2.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: DUBM60286516A
Username: Julian, John (i313124)
Secure Virtual Memory: Enabled
System Integrity Protection: Enabled
Time since boot: 1S40
Hardware:
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro11,3
Processor Name: Intel Core i7
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: 149.0.0.0.0
SMC…3 votes -
Artboard border obstructs topmost and leftmost rows of pixels at 100% zoom
In AI CC 2018 and 2019, on Windows 10 Home 64 bit, the black border of artboards overlaps the top row and left column of pixels in the image when zoomed to 100%. (For 2019, Pixel Preview must be on to properly see this because of https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35736118-100-view-is-not-100-for-pixels-in-cc2019)
The attached screenshot shows a 16x11px artboard zoomed way in on the left, and at 100% on the right, plus an 8x version I added so it can be seen better. Clearly part of the white outline is obstructed by the the black border of the artboard. Not good!
So, basically, it's…
3 votes -
Artboard resizing bug
Artboard bug causes a wrong or erraticaly behavior. Just trying to change the artboard height and when I click [ok] and check it again, the value remains the same. Please, check the movie.
This time I have it on video, but this issue remains until the first CC version, maybe more.3 votes -
Artwork moves with Artboard even with layers locked.
Not sure if this has already been addressed. I just became aware of this site. I am using CC 2018, on my Mac running 10.13.3. Usually if I lock the layers I can move the artboard independently, not anymore.
3 votes -
Illustrator crashes when adding an art board
Illustrator crashes when adding an art board
3 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
3 votes
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Deleting Successive Artboards
If you have a list of artboards and try and delete several of them in a row, deleting one will deselect the list. This is not a major issue in most cases, but it is a nuisance when having to quickly delete 40 or more artboards; it doubles the number of commands that need to be inputted before reaching the same result.
3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Can only open 1 Ai file at a time
Can only open one Ai file at a time. If current Ai file open is open in Illustrator and you try to open another file concurrently through all means, it will not open. The only way around this is to open each file in a different version of Illustrator, or completely close Ai to open the new file.
3 votes -
The "HDV 1080" preset needs fixing
The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.
Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and…
3 votes -
Dateien sind verloren gegangen
Ich habe von 16.40 Uhr bis 19.30 Uhr alle meine Fortschritte verloren, aufgrund eines nicht erklärbaren Fehlers. Ich bitte dringend um die Wiederhersetllung dieser Dateien!
2 votes -
Hitting Down with an artboard selected in Artboards panel now moves it on canvas instead of in the list
In the newest update, if I have an artboard highlighted in the panel and I hit the down arrow, it used to go down the artboard list. But now it nudges the actual artboard.
I acknowledge that nudging artboards could maybe be useful for something (though I can't think of what) but being able to navigate the list with arrows is much more valuable in my opinion.2 votesTo navigate artboards in the the panel, without zooming into them, hold Opt/Alt with arrows keys (up/down work the same way as left/right).
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Delete Artboard should not spam in History when only one artboard remains
While deleting artboards rapidly works now s it should, I can’t but notice that even when the only artboard is left, the Delete Artboard command and step still fires up and pollutes the History panel. With the only artboard left the command should just do nothing (until Ai team decided to invent the artboardless canvas and break all the things).
2 votes -
Placing Illustrator file in InDesign
Placing files with bleeds create in Illustrator 30.1 and 29.8.4 moves the artwork down-left without respecting the bleeds.
Illustrator 29.5 works correctly.2 votesThe problem got resolved by resaving the original file. If this ever happens with new files again — please comment.
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Text Import Options dialog shows up when I try top open my working file
This dialogue box opens, but my working file is not visible, pls help
2 votes -
Can't create New File
Nothing happens when I click New in the File tab or when I use the Ctrl + N shortcut.
2 votes -
Use Artboards option disabled when exporting as PDF – even in new multi-artboard documents
Description:
In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).Steps to reproduce:
1. Create a new document with 3 artboards
2. Add simple objects on each artboard
3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
4. → “Use Artboards” option is greyed outExpected result:
“Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.Actual result:…
2 votes -
Files won't actually save until closed.
Illustrator 29.8.1
When either choosing the 'save' command from the file menu, or hitting 'command+s' the saving text flashes in the filename of the tab, but the file does not actually save and it continues to have the unsaved changes asterisk there as well.
The only way to save and get the currently open file to save/update is to try and close the file, and then save through the 'you have unsaved changes' window that pops up before closing.
Please fix this, I have several operations in my workflow that require uploading a file I'm currently working on to an…
2 votes -
Unable to create new file, have to restart software
As title, unable to create new file, have to restart software every time
2 votes -
定規の設定を0にすると次回開いた時にズレる / If you set the ruler to 0, it will be misaligned the next time you open it
最新リリースバージョン「ver.26.2.1」にて、定規の0基準の設定されていないファイルを開いて、その中で0基準を設定後、保存してファイルを閉じた後、そのファイルを開くとデータの一部がズレた状態（トンボなどとそれ以外のいくつかのオブジェクトだけ勝手に動いた状態になってしまいます。
途中の段階で別名保存したPDFは問題なく開けます。
入稿データ等の場合かなりマズい状態です。2 votesThe issue has been reported to be fixed in 29.8.1 build. Please update, test, and comment back if it truly is
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