Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
231 results found
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Illustrator will not open a second file from Bridge, or In Design (edit original)
ex. Starting with both Illustrator and Bridge closed. 1. I open Bridge. 2. I double-click an Illustrator file, it opens fine. 3. I go back to Bridge and double-click another illustrator file, and Illustrator will not open it. This file should open as a new file (tab) within Illustrator.
This happens with "Edit in Original" from In Design also. It works the first time, (opens up Illustrator), but not a second time. I have to close Illustrator for this interoperability to work.2 votes -
my illustrator won't start after updated 2018
I just recently updated the new version, and it got stuck on the start-up. what should I do?
2 votes -
intro page won't disappear
Opening Illustrator 2019, I see the intro page with my recent work. I click to open it, and it seems to "think" the document is open - I can see my un-embedded layers panel full - but the intro page won't disappear. I can't close it, the arrow next to the AI icon won't collapse it, and I can't work without quitting the app and trying to reopen again. Does the same thing whether I open from the Finder or from the Intro page. MacPro 2012 (5,1) upgraded CPU and GPU (NVIDIA GeForce GTX 980 - flashed). I realize it's…
2 votes -
Illustrator crashing wheen trying to open any document
illustrator crashes as soon as i open it, I resently uppdated windows to 1809 and i have the latest illustrator updates. I tried diffrent ways to uninstall and remove both CC and illustrator with CC-cleaner and by following instructions on how to delete illustrator completly and reinstalling it again with no diffrence in result (still crashing). I cant say that my computer is the latest or the strongest but it worked for the first week then suddenly it started crashing.
I have a lenovo laptop with an 6:th gen i5, 8gb ram, ssd-storage and integrated graphics.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-Rama
Illustrator Team -
crash while opening file
crash when opening a file.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
New document few options
When opening new document it only gives two options and there is no way to generate a custom template. Windows 10.
2 votes -
Illustrator 'unexpected' quitting
Adobe Illustrator CC 2017 quit unexpectedly while launching or working in between very often for many iMacs. Please help me to resolve this.
Process: Adobe Illustrator [5601]
Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 21.1.0 (21.1.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [5601]
User ID: 502Date/Time: 2018-05-10 12:17:12.115 +0530
OS Version: Mac OS X 10.11.6 (15G1004)
Report Version: 11
Anonymous UUID: 182E4988-079E-C019-6A39-BE753A9A45A1Time Awake Since Boot: 19000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS…2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
crashing, will not open at all
Cannot get illustrator to open. Latest version.
Crash report attached
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
I do have one suggestion – please reset preferences and try again. Found the following in your crash report.
terminating with uncaught exception of type dvacore::filesupport::eof_error: Error reading past end of file: ‘/Users/bradharris/Library/Preferences/Adobe Illustrator 22 Settings/en_US/WSMgrCfg/WSMgrCfg’
abort() called -
Illustrator 2018 Version 22.1 Opening multiple-page PDF - Artboard Issue
Opened multiple-paged PDF file to show all pages as artboards
Saved file as PDF after editing (another name)
Opened said PDF file and all pages as artboards show up as defaultI'm not able to choose if I want to work with a single page on this PDF anymore?
2 votes -
AI CC 2018 cannot launch
Hello,
When I want to start illustrator, a first error message appears: (aip.png on attachment)
After clicking on "next",
a second message appears twice and then asks me to send an error report to Adobe. (impossible ai.png on attachment)I managed to run AI CC 2018 in safe mode but it lacks a lot of things like the toolbar. what should I do?
2 votes -
I can't open illustrator after updating to High Sierra Mac 10.13
it's impossible
2 votes -
Illustrator freezes all the time
I am not able to use Illustrator at all. I have updated to the 2018 version. Every time I want to create new project or open existing one the program freezes. No matter if I have GPU Performance option on or off.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
AIGPUSniffer quit unexpectedly.
Adobe Illustrator CC 2018
When trying to open Ai files through Bridge, I get this error:
'AIGPUSniffer quit unexpectedly.'
and the file fails to open. I don't experience this issue when opening the same file through finder or through the 'Open' dialog box.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
OS updates make Illustrator to get reinstalled
Everytime I get an update to Windows or Adobe, my Illustrator asks to be RE-INSTALLED. What the **** is wrong with Adobe? Why can't you fix the ******* recognition of software your PAYING customers already have, so that we don't have to go through this hide-and-seek ******** EVERY ******* TIME? You get paid well, maybe do your jobs BETTER.
1 vote -
Einfrieren nach einigen Minuten
Illustrator 29.6.1, Windows 11:
Illustrator friert jedes Mal einige Minuten nach dem Starten für ca. 5 Minuten ein. Der Fehler tritt unabhängig davon auf, was man gerade tut, der Fehler tritt auch auf, wenn kein Dokument geöffnet ist und nur das Startfenster angezeigt wird. Nach den 5 Minuten läuft er dann ganz normal weiter.1 vote -
This issue affects every .ai file on macOS when attempting to open them via double-click from Finder. A system dialog appears stating:
This issue affects every .ai file on macOS when attempting to open them via double-click from Finder. A system dialog appears stating:
“<filename>.ai” could not be found.
This problem has been consistently occurring since the introduction of Illustrator CC, and continues to affect all subsequent versions.
This is a severe UX and workflow-breaking bug. It makes it impossible to use the most natural way of opening files on macOS. Users are forced to adapt inconvenient workarounds.
Please escalate this issue to the engineering team and acknowledge it publicly. We ask for a fix or a detailed technical explanation of what’s…
1 vote -
Bitmap (1-Bit) Image downsampled to 300 dpi in PDF Export - スリープさせるとレインボーカーソル化
MacBookPro OS 13.6.4
Illustrator 29.3.1Illustratorを起動したまま、画面を（物理的に）閉じると、次画面を開いた時にIllustratorがレインボーカーソルのまま動かなくなります。毎回強制終了して再度起動しています。
ブラウザなどの他のアプリケーションはレインボーカーソル化しません。Illustratorを28にしていた頃は起こらなかったです。
1 vote -
new file - sheet sizes and templates don't load
when I open new document, I used to be able to select a sheet size from an existing set. it was a history of recency used templates and other suggestions. now there is nothing that shows up, and in order to make new document I've been needing to open an old document, erase everything and save it down as a new document.
1 vote -
Not responding
Can't login some files missing maybe
1 vote -
1 vote
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