Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7480 results found
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Japanese fonts not syncing.
Japanese fonts don't sync to Illustrator. But they do work fine in other applications like Photoshop.
1 vote -
Font Preview Tool - Not Working, UI WAYYY TOO LARGE
As outlined here: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33696535-fonts-scrolling-through-list
Which appears to be getting riddled with new comments as of yesterday... I am experiencing this issue. There is no options to adjust. The Preview Tool does not work either. Please FIX ASAP!
1 vote -
Open/Import svg into illustrator
The line weights of imported svg files into Illustrator 24 come in heavier than the same svg imported into Illustrator 23.
One example: Line weight of drawing in Ill 23 is .529 pt. Same file opened in Ill 24 is 1.5 pt.
Windows 10
1 vote -
Spot Colors are not recognised.
When enough items are placed with the same spot color, Illustrator no longer recognizes other shapes with the same color
1 vote -
Exporting SVG: font name doesn't match system name of font - SVG text doesn't look as aspected
Hi,
this is a real issue ... :
https://graphicdesign.stackexchange.com/questions/27238/preserving-font-type-in-illustrator-svg-file
imho important to solve.
thx
1 vote -
Zooming
When in the preset zoom menu, some of the options have commas where they should have decimals. When I click on the 66,67% zoom option it actually zooms in 6667% when it should zoom in 66.67%. Also, in the title of the document, it shows the zoom percentage with a comma instead of a decimal point.
1 vote -
Moving object with selection tool sometimes grabs and moves anchor point instead
Just like the title says.
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
2) Is this file specific or happens with any object in a newly created file also?
3) Kindly share your preferences folder with us in a zip File
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 SettingsKindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
actions slow and crashing
All actions that ran smoothly on Illustrator CC 2019 are slow and most of the time crash the new update (CC 2020). Actions are meant to speed up workflow, not slow it down.
1 vote -
Gradient panel causes bugs
The gradient panel really makes me nervous. On rare occasions when dropping a color onto a gradient handle to change it, Illustrator suddenly just closes without a warning. Just gone in a split second along with all my work. No auto save. Nothing. It even won't show my recently opened files when I open it back up. This issue also happened the last time Illustrator was updated but then it was fixed. Please fix it again as I'm always SUPER nervous when I have to change settings for a gradient. I have no idea on how to reproduce this, other…
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue
2) kindly also share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings
Kindly clear your preferences by renaming your preference folder “Adobe Illustrator Settings” at above mentioned location and relaunch Adobe Illustrator . Kindly let us know if Adobe Illustrator still…
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PDF options do not work
--> This is a serious bug!
Illustrator 2020 save as PDF does not show other options than "General" even though different tabs are selectedNvidia 980 / mac pro 2010
1 vote -
Diagonal shapes are very pixelated (diagonal line, star, circle ecc.)
hello, i have the version of Illustrator 24.0 and every shape i dra with the tools are pixelated, as diagonal line, circle, star, every shape that is not completly straight is pixelated. i was talking with the support yesterday for 3 hours and they said its a bug. because its the same on 3 different computers.
i will be very happy to find a solution.1 vote -
Library symbol
I add a graphic, like a rectangle, to the cloud library, and when I place it to my work it import all the work from the artboard.
1 vote -
Keyboard shortcut for zoom leads to meltdown
Windows Illustrator 2020
The keyboard combination for zooming in and out (ctrl-spacebar) combined with the mouse drag leads to immediate shut down of the programm.1 vote -
Can't preview new graphic assets in Libraries within Illustrator
When I add a new graphic asset to an existing Library, I cannot get a preview of it until I restart the program. Instead, I get the animated square indicating that the preview is being generated, but it never refreshes. I often have multiple CC programs open, and the graphic is always immediately reviewable in Photoshop and InDesign, so this is limited to Illustrator in my experience.
I am running Mac OS 10.15.1
Illustrator 23.1.11 vote -
Illustrator freeze after trying to paste HD-picture from the clipboard in Text Block
Trying to paste HD-picture from the clipboard in Text Block - Illustrator perceives the picture as a set of characters and can not cope with the amount of information.
Expected result: The action should not have a visible result, or there should be a warning about an invalid action
- Open Illustrator
- Open some of HD resolution pictures (PNG, JPG) in the Illustrator
- Select the picture (CMD+A)
- Embed the picture if it is linked
- Copy the picture (CMD+C)
- Select the Text Tool, and make one-click anywhere in a workspace of the document to start Text Block.
- Past from clipboard (CMD+V)
Result:…
1 vote -
Selection is not visible in Illustrator 2020
I just installed the latest version of Illustrator and it's pretty horrible to use. I cannot see the direct selection points on any object. I have tried toggling show bounding box and it doesn't make any difference. When an object is selected it is not highlighted so it's impossible to tell whether it is selected or not.
I'm running on a PC with Windows 10.1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
2) Is this file specific or happens with any object in a newly created file also?
3) Kindly share your preferences folder with us in a zip File
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 SettingsKindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Not showing GPU
GPU is selected to be used with AI 2020 (Nvidia GTX860) but in AI's prefs it shows Intel HD 4600 is being used!!!!
1 vote -
Object Selection by Path Only broken with symbols
In Preferences, under Selection and Anchor Display, check Object Selection by Path Only.
Create or open a document.
Drag a symbol out of the Symbol panel. Choose one with a large filled area.
Zoom in on the symbol.
With either of the 3 selection tools, drag over a filled part of the symbol. Do not drag over any paths.
It doesn't matter whether you're viewing in Outline or Preview.
The symbol becomes selected.
It should not become selected due to the prefs option noted above.
It worked correctly in v22 & CS6 etc. It's been close to a year with…1 vote -
Importing: An unknown error has occurred.
Attempting to import a file that has multiple artboards, I get an error that states "An Unknown Error has Occurred" and after that I can no longer place any artwork what so ever without first quitting Illustrator.
- I am on Mac OS10.14.6 and AI 24.0
- File import, select file, checking import options, selecting which page/artboard and the place.
- It should place the art but
- instead deadlocks you from importing any files of any type after that without a hard reboot.
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at
ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
1 vote
- Don't see your idea?