7723 results found

1. [Extendscript] SaveDlg Default Filename Bugged

   Hi there,

   I'm having some issues with a custom extendscript that we use in our production house. This script is pretty basic, and is meant to make eps / pdf / ai conversion easier (we have some strict EPS settings that must be followed). This script has worked on AiCC (original release) up through CC 2019, but is now behaving oddly in Illustrator 2020.

   When you run the script, a custom "Save As" dialog should show up. The filename should default to the current document's name, with .eps set as the filetype suffix. However, when running this script in Illustrator 2020, the filename field is ALWAYS defaulting to "Untitled.eps".

   I've attached the script file for reference, along with two screenshots. One that shows how this script's save dialog looks in Illustrator 2019 (correct), and one that shows how this script's save dialog looks in Illustrator 2020 (incorrect).

   It would be great if this was fixed. For reference, I have tested this code on MacOS Mojave 10.14.6 as well as MacOS Catalina 10.15.2. Both OS's result in the same behavior.

   Hi there,

   I'm having some issues with a custom extendscript that we use in our production house. This script is pretty basic, and is meant to make eps / pdf / ai conversion easier (we have some strict EPS settings that must be followed). This script has worked on AiCC (original release) up through CC 2019, but is now behaving oddly in Illustrator 2020.

   When you run the script, a custom "Save As" dialog should show up. The filename should default to the current document's name, with .eps set as the filetype suffix. However, when running this script in Illustrator… more

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. "In App" tutorials not actually In App

   When I click on these tutorials, nothing happens. When I called the help, they said there are only tutorials online.

   Why does this screen say "In App Tutorials" if there are only videos online? I'd assume that I could click on a tutorial option and it would walk me through the tutorial, similar to mail merge wizard. Or it would show pop up balloons with instructions on what to do, then I would do it.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. 27 Spot Colour limit

   We cannot record more than 27 spot colors in illustrator. I do a lot of pantone, but I can only record 27. I need to be able to save all colors in the color library.

   3 votes

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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4. NOT RESPONDING

   The program works fine whenever im doing line work for my portraits but as soon as I highlight it and merge it together the program starts acting really slow and not responding which makes it impossible to work

   3 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. too slow and laggy, small edits also end up in not responding or hanging and crashes.

   After the last update (24.0.1) Illustrator is too slow and laggy. Crashes Illustrator consistently with Can't finish previewing, small edits also end up in not responding or hanging and crashes.

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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6. Horizontal Scroll Not Working

   Horizontal Scroll Not Working. Windows 10 HP Spectre x360 Convertible 15-ch0xx. The horizontal scroll works on other apps and on Photoshop. The horizontal scroll only does not work on Illustrator. This is a new install because I am having my macbook pro repaired because I scratched my screen. On my mac the horizontal scroll works fine. The other problems I noticed on both my mac and the new PC install is the alignment distribute input unit of measurement does not show up sometimes. If I toggle the show/hide bounding box it fixes it. Also on both my mac and PC when i select a key object without the alignment panel being open the distribute input field is not active until I deselect the key object and then re-select the key object for the distribute input field to become active for input

   Horizontal Scroll Not Working. Windows 10 HP Spectre x360 Convertible 15-ch0xx. The horizontal scroll works on other apps and on Photoshop. The horizontal scroll only does not work on Illustrator. This is a new install because I am having my macbook pro repaired because I scratched my screen. On my mac the horizontal scroll works fine. The other problems I noticed on both my mac and the new PC install is the alignment distribute input unit of measurement does not show up sometimes. If I toggle the show/hide bounding box it fixes it. Also on both my mac and PC when… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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7. Illustrator is changing my colors

   I'm working on Interl(R) Core(TM) i7-8565U CPU, Windows 10 Family. Latest version of Illustrator.

   I put the right colors on my Artwork on illustrator but as soon as I save it and reopen it, the colors changed. It stays in a dark green but it's never exactly the one I put in the first place.

   Example: I put #336633, save it. When I reopen it, it has changed in #006633 or 336733 ot 316738 or 356633 or even 40683c or 789c4a

   3 votes

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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8. Help link

   The link to help and tutorials does not work. I get a message saying that I need to be connected to the internet.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. Can´t add anchor point with "Delete anchor point" tool + alt.

   In illustrator v. 24.0.1: When the "Delete anchor point" tool is active and alt is pressed down to toggle for the "Add anchor point tool", an anchor point can't be added to a line.

   3 votes

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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10. Bleed settings are not saving with document

    Since I updated Illustrator, all of my print documents are not saving the bleed settings. Here is how to replicate the problem:

    1) I open an existing print document (.ai format) in Illustrator
    2) Go to File --> Document Setup. I have always had the bleed set to 0.125" (or 3.175 mm) for all borders (top, bottom, left, right), but now they all show zero (0).
    3) I change the bleed to 0.125" on all edges again, then click OK.
    4) I save the document, close the document, then re-open the document
    5) I go to File --> Document Setup, and all the bleed settings are showing zero (0) again.

    This is very frustrating because I want to export to printable PDF files but the bleed doesn't show unless I do these steps every single time. I have hundreds of files I work with. This was never a problem until the version prior to this one and this version.

    version 24.0.1 (64-bit)
    Windows 10

    Since I updated Illustrator, all of my print documents are not saving the bleed settings. Here is how to replicate the problem:

    1) I open an existing print document (.ai format) in Illustrator
    2) Go to File --> Document Setup. I have always had the bleed set to 0.125" (or 3.175 mm) for all borders (top, bottom, left, right), but now they all show zero (0).
    3) I change the bleed to 0.125" on all edges again, then click OK.
    4) I save the document, close the document, then re-open the document
    5) I go to File --> Document Setup,… more

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    4 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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11. Space After Paragraph is Missing

    I'm using Illustrator 2020, v24.0.1 on a MacBook Pro using OS Mojave v10.14.6

    Not sure where it went, but in the Paragraph tool, the "Space After Paragraph" feature is simply gone. I've rebooted the program and its still missing. Need this basic standard feature back ASAP.

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. Extra "Object" title in Select menu

    Under the Select menu, there's a submenu called "Object", which allows you to quickly select certain kinds of things. But, directly below that one is another menu choice also called "Object" which seems to have no function. This appears to be an error and should be removed.

    Operating system: Windows 10 Pro
    Version of Adobe Illustrator: 24.0.1

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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13. New update on Illustrator 24.0.01 will not allow Print

    AI 24.0.01 (64-bit) will not allow me to print to my network printer. Error window box generates with a Red Triangle with an exclamation mark, and message reads "Can't print the illustration."

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    0 comments  ·  Print  ·  Delete…  ·  Admin →
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14. SEARCH BAR-Cannot Type in that Field

    After saving a file in Illustrator. I go to File>Open>folder my files are in. NEXT, I use the upper right search bar to find the file I need. It will not allow me to type in that search bar. I have to close out of Illustrator, then reopen and start all over again to be able to type in the search bar.

    Windows 10. PC. Vers. 24.0.1

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    8 comments  ·  Other...  ·  Delete…  ·  Admin →
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15. Since updating to the 2020 version of CC, Illustrator seems to freeze up.

    Freezing. Plus, I'm trying to create a dotted stroke with the stroke panel and my stroke always reverts to a solid line.
    I'm running Windows 10 and just updated it today 12/7/19 and no change.

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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16. Temp file string prepended to filename slug

    When saving a PDF copy of a file with cropmarks to a network share a temporary string such as "ai157536670945_" is prepended to the filename in the page info/slug in the cropmark area.

    Ai 2020 24.01 Mac OS Catalina 10.15.1

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  Anjali responded

    Thanks for sharing the details.
    We are now able to reproduce the issue.
    The team will be looking into the problem.

    Thank you for the feedback.

17. Symbols and SVGs issues (Illustrator 2020)

    Issue: When an SVG is reopened in Illustrator with a symbol included in the artboard, the symbol shifts in position within a bounding box and crops as if it is within a Clipping Mask. Any black colour value within a symbol isn’t recognised and is automatically changed to HEX colour #000000. When the SVG is previewed in Finder and uploaded to Magento the symbols appear in the correct position.

    Specs and testing: The issue only occurs since updating to Illustrator 2020 (tested on both macOS Majave (10.14 & 10.14.5) and macOS Catalina (10.15.1).

    When opening the SVG in previous versions of Illustrator on the same mac that has an updated version of Illustrator the same issue is happening. This issue does not occur if Illustrator has never been updated to 2020 version.

    Issue: When an SVG is reopened in Illustrator with a symbol included in the artboard, the symbol shifts in position within a bounding box and crops as if it is within a Clipping Mask. Any black colour value within a symbol isn’t recognised and is automatically changed to HEX colour #000000. When the SVG is previewed in Finder and uploaded to Magento the symbols appear in the correct position.

    Specs and testing: The issue only occurs since updating to Illustrator 2020 (tested on both macOS Majave (10.14 & 10.14.5) and macOS Catalina (10.15.1).

    When opening the SVG in previous versions… more

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Glitch in outlining a dotted stroke

    macOS Catalina 10.15.1 Illustrator 2020

    I made a line, applied dashed line, adjusted gap(2,4) and dash(0,01) to make it look like dots and outlined. Random dots have been cut in half after outlining.
    It never happened to me before.

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    3 votes

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    0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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19. Display not being refreshed, scrolling through Artwork while zoomed in and dragging an object

    When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I am using. Illustrator behaves this way since I know it and I really don’t understand why it does so. Performance can’t be the reason. Even old Macromedia Freehand, 15 years ago could handle this - being a PowerPC App, running under Rosetta on an old Intel-Mac...

    When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I… more

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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20. Save As PDF Bug

    Saving a PDF throws a repeatable error that the AI file was not saved as PDF-Compatible when it 100% was. I have tested it many times. The problem resolves only if: Close Illustrator, go to hidden "Adobe Illustrator Prefs" file and open in Text Editor. Navigate to this part:

    /aiFileFormat {
    /enableATEReadRecovery 0
    /PDFCompatibility 1
    /enableATEWriteRecovery 0
    /enableContentRecovery 0
    /dumpPGFwithoutShortcut 0
    }

    And delete the 1 after "/PDFCompatibility" then type 1 again and save. Reopen Illustrator and the PDF saves fine... ONCE. All old versions of AI Preferences have been deleted from my machine and this still happens every. single. time.

    I have to go through this process every single time I need to save a PDF, which is multiple times per day in an agency. This is unacceptable and has slowed down my work considerably.

    Attached is the PDF file error that I get with every single PDF, even though I have quadruple checked that my AI Files are saved as PDF-Compatible.

    Saving a PDF throws a repeatable error that the AI file was not saved as PDF-Compatible when it 100% was. I have tested it many times. The problem resolves only if: Close Illustrator, go to hidden "Adobe Illustrator Prefs" file and open in Text Editor. Navigate to this part:

    /aiFileFormat {
    /enableATEReadRecovery 0
    /PDFCompatibility 1
    /enableATEWriteRecovery 0
    /enableContentRecovery 0
    /dumpPGFwithoutShortcut 0
    }

    And delete the 1 after "/PDFCompatibility" then type 1 again and save. Reopen Illustrator and the PDF saves fine... ONCE. All old versions of AI Preferences have been deleted from my machine and this still happens every. single.… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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