7725 results found

1. XP-PEN Deco Pro Medium drawing tablet not working on Illustrator

   So I just got a new XP-Pen Deco Pro Medium. I have the latest drivers and the latest version of Illustrator CC as of 18-10-2019.

   It seems to working fine on all interface elements. But on Illustrator It won't let me use the drawing pen anywhere on the canvas.

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2. Fill Glitches when Previewing with the GPU

   I work for a printing company, and we see this sort of glitch a lot. We also see it in the same design over multiple different systems so this must be an Illustrator issue rather than a compatibility problem with our graphics cards.

   When rendering with the GPU, fill colors will extend out past the shape bounds. When we switch to render with the CPU, the glitch disappears. See the example attached.

   This is a problem for us. We are losing production time because our printers on the floor see this and assume its an error with the artwork and flags it as such.

   System info:
   Windows 10 64bit
   CPU: Intel(R) Xeon(R) CPU E5-1620 v3 @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
   GPU: NVIDIA Quadro P2000
   32GB RAM

   I work for a printing company, and we see this sort of glitch a lot. We also see it in the same design over multiple different systems so this must be an Illustrator issue rather than a compatibility problem with our graphics cards.

   When rendering with the GPU, fill colors will extend out past the shape bounds. When we switch to render with the CPU, the glitch disappears. See the example attached.

   This is a problem for us. We are losing production time because our printers on the floor see this and assume its an error with the artwork and… more

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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3. Illustrator laggy and slow on when using CPU. Colours not accurate on GPU

   Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
   I've been having the following issue (even before updating to this version).
   Every time I use the CPU view Illustrator becomes really slow and laggy.
   I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
   I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.

   I can't continue with the workaround of using GPU because I obviously need to see my colours right as I work. Not sure if inaccuracy in colour on GPU is common or if this is another issue.

   Please advise.

   Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
   I've been having the following issue (even before updating to this version).
   Every time I use the CPU view Illustrator becomes really slow and laggy.
   I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
   I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.

   I can't continue with the workaround of… more

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Does 23.1.1. fix the abysmal performance on Mac or no?

   Illustrators performance on Mac as been horrible for the last several versions, has this been fixed yet, or at least an update on why and when you expect to have it fixed?

   We seriously need to have an intervention, you're making Illustrator practically unusable for your paying customers with these 'updates' that seemingly take several steps back each time.

   3 votes

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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5. Problem with tracing feature

   Hi.
   I have a problem with tracing feature. Never have I been able to use this feature, not once. Each time the error message appears: "Can not be fully executed because an unknown problem has occurred (CANT)".
   Why is that?
   Can someone help me?

   3 votes

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   0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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6. Font scrolling

   When scrolling through fonts and selecting, it starts over from the beginning instead of where I left off, causing frustration and time.

   3 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Save As Crash

   Illustrator is crashing constantly when trying to "Save As" after updating to v23.1. Optimizing for slow networks feature is disabled. Crash occurs after choosing the location to save the file. Illustrator hangs for about 2-3 seconds before the crash window pops up. Save as works immediately after launching the program but occurs again later on.

   Windows 10 Home

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Window jumps to new size when I grab resize thumb in bottom right corner

   When I grab the resize thumb in the bottom right of a window, the window size jumps. In the two attached screenshots, the first is where the window was before I grabbed the thumb, and the second is where the window jumped to after grab. I can resize if I continue to hold the thumb, but the thumb position never matches the cursor position.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. Illustrator crashes when opening any file after Microsoft Cumulative update 2019-09 KB4517211

   Running Win10 Pro x64. Uninstalled and ReInstalled Cumulative update KB4517211. Problem goes away if uninstalled, and recurrs after re-installing Microsoft update. Have latest NVidia GPU drivers installed (problem occurred with prior version graphics drivers as well) and latest version of AI (23.1). Problem occurred prior to update to 23.1 today. Problem started after Microsoft Cumulative update for Windows 10 Version 1903 x64 and problem is resolved when uninstalling Cumulative update. Used Microsoft tool to HIDE updates to stop KB4517211 from re-installing.

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   1 comment  ·  Launch  ·  Delete…  ·  Admin →
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10. Hyperlink lost if Export to SVG

    If I create a shape and attach a hyperlink to it using Attributes, then use File > Export > Export As > SVG, the link no longer exists. If the file is opened using a browser there is no link and the code doesn’t contain the link. If I use File > Save As > SVG the link remains, however, using ‘Export As’ optimizes the SVG for the web, so I should use this option. Why is using ‘Export As’ removing the hyperlink? I have just started using AI - am I doing something wrong or is this a bug? Thank you.

    If I create a shape and attach a hyperlink to it using Attributes, then use File > Export > Export As > SVG, the link no longer exists. If the file is opened using a browser there is no link and the code doesn’t contain the link. If I use File > Save As > SVG the link remains, however, using ‘Export As’ optimizes the SVG for the web, so I should use this option. Why is using ‘Export As’ removing the hyperlink? I have just started using AI - am I doing something wrong or is this a bug?… more

    3 votes

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11. Justification doesn't work right

    In a block of justified text, when you fine tune the justification settings to spread the letters more evenly and avoid white gaps, the justification gets broken.
    (In Indesign the same procedure works perfectly.)

    On my screenshot you see the default setting on the left, and on the right with the letter and glyph spacing set to slightly decreased minimum and slightly increased maximum values – and the justification is gone…

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. Unable to skew individual words/letters in type

    In previous versions of illustrator, you were able to skew individual words/letters from the character menu. That option has been replaced by an option to rotate.

    Distorting highlighted text distorts the whole box of type. The font I'm working with does not have and italics and I need this option to italicize specific words.

    I am using 23.0.6 on a mac with OS Mojave 10.14.6.

    I'm attaching screenshots of this feature in InDesign so you can see what this used to look like in illustrator, as well as a screenshot of the new character panel in illustrator where it's missing. I've also included a screenshot from InDesign that shows what I'm trying to do.

    In previous versions of illustrator, you were able to skew individual words/letters from the character menu. That option has been replaced by an option to rotate.

    Distorting highlighted text distorts the whole box of type. The font I'm working with does not have and italics and I need this option to italicize specific words.

    I am using 23.0.6 on a mac with OS Mojave 10.14.6.

    I'm attaching screenshots of this feature in InDesign so you can see what this used to look like in illustrator, as well as a screenshot of the new character panel in illustrator where it's missing.… more

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13. GPU Issue in Touch Mode on Surface Pro (2017)

    Hello,
    I have been having a repeated issue with Illustrator leaving checkerboard artifacts onscreen when drawing in Touch Mode on my Surface Pro. After drawing for a while, Illustrator will crash. I've included a clip displaying the artifacts I'm talking about.

    A related issue happens at random when drawing, where the outline will display in red while I'm drawing it, then the line won't actually get drawn. Sometimes when selecting or scaling objects they will similarly display the scale happening, but then nothing actually happens. Usually Illustrator crashes after that.

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    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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14. Misaligned patterns on SVG import

    When opening an SVG file, pattern fills are incorrectly offset on both x and y axis.

    An inconvenient workaround is to reapply the pattern (Select shape, select pattern swatch). This will then position the pattern correctly.

    It would be great if the pattern was correctly positioned on file load.

    Tested on Windows 10. Illustrator 23.0.6 64bit

    See attached PNG for example.

    pattern-test.svg used in the screenshot:

    <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="50" viewBox="0 0 50 50">
    <defs>
    <pattern id="New_Pattern" data-name="New Pattern" width="10" height="10" viewBox="0 0 10 10" patternUnits="userSpaceOnUse">
    <rect width="10" height="10" fill="blue"/>
    <circle cx="5" cy="5" r="5" fill="red" />
    
    </pattern>
    </defs>
    <rect x="0" y="0" width="50" height="50" fill="url(#New_Pattern)" />
    </svg>

    When opening an SVG file, pattern fills are incorrectly offset on both x and y axis.

    An inconvenient workaround is to reapply the pattern (Select shape, select pattern swatch). This will then position the pattern correctly.

    It would be great if the pattern was correctly positioned on file load.

    Tested on Windows 10. Illustrator 23.0.6 64bit

    See attached PNG for example.

    pattern-test.svg used in the screenshot:

    <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="50" viewBox="0 0 50 50">
    <defs>
    <pattern id="New_Pattern" data-name="New Pattern" width="10" height="10" viewBox="0 0 10 10" patternUnits="userSpaceOnUse">
    <rect width="10" height="10" fill="blue"/>
    <circle cx="5" cy="5" r="5" fill="red" />
    
    </pattern>
    </defs>
    <rect… more

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. BUG? CC Color Library: Not Applied or Freezing

    When I select an object and tried to color it from my CC library colrs - it doesn't apply to the shape/font - if I right click on a color in the CC library Panel, the panel freezes for a moment and disappears.

    3 votes

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    2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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16. Unknown error when re-linking image

    When I re-link an image I get a message saying "An unknown error has occurred."
    I am adding this to the growing list of problems since upgrading to 2019.

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    3 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. ellipse using basic brush is not smooth.

    The ellipse tool using the basic brush comes out jagged and not smooth. All other shapes are not affected.

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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18. BUG Nordic keyboard and special characters €, $, @ etc

    Cant type special characters €, $, @ on nordic keyboard. Because Illustrator is overriding AltGr key function using it to make a selection.

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Change to dimension in properties panel applies to wrong object in certain situation...

    Minor bug. To reproduce:

    Have at least two objects on screen.
    Select one.
    In the properties panel, change the width or height but do not press enter or tab.
    Select the other object.

    Result: The change in dimension is applied to the second object, not the first.

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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20. Black Swatch becomes CMYK when dragged to object

    Black Swatch in color pallette (between none and white lower left corner) colour changes values to CMYK when dragged to object on page.

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    5 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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