8141 results found

1. Do not scale text when you have a text style applied

   When I have selected multiple blocks of text or lines of text, I would like the option to scale the bounds as if I were selecting only one field, without scaling the font size — especially when a font style is applied. Alternatively, it would be helpful to have an option within the font styles to lock scaling. I often work on menus and need to lock scaling when moving or resizing groups of items. I wouldn’t mind needing to manually update the font style if I choose to scale text after locking document scaling.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Ao arrastar uma prancheta, a arte que está nela não acompanha a trajetória da prancheta

   Ao arrastar uma prancheta, a arte que está nela não acompanha a trajetória da prancheta. No vídeo demostro o bug, em momento algum removi o dedo do trackpad ou parei de pressioná-lo. Isso atrapalha muito a organização das minhas pranchetas no arquivo

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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3. Text tool inserting wrong style

   If I have text typed out, then I try to change one letter it changes my font. For example I have the would "hot" typed in acumin regular, then I go to change the word to "got" and it might make the "g" bold or condensed or just an different style that is on the document. I am not using paragraph styles or character styles.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. Collecting for Export marks document as edited

   Select 'Export as Resource' and the document will become 'Edited'
   Illustrator 29.0.1

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Issue with Reading Variable Data from DataSet in Illustrator 29.5

   Dear Adobe Support Team,

   I am reaching out to report an issue with Adobe Illustrator (version 29.5) regarding the inability to read variable data from a DataSet object in a script, even though the dataset is correctly loaded and updates the document content as expected.

   Problem Description
   I have a script that processes a CSV file to generate PDF files using variable data in Illustrator. The CSV file contains columns "Cislo" (number) and "JMENO" (name), and it is correctly loaded into Illustrator as a dataset (via Window > Utilities > Variables > Load Variable Library). The dataset updates the document content correctly—when I call dataSets[i].display(), the text fields in the document update with the correct values (e.g., "1", "URBAN" for the first dataset). However, when I attempt to read the variable values programmatically from the DataSet object (e.g., via dataSets[i].variables[j].content), the script fails to retrieve any values, resulting in empty strings.

   Steps We Tried
   We have tried multiple approaches to read the variable values, but none of them worked as expected:

   Reading via dataSets[i].variables[j].content:
   We iterated through dataSets[i].variables, checked the variable names (e.g., variable.name === "Cislo"), and attempted to read the content property.
   Result: The content property always returned an empty string, even after calling dataSets[i].display().
   Reading via getByName:
   We tried using dataSets[i].variables.getByName("Cislo").content to directly access the variable's value.
   Result: This threw an error ("Error 21: undefined is not an object") if the variable was not found, and even when wrapped in a try-catch block, it returned an empty string.
   Reading via variable.textFrames[0].contents:
   We attempted to access the text frame linked to the variable using doc.variables[j].textFrames[0].contents after dataSets[i].display().
   Result: This approach also returned empty strings, even though the text frames in the document were visibly updated with the correct values.
   Workaround (Successful but Manual):
   As a workaround, we named the text frames in the document ("CisloText", "JmenoText") and read their values directly using doc.textFrames.getByName("CisloText").contents.
   Result: This worked and correctly retrieved the values (e.g., "1", "URBAN"), confirming that the dataset and variables are functioning as expected for updating the document. However, this is not a practical solution as it requires manual naming of text frames, which is not feasible for larger workflows.
   Observations
   The CSV file is correct and properly formatted:

   Cislo,JMENO
   1,URBAN
   2,JIŘÍ
   3,TOMÁŠ
   4,EDA
   5,
   6,NOVOTNÝ
   7,KAREL​
   The dataset updates the document content correctly when dataSets[i].display() is called (e.g., the text fields show "1", "URBAN" in the UI).
   The generated PDF files contain the correct content based on the dataset, confirming that the dataset and variables are working.
   However, all attempts to programmatically read the variable values from the DataSet object (dataSets[i].variables) result in empty strings or errors.
   Sample Script testVariableReading.jsx:

   var doc = app.activeDocument;
   var dataSets = doc.dataSets;

   // Kontrola, zda existují sady dat
   if (!dataSets || dataSets.length === 0) {
   alert("Error: No datasets found in the document. Please load a CSV file with variables.");
   } else {
   for (var i = 0; i < dataSets.length; i++) {
   dataSets[i].display(); // Aktivuje sadu dat (mění proměnné – Cislo, JMENO)

       // Pokus o načtení hodnot z dataSets[i].variables (selhává)
       var currentCisloFromDataSet = "";
       var currentJmenoFromDataSet = "";
       try {
           var variables = dataSets[i].variables;
           for (var j = 0; j < variables.length; j++) {
               var variable = variables[j];
               var varName = variable.name;
               if (varName === "Cislo") currentCisloFromDataSet = variable.content || "";
               if (varName === "JMENO") currentJmenoFromDataSet = variable.content || "";
           }
       } catch (e) {
           alert("Error reading variables from dataset " + (i + 1) + ": " + e);
       }
   
       // Načtení hodnot z pojmenovaných textových polí (funguje)
       var currentCisloFromTextFrame = "";
       var currentJmenoFromTextFrame = "";
       try {
           var cisloTextFrame = doc.textFrames.getByName("CisloText");
           if (cisloTextFrame) currentCisloFromTextFrame = cisloTextFrame.contents || "";
   
           var jmenoTextFrame = doc.textFrames.getByName("JmenoText");
           if (jmenoTextFrame) currentJmenoFromTextFrame = jmenoTextFrame.contents || "";
       } catch (e) {
           alert("Error reading text frames for dataset " + (i + 1) + ": " + e);
       }
   
       // Zobrazení výsledků pro srovnání
       alert(
           "Dataset " + (i + 1) + ":\n" +
           "From dataSets[i].variables:\n" +
           "Cislo=" + currentCisloFromDataSet + ", JMENO=" + currentJmenoFromDataSet + "\n\n" +
           "From textFrames.getByName:\n" +
           "Cislo=" + currentCisloFromTextFrame + ", JMENO=" + currentJmenoFromTextFrame
       );
   }
   

   }
   Request
   It seems there might be a bug in Illustrator 29.5 where the DataSet object's variables property does not correctly expose the content of variables after display() is called. I would appreciate if you could investigate this issue and provide a solution or workaround to programmatically read the variable values from a dataset without relying on manually named text frames.

   Attachments
   I am attaching the following files for your reference:

   The CSV file (data.csv) used to load the dataset.
   A sample file (sample.pdf) with the variables and dataset set up, where the issue can be reproduced. I have saved the file as a PDF because the original .ai file was rejected due to a content type mismatch (application/postscript). The PDF was saved with "Preserve Illustrator Editing Capabilities" enabled, so you should be able to open it in Illustrator and see the variables and dataset. Note that the text frames in this file are already named "CisloText" and "JmenoText" as part of the workaround, so reading via doc.textFrames.getByName("CisloText").contents will work. However, the issue with reading directly from dataSets[i].variables should still be reproducible.
   A test script (testVariableReading.txt) that demonstrates the issue. Please note that I could not attach the script with its original .jsx extension as it is not a supported file type. I have renamed it to testVariableReading.txt. To test the script, please rename it back to testVariableReading.jsx. The script attempts to read variable values both from dataSets[i].variables (which fails) and from named text frames (which works), and displays the results in an alert for comparison.
   Thank you for your assistance! Please let me know if you need any additional information to investigate this issue.

   Best regards,
   Ales Ulrych

   Dear Adobe Support Team,

   I am reaching out to report an issue with Adobe Illustrator (version 29.5) regarding the inability to read variable data from a DataSet object in a script, even though the dataset is correctly loaded and updates the document content as expected.

   Problem Description
   I have a script that processes a CSV file to generate PDF files using variable data in Illustrator. The CSV file contains columns "Cislo" (number) and "JMENO" (name), and it is correctly loaded into Illustrator as a dataset (via Window > Utilities > Variables > Load Variable Library). The dataset updates the document… more

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   1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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6. Impossible to generate vectors, the app says it’s not genuine

   Hi ! When I want to generate new vectors in illustrator, I can't. A message which tell me that my illustrator is not authentic appeared.

   Customer service did everything but still not working.

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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7. 新規ワークスペース　クラッシュ

   Illustrator：29.4(64bit)
   OS：windows11

   ウィンドウ→ワークスペース→新規ワークスペース　を作成するとクラッシュする。
   クラッシュから復元した後、同名のワークスペースが二つ存在している状態。

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   9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Sudden and constant "Out of GPU memory" error, Ai 29.4

   I am suddenly getting constant "Out of GPU memory" errors, which renders all the graphics in "Outline" view, and crashes Illustrator. It just started occurring today (Wednesday April 23, 2025). Yesterday everything was fine.
   
   Mac Studio, M2 Max, 64 GB RAM, Sonoma. Ai 29.4

   My CS6 version of Illustrator at home on an old Mac, runs so much better than anything coming out of Adobe ever since this Creative Cloud debacle disaster!

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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9. Artboard Tool doesn’t create artboards based on a clicked object with an expected precision

   When using the Artboard Tool to click on an object, an artboard should be created accordingly. However, this feature rarely works as expected, and the success rate is unacceptably low. We kindly request improvements to ensure more consistent and reliable performance.

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   'As expected' — how so? What result do you get? Can you share an example of a behavior you think shouldn’t be, a test file, a video, please?

10. Shortcut for Split Into Grid

    I previously had a custom shortcut assigned to the “Split Into Grid” command, and it was incredibly useful. However, it seems that this shortcut no longer works and the command has been removed from the Illustrator keyboard shortcuts menu, preventing me from reassigning it.

    I truly hope this feature can be reinstated, as it significantly streamlines the workflow and enhances productivity.

    Thank you!

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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11. Edit Gradient Issue

    As you can tell by the picture, I've clicked on an object that already has a gradient, but it does not give me the option to click 'Edit Gradient' and it does not already show me the gradient line over top of the object so I can manipulate the sliders. However, when I clicked on the object below (which also has a gradient) it did give me the option to click "Edit Gradient"

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please share the test file! It’s hard to tell anything by the image alone.

12. PDFs make AI crash

    I use PDFs for proofs to send to clients. They tend to make AI crash more than any other issue I have.

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. SVG "Export" or "Save as" not working

    Unable to export or save any file as SVG unless I select an artboard, never had issues with this before. It does nothing when trying to, not even a error message.

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Animated zoom not working on latest version 29.4 for MacBook Air M4 24GB unified memory

    I am not able to animated zoom in or out after 50%. It directly jumps to 100% and gets glitchy even after that point. The same issue is happening when I try to view it in presentation mode - it just displays my art board at 50% or less or 100%. Even when I manually input the zoom percentage in the bottom left corner, it automatically jumps to 50%.

    I checked GPU performance and animated zoom and made sure it's checked on.
    I was facing the same problem with my old MacBook. But I have purchased and tried this on a brand new MacBook Air and the problem persists.

    My MacBook Air specs are M4 chip, 24 GB memory and 512 GB storage.

    I am not able to animated zoom in or out after 50%. It directly jumps to 100% and gets glitchy even after that point. The same issue is happening when I try to view it in presentation mode - it just displays my art board at 50% or less or 100%. Even when I manually input the zoom percentage in the bottom left corner, it automatically jumps to 50%.

    I checked GPU performance and animated zoom and made sure it's checked on.
    I was facing the same problem with my old MacBook. But I have purchased and tried this on… more

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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15. SVG files open altered

    My files are continuously saving incorrectly. They look great when I save, but when I close out and open it later, things are not as they were. Anchors/handles jump out of whack, stylized effects disappear, rasterized images go blank or disappear; it is maddening. I cannot use this program if my files do not reopen as I saved them. They are exactly right when I hit save, but upon reopening, or opening in another program, they are altered in infuriatingly time-consuming ways.

    Possible related symptoms -- upon saving a file, Illustrator regularly tells me my file has been modified outside of Illustrator and asks if I would like to continue. I never open files in other programs which change them in any way. The only programs I use Illustrator files in is occasionally Photoshop, or when I upload them to be used with my 3D printer. I can open a brand new file, work on it, save it, work on it some more, not even leave the program, hit save, and get the message about it being modified elsewhere.

    My files are continuously saving incorrectly. They look great when I save, but when I close out and open it later, things are not as they were. Anchors/handles jump out of whack, stylized effects disappear, rasterized images go blank or disappear; it is maddening. I cannot use this program if my files do not reopen as I saved them. They are exactly right when I hit save, but upon reopening, or opening in another program, they are altered in infuriatingly time-consuming ways.

    Possible related symptoms -- upon saving a file, Illustrator regularly tells me my file has been modified outside… more

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. There’s an issue with the undo function (Cmd + Z). Instead of undoing the last action, it jumps back to a much earlier point

    There’s an issue with the undo function (Cmd + Z). Instead of undoing the last action, it jumps back to a much earlier point, and then it can’t be redone — it’s as if the last few steps never happened. Sometimes this also happens when saving the project, which is very problematic. It seems to occur randomly, and the only way to fix it is to close and reopen the program — but that doesn’t recover the lost actions either. I have the latest version of the app and a Macbook Pro M2 with 16gb of RAM.

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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17. While the file is still running in the software, it has vanished from the folder.

    Regretfully, my file is no longer in the area where I saved it, but it is still open in the software, and I am unable to save it to any folder or Adobe Cloud. I don't know why this is occurring.

    Illustrator 29.3.1

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Can't print gradients!

    Running Illustrator 29.4 on a brand new Mac Studio Ms Ultra. I can no longer print ANY gradients (past or newly created) that I make in Illustrator and save as a pdf. I can view them on the screen, but they disappear when printed—the whole shape/object/type is just missing. Never had this issue in the decades that I have been using Illustrator. Printing to a Canon inkjet with most current driver installed. HELP ME, PLEASE.

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    1 comment  ·  Print  ·  Delete…  ·  Admin →
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19. Artboard size units not right

    Ai 29.4 / Sequoia 15.4

    Create an artboard of 59,4 x 60 cm, add some graphics. Save as .pdf.
    Place in InDesign, and see how it is actually 5,94 x 6 cm.
    I think Illustrator messes with mm and cm.

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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20. Documents don't open

    If I create a new document the dialog appears and I select the option and hit OK. Then the screen does not show the document. Only a gray screen. The same happens when I try to open an existent document. I have to close and and open several times until it opens or create the document.

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    4 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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