Illustrator (Desktop) Bugs
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8205 results found
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Illustrator 29.0.11 vote -
Issue with Reading Variable Data from DataSet in Illustrator 29.5
Dear Adobe Support Team,
I am reaching out to report an issue with Adobe Illustrator (version 29.5) regarding the inability to read variable data from a DataSet object in a script, even though the dataset is correctly loaded and updates the document content as expected.
Problem Description
I have a script that processes a CSV file to generate PDF files using variable data in Illustrator. The CSV file contains columns "Cislo" (number) and "JMENO" (name), and it is correctly loaded into Illustrator as a dataset (via Window > Utilities > Variables > Load Variable Library). The dataset updates the document content correctly—when I call dataSets[i].display(), the text fields in the document update with the correct values (e.g., "1", "URBAN" for the first dataset). However, when I attempt to read the variable values programmatically from the DataSet object (e.g., via dataSets[i].variables[j].content), the script fails to retrieve any values, resulting in empty strings.Steps We Tried
We have tried multiple approaches to read the variable values, but none of them worked as expected:Reading via dataSets[i].variables[j].content:
We iterated through dataSets[i].variables, checked the variable names (e.g., variable.name === "Cislo"), and attempted to read the content property.
Result: The content property always returned an empty string, even after calling dataSets[i].display().
Reading via getByName:
We tried using dataSets[i].variables.getByName("Cislo").content to directly access the variable's value.
Result: This threw an error ("Error 21: undefined is not an object") if the variable was not found, and even when wrapped in a try-catch block, it returned an empty string.
Reading via variable.textFrames[0].contents:
We attempted to access the text frame linked to the variable using doc.variables[j].textFrames[0].contents after dataSets[i].display().
Result: This approach also returned empty strings, even though the text frames in the document were visibly updated with the correct values.
Workaround (Successful but Manual):
As a workaround, we named the text frames in the document ("CisloText", "JmenoText") and read their values directly using doc.textFrames.getByName("CisloText").contents.
Result: This worked and correctly retrieved the values (e.g., "1", "URBAN"), confirming that the dataset and variables are functioning as expected for updating the document. However, this is not a practical solution as it requires manual naming of text frames, which is not feasible for larger workflows.
Observations
The CSV file is correct and properly formatted:Cislo,JMENO
1,URBAN
2,JIŘÍ
3,TOMÁŠ
4,EDA
5,
6,NOVOTNÝ
7,KAREL
The dataset updates the document content correctly when dataSets[i].display() is called (e.g., the text fields show "1", "URBAN" in the UI).
The generated PDF files contain the correct content based on the dataset, confirming that the dataset and variables are working.
However, all attempts to programmatically read the variable values from the DataSet object (dataSets[i].variables) result in empty strings or errors.
Sample Script testVariableReading.jsx:var doc = app.activeDocument;
var dataSets = doc.dataSets;// Kontrola, zda existují sady dat
if (!dataSets || dataSets.length === 0) {
alert("Error: No datasets found in the document. Please load a CSV file with variables.");
} else {
for (var i = 0; i < dataSets.length; i++) {
dataSets[i].display(); // Aktivuje sadu dat (mění proměnné – Cislo, JMENO)// Pokus o načtení hodnot z dataSets[i].variables (selhává) var currentCisloFromDataSet = ""; var currentJmenoFromDataSet = ""; try { var variables = dataSets[i].variables; for (var j = 0; j < variables.length; j++) { var variable = variables[j]; var varName = variable.name; if (varName === "Cislo") currentCisloFromDataSet = variable.content || ""; if (varName === "JMENO") currentJmenoFromDataSet = variable.content || ""; } } catch (e) { alert("Error reading variables from dataset " + (i + 1) + ": " + e); } // Načtení hodnot z pojmenovaných textových polí (funguje) var currentCisloFromTextFrame = ""; var currentJmenoFromTextFrame = ""; try { var cisloTextFrame = doc.textFrames.getByName("CisloText"); if (cisloTextFrame) currentCisloFromTextFrame = cisloTextFrame.contents || ""; var jmenoTextFrame = doc.textFrames.getByName("JmenoText"); if (jmenoTextFrame) currentJmenoFromTextFrame = jmenoTextFrame.contents || ""; } catch (e) { alert("Error reading text frames for dataset " + (i + 1) + ": " + e); } // Zobrazení výsledků pro srovnání alert( "Dataset " + (i + 1) + ":\n" + "From dataSets[i].variables:\n" + "Cislo=" + currentCisloFromDataSet + ", JMENO=" + currentJmenoFromDataSet + "\n\n" + "From textFrames.getByName:\n" + "Cislo=" + currentCisloFromTextFrame + ", JMENO=" + currentJmenoFromTextFrame ); }}
Request
It seems there might be a bug in Illustrator 29.5 where the DataSet object's variables property does not correctly expose the content of variables after display() is called. I would appreciate if you could investigate this issue and provide a solution or workaround to programmatically read the variable values from a dataset without relying on manually named text frames.Attachments
I am attaching the following files for your reference:The CSV file (data.csv) used to load the dataset.
A sample file (sample.pdf) with the variables and dataset set up, where the issue can be reproduced. I have saved the file as a PDF because the original .ai file was rejected due to a content type mismatch (application/postscript). The PDF was saved with "Preserve Illustrator Editing Capabilities" enabled, so you should be able to open it in Illustrator and see the variables and dataset. Note that the text frames in this file are already named "CisloText" and "JmenoText" as part of the workaround, so reading via doc.textFrames.getByName("CisloText").contents will work. However, the issue with reading directly from dataSets[i].variables should still be reproducible.
A test script (testVariableReading.txt) that demonstrates the issue. Please note that I could not attach the script with its original .jsx extension as it is not a supported file type. I have renamed it to testVariableReading.txt. To test the script, please rename it back to testVariableReading.jsx. The script attempts to read variable values both from dataSets[i].variables (which fails) and from named text frames (which works), and displays the results in an alert for comparison.
Thank you for your assistance! Please let me know if you need any additional information to investigate this issue.Best regards,
Ales UlrychDear Adobe Support Team,
I am reaching out to report an issue with Adobe Illustrator (version 29.5) regarding the inability to read variable data from a DataSet object in a script, even though the dataset is correctly loaded and updates the document content as expected.
Problem Description
I have a script that processes a CSV file to generate PDF files using variable data in Illustrator. The CSV file contains columns "Cislo" (number) and "JMENO" (name), and it is correctly loaded into Illustrator as a dataset (via Window > Utilities > Variables > Load Variable Library). The dataset updates the document…1 vote -
Impossible to generate vectors, the app says it’s not genuine
Hi ! When I want to generate new vectors in illustrator, I can't. A message which tell me that my illustrator is not authentic appeared.
Customer service did everything but still not working.
1 vote -
Sudden and constant "Out of GPU memory" error, Ai 29.4
I am suddenly getting constant "Out of GPU memory" errors, which renders all the graphics in "Outline" view, and crashes Illustrator. It just started occurring today (Wednesday April 23, 2025). Yesterday everything was fine.
Mac Studio, M2 Max, 64 GB RAM, Sonoma. Ai 29.4My CS6 version of Illustrator at home on an old Mac, runs so much better than anything coming out of Adobe ever since this Creative Cloud debacle disaster!
1 vote -
Artboard Tool doesn’t create artboards based on a clicked object with an expected precision
When using the Artboard Tool to click on an object, an artboard should be created accordingly. However, this feature rarely works as expected, and the success rate is unacceptably low. We kindly request improvements to ensure more consistent and reliable performance.
1 vote'As expected' — how so? What result do you get? Can you share an example of a behavior you think shouldn’t be, a test file, a video, please?
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Edit Gradient Issue
As you can tell by the picture, I've clicked on an object that already has a gradient, but it does not give me the option to click 'Edit Gradient' and it does not already show me the gradient line over top of the object so I can manipulate the sliders. However, when I clicked on the object below (which also has a gradient) it did give me the option to click "Edit Gradient"
1 votePlease share the test file! It’s hard to tell anything by the image alone.
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PDFs make AI crash
I use PDFs for proofs to send to clients. They tend to make AI crash more than any other issue I have.
1 vote -
SVG "Export" or "Save as" not working
Unable to export or save any file as SVG unless I select an artboard, never had issues with this before. It does nothing when trying to, not even a error message.
1 vote -
Animated zoom not working on latest version 29.4 for MacBook Air M4 24GB unified memory
I am not able to animated zoom in or out after 50%. It directly jumps to 100% and gets glitchy even after that point. The same issue is happening when I try to view it in presentation mode - it just displays my art board at 50% or less or 100%. Even when I manually input the zoom percentage in the bottom left corner, it automatically jumps to 50%.
I checked GPU performance and animated zoom and made sure it's checked on.
I was facing the same problem with my old MacBook. But I have purchased and tried this on a brand new MacBook Air and the problem persists.My MacBook Air specs are M4 chip, 24 GB memory and 512 GB storage.
I am not able to animated zoom in or out after 50%. It directly jumps to 100% and gets glitchy even after that point. The same issue is happening when I try to view it in presentation mode - it just displays my art board at 50% or less or 100%. Even when I manually input the zoom percentage in the bottom left corner, it automatically jumps to 50%.
I checked GPU performance and animated zoom and made sure it's checked on.
I was facing the same problem with my old MacBook. But I have purchased and tried this on…1 vote -
SVG files open altered
My files are continuously saving incorrectly. They look great when I save, but when I close out and open it later, things are not as they were. Anchors/handles jump out of whack, stylized effects disappear, rasterized images go blank or disappear; it is maddening. I cannot use this program if my files do not reopen as I saved them. They are exactly right when I hit save, but upon reopening, or opening in another program, they are altered in infuriatingly time-consuming ways.
Possible related symptoms -- upon saving a file, Illustrator regularly tells me my file has been modified outside of Illustrator and asks if I would like to continue. I never open files in other programs which change them in any way. The only programs I use Illustrator files in is occasionally Photoshop, or when I upload them to be used with my 3D printer. I can open a brand new file, work on it, save it, work on it some more, not even leave the program, hit save, and get the message about it being modified elsewhere.
My files are continuously saving incorrectly. They look great when I save, but when I close out and open it later, things are not as they were. Anchors/handles jump out of whack, stylized effects disappear, rasterized images go blank or disappear; it is maddening. I cannot use this program if my files do not reopen as I saved them. They are exactly right when I hit save, but upon reopening, or opening in another program, they are altered in infuriatingly time-consuming ways.
Possible related symptoms -- upon saving a file, Illustrator regularly tells me my file has been modified outside…
1 vote -
There’s an issue with the undo function (Cmd + Z). Instead of undoing the last action, it jumps back to a much earlier point
There’s an issue with the undo function (Cmd + Z). Instead of undoing the last action, it jumps back to a much earlier point, and then it can’t be redone — it’s as if the last few steps never happened. Sometimes this also happens when saving the project, which is very problematic. It seems to occur randomly, and the only way to fix it is to close and reopen the program — but that doesn’t recover the lost actions either. I have the latest version of the app and a Macbook Pro M2 with 16gb of RAM.
1 vote -
While the file is still running in the software, it has vanished from the folder.
Regretfully, my file is no longer in the area where I saved it, but it is still open in the software, and I am unable to save it to any folder or Adobe Cloud. I don't know why this is occurring.
Illustrator 29.3.1
1 vote -
Can't print gradients!
Running Illustrator 29.4 on a brand new Mac Studio Ms Ultra. I can no longer print ANY gradients (past or newly created) that I make in Illustrator and save as a pdf. I can view them on the screen, but they disappear when printed—the whole shape/object/type is just missing. Never had this issue in the decades that I have been using Illustrator. Printing to a Canon inkjet with most current driver installed. HELP ME, PLEASE.
1 vote -
Artboard size units not right
Ai 29.4 / Sequoia 15.4
Create an artboard of 59,4 x 60 cm, add some graphics. Save as .pdf.
Place in InDesign, and see how it is actually 5,94 x 6 cm.
I think Illustrator messes with mm and cm.1 vote -
Documents don't open
If I create a new document the dialog appears and I select the option and hit OK. Then the screen does not show the document. Only a gray screen. The same happens when I try to open an existent document. I have to close and and open several times until it opens or create the document.
1 vote -
Transform inputs in Properties panel won't let me change/add values
This is insane. The Transform inputs of the Properties Panel won't let me enter values for the X and Y coordinates OR the H and W. I am using Mac Sequoia. Is there some secret setting that I need to change to make these values accessible? I changed from Windows to Mac because (allegedly), Mac would be able to handle Adobe much better. So far, not at all true.
1 vote -
Multiscreen display problem
On Windows 11 pro. Multiscreen HP. Launching and Activating (to use), Adobe Illustrator causes multiscreen display, to reset to Landscape and also Disrupt other windows to Minimise and Maximise and change Portrait to Landscape format, without reason.
This also occurs over one minute, which is a waste of time, when I'm regularly jumping into Adobe Illustrator.
The layout display setup should be maintained and not be disrupted repeatedly. Please stop changing Windows display format and let the OS do the job.
I can confirm this is a problem with Adobe Illustrator with a simple test. When I activate ALL other programs, the display returns back to normal, as I have setup. However as soon as I activate Adobe Illustrator, the multiscreen display is completely disrupted in my three(3) screen setup with one portrait view.
Please fix. I'm unable to use Adobe Illustrator in this current state.
On Windows 11 pro. Multiscreen HP. Launching and Activating (to use), Adobe Illustrator causes multiscreen display, to reset to Landscape and also Disrupt other windows to Minimise and Maximise and change Portrait to Landscape format, without reason.
This also occurs over one minute, which is a waste of time, when I'm regularly jumping into Adobe Illustrator.
The layout display setup should be maintained and not be disrupted repeatedly. Please stop changing Windows display format and let the OS do the job.
I can confirm this is a problem with Adobe Illustrator with a simple test. When I activate ALL other…
1 vote -
Cursed Path includes non deletable artifacts — part of shape when outlined.
I have drawn custom shapes using the pen tool. Visible artifacts are growing out of anchors. When I switch to outline mode, these artifacts are not visible, yet when I expand the strokes, the artifacts become part of the resulting shape. I cannot resolve this by deleting the anchors that cause the issue, if I do that and then reconnect the remaining points, the artifact simply reappears. I'm attaching an Illustrator file with the cursed paths so that others can see if they experience the same issue or if they can resolve it.
I am running Illustrator cc 29.4 on Mac OS Ventura 13.7.4.
I have drawn custom shapes using the pen tool. Visible artifacts are growing out of anchors. When I switch to outline mode, these artifacts are not visible, yet when I expand the strokes, the artifacts become part of the resulting shape. I cannot resolve this by deleting the anchors that cause the issue, if I do that and then reconnect the remaining points, the artifact simply reappears. I'm attaching an Illustrator file with the cursed paths so that others can see if they experience the same issue or if they can resolve it.
I am running Illustrator cc 29.4 on…
1 voteHi All,
Thanks for reporting the issue!
We’ve reviewed the issue, but unfortunately, we're unable to reproduce the issue on our end.
To help us investigate further, could you please share:
- The .ai file where you’re seeing the issue
- Or a short screen recording capturing the issue from the start
Also, let us know:
- Is the issue 100% reproducible on your side, or does it happen intermittently?
Your input will help us get to the root of the problem faster.
Looking forward to your response!
Regards,
Aishwarya G Gadodia
Illustrator Team
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illustrator与Magnet软件冲突
当magnet与illustrator同时运行时，illustrator会出现严重的卡死或卡顿
1 vote -
Can’t paste from Photoshop
It works from Photoshop to Illustrator (I had to ensure both were Illustrator2025/Photoshop2025 were running)
1 vote
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