5941 results found

1. Artboard Range field loses focus in Save Adobe PDF dialog on macOS

   I am experiencing an issue in Adobe Illustrator when trying to save a specific artboard as a PDF.

   Steps to reproduce:
   1. Open an Illustrator document containing multiple artboards.
   2. Select File > Save a Copy > Adobe PDF.
   3. Enable Use Artboards and select Range.
   4. Click inside the Range field and attempt to replace the existing value (e.g., 1-5) with 1.

   Actual result: The keyboard input is redirected to the file name field instead of the Artboard Range field.

   Expected result: The Range field should accept the specified artboard number normally.

   System:
   - Mac Studio, Apple M5 Max, 36 GB RAM
   - macOS Golden Gate 27.0.1
   - Adobe Illustrator 2026 (30.8.2)

   The issue is reproducible, and I can provide a screen recording demonstrating the behavior.

   This prevents me from exporting individual artboards through the normal PDF Save dialog.

   I am experiencing an issue in Adobe Illustrator when trying to save a specific artboard as a PDF.

   Steps to reproduce:
   1. Open an Illustrator document containing multiple artboards.
   2. Select File > Save a Copy > Adobe PDF.
   3. Enable Use Artboards and select Range.
   4. Click inside the Range field and attempt to replace the existing value (e.g., 1-5) with 1.

   Actual result: The keyboard input is redirected to the file name field instead of the Artboard Range field.

   Expected result: The Range field should accept the specified artboard number normally.

   System:
   - Mac Studio, Apple M5 Max,… more

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   0 comments  ·  Documents and Artboards  ·  Edit…  ·  Delete…  ·  Admin →
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2. Some manipulations with floating dock panels breaks the preferred width behavior

   Docking manipulations with panels make them loose their ability to restore preferred widths.

   Please see this video:
   https://www.youtube.com/watch?v=rcjfNzw_q2w&t=313s

   Do not hesitate contact me, if you will have a questions.

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   Need More Info  ·  0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. AI generation does not work, says 'Slow down'

   For several days now, whenever I try to create an image using the AI image generator, I receive a message saying, “Slow down,” even when it's the first image I attempt to generate that day.

   Sometimes, I'm able to generate one image by switching from my Ethernet connection to Wi-Fi or by connecting to my company's VPN, but this generally only works once.

   This is not an issue related to my AI credits, as I still have 3,350 out of 4,000 credits remaining.

   This is particularly frustrating because, due to this issue, I have been unable to use the credits allocated to me, and I am going to lose them in two days because of this bug.

   For several days now, whenever I try to create an image using the AI image generator, I receive a message saying, “Slow down,” even when it's the first image I attempt to generate that day.

   Sometimes, I'm able to generate one image by switching from my Ethernet connection to Wi-Fi or by connecting to my company's VPN, but this generally only works once.

   This is not an issue related to my AI credits, as I still have 3,350 out of 4,000 credits remaining.

   This is particularly frustrating because, due to this issue, I have been unable to use the credits… more

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4. Live text isn’t visible in linked .ai files

   I link to .ai files to create client proofs. This way I can edit original full size artwork and have the letter sized presentation deck auto update once linked file is saved.

   Live text does not display in linked instance of .ai files. Once text is outlined in full size file is becomes visible in linked instance.

   MacOS Version 14.8.7
   AI version 30.8.2

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   Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Freezing after clicking Settings...

   On the MacBook, if I click Settings... (which is the normal operation for most apps) instead of just hovering over it and picking one of the sub-categories, Illustrator freezes and I have to force stop it.

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6. GPUプレビューのバグ

   テキストオブジェクトに「パスのオフセット」効果を適用
   塗りにパターン(水彩スウォッチ)を使用
   結果: 「GPUで表示」がグレーアウトし、CPUプレビューで描画が欠ける(ズームで消える)
   環境: Illustrator 2026、Apple M1 Pro

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   Need More Info  ·  1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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7. Temporary files created when working in Illustrator 2026

   Anytime I open an Ai file now all these temp files appear... in all my years of Illustrator never seen this. Yes, they normally disappear, but why are they even showing? They get left over too if there’s a crash which I get, but why are they appearing where the AI file lives now? I’d assume this was happening in library in the past...

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8. Errant Connection Issues Using Concept to Vector Feature

   Concept to Vector consistently fails for a particular image with an apparent connection error.

   The generation process runs and appears to complete normally. However, at the end of the process, Illustrator displays:

   “Cannot generate results due to connection issues. Please check your internet and try again.”

   I have repeated the operation several times over the past two days with the same result. My internet connection is functioning normally. I also successfully completed a previous image using Concept to Vector, so the feature has worked correctly in the same general environment.

   Because the error occurs after the generation process appears to complete and is repeatable with this image, the reported “connection issue” may not accurately identify the underlying cause.

   Expected: Generated vector results are returned.

   Actual: Generation ends with a connection-error message and no results.

   Reproducibility: Consistent across multiple attempts.

   Concept to Vector consistently fails for a particular image with an apparent connection error.

   The generation process runs and appears to complete normally. However, at the end of the process, Illustrator displays:

   “Cannot generate results due to connection issues. Please check your internet and try again.”

   I have repeated the operation several times over the past two days with the same result. My internet connection is functioning normally. I also successfully completed a previous image using Concept to Vector, so the feature has worked correctly in the same general environment.

   Because the error occurs after the generation process appears to… more

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9. Concept to Vector fails mid-process with non-actionable error message

   When using Concept to Vector, the process consistently fails approximately halfway through execution.

   Instead of explaining why the operation failed, Illustrator displays the following message:

   "Please slow down and try again later."

   The operation is then aborted.

   The message does not provide enough information to understand the cause of the failure or how to resolve it. It is unclear whether the issue is related to service availability, account limitations, usage limits, network connectivity, the source image, or another factor.

   As a result, the only available option is to repeatedly retry the operation without knowing whether the problem is temporary or whether some action is required on the user's side.

   The failure occurs during processing rather than during upload or validation of the image.

   When using Concept to Vector, the process consistently fails approximately halfway through execution.

   Instead of explaining why the operation failed, Illustrator displays the following message:

   "Please slow down and try again later."

   The operation is then aborted.

   The message does not provide enough information to understand the cause of the failure or how to resolve it. It is unclear whether the issue is related to service availability, account limitations, usage limits, network connectivity, the source image, or another factor.

   As a result, the only available option is to repeatedly retry the operation without knowing whether the problem is temporary or… more

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10. Radeon RX 580 not detected by Illustrator 30.8.2 on Windows 11 25H2

    Radeon RX 580 not detected by Illustrator 30.8.2 on Windows 11 25H2
    Description
    Adobe Illustrator 30.8.2 does not detect my AMD Radeon RX 580 GPU.
    Under Edit > Preferences > Performance, Illustrator displays:
    “Compatible GPU: Not Available” and the GPU Performance option is unavailable.
    System configuration
    - Adobe Illustrator: 30.8.2
    - Operating System: Windows 11 Home 25H2
    - GPU: AMD Radeon RX 580 Series
    - VRAM: 8 GB
    - AMD Driver: Adrenalin Edition 26.5.2 WHQL
    - WDDM: 3.1
    - Direct3D DDI: 12
    - RAM: 16 GB
    - Architecture: 64-bit
    Problem
    Windows correctly detects the Radeon RX 580 and DirectX is working normally.
    The Windows DirectX Diagnostic Tool (dxdiag) reports:
    - Radeon RX 580 Series
    - Approximately 8 GB of dedicated VRAM
    - Direct3D Acceleration: Enabled
    - DirectDraw Acceleration: Enabled
    - WDDM 3.1
    - Direct3D DDI: 12
    - No problems found
    Windows Graphics Settings is also configured to run Adobe Illustrator 2026 using:
    High Performance → Radeon RX 580 Series
    However, Illustrator still reports:
    “Compatible GPU: Not Available”
    Additional evidence
    The Illustrator System Report correctly identifies:
    Adobe Illustrator 2026 30.8.2
    and Windows 11 64-bit.
    However, under:
    GPU Information
    the section is completely empty. Illustrator does not report any GPU information there.
    This suggests that Illustrator is failing to detect the GPU internally, rather than simply disabling GPU performance after detecting an unsupported GPU.

    Troubleshooting already performed
    1. Updated the AMD Radeon RX 580 driver to Adrenalin Edition 26.5.2 WHQL.
    2. Restarted the computer after the driver installation.
    3. Confirmed that Windows correctly recognizes the RX 580.
    4. Confirmed through dxdiag that Direct3D 12 is active and functioning.
    5. Confirmed that Windows assigns the Radeon RX 580 to Illustrator as the High Performance GPU.
    6. Restarted Illustrator.
    7. Reset Illustrator preferences.
    8. The issue persists after all of the above.
    Expected behavior
    Illustrator should recognize the Radeon RX 580 as a compatible GPU and allow GPU Performance to be enabled.

    Actual behavior
    Illustrator continues to display:
    “Compatible GPU: Not Available”
    even though the GPU is correctly recognized by Windows, Direct3D 12 is active, the latest AMD driver is installed, and Windows is configured to use the RX 580 for Illustrator.
    Request
    Please investigate GPU detection for AMD Radeon RX 500 Series / Polaris GPUs in Illustrator 30.8.2, particularly on Windows 11 25H2.
    The GPU works correctly at the Windows/DirectX level, but Illustrator appears unable to detect it internally.
    I can provide the complete Illustrator System Report, DirectX diagnostic information, screenshots, and any additional diagnostic files required.

    GPU não detectada pelo Illustrator 30.8.2

    Resumo

    O Adobe Illustrator 30.8.2 não detecta minha GPU AMD Radeon RX 580 e exibe a mensagem “GPU compatível não disponível” em Editar > Preferências > Desempenho.

    A GPU funciona normalmente no Windows e é reconhecida corretamente pelo DirectX. O Windows também está configurado para executar o Illustrator usando a Radeon RX 580 em modo de alto desempenho.

    Configuração do sistema

    • Adobe Illustrator: 30.8.2
    • Sistema operacional: Windows 11 Home 25H2
    • GPU: AMD Radeon RX 580 Series
    • VRAM: 8 GB
    • Driver AMD: Adrenalin Edition 26.5.2 WHQL
    • WDDM: 3.1
    • Direct3D DDI: 12
    • Memória RAM: 16 GB
    • Arquitetura: 64-bit

    Comportamento observado

    Em:

    Editar > Preferências > Desempenho

    o Illustrator apresenta:

    “GPU compatível não disponível”

    e a opção Desempenho da GPU permanece indisponível.

    O relatório de informações do sistema gerado pelo próprio Illustrator também apresenta a seção “Informações de GPU” vazia, em vez de identificar a Radeon RX 580.

    Verificações realizadas

    1. O driver da Radeon RX 580 foi atualizado para o AMD Adrenalin Edition 26.5.2 WHQL.
    2. O computador foi reiniciado após a atualização.
    3. O Windows reconhece corretamente a Radeon RX 580.
    4. O DirectX Diagnostic Tool (dxdiag) reconhece a Radeon RX 580 com aproximadamente 8 GB de VRAM.
    5. O dxdiag informa:
       • Direct3D acceleration: Enabled
       • DirectDraw acceleration: Enabled
       • WDDM 3.1
       • Direct3D DDI: 12
       • Nenhum problema encontrado.
    6. Em Configurações do Windows > Sistema > Tela > Gráficos, o Adobe Illustrator 2026 está configurado como: Alto desempenho (Radeon RX 580 Series).
    7. As opções de otimização gráfica do Windows para o Illustrator também foram testadas.
    8. O Illustrator foi reiniciado.
    9. As preferências do Illustrator foram redefinidas, mas o problema de GPU permaneceu.

    Evidência adicional

    O relatório do sistema do Illustrator identifica corretamente o aplicativo como:

    Adobe Illustrator 2026 30.8.2

    e identifica o sistema como Windows 11 64-bit, porém a seção:

    Informações de GPU

    permanece sem informações.

    Isso indica que o Illustrator não está simplesmente desabilitando uma GPU reconhecida. Ele parece não estar detectando a GPU dentro do próprio aplicativo.

    Resultado esperado

    O Illustrator deveria reconhecer a Radeon RX 580 como uma GPU compatível e permitir ativar:

    Desempenho da GPU

    Resultado atual

    O Illustrator continua apresentando:

    “GPU compatível não disponível”

    mesmo com a Radeon RX 580 funcionando corretamente no Windows, Direct3D 12 ativo e o aplicativo configurado pelo Windows para utilizar a GPU em modo de alto desempenho.

    Solicitação

    Gostaria que a equipe do Illustrator investigasse a detecção de GPUs AMD Radeon RX 500 Series/Polaris no Illustrator 30.8.2, especialmente em sistemas com Windows 11 25H2.

    Acredito que o problema esteja na detecção/compatibilidade da GPU dentro do Illustrator, e não no hardware, no driver ou no funcionamento da GPU no Windows.

    Radeon RX 580 not detected by Illustrator 30.8.2 on Windows 11 25H2
    Description
    Adobe Illustrator 30.8.2 does not detect my AMD Radeon RX 580 GPU.
    Under Edit > Preferences > Performance, Illustrator displays:
    “Compatible GPU: Not Available” and the GPU Performance option is unavailable.
    System configuration
    - Adobe Illustrator: 30.8.2
    - Operating System: Windows 11 Home 25H2
    - GPU: AMD Radeon RX 580 Series
    - VRAM: 8 GB
    - AMD Driver: Adrenalin Edition 26.5.2 WHQL
    - WDDM: 3.1
    - Direct3D DDI: 12
    - RAM: 16 GB
    - Architecture: 64-bit
    Problem
    Windows correctly detects the Radeon RX 580 and DirectX is… more

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11. ファイル名変更後も旧ファイル名がドキュメントタイトルに残り、書き出しファイルに継承される不具合

    Illustratorにおいて、ファイル名の変更に対してメタ情報の「ドキュメントタイトル」が適切に更新されず、古いファイル名が残ってしまう現象を確認しました。
    また、この書類が書き出した画像ファイルの情報にもそのまま継承されることを確認しています。

    以下に具体的な操作手順と、それぞれのファイル名やドキュメントタイトルの状態を示します。

    ■１　新規ファイル作成
    プロファイルから「A4テンプレ1」を選び、名前（ファイル名）を「書類A」に変更して開く
    ファイル → ファイル情報　からメタ情報「ドキュメントタイトル」を確認する
    結果：　現ファイル名の「書類A」と同じではなく、変更前のファイル名「A4テンプレ1」となっていました。

    ■２　そのままJPEG書き出し
    ファイル → 書き出し → 書き出し形式　でJPEG画像を書き出す
    結果：　ファイル名は「書類A」なのに、ドキュメントタイトルは前ファイル名と同じ「A4テンプレ1」でした。

    ■３　新規ファイル「書類A」を保存
    まだ保存されていなかったこのAiファイルを ファイル → 保存：　書類A.ai
    結果：　メタ情報「ドキュメントタイトル」は、ファイル名と同じ「書類A」に変更されました。

    ■４　再びJPEG書き出し
    書類A.ai　から、ファイル → 書き出し → 書き出し形式　でJPEG画像を書き出す
    結果：　メタ情報「ドキュメントタイトル」は、ファイル名と同じ「書類A」でした。

    ■５　書類Aを「別名保存」し、書類Bを作成
    書類A.ai　から、ファイル → 別名保存で　書類B.ai　を作成
    結果：　メタ情報「ドキュメントタイトル」は、ファイル名と同じ「書類B」に変更されました。
    また、書き出されたJPEG画像は、ファイル名・ドキュメントタイトルどちらも「書類B」でした。

    ■６　書類BをOS上で名称変更
    書類B.ai　のファイル名を、OS上で　書類C.ai　と書き換える
    結果：　ファイル名は「書類C」なのに、ドキュメントタイトルは前ファイルと同じ「書類B」のままでした。
    また、書き出されたJPEG画像も、ファイル名が「書類C.jpg」なのに、ドキュメントタイトルは「書類B」のままでした。

    この現象は、ユーザーにとって明らかな不具合だと思います。
    具体的には■２や■６の挙動が問題で、Aiファイルの名称とドキュメントタイトルが一致せず、書き出された画像に想定外の情報が残ってしまうことは、ファイル名とメタデータの整合性が失われますし、トラブルの原因ともなるため、単なる仕様と見過ごすことはできません。
    また、そもそも多くのIllustratorユーザーがこの挙動に気付かず、不適切なタイトルを刻んだ画像ファイルを生み出していると思われます。
    なぜなら、この「ドキュメントタイトル」という情報は、Macの標準的なFinder機能「情報を見る」を使っても表示されない項目だからです。
    しかもこの情報はWindowsではたやすく表示されるため、自らMacで意図せず埋め込んだ画像の不適切な情報が、納品先のWindowsで視認されている可能性があるのです。

    ※Windowsでの「ドキュメントタイトル」確認方法
    ファイルを選んで「プロパティ」から「詳細」タブを開くと、「タイトル」を確認することができます。
    また環境によっては、ファイルアイコンの上に矢印を置くだけで表れるファイル情報の中に、ドキュメントタイトルの情報が表示されます。

    具体的なリスク例（画像参照）：

    ●ファイル名「ダメ課長のダメな案.ai」をOS上で「上司Ｂ案.ai」に書き換えてJPEG画像を書き出し
    　　　↓
    　ドキュメントタイトルが「ダメ課長のダメな案」のまま表示され、トラブルとなる。

    ●ファイル名「2026年8月.ai」をOS上で「2024年12月.ai」に書き換えてJPEG画像を書き出し
    　　　↓
    　ドキュメントタイトルが「2026年8月」のまま表示され、混乱を招く。

    なお、この不具合は、書き出したファイルの種類で結果が異なります。

    TIFF：　JPGと同じ不具合が生じます。いずれもメタ情報の有無は選べず、必ず埋め込まれます。
    PSD：　 Photoshopから「ファイル情報」を確認
    　→「書類C.psd」のドキュメントタイトルは「書類B」のままでした。
    PDF：　 Acrobatから「プロパティ」を確認
    　→「書類C.pdf」のドキュメントタイトルは「書類C」に揃えられていました。
    　　　（ただし保存の条件で変わると思われます）
    PNG・WEBP：　そもそも「ドキュメントタイトル」が保存されません。
    他は未検証です。
    なお、メタ情報「ドキュメントタイトル」が保存されるファイルでは、撮影日時、プログラム名（Illustratorバージョン）も保存されていました。

    過去の類似する記事では、書き出し後の対処について書かれていても根本的な解決には至らず数年経過しており、また前述の通りMacユーザーにとっては大変見えづらいトラブルであることから、早々の解消が望まれる深刻なバグとして改めてここに報告いたしました。

    こちらの作業環境：
    Windows11（25H2）／Illustrator 28.7.10

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12. Photoshopを同時に起動している際に、IllustratorでベクターなどをコピーするとIllustratorがクラッシュする

    Illustratorのバージョン：30.8.2/29.8.11どちらでも発生
    Photoshopのバージョン：27.10

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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13. Wacom ExpressKey Remote Touch Ring zoom fails when GPU Performance is enabled

    Illustrator: 30.8.2
    Windows: Windows 10 Home 22H2
    GPU: NVIDIA GeForce RTX 3060
    Wacom: Cintiq 27QHD + ExpressKey Remote EKR-100
    Wacom driver: WacomTablet_6.4.5-5 and newer

    Description:

    In Illustrator 30.8.2, the Wacom ExpressKey Remote Touch Ring does not zoom correctly when GPU Performance is enabled.

    When rotating the Touch Ring, the canvas briefly flickers/shakes and may zoom by only one step, then stops responding.

    The problem disappears immediately when I disable:

    Preferences → Performance → GPU Performance

    With GPU Performance disabled, the Touch Ring zoom works normally and continuously.

    I have confirmed that:

    Wacom Diagnostics correctly detects Touch Ring rotation.
    The same Touch Ring works correctly for zooming in Adobe Photoshop.
    Disabling Illustrator's Animated Zoom does not fix the problem.
    Wacom Touch Ring settings have been checked.
    The issue appeared after an Illustrator update.

    Reproduction:

    Open Illustrator 30.8.2.
    Enable GPU Performance.
    Open any document.
    Rotate the Wacom ExpressKey Remote Touch Ring.
    The canvas flickers/shakes and zooming does not work correctly.
    Disable GPU Performance.
    Rotate the Touch Ring again — zoom now works normally.

    This appears to be a reproducible Illustrator GPU-related bug involving Wacom Touch Ring input.

    Please investigate the interaction between Illustrator GPU Performance, Wacom ExpressKey Remote/EKR-100 and NVIDIA GPU rendering in Illustrator 30.8.2.

    Illustrator: 30.8.2
    Windows: Windows 10 Home 22H2
    GPU: NVIDIA GeForce RTX 3060
    Wacom: Cintiq 27QHD + ExpressKey Remote EKR-100
    Wacom driver: WacomTablet_6.4.5-5 and newer

    Description:

    In Illustrator 30.8.2, the Wacom ExpressKey Remote Touch Ring does not zoom correctly when GPU Performance is enabled.

    When rotating the Touch Ring, the canvas briefly flickers/shakes and may zoom by only one step, then stops responding.

    The problem disappears immediately when I disable:

    Preferences → Performance → GPU Performance

    With GPU Performance disabled, the Touch Ring zoom works normally and continuously.

    I have confirmed that:

    Wacom Diagnostics correctly detects Touch Ring rotation.
    The same… more

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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14. CUANDO DOY CREAR NUEVA CARPETA SE BLOQUE ILLUSTRATOR

    Tengo un problema, cuando doy guardar como y quiero crear una carpeta nueva se congela y bloquea illustrator.
    no importa si es en red o en el escritorio

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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15. Hands-on tutorial crash

    Hands-on tutorials crash when clicking on the floating window's "?" to locate the tool or menu area in the user interface. I'm using the hands-on tutorials as part of my class and this is causing students and their teacher a lot of frustration.

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    1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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16. アプリケーションフレームのバグ

    アプリケーションフレームをチェックを入れて作業し、ファインダのウィンドウクリックしたのち、イラレを触るとファインダの後ろにイラレのウィンドウが隠れてしまう。
    結構長い間修正されずにそのままなのですが、これがデフォルトなのでしょうか？

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    Need More Info  ·  3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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17. Color Swatches assigned to type changed after closing the file

    Upon opening a file, many of the colors I had assigned to type elements were randomly changed to other colors from my swatches palette. It was not consistent which colors changed to what; some were spot Pantone color swatches, others were global CMYK swatches. This has happened a couple times to me and my team, starting within the last six months; the first couple times it was only one or two elements of my artwork that would change, and they would change to Black. The most recent event it was over 20 instances of type that changed, and changed to all different colors. See attached file for how the file was originally saved, vs how it re-opened. It was only live type elements that changed colors; no raster images or vector graphics changed.

    Adobe team, please tell me what is going on and how it can be fixed.

    I am on Mac OS Tahoe 26.6.2, running Adobe Illustrator 30.8.1

    Upon opening a file, many of the colors I had assigned to type elements were randomly changed to other colors from my swatches palette. It was not consistent which colors changed to what; some were spot Pantone color swatches, others were global CMYK swatches. This has happened a couple times to me and my team, starting within the last six months; the first couple times it was only one or two elements of my artwork that would change, and they would change to Black. The most recent event it was over 20 instances of type that changed, and changed to… more

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    0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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18. Blend Orientation Bug

    The blend path orientation no longer works. Despite selecting a blend orientation based on the page, it always reverts to the path orientation.

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    5 comments  ·  Blends  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the team, expected to be fixed in the latest Beta build 31.0.0.45 — please check and comment back if it truly is.

19. Edit in Firefly Boards button gives network error every time

    Not sure if this is categorized correctly as an action so feel free to correct.

    Illustrator 30.8, MacOS Tahoe 26.5.1.

    I have tested every possible graphic/image/whatever. Right click when selected and hit "Edit in Firefly Boards" and it gives me a network error every time. WiFi is working, other generative features in Illustrator work fine.

    The "Edit in Firefly Boards" button on the Properties panel also gives the same results.

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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20. Illustrator cannot recognize my Creative Cloud account without internet, hours of work lost!!!!

    Illustrator has no internet connection and then closes all my files without giving me the option to save. I have a company Adobe Creative Cloud account, but when the internet connection goes down, Illustrator seems unable to recognize or verify that I have an active Creative Cloud account. Instead, it closes Illustrator and all my open files without giving me any option to save my work.

    This is extremely frustrating and unacceptable. I had been working for several hours, and I lost all of that work because Illustrator could not verify my account while offline.

    Even if an internet connection is temporarily unavailable, Illustrator should recognize that I have a valid Creative Cloud subscription and allow me to continue working or, at the very least, give me the option to save my files before closing the application.

    Losing hours of work because of a temporary internet connection issue is simply not acceptable for professional software.

    Illustrator has no internet connection and then closes all my files without giving me the option to save. I have a company Adobe Creative Cloud account, but when the internet connection goes down, Illustrator seems unable to recognize or verify that I have an active Creative Cloud account. Instead, it closes Illustrator and all my open files without giving me any option to save my work.

    This is extremely frustrating and unacceptable. I had been working for several hours, and I lost all of that work because Illustrator could not verify my account while offline.

    Even if an internet connection… more

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